2022 FORD TRANSIT CONNECT service

Nothing in this warranty should be construed as requiring
defective parts to be replaced with parts of a different type or
design than the original part, so long as the vehicle functions
properly with the replacement part. Moreover, Ford and its
authorized dealers are entitled to a reasonable time and a
reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than
Ford dealer facilities.
Two separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory
supplied material or workmanship for 100% of labor costs and
on a pro rata adjustment basis for parts. (See the reimbursement
schedule below).
For vehicles within the New Vehicle Limited Warranty time in
service and mileage coverage period, defective tires will be
replaced on a pro rata adjustment basis according to the
following mileage-based Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire
warranty that may extend beyond the New Vehicle Limited
Warranty coverage. You will find the manufacturer’s tire warranty
with the owner literature supplied with your vehicle. You have the
option of having a tire warranty repair performed by the tire
manufacturer’s authorized service center. If you go to a tire
service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or
other charges. If so, you should present your paid invoice
detailing the nature of the charges to any Ford Motor Company
dealership for refund consideration. When making warranty
repairs on your vehicle, the dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford. In certain instances, Ford may authorize repairs at other
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You, as the owner, are responsible for these items.
Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (whichever occurs first), even though caused
by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. See your Owner’s Manual. Some
examples of maintenance and normal wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing • clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when
necessary, free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
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• Wheel alignments and tire balancing will be provided duringthe first 12 months or 12,000 miles in service, whichever occurs
first.
• Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New
Vehicle Limited Warranty does not cover repairs for certain
damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:• system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: • abnormal use such as insertion of foreign objects, fluid
spillage
• unauthorized modification to alter functionality or capability
• computer or internet viruses, bugs, or malware, such asworms, Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and
attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
• the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal
reception by the external antenna, viruses or other software
problems)
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest Ford Motor Company dealership, ortowing to your selling dealership if within 35 miles of the
disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to 2 gal. gas, 5 gal. diesel)
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
For emergency roadside assistance, call 1-800-241-3673,
24 hours a day, 365 days a year.
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Important Information About List of Parts
Also covered by the two emissions warranties are all
emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets,
seals, belts, connectors, non-diesel fuel lines, sensors, and wiring
harnesses that are used with components on the list of parts,
above.
Concerning parts that should be replaced on a certain
maintenance schedule: these parts remain under warranty until :
(a) the first replacement time that is specified in yourOwner’s
Manual; or (b) the time or mileage limits of the Federal Defect
and Performance Warranties (whichever occurs first). Your Ford
Motor Company dealer maintains a complete list of parts
covered by the emissions performance warranty. For questions
about emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage
if your vehicle or a part does not contain an emissions-related
defect or has failed because of abuse, neglect, improper
maintenance, unapproved modifications, or any items included in
What Is Not Covered?, pages 14-19.
If you need more information about getting service under the
Federal Emissions Performance Warranty, or if you want to
report what you believe to be violations of the terms of this
warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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6. California requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the emission warranty that Ford Motor Company
provides for your vehicle under the emissions control warranty in
accordance with the regulations of the California Air Resources Board.
This coverage is in addition to Federal Emission warranties (Page 22).
* Gross Vehicle Weight Rating
** These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board certified your vehicle for sale in California
(up through 14,000 pounds GVWR).
***
Refer to your Vehicle Emission Control Information label for emissions certification information.
**** Except for the high voltage battery, which is covered for 10 years or 150,000 miles (whichever occurs first).
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties described in this booklet.
TRANSITIONAL ZERO EMISSION VEHICLES (TZEV)***
DEFECTS AND PERFORMANCE WARRANTY**** 15/150,000
EMISSIONS DEFECTS WARRANTY FOR
VEHICLE WITH GVWR OVER 14,000 LBS.***
(Gasoline engines)
(2021 and earlier engine
model year diesel engines)
(2022 and later engine
model year diesel engines)
EMISSIONS PERFORMANCE WARRANTY (Vehicles of 14,000 LBS.* & under)
EMISSIONS DEFECTS WARRANTY FOR
VEHICLES WITH GVWR*
OF 14,000 LBS. & UNDER
Short-Term Warranty
Long-Term Warranty**
3/50,000
3/50,000
7/70,000
5/50,000 5/100,000
5/110,000
Emissions Warranties for California Certified Vehicles
TYPE OF
COVERAGE YEARS IN
SERVICE/MILES DRIVEN
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7. Additional information about your emissions warrantycoverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle
to any Ford Motor Company dealer as soon as possible after
illumination of the Malfunction Indicator Light or it has failed an
EPA-approved test or a California Smog Check inspection. Be
sure to show the dealer the document that says your vehicle has
failed the test.
Your dealer will determine whether the repair is covered by the
warranty. If the dealer has a question about Emissions
Performance Warranty coverage, it will forward the question to
Ford Motor Company, which must make a final decision within 30
days after you bring your vehicle in for repair. (The decision will
be made within a shorter time if state, local, or federal law
requires you to have the vehicle repaired more quickly in order to
avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need
to be met if you request a delay, agree to a delay in writing, or if
the delay is caused by an event for which neither Ford nor your
dealer is responsible. If a question about Emissions Performance
Warranty coverage is referred to Ford Motor Company, you will be
notified by Ford Motor Company in writing if your claim for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice within a timely
manner, as determined above, Ford will perform the warranty
repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford
Motor Company dealer is not available, or if a Ford Motor
Company dealer cannot perform warrantable repair(s) within 30
days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford
equivalent replacement parts.
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PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page44.
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