2022 FORD TRANSIT CONNECT maintenance

2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with
all your automotive needs. Please follow the procedures outlined
on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no
cost - the services of the BBB AUTO LINE program. For details,
see Better Business Bureau (BBB) AUTO LINE program, page 44
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new vehicle or the day it is first put into service (for example, as a
dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify your dealership
within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner’s Manualwhich
indicates the scheduled maintenance required for your vehicle.
Proper maintenance guards against major repair expenses
resulting from neglect or inadequate maintenance, may help
increase the value you receive when you sell or trade your vehicle,
and is important in allowing your vehicle to comply with
applicable emissions standards.
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It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
Make sure that receipts for completed maintenance work are
retained with the vehicle.
Your Ford or Lincoln dealership, or Ford or Lincoln Quality Care
Service Center, has factory-trained technicians who can perform
the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to
maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable
warranty during the stated coverage periods, unless specifically
stated elsewhere in this guide.
Some states have mandated alternate time coverage periods for
parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a
portion of warranty repairs. Where applicable law allows, the tax
must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may
receive instructions to provide no-cost, service-type
improvements - not originally included in your Owner’s Manual -
intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay
all or part of the cost of certain repairs beyond the terms of the
applicable warranty. Check with your dealer or call
1-800-392-3673 to learn whether any adjustment program is
applicable to your vehicle. Please have your vehicle identification
number available.3

3. The New Vehicle Limited Warranty for your2022-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize
anyone to assume for it any other obligation or liability in
connection with your vehicle or these warranties. No person,
including Ford employees or dealers, may modify or waive any
part of these warranties.
Ford and its dealers reserve the right to make changes in or
additions to vehicles built or sold by them at any time without
incurring any obligation to make the same or similar changes
or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide
post-warranty repairs, conduct recalls, or extend the warranty
coverage period for certain vehicles or vehicle populations, at
the sole discretion of Ford. The fact that Ford has provided
such measures to a particular vehicle or vehicle population in
no way obligates Ford to provide similar accommodations to
other owners of similar vehicles.
As a condition of these warranties, you are responsible for
properly using, maintaining, and caring for your vehicle as
outlined in your Owner’s Manual. Ford recommends that you
maintain copies of all maintenance records and receipts for
review by Ford.
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You, as the owner, are responsible for these items.
Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (whichever occurs first), even though caused
by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. See your Owner’s Manual. Some
examples of maintenance and normal wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing • clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when
necessary, free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
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• Heavy duty vehicles (applies to trucks over 8,500 poundsGVWR up through 19,500 pounds GVWR)
— The emissions warranty coverage period for heavy duty vehicles (HDVs) is 5 years or 50,000 miles (whichever
comes first) for all parts covered by your emissions warranty.
The 5 year or 50,000 mile warranty includes coverage of
components whose failure would increase the vehicle’s
emissions of air conditioning refrigerants.
•Only for HDVs designated as "vocational vehicles" on
the underhood "VEHICLE EMISSION CONTROL
INFORMATION" label: Tire defects that affect compliance
with greenhouse gas requirements are covered for 2 years or
24,000 miles, whichever comes first.
EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor
Company will repair, replace, or adjust - with no charge for labor,
diagnosis, or parts - any emissions control device or system, if
you meet all of the following conditions:
• You have maintained and operated your vehicle according to the instructions on proper care in the Owner’s Manualand this
booklet.
•
Your vehicle fails to conform, during the warranty coverage
period, to the applicable national EPA standards, as determined
by an EPA approved inspection and maintenance program.
• You are subject to a penalty or sanction under local, state, or federal law because your vehicle has failed to conform to the
emissions standards. (A penalty or sanction can include being
denied the right to use your vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
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Important Information About List of Parts
Also covered by the two emissions warranties are all
emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets,
seals, belts, connectors, non-diesel fuel lines, sensors, and wiring
harnesses that are used with components on the list of parts,
above.
Concerning parts that should be replaced on a certain
maintenance schedule: these parts remain under warranty until :
(a) the first replacement time that is specified in yourOwner’s
Manual; or (b) the time or mileage limits of the Federal Defect
and Performance Warranties (whichever occurs first). Your Ford
Motor Company dealer maintains a complete list of parts
covered by the emissions performance warranty. For questions
about emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage
if your vehicle or a part does not contain an emissions-related
defect or has failed because of abuse, neglect, improper
maintenance, unapproved modifications, or any items included in
What Is Not Covered?, pages 14-19.
If you need more information about getting service under the
Federal Emissions Performance Warranty, or if you want to
report what you believe to be violations of the terms of this
warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2022-model vehicle. In California, new motor vehicles must be
designed, built, and equipped to meet the State's stringent
anti-smog standards. Ford must warrant the emission control
system on your vehicle for the periods of time listed on pages 32-35,
provided there has been no abuse, neglect, or improper maintenance
of your vehicle.
Your emission control system may include parts such as the fuel
injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors,
and other emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will
repair your vehicle at no cost to you including diagnosis, parts,
and labor.
Manufacturer's Warranty Coverage
For Vehicles Eligible for California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever occurs first):
1. If your vehicle fails a Smog Check inspection, all necessary
repairs and adjustments will be made by Ford to ensure that your
vehicle passes the inspection. This is your emission control
system PERFORMANCE WARRANTY.
2. If any emissions-related part on your vehicle is defective, the
part will be repaired or replaced by Ford. This is your short-term
emission control system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever occurs first):
If a high-priced emissions-related part is defective or if its failure
causes your vehicle to fail a Smog Check inspection, the part will
be repaired or replaced by Ford. This is your long-term emission
control system DEFECTS WARRANTY.
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Owner's Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your owner's manual. Ford
Motor Company recommends that you retain all receipts
covering maintenance on your vehicle, but Ford cannot deny
warranty coverage solely for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of time, not
to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be
violations of the terms of this warranty, you may contact the Ford
Customer Relationship Center at 1-800-392-3673 (FORD) or the
California Air Resources Board at:California Air Resources Board
9528 Telstar Avenue
El Monte, California 91731
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