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For Vehicles Eligible for California TZEV Emission Warranty
Coverage
Except as noted below, for 15 years or 150,000 miles (whichever
first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary
repairs and adjustments will be made by Ford to ensure that your
vehicle passes the inspection. This is your emission control
system PERFORMANCE WARRANTY.
2. If any emissions-related part on your vehicle is defective, the
part will be repaired or replaced by Ford. This is your short-term
emission control system DEFECTS WARRANTY.
NOTE:The TZEV warranty period for the high-voltage battery is
10 years or 150,000 miles (whichever first occurs).
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Owner's Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your owner's manual. Ford
Motor Company recommends that you retain all receipts
covering maintenance on your vehicle, but Ford cannot deny
warranty coverage solely for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of time, not
to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be
violations of the terms of this warranty, you may contact the Ford
Customer Relationship Center at 1-800-392-3673 (FORD) or the
California Air Resources Board at:California Air Resources Board
9528 Telstar Avenue
El Monte, California 91731
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WHAT IS COVERED?
If the parts on the following list contains a defect that affects
emissions, they are covered by the Defects Warranties.
• Active Air Dam (3.0L dieselF-150 only)
• Active Grill Shutters (3.0L diesel F-150 only)
• Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Battery Energy Control Module (BECM)
• Brake Hydraulic/Electric Control Assembly (Plug-in
Hybrid vehicles only)
• Brake Vacuum Pump (Plug-in Hybrid vehicles
only)
• Catalytic Converters (including Selective Catalytic
Reduction and Diesel
Oxidation Catalysts)
• Charger and Bracket Assembly High Voltage
Battery (Hybrid and Plug-in
Hybrid vehicles only)
• Cold Start Enrichment System (diesel only)
• Controls for Deceleration (diesel only)
• Converter and Bracket Assembly High Voltage to Low Voltage (Hybrid and
Plug-in Hybrid vehicles only)
• Diesel Exhaust Fluid System
• Diesel Particulate Filter
• Electronic Ignition System (diesel only)
• Electronic Engine Control Sensors and Switches
• Powertrain Control Module (PCM)/Engine Control
Module (ECM)*
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to Catalyst)
• Fuel Filler Door Sensor (Hybrid and Plug-in Hybrid
vehicles only)
• Fuel Filler Tube and Seal (non-diesel only)
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank (non-diesel only)
• Fuel Tank Pressure Control Valve
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• Heating Element of BackWindow (3.0L diesel F-150
only)
• High Voltage Battery (Hybrid and Plug-in Hybrid vehicles
only)
• HVAC Controller (Plug-in Hybrid vehicles only)
• Ignition Coil and/or Control Module
• Intake Manifold
• Intercooler Assembly - Engine Charger
• Inverter System Controller (Plug-in Hybrid vehicles
only)
• Jumper Assembly Charge Inlet to Charger (Hybrid and
Plug-in Hybrid vehicles only)
• Jumper Assembly DC/DC Converter to High Voltage
Panel (Hybrid and Plug-in
Hybrid vehicles only)
• Malfunction Indicator Lamp (MIL)/On-Board Diagnostic
(OBD) System
• Module and Bracket Assembly Transmission
Inverter Control (Hybrid and
Plug-in Hybrid vehicles only) • Motor Electronics Coolant
Pump (Plug-in Hybrid
vehicles only)
• PCV System and Oil Filler Cap
• Onboard Charger (Plug-in Hybrid vehicles only)
• Secondary Air Injection System
• Spark Control Components
• Spark Plugs and Ignition Wires
• Thermostat
• Throttle Body Assembly (MFI)
• Transmission Assembly (Plug-in Hybrid vehicles
only)
• Transmission Auxiliary Oil Pump (Plug-in Hybrid
vehicles only)
• Transmission Fluid Temperature Sensor (Plug-in
Hybrid vehicles only)
• Transmission Control Module (TCM) and
Solenoids
• Turbocharger Assembly
• Vacuum Distribution System
* Includes hardware and emissions related software changes only
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Important Information about List of Parts
There may be additional coverage for these parts through the
Bumper to Bumper, Powertrain, or Diesel Engine limited
warranties. In any case, the warranty with the broadest coverage
applies.
Also covered by this warranty are all emissions-related bulbs,
hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non diesel fuel lines, and wiring harnesses that are used with
components on the list of parts above.
Concerning parts that should be replaced on a certain
maintenance schedule: these parts remain under warranty until
the first required replacement time that is specified in your
Owner’s Manual.
NOTE: If the diagnosis does not reveal a defect, the Defects
Warranty does not apply.
Your Ford Motor Company dealer maintains a complete list of
covered parts. For more details about the specific parts that are
covered by the Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage
if your vehicle or a part does not contain a defect that affects
emissions or has failed because of abuse, neglect, improper
maintenance, unapproved modifications, or any items included in
What Is Not Covered?, pages 14-19.
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7. Additional information about your emissions warrantycoverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle
to any Ford Motor Company dealer as soon as possible after
illumination of the Malfunction Indicator Light or it has failed an
EPA-approved test or a California Smog Check inspection. Be
sure to show the dealer the document that says your vehicle has
failed the test.
Your dealer will determine whether the repair is covered by the
warranty. If the dealer has a question about Emissions
Performance Warranty coverage, it will forward the question to
Ford Motor Company, which must make a final decision within 30
days after you bring your vehicle in for repair. (The decision will
be made within a shorter time if state, local, or federal law
requires you to have the vehicle repaired more quickly in order to
avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need
to be met if you request a delay, agree to a delay in writing, or if
the delay is caused by an event for which neither Ford nor your
dealer is responsible. If a question about Emissions Performance
Warranty coverage is referred to Ford Motor Company, you will be
notified by Ford Motor Company in writing if your claim for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice within a timely
manner, as determined above, Ford will perform the warranty
repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford
Motor Company dealer is not available, or if a Ford Motor
Company dealer cannot perform warrantable repair(s) within 30
days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford
equivalent replacement parts.
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Ford will reimburse you for the cost of these warranty repairs
including diagnosis, if you take the part(s) that are replaced and
the repair receipt(s) to a Ford Motor Company dealer. The
reimbursement shall not exceed Ford's suggested retail price for
the warranted parts that are replaced and labor charges based
on Ford's recommended time allowance for the warranty repair
and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work done on your vehicle, you may choose to use non-Ford
parts. If you decide to use non-Ford parts, be sure they are
equivalent to Ford parts in performance, quality, and durability. If
you use replacement parts that are not equivalent to Ford parts,
your vehicle's emissions control systems may not work as
effectively, and you may jeopardize your emissions warranty
coverage.
Under the Federal and California emissions warranties, Ford will
repair or replace covered parts if they are properly installed Ford
parts or the equivalent, or non-Ford parts that have been certified
by the U.S. EPA or the California Air Resources Board (CARB).
Ford is not responsible for the cost or repairing or replacing
non-Ford parts that are not equivalent to Ford parts or that have
not been certified by EPA or CARB.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or
the equivalent, or EPA- or CARB-certified parts, without
voiding your emissions warranty coverage for future repairs
during the applicable warranty period.
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PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page44.
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