2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company Dealer is available to assist you with
all your automotive needs. Please follow the procedures outlined
on the front page of this booklet. In addition, if you are an eligible
U.S. owner, you may use - at no cost - the services of the BBB
AUTO LINE program. For details, see Better Business Bureau
(BBB) AUTO LINE program, page 31 or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new vehicle or the day it is first put into service (for example, as a
dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify your dealership
within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Owner’s Manual, provided with your vehicle, indicates the
scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting
from neglect or inadequate maintenance and may help increase
the value you receive when you sell or trade your vehicle.
It is your responsibility to make sure that all the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
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5. Additional information about your warrantycoverage
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work performed on your vehicle, you may choose to use non-Ford
parts. If you decide to use non-Ford parts, be sure they are
equivalent to Ford parts in performance, quality, and durability. If
you use replacement parts that are not equivalent to Ford parts,
your vehicle's systems may not work as effectively, and you may
jeopardize your warranty coverage.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your Owner’s Manual. Ford
Motor Company recommends that you retain all receipts
covering maintenance on your vehicle, but Ford cannot deny
warranty coverage soley for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company Dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of time, not
to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
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