4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest EV Certified Ford dealership, or to yourselling dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency fuel delivery to ICE vehicle, towing to the nearest
public charger, EV Certified Ford dealership, or home if within
35 mi radius of your vehicle’s location. (Limited to two
occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of the tire mobility kit, or if the kit is damaged or unusable
or if requested by the customer, roadside assistance will tow to
the nearest Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
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For emergency roadside assistance, call 1-800-241-3673,
24 hours a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles
that must be towed because a covered repair failed during the
warranty coverage period, Ford will cover towing to the nearest
Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to
Roadside Assistance benefits. Call 1-800-241-3673 for further
details.25
