Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) for electric
vehicles only.
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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Check Every Six Months
The battery connections. Clean if necessary.
The body and door drain holes for obstructions. Clean if necessary. The cooling system fluid level and the coolant system strength. The door weatherstrips for wear. Lubricate if necessary.
The hinges, latches and outside locks for proper operation. Lubricate if necessary. The parking brake for proper operation.
The seatbelts and seat latches for wear and function.
Safety warning lamps, brake, ABS, airbag and seatbelt for operation.
The washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
It is important to have the systems on your
vehicle regularly checked. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-Point Inspection
Hazard warning system operation
Accessory drive belt or belts
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires including the spare for wear andproper pressure 2
Fluid levels 1
; fill if necessary
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Multi-Point Inspection
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer.
2 If your vehicle has a temporary mobility kit, check the tire sealant expiration Use By date
on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Oil Change Reminder
Your vehicle comes with an oil change
reminder that determines when you should
change the engine oil based on how you
use your vehicle. Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval 1
Normal
7,500– 10,000 mi
(12,000– 16,000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5,000– 7,500 mi
(8,000– 12,000 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
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When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval 1
Extreme
3,000–5,000 mi
(5,000–8,000 km) Maximum load or towing
Extreme hot or cold operation
Extended engine idling
1 Hybrid vehicles may achieve longer distances between oil changes, but do not exceed
the one year maximum oil change interval. Remaining oil life can be accessed through
the information display. See Resetting the Engine Oil Change Reminder (page 303).
Normal Maintenance Intervals At Every Oil Change Interval as Indicated by the Information Display
1
Change the engine oil and filter. 2
Rotate the tires, inspect the tires, tire wear and measure the tread depth.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level, if applicable with dipstick. Consult your
dealer for requirements.
Inspect the brake pads, rotors, drums, brake linings, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints - all-wheel drive.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and the U-
joints.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the oil change reminder after engine oil and filter changes. See
Resetting the
Engine Oil Change Reminder (page 303).
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Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for the
interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace the cabin air filter.
Every 20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km) Inspect the accessory drive belt(s). 2
Change the automatic transmission fluid.
Every
150,000 mi
(240,000 km) Replace the accessory drive belt(s). 3
Change the engine coolant. 4
At
200,000 mi
(322,000 km)
1 Perform these maintenance items within
3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 After initial inspection, inspect every other oil change until replaced.
3 If not replaced within the last
100,000 mi (160,000 km).
4 Initial replacement at 10 years or
200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
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Automatic Transmission –
Troubleshooting............................................. 188
Grade Assist - Hybrid Electric Vehicle (HEV)................................................................. 186
Manual Park Release - Gasoline...................186
Temporary Neutral Mode................................ 185
Automatic Transmission Position Indicators......................................................184
Automatic Transmission Positions........183 Drive (D)................................................................ 184
Low (L)................................................................... 184
Neutral (N)........................................................... 184
Park (P).................................................................. 183
Reverse (R)........................................................... 183
Automatic Transmission Precautions..................................................183
Automatic Transmission – Troubleshooting........................................188
Automatic Transmission – Information Messages .......................................................... 188
Auto Mode
.......................................................127
Auto Mode Indicators........................................ 127
Switching Auto Mode On and Off.................127
Switching Dual Mode On and Off................129
Auto-Start-Stop...........................................168 Auto-Start-Stop – Troubleshooting...........169
Auto-Start-Stop Indicators......................168
Auto-Start-Stop Precautions
..................168
Auto-Start-Stop – Troubleshooting.........................................169
Auto-Start-Stop – Frequently Asked Questions.......................................................... 170
Auto-Start-Stop – Information Messages.......................................................... 169
Autounlock........................................................74 Autounlock Requirements................................ 74
Switching Autounlock On and Off.................74
What Is Autounlock............................................. 74
AWD See: All-Wheel Drive......................................... 189
B
Battery See: Changing the 12V Battery...................... 310
Blind Spot Information System..............237 Blind Spot Information System –
Troubleshooting............................................ 239Blind Spot Information System
Indicators.....................................................238
Blind Spot Information System Limitations...................................................237
Blind Spot Information System Precautions
..................................................237
Blind Spot Information System Requirements.............................................237
Blind Spot Information System – Troubleshooting........................................239
Blind S
pot Information System –
Information Messages................................ 239
Body Control Module Fuse Box.............296 Accessing the Body Control Module Fuse
Box..................................................................... 296
Identifying the Fuses in the Body Control Module Fuse Box.......................................... 296
Locating the Body Control Module Fuse Box..................................................................... 296
Body Styling Kit Precautions...................324
Body Styling Kits..........................................324
Bonnet Lock See: Opening and Closing the Hood..........299
Booster Seats
..................................................39
Brake Fluid Specification...........................192
Brake Over Accelerator
................................191
Brake Precautions.........................................191
Brakes................................................................191 Anti-Lock Braking System................................ 191
Brakes – Troubleshooting............................... 193
Brakes – Troubleshooting.........................193 Brakes – Frequently Asked
Questions......................................................... 193
Brakes – Warning Lamps................................ 193
Breaking-In.....................................................273
C
Calculating Payload
....................................255
Calculating the Load Limit.......................255
Canceling the Set Speed...........................214
Capacities and Specifications
................355
Catalytic Converter.......................................181 Catalytic Converter –
Troubleshooting.............................................. 181
Catalytic Converter Precautions..............181
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Catalytic Converter –
Troubleshooting..........................................181
C
atalytic Converter – Warning Lamps........181
Changing a Flat Tire...................................346
Changing a Road Wheel...........................346
Changing the 12V Battery..........................310
Changing the Engine Air Filter - 2.0L EcoBoost™................................................308
Changing the Engine Air Filter - 2.5L, Hybrid Electric Vehicle (HEV)
.............309
Changing the Fuel Filter...........................309
Changing the Remote Control Battery - Vehicles With: Push Button Start.........63
Changing the Remote Control Battery - Vehicles Without: Push Button
Start.................................................................62
Changing the Vehicle Wi-Fi Hotspot Name or Password...................................373
Charging a Device........................................148
Charging a Wireless Device.......................152
Checking MyKey System Status..............69
Checking the Brake Fluid...........................192
Checking the Coolant
................................304
Checking the Seatbelts...............................48
Checking the Tire Pressures....................338
Checking the Wiper Blades.......................90
Children and Airbags
.....................................53
Child Restraint Anchor Points....................32 Locating the Child Restraint Lower Anchor
Points................................................................... 32
Locating the Child Restraint Top Tether Anchor Points................................................... 33
What Are the Child Restraint Anchor Points................................................................... 32
Child Restraints
...............................................33
Child Restraint Position Information.............33
Child Restraints Recommendation...............34
Child Safety
.......................................................31
Child Restraint Anchor Points.......................... 32
Child Restraints..................................................... 33
Installing Child Restraints................................. 34
Child Safety Locks..........................................41
Child Safety Precautions
..............................31
Cleaning Products........................................319
Cleaning the Exterior...................................319 Cleaning Camera Lenses and
Sensors.............................................................. 321Cleaning Chrome, Aluminium or Stainless
Steel.................................................................. 320
Cleaning Headlamps and Rear Lamps................................................................ 319
Cleaning Stripes or Graphics..........................321
Cleaning the Engine Compartment............320
Cleaning the Exterior Precautions................319
Cleaning the Underbody.................................. 321
Cleaning Wheels................................................ 320
Cleaning Windows and Wiper Blades............................................................... 320
Cleaning the Interior....................................321 Cleaning Carpets and Floor Mats................322
Cleaning Displays and Screens..................... 322
Cleaning Fabric Seats and Headliners........................................................ 322
Cleaning Leather and Vinyl............................ 322
Cleaning Moonroof Tracks.............................. 323
Cleaning Plastic................................................... 321
Cleaning Seatbelts............................................ 323
Cleaning Storage Compartments...............323
Cleaning the Instrument Panel......................321
Clearing All MyKeys.......................................69
Climate Control.............................................126 Auto Mode............................................................. 127
Climate Control – Troubleshooting.............129
Climate Control – Troubleshooting.........................................129
Clima
te Control – Frequently Asked
Questions......................................................... 129
Cold Weather Precautions
........................273
Configuring the Trip Computer - Vehicles With: 4.2 Inch Screen.................................121
Connected Vehicle
......................................369
Connecting the Vehicle to a Mobile
Network............................................................ 369
Connected Vehicle Data
..............................24
Connected Vehicle Limitations..............369
Connected Vehicle Requirements........369
Connected Vehicle – Troubleshooting - Vehicles With: Modem
............................370
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3.............................371
Connecting a Bluetooth® Device
...........377
Connecting a Trailer.....................................261
Connecting a Trailer Precautions...........261
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K
Keyless Entry.....................................................77
Keyless Entry – Troubleshooting....................78
Keyless Entry Keypad
....................................79
Keyless Entry Keypad –
Troubleshooting............................................... 81
Keyless Entry Keypad Limitations
............79
Keyless Entry Keypad Master Access Code.................................................................79
Keyless Entry Keypad Personal Access Codes...............................................................79
Keyless Entry Keypad – Troubleshooting...........................................81
Keyless Entry Keypad – Frequently Asked Questions............................................................ 81
Keyless Entry Limitations
.............................77
Keyless Entry Settings...................................77
Keyless Entry – Troubleshooting
..............78
Keyless Entry – Frequently Asked
Questions........................................................... 78
Keys and Remote Controls........................60 Keys and Remote Controls –
Troubleshooting.............................................. 65
Keys and Remote Controls – Troubleshooting..........................................65
Keys and Remote Controls – Information Messages........................................................... 65
L
Lane Centering...............................................221 How Does Lane Centering Work...................221
Lane Centering Alerts....................................... 223
Lane Centering Automatic Cancellation.................................................... 223
Lane Centering Indicators............................... 223
Lane Centering Limitations............................ 222
Lane Centering Precautions...........................222
Lane Centering Requirements......................222
Switching Lane Centering On and Off....................................................................... 222
Lane Keeping System Indicators
...........233
Lane Keeping System................................230 Aid Mode............................................................... 232
Alert and Aid Mode............................................ 232
Alert Mode............................................................. 231Lane Keeping System –
Troubleshooting............................................ 234
Lane Keeping System Limitations........230
Lane Keeping System Precautions.................................................230
Lane Keeping System – Troubleshooting........................................234
Lane Keeping System – Frequently Asked Questions......................................................... 235
Lane Keeping System – Information Messages......................................................... 234
Launching or Retrieving a Boat or Personal Watercraft................................265
Load Carrying
................................................252
Load Carrying Precautions.......................252
Loading Your Trailer....................................264
Locating the Blind Spot Information System Sensors........................................238
Locating the Brake Fluid Reservoir.........192
Locating the Cross Traffic Alert Sensors..........................................................241
Locating the Fuel Filler Funnel
.................172
Locating the Keyless Entry Keypad.........79
Locating the Power Outlet
........................149
Locating the Pre-Collision Assist Sensors.........................................................245
Locating the Rear View Camera.............210
Locating the Safety Compliance Certification Labels
..................................253
Locating the Tire label................................327
Locating the USB Ports..............................147
Locating the Wireless Accessory Charger..........................................................152
Locating Your Vehicle....................................61
Locking and Unlocking the Tailgate........83
Locking the Rear Window Controls.......102
M
Maintenance.................................................299 Engine Oil............................................................. 303
Exterior Bulbs....................................................... 313
Interior Bulbs........................................................ 318
Maintenance Precautions
........................299
Manually Dimming the Interior Mirror..............................................................103
Manually Releasing the Electric Parking Brake..............................................................194
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