HYBRID ELECTRIC VEHICLE
INFORMATION –
TROUBLESHOOTING
HYBRID ELECTRIC VEHICLE
INFORMATION – FREQUENTLY
ASKED QUESTIONS
How long is the high voltage battery
system designed to last?
The high voltage battery system is
designed to last the life of your vehicle.
Does the high voltage battery require
maintenance? The high voltage battery does not
require maintenance.
What should I do if the vehicle runs out
of fuel and the high voltage battery is
out of charge? Refuel and start your vehicle normally.
The engine will recharge the high
voltage battery.
Why does the engine sometimes start
at key-on? The vehicle's computer will determine
if an engine start is required at key-on.
It starts the engine when necessary for
cabin heating, windshield defrost, or if
the outside temperature is low.
Can I put E15 or E85 in my vehicle, and
how will it affect my fuel economy? Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you
may notice slightly reduced fuel
economy because ethanol contains
less energy per gallon than gasoline.
Your hybrid vehicle is not designed to
use E85 (85% ethanol). Why does it take a long time before the
engine shuts down?
There are several reasons the engine
stays on for an extended amount of
time when you first start it. One
common reason is to make sure that
the emissions components are warm
enough to minimize tailpipe emission.
As the climate gets cooler, the
engine-on time is extended.
Why does my engine stay on when it is
extremely cold outside? In order to make sure that the climate
control system can begin heating the
cabin or defrosting the windshield as
soon as a driver requests it, the engine
coolant temperature has to be kept
sufficiently hot. Keeping the engine on
is required to maintain the correct
coolant temperature.
ECO IDLE
WHAT IS ECO IDLE
Eco idle reduces fuel consumption when
your vehicle is in park (P) and idling for long
periods of time. Eco idle more efficiently
extends the use of features that are
powered by the high voltage battery when
your vehicle is stationary.
HOW DOES ECO IDLE WORK
Eco idle increases the engine idle speed
above normal for a short period of time to
efficiently charge the high voltage battery.
Note: Engine sound and vibration could be
more noticeable.
SWITCHING ECO IDLE ON AND OFF
To switch eco idle on and off use the
touchscreen:
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Severe Climates
If you drive in extremely cold climates, you
may need to increase the coolant
concentration above 50%.
Note:
A coolant concentration of 60%
provides improved freeze point protection.
Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and could
cause engine damage.
If you drive in extremely hot climates, you
may need to decrease the coolant
concentration to 40%.
Note: A coolant concentration of 40%
provides improved overheat protection.
Coolant concentrations below 40%
decrease the overheat and corrosion
protection characteristics of the coolant and
could cause engine damage.
Coolant Change WARNING: Do not dispose of
coolant in the household refuse or the
public sewage system. Use an authorized
waste disposal facility.
Change the coolant at specific mileage
intervals. Refer to the scheduled
maintenance information. See
Normal
Scheduled Maintenance (page 645).
Note: Dispose of used coolant in the
appropriate manner.
Follow your community's regulations and
standards for recycling and disposing of
automotive fluids.
Fail-Safe Cooling
Fail-safe cooling allows you to temporarily
drive your vehicle before any incremental
component damage occurs. The fail-safe
distance depends on ambient
temperature, vehicle load and terrain. How Fail-Safe Cooling Works If the engine begins to overheat,
the coolant temperature gauge
moves toward the red zone:
A warning lamp illuminates and
a message may appear in the
information display.
If the engine reaches a preset
over-temperature condition, the engine
automatically switches to alternating
cylinder operation. Each disabled cylinder
acts as an air pump and cools the engine.
When this occurs, your vehicle still
operates, however:
• Engine power is limited.
• The air conditioning system turns off.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.
When Fail-Safe Mode Is Activated WARNING: Fail-safe mode is for
use during emergencies only. Operate
your vehicle in fail-safe mode only as
long as necessary to bring your vehicle
to rest in a safe location and seek
immediate repairs. When in fail-safe
mode, your vehicle will have limited
power, will not be able to maintain
high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury.
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WARNING: Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
Your vehicle has limited engine power
when in the fail-safe mode, drive your
vehicle with caution. Your vehicle does not
maintain high-speed operation and the
engine could operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely possible and switch the engine off.
2. If you are a member of a roadside assistance program, we recommend
that you contact your roadside
assistance service provider.
3. If this is not possible, wait for a short period of time for the engine to cool.
4. Check the coolant level. If the coolant level is at or below the minimum mark,
add prediluted coolant immediately.
5. When the engine temperature cools, you can re-start the engine. Have your
vehicle checked as soon as possible to
minimize engine damage.
Note: Driving your vehicle without repair
increases the chance of engine damage. Engine Coolant Temperature
Management (If Equipped) WARNING:
To reduce the risk of
crash and injury, be prepared that the
vehicle speed may reduce and the
vehicle may not be able to accelerate
with full power until the coolant
temperature reduces.
If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long
or steep grade in high ambient
temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle
speed caused by reduced engine power in
order to manage the engine coolant
temperature. Your vehicle may enter this
mode if certain high-temperature and
high-load conditions take place. The
amount of speed reduction depends on
vehicle loading, grade and ambient
temperature. If this occurs, there is no
need to stop your vehicle. You can
continue to drive.
The air conditioning may automatically
turn on and off during severe operating
conditions to protect the engine from
overheating. When the coolant
temperature decreases to the normal
operating temperature, the air conditioning
turns on.
If the coolant temperature gauge moves
fully into the red zone, or if the coolant
temperature warning or service engine
soon messages appear in your information
display, do the following:
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1. Stop your vehicle as soon as it is safe
to do so. Fully apply the parking brake,
shift into park (P) or neutral (N).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after
several minutes, follow the remaining
steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue.
ENGINE AIR FILTER
CHANGING THE ENGINE AIR
FILTER - GASOLINE WARNING: To reduce the risk of
vehicle damage and personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
Change the air filter element at the proper
intervals. See
Scheduled Maintenance
(page 642).
When changing the air filter element, use
only the air filter element listed. See
Capacities and Specifications
(page
558).
Note: Failure to use the correct air filter
element could result in severe engine
damage that the vehicle Warranty may not
cover.
Note: When servicing the air cleaner, do not
allow foreign material to enter the air
induction system. The engine is susceptible
to damage from even small particles. 1. Release the clips that secure the air
filter cover to the housing.
2. Carefully lift the air filter housing cover.
3. Remove the air filter element from the
air filter housing.
4. To install, reverse the removal procedure.
CHANGING THE FUEL FILTER
- GASOLINE
Your vehicle has a lifetime fuel filter that
integrates with the fuel tank. It does not
need regular maintenance or replacement.
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Materials
Specification
Name
WSS-M97B57-A2
Motorcraft® Yellow Prediluted Antifreeze/
Coolant(U.S.)
Motorcraft® Yellow Prediluted Antifreeze/Coolant
/ Antigel/liquide de refroidissement prédilué jaune
Motorcraft®(Canada)
VC-13DL-G(U.S.)
CVC-13DL-G(Canada)
COOLING SYSTEM CAPACITY
AND SPECIFICATION - 3.5L,
HYBRID ELECTRIC VEHICLE
(HEV)
Use coolant that meets the defined
specification. If you do not use coolant that meets the
defined specification, it could result in:
•
Component damage that your vehicle
warranty does not cover.
• Reduced vehicle performance.
Capacities Quantity
Variant
7.2 qt (6.8 L)
Low temperature cooling circuit.
15.3 qt (14.5 L)
High temperature cooling circuit.
Materials Specification
Name
WSS-M97B57-A2
Motorcraft® Yellow Prediluted Antifreeze/
Coolant(U.S.)
Motorcraft® Yellow Prediluted Antifreeze/Coolant
/ Antigel/liquide de refroidissement prédilué jaune
Motorcraft®(Canada)
VC-13DL-G(U.S.)
CVC-13DL-G(Canada)
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Enabling Apps on an Android
Device...........................................................626
Enabling Apps on an iOS Device...........626
Enabling or Disabling Personal Profiles.........................................................628
Enabling Remote Start...............................178
End User License Agreement.................689
Engine Air Filter............................................493
Changing the Engine Air Filter...................... 493
Engine Block Heater
...................................234
Engine Block Heater Precautions................234
How Does the Engine Block Heater
Work................................................................... 235
Using the Engine Block Heater..................... 235
Engine Coolant Temperature Gauge .............................................................
169
Engine Oil Capacity and Specification - 2.7L EcoBoost™.......................................569
Engine Oil Capacity and Specification - 3.3L.................................................................570
Engine Oil Capacity and Specification - 3.5L, Hybrid Electric Vehicle
(HEV).............................................................574
Engine Oil Capacity and Specification - 3.5L Ecoboost™
........................................572
Engine Oil Capacity and Specification - 5.0L................................................................576
Engine Oil.......................................................488 Adding Engine Oil.............................................. 488
Checking the Engine Oil Level...................... 488
Engine Oil Capacity and Specification.................................................. 489
Engine Oil Dipstick Overview........................ 488
Resetting the Engine Oil Change Reminder......................................................... 488
Engine Oil Pressure Gauge.......................169
Engine Specifications - 2.7L EcoBoost™.................................................558
Engine Specifications - 3.3L....................559
Engine Specifications - 3.5L, Hybrid Electric Vehicle (HEV).............................561
Engine Specifications - 3.5L Ecoboost™................................................560
Engine Specifications - 5.0L...................562
Entering a Parallel Parking Space.........325
Entering a Perpendicular Parking Space............................................................326 Evasive Steering Assist...............................381
Evasive Steering Assist Limitations.............381
Switching Evasive Steering Assist On and
Off....................................................................... 382
What Is Evasive Steering Assist.................... 381
Event Data........................................................28
Exiting a Parking Space.............................326
Export Unique Options
...............................715
Extending the Exterior Mirrors.................163
Extending the Remote Start Duration.........................................................179
Exterior Bulbs
...............................................499
Changing a Front Fog Lamp Bulb...............505
Changing a Front Side Marker Lamp
Bulb................................................................... 504
Changing a Front Turn Signal Lamp Bulb................................................................... 503
Changing a Headlamp Bulb........................... 501
Changing a High Mounted Stoplamp Bulb.................................................................... 507
Changing a License Plate Lamp Bulb........507
Changing a Rear Lamp Bulb......................... 505
Changing a Rear Turn Signal Lamp Bulb................................................................... 506
Changing a Reversing Lamp Bulb...............507
Changing a Stoplamp Bulb........................... 506
Exterior Bulb Specification Chart................499
Removing a Rear Lamp Assembly...............501
Exterior Lamps...............................................147 Exterior Lamp Audible Warning.................... 149
Exterior Lamp Indicators................................. 149
How Do Cornering Lamps Work.................... 147
Switching the Cargo Lamps On.................... 148
Switching the Daytime Running Lamps On and Off............................................................... 147
Switching the Front Fog Lamps On and Off....................................................................... 148
Switching the Spot Lamps On and Off....................................................................... 149
Switching the Turn Signal Lamps On and Off........................................................................\
147
Exterior Lighting Control
............................145
Exterior Lighting Control - Police Responder....................................................145
Exterior Lighting
............................................145
Adaptive Front Lighting.................................... 155
Autolamps............................................................ 146
Automatic High Beam Control...................... 150
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