
MAINTENANCE PRECAUTIONS
Service your vehicle regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications.
• Do not work on a hot engine.
• Make sure that nothing gets caught inmoving parts.
• Do not work on a vehicle with the engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning material, such as cigarettes, away from
the battery and all fuel related parts.
• Set the parking brake, shift the transmission to park (P) and block the
wheels.
OPENING AND CLOSING THE
HOOD
Opening the Hood
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1. Open the left-hand front door.
2. Fully pull the hood release lever andlet it completely retract.
Note: This action releases the hood latch.
3. Fully pull the hood release lever for a second time.
Note: This action fully releases the hood.
4. Open the hood.
Note: There is no secondary hood release
under the hood.
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Maintenance

3. Add engine oil that meets ourspecifications. See Capacities and
Specifications (page 387).
4. Reinstall the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Immediately soak up any oil spillage
with an absorbent cloth.
RESETTING THE ENGINE OIL
CHANGE REMINDER
Use the information display controls on
the steering wheel to reset the oil change
reminder.
From the main menu scroll to:
Action and description
Message
Press the right arrow button,
then from this menu scroll
to the following message.
Settings
Press the right arrow button,
then from this menu scroll
to the following message.
Conveni-
ence
Press the right arrow button,
then from this menu scroll
to the following message.
Oil Life
Reset
Press and hold the OK
button until the instrument
cluster displays the
following message.
Hold OK to
Reset
Reset Successful
When the oil change
reminder resets the instru-
ment cluster displays 100%.
Remaining Life
{00}%
Action and description
Message
If the instrument cluster
displays one of the following
messages, repeat the
process.
Not Reset
Reset Cancelled
ENGINE OIL CAPACITY AND
SPECIFICATION
For filling information, please refer to the
Capacities and Specifications section of
your owner's manual. See Engine Oil
Capacity and Specification (page 392).
CHECKING THE COOLANT
When the engine is cold, check the
concentration and level of the coolant at
the intervals listed in the scheduled
maintenance information. See Scheduled
Maintenance (page 482).
Note:Make sure that the coolant level is
between the minimum and maximum marks
on the coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
If the coolant level is at or below the
minimum mark, add prediluted coolant
immediately.
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between -29°F (-34°C) and -35°F
(-37°C). Coolant concentration should be
checked using a refractometer. We do not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentration.
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Maintenance

WHAT IS THE BATTERY
MANAGEMENT SYSTEM
The battery management system monitors
battery conditions and takes actions to
extend battery life.
HOW DOES THE BATTERY
MANAGEMENT SYSTEM WORK
If excessive battery drain is detected, the
system temporarily disables some
electrical systems to protect the battery.
Systems included are:
• Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
A message could appear in the information
display to alert you that battery protection
actions are active. This message is only for
notification that an action is taking place,
and not intended to indicate an electrical
problem or that the battery requires
replacement.
BATTERY MANAGEMENT SYSTEM
LIMITATIONS
After battery replacement, or in some
cases after charging the battery with an
external charger, the battery management
system requires eight hours of vehicle sleep
time to relearn the battery state of charge.
During this time, your vehicle must remain
fully locked with the ignition switched off.
Note:Prior to relearning the battery state
of charge, the battery management system
could temporarily disable some electrical
systems.
Electrical Accessory Installation
To make sure the battery management
system works correctly, do not connect an
electrical device ground connection
directly to the battery negative post. This
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: If you add electrical accessories or
components to the vehicle, it could
adversely affect battery performance and
durability. This could also affect the
performance of other electrical systems in
the vehicle.
RESETTING THE BATTERY
SENSOR
When you install a new battery, reset the
battery sensor by doing the following:
1. Switch the ignition on, and leave the engine off.
Note: Complete Steps 2 and 3 within 10
seconds.
2. Flash the high beam headlamps five times, ending with the high beams off.
3. Press and release the brake pedal three times.
The battery warning lamp flashes three
times to confirm that the reset is
successful.
RECYCLING AND DISPOSING OF
THE 12V BATTERY
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Make sure that you dispose of
old batteries in an
environmentally friendly way.
Seek advice from your local authority
about recycling old batteries.
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Maintenance

Park/Turn lamp
E307884E307884
1. Remove service cap, if applicable.
2. Remove bulb from the headlampassembly by turning it
counterclockwise, then pull it straight
out.
3. Disconnect the electrical connector.
4. To install, reverse the removal procedure.
CHANGING A FRONT FOG LAMP
BULB
1. If you are replacing the driver side bulb,turn the steering wheel all the way to
the right. If you are replacing the
passenger side bulb, turn the steering
wheel all the way to the left.
E31E3117161716
2. Remove the six lower splash shieldpush pins and pull the splash shield
back.
E31E31177151771555555555555555555555555555
3. Disconnect the bulb electricalconnector.
4. To remove the bulb from the headlamp assembly, turn it counterclockwise,
then pull it straight out.
5. To install, perform these steps in reverse order.
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Maintenance

CLEANING PRODUCTS
Materials
For best results, use the following products
or products of equivalent quality:
Specification
Name
-
Motorcraft® Bug and Tar Remover, ZC-42 (U.S. & Canada)
ESR-M5B194-B
Motorcraft® Custom Bright Metal Cleaner, ZC-15 (U.S. & Canada)
ESR-M14P4-A
Motorcraft® Detail Wash, ZC-3-A (U.S. & Canada)
ESR-M14P3-A
Motorcraft® Engine Shampoo and Degreaser, ZC-20 (U.S.)
-
Motorcraft® Engine Shampoo, CXC-66-A (Canada)
-
Motorcraft® Premium Leather and Vinyl Cleaner, ZC-56 (U.S. &
Canada)
-
Motorcraft® Multi-Purpose Cleaner, CXC-101 (Canada)
WSS-M14P19-A
Motorcraft® Premium Windshield Wash Concentrate with
Bitterant, ZC-32-B2 (U.S.)
WSS-M14P19-A
Motorcraft® Premium Quality Windshield Washer Fluid, CXC-37-
F/M (Canada)
-
Motorcraft® Professional Strength Carpet & Upholstery Cleaner,
ZC-54 (U.S. & Canada)
ESR-M14P5-A
Motorcraft® Premium Glass Cleaner, CXC-100 (Canada)
-
Motorcraft® Spot and Stain Remover, ZC-14 (U.S.)
ESR-M14P5-A
Motorcraft® Ultra-Clear Spray Glass Cleaner, ZC-23 (U.S.)
-
Motorcraft® Wheel and Tire Cleaner, ZC-37-A (U.S. & Canada)
CLEANING THE EXTERIOR
CLEANING THE EXTERIOR
PRECAUTIONS
Immediately remove fuel spillages, additive
residuals, bird droppings, insect deposits
and road tar. These may cause damage to
your vehicle’s paintwork or trim over time. Remove any exterior accessories, for
example antennas, before entering a car
wash.
CLEANING HEADLAMPS AND
REAR LAMPS
We recommend that you only use cold or
lukewarm water containing car shampoo
to clean the headlamps and the rear
lamps.
Do not scrape the lamps.
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Vehicle Care

Do not wipe lamps when they are dry.
CLEANING WINDOWS AND WIPER
BLADES
To clean the windshield and wiper blades:
• Clean the windshield with anon-abrasive glass cleaner.
Note: When cleaning the interior of the
windshield, avoid getting any glass cleaner
on the instrument panel or door panels.
Wipe any glass cleaner off these surfaces
immediately.
• Clean the wiper blades with washer fluid or water applied with a soft
sponge or cloth.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
This can cause damage not covered by the
vehicle Warranty.
CLEANING CHROME, ALUMINIUM
OR STAINLESS STEEL
We recommend that you only use a car
shampoo, a soft cloth and water on
bumpers and other chrome, aluminium or
stainless steel parts.
Note: For additional information and
assistance, we recommend that you contact
an authorized dealer.
Note: Rinse the area well after cleaning.
Note: Do not use abrasive materials, for
example steel wool or plastic pads, as they
can scratch these surfaces.
Note: Do not use chrome cleaner, metal
cleaner or polish on wheels or wheel covers.
CLEANING WHEELS
Only use a recommended wheel and tire
cleaner to clean the wheels weekly. For
additional information and assistance, we
recommend that you contact an
authorized dealer.
1. Use a sponge to remove heavy deposits of dirt and brake dust.
2. Rinse well after cleaning.
Note: Do not apply a cleaning chemical to
warm or hot wheel rims and covers.
If you intend on parking your vehicle for an
extended period after cleaning the wheels
with a wheel cleaner, drive your vehicle for
a few minutes before parking your vehicle.
This reduces the risk of corrosion of the
brake discs, brake pads and linings.
Do not clean the wheels when they are hot.
Note: Some car washes could damage
wheel rims and covers.
Note: Using non-recommended cleaners,
harsh cleaning products, chrome wheel
cleaners or abrasive materials could
damage wheel rims and covers.
CLEANING THE ENGINE
COMPARTMENT
Use a vacuum cleaner to remove debris
from the screen area below windshield.
Note: If you are not familiar with the parts
around the engine do not wash the engine
compartment. Avoid frequent engine
washes.
When washing the engine compartment:
• Never wash or rinse the engine while it is hot or running.
• Never wash or rinse any ignition coil, spark plug wire or spark plug well.
• Cover the battery, power distribution box, and air filter assembly to prevent
water damage.
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Vehicle Care

Note:If your vehicle has an engine cover
remove the cover before application of
shampoo and degreaser.
• Spray an approved engine shampoo and degreaser on all parts that require
cleaning and rinse with water.
CLEANING STRIPES OR
GRAPHICS
It is recommended to wash your vehicle by
hand however, pressure washing may be
used under the following conditions:
• Use a spray with a 40° wide sprayangle pattern.
• Keep the nozzle at a 12 in (305 mm) distance and 90° angle to your
vehicle's surface.
• Do not use water pressure higher than 2,000 psi (14,000 kPa).
• Do not use water hotter than 179°F (82°C).
Note: Holding the pressure washer nozzle
at an angle to the vehicle's surface may
damage graphics and cause the edges to
peel away from the vehicle's surface.
CLEANING CAMERA LENSES AND
SENSORS
We recommend that you only use
lukewarm or cold water and a soft cloth
to clean the camera lens and sensors.
Note: Do not pressure wash camera lens
and sensors.
CLEANING THE UNDERBODY
Flush the complete underside of your
vehicle frequently. Keep body and door
drain holes free from packed dirt. Rear suspension components may require
regular cleaning with a power washer or a
thorough rinse with a strong stream of
water if the vehicle is operated in dusty or
muddy environments. Rear leaf springs or
other suspension components may emit
squeaking or popping noises while
operating the vehicle if particles, such as
dirt, rocks, or other debris, are present in
the components.
CLEANING THE INTERIOR
CLEANING THE INSTRUMENT
PANEL
WARNING: Do not use chemical
solvents or strong detergents when
cleaning the steering wheel or
instrument panel to avoid contamination
of the airbag system.
We recommend that you only clean the
instrument panel and cluster lens with a
damp soft cloth. Dry the area with a clean,
soft cloth.
For additional information and assistance,
we recommend that you contact an
authorized dealer.
Note: Avoid cleaners or polishes that
increase the gloss of the upper portion of
the instrument panel. The dull finish in this
area helps protect you from undesirable
windshield reflection.
CLEANING PLASTIC
We recommend that you only use a mild
soap and water solution on a soft cloth.
Dry the area with a clean, soft cloth.
351
Vehicle Care

PREPARING YOUR VEHICLE
FOR STORAGE
If you plan on storing your vehicle for 30
days or more, the following maintenance
recommendations ensures your vehicle
stays in good operating condition.
Under various conditions, long-term
storage may lead to degraded engine
performance or failure unless you use
specific precautions to preserve your
vehicle.
General
• Store all vehicles in a dry, ventilatedplace.
• If vehicles are stored outside, they require regular maintenance to protect
against rust and weather damage.
• Make sure all linkages, cables, levers and pins under your vehicle are covered
with grease to prevent rust.
• Move vehicles at least 25 ft (7.5 m) every 15 days to lubricate working parts
and prevent corrosion.
• Fill the fuel tank with high-quality fuel until the first automatic shutoff of the
fuel pump nozzle.
Engine
• Change the engine oil and filter prior tostorage because used engine oil
contains contaminants which may
cause engine damage.
• Start the engine every 15 days for a minimum of 15 minutes. Run at fast
idle with the climate controls set to
defrost until the engine reaches normal
operating temperature.
• With your foot on the brake, shift through all the gears while the engine
is running.
Body
• Wash your vehicle thoroughly toremove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housings
and the underside of front fenders.
• Periodically wash your vehicle if it is stored in exposed locations.
• Touch-up exposed or primed metal to prevent rust.
• Cover chrome and stainless steel parts with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary
when you wash your vehicle.
• Lubricate all hood, door and luggage compartment hinges and latches with
a light grade oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and solvents.
Hybrid Battery Systems
We recommend the following actions for
your vehicle:
• When storing your vehicle for greaterthan 30 days the state of charge
should be approximately 50%.
Additionally we recommend
disconnecting the 12V battery which
will reduce system loads on the HV
battery.
12 Volt Battery
• Check and recharge as necessary. Keepconnections clean.
Note: It is necessary to reset memory
features if you disconnect the battery
cables.
Brakes
Make sure the brakes and parking brake
release fully.
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Storing Your Vehicle