WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of release, but as
technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system components, for example fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for example wheel speed, deceleration,
lateral acceleration and seatbelt
status. • Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations, for example airbag deployment and
stability control.
• Environmental conditions, for example temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
For additional information about our
privacy policy, refer to the local Ford
website.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.
22
Data Privacy
WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
.owner.ford.com.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth® enabled and compatible
cell phone to SYNC. • A connected Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
• A connected Bluetooth® enabled phone must have adequate network
coverage, batt ery power and signal
strength.
• The vehicle must have battery power and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system has no power.
• The phone(s) thrown from your vehicle are the ones paired and connected to
the system.
57
911 Assist
WHAT IS THE POWER OUTLET
The power outlet can power devices using
a 12 V outlet adapter.
POWER OUTLET
PRECAUTIONS
When you switch the vehicle on, you can
use the socket to power 12 V appliances
with a maximum current rating of 15 A. Do
not use the power point over the vehicle
capacity of 12 V DC 180 W or a fuse could
blow. Do not plug in any device that
supplies power to the vehicle through the
power points. This could result in damage
to vehicle systems. Do not hang any
accessory from the accessory plug. Always
keep the power point caps closed when
not in use. Do not insert objects other than
an accessory plug into the power point.
To prevent the battery from running out of
charge:
• Do not use the power point longer thannecessary when the vehicle is off.
• Do not leave devices plugged in overnight or when you park your vehicle
for extended periods.
LOCATING THE POWER
OUTLETS
Power outlets may be in the following
locations:
• On the lower instrument panel.
• Inside the center console.
• On the front of the center console.
• On the rear of the center console.
• In the cargo area.
• On the passenger side floor panel.
• 3rd row on the quarter trim panels.
168
Power Outlet - Vehicles With: 12V Power Outlet
Note:You need a padlock or a combination
lock with a shackle diameter of 0.2 in
(5 mm) or less, and the straight portion of
the shackle of 1.0 in (25.4 mm) of length or
more.
1. Insert the lock through the hole in the charging coupler button.
2. Lock the padlock or combination lock.
STOPPING CHARGING
1. If you have installed a padlock or combination lock, then remove it.
2. Press the button on the charging coupler.
3. While holding the button, remove the charging coupler from the charge port
receptacle.
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4. Press the center right edge of thecharge port door to close.
Note: Do not pull the wall plug from the
wall when your vehicle is charging. Doing so
could damage the outlet and the cord.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES
E306678
Note: Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 431).
Charging may not begin upon plugging in
if you have set up preferred charge times
for this vehicle location. Your vehicle could
delay charging to take advantage of
off-peak electricity rates. Your vehicle
optimizes the charge schedule to be
complete by your next departure time.
When waiting to charge, plugged in and
not currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up
all completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state
of charge is less than 20 percent, none of
the zones light up.
Note: When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present
state of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
206
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare (except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement cost is the customer's responsibility).
• Fuel delivery — independent service contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft (30 m) of a paved or county
maintained road, no recoveries. • Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
• Roadside Assistance includes up to $200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
308
Crash and Breakdown Information
Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This
program is eligible within Canada or the
continental United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www
.ford.ca.
HIGH VOLTAGE BATTERY
VEHICLE PRECAUTIONS -
HYBRID ELECTRIC VEHICLE
(HEV)
In the event of damage or fire involving an
electric vehicle or hybrid-electric vehicle:
• Assume the high-voltage battery and
associated components are energized
and fully charged.
• Exposed electrical components, wires and high-voltage batteries present
potential high-voltage shock hazards.
• Venting high-voltage battery vapors are potentially toxic and flammable.
• Physical damage to the vehicle or high-voltage battery could result in
immediate or delayed release of toxic,
flammable gases and fire. Vehicle information and general safety
practices include reviewing the owner's
manual and becoming familiar with your
vehicle's safety information and
recommended safety practices.
Crashes
A crash or impact significant enough to
require an emergency response for
conventional vehicles would also require
the same response for an electric or
hybrid-electric vehicle.
If Possible:
1. Move your vehicle to a safe, nearby
location and remain on the scene.
2. Roll down the windows before you switch your vehicle off.
3. Place your vehicle in park (P), set the parking brake, switch off the vehicle,
activate the hazard flashers and move
your key(s) at least 16 ft (5 m) away
from the vehicle.
Always:
• Call emergency assistance if needed and advise that an electric or
hybrid-electric vehicle is involved.
• Avoid contact with leaking fluids and gases, and remain out of the way of
oncoming traffic until emergency
responders arrive.
• When emergency responders arrive, tell them that the vehicle involved is an
electric vehicle or hybrid-electric
vehicle.
Fires
As with any vehicle, call emergency
assistance immediately if you see sparks,
smoke or flames coming from the vehicle.
Remain a safe distance from the vehicle
and try to stay clear of the smoke.
309
Crash and Breakdown Information
Protected Component
Fuse Rating
Fuse Location
Not used.
—
1
Not used.
—
2
Not used.
—
3
Supplemental heater (gas).
60 A
4
Supplemental heater (gas).
40 A
5
Supplemental heater (gas).
40 A
6
Not used.
—
7
Not used.
—
8
Not used.
—
9
Starter motor.
30 A
10
Powertrain control module.
15 A
11
Powertrain control module.
15 A
12
Powertrain control module.
15 A
13
Powertrain control module.
15 A
14
Not used.
—
15
Not used.
—
16
Not used.
—
17
Powertrain control module.
10 A
18
Anti-lock brake system
module.
10 A
19
Not used.
—
20
Not used (spare).
5 A
21
Battery electronic control
module (hybrid electric
vehicle).
5 A
22
Charge port light ring (plug-
in hybrid electric vehicle).
5 A
23
Amplifier.
20 A
24
321
Fuses
Protected Component
Fuse Rating
Fuse Location
Passenger power seat.
30 A
45
Not used (spare).
20 A
46
Heated seats.
20 A
47
Anti-lock brake control
valves.
40 A
48
Anti-lock brake control
pump.
60 A
49
Cooling fan.
60 A
50
Moonroof.
30 A
51
DC/DC converter (hybrid
electric vehicle).
5 A
52
Battery charge control
module (hybrid electric
vehicle).
10 A
53
Not used.
—
54
Not used.
—
55
Not used.
—
56
Data link connector.
10 A
57
Auxiliary power distribution
box (hybrid electric vehicle).
40 A
58
Body control module.
40 A
59
USB smart charger.
5 A
60
Rear cargo power point.
20 A
61
Not used.
—
62
Not used (spare).
30 A
63
Power liftgate.
30 A
64
Not used.
—
65
Not used.
—
66
Not used.
—
67
323
Fuses