Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
477
SYNC™ 3 (If Equipped)
Resetting the System
1. Simultaneously press and hold theseek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
478
SYNC™ 3 (If Equipped)
GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes: first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications and could
affect emissions compliance.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle comes with the Intelligent
Oil-Life Monitor system, a message
appears in the information display at the
proper oil change interval. This interval
may be up to one year or 10,000 mi
(16,000 km), hybrid vehicles could exceed
10,000 mi (16,000 km).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure to reset the Intelligent Oil-Life Monitor
after each oil change.
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or 10,000 mi (16,000 km) between oil
change intervals.
You can drive high performance vehicles
in such a way that may lead to higher oil
consumption including extended time at
high engine speeds, high loads, engine
braking, hard cornering maneuvers, track
and off-road usage. Under these
conditions, oil consumption of
approximately 1 quart per 500 miles (1 liter
per 800 km) is possible. Check the engine
oil level at every refueling and adjust to
maintain proper levels to avoid engine
damage.
It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.
482
Scheduled Maintenance
Other Maintenance Items1
Replace the cabin air filter.
Every 20,000 mi
(32,000 km)
Replace the engine air filter.
Every 30,000 mi
(48,000 km)
Replace the spark plugs.
Every 100,000 mi
(160,000 km) Inspect the accessory drive belt(s).
2
Change the automatic transmission fluid.
Every 150,000 mi
(240,000 km) Replace the accessory drive belt(s).
3
Change the engine coolant.4At 200,000 mi
(322,000 km)
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 After initial inspection, inspect every other oil change until replaced.3 If not replaced within the last 100,000 mi (160,000 km).4 Initial replacement at 10 years or 200,000 mi (322,000 km), then every five years or
100,000 mi (160,000 km).
SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km) of the OIL CHANGE
REQUIRED
message appearing in the
information display.
• Example 1: The OIL CHANGE
REQUIRED message comes on at
28,751 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30,000 mi
(48,000 km) (for example, the
Intelligent Oil-Life Monitor was reset
at 25,000 mi (40,000 km)). Perform
the engine air filter replacement.
487
Scheduled Maintenance
1
12V Battery......................................................34112V Battery Precautions...................................341
Battery Management SystemLimitations.......................................................342
How Does the Battery Management System Work..................................................342
Recycling and Disposing of the 12V Battery..............................................................342
Resetting the Battery Sensor........................342
What Is the Battery Management System..............................................................342
9
911 Assist............................................................57
A
A/CSee: Climate Control..........................................137About This Publication..................................17
ABS
See: Brakes............................................................217Accessing the Trip Computer - VehiclesWith: 4.2 Inch Instrument Cluster
Display Screen............................................129
Accessing the Trip Computer - Vehicles With: 6.5 Inch Instrument Cluster
Display Screen/ 12.3 Inch Instrument
Cluster Display Screen.............................129
Accessories....................................................479
AC Charging...................................................205
Connecting the Charger..................................205
Stopping Charging............................................206
Active Park Assist........................................238Active Park Assist –
Trouble shooting............................................240
Active Park Assist Precautions...............238
Active Park Assist –
Troubleshooting........................................240
Active Park Assist – Frequently Asked
Questions ........................................................240
Active Park Assist – Information Messages.........................................................240
Adaptive Cruise Control............................244Adaptive Cruise Control –Troubleshooting............................................ 254
Intelligent Adaptive Cruise Control.............253
Lane Centering...................................................250
Adaptive Cruise Control Automatic Cancellation................................................247
Adaptive Cruise Control Indicators.......250
Adaptive Cruise Control Limitations..................................................245
Adaptive Cruise Control Precautions.................................................244
Adaptive Cruise Control – Troubleshooting........................................254
Adaptive Cruise Control – Information
Messages.........................................................254
Adjusting the Exterior Mirrors..................108
Adjusting the Headlamps........................344
Adjusting the Instrument Panel LightingBrightness....................................................103
Adjusting the Seatbelt Height...................42
Adjusting the Seatbelts During Pregnancy......................................................42
Adjusting the Sound Settings...................411
Adjusting the Steering Wheel....................91
Adjusting the Volume.................................410
Aid Mode.........................................................263
How Does Aid Mode Work.............................263
What Is Aid Mode..............................................263
Airbag Precautions........................................49
Airbags................................................................47
Front Passenger Sensing System...................51Air ConditioningSee: Climate Control..........................................137Air Conditioning System Capacity and Specification - 1.5L EcoBoost™.........400
Air Conditioning System Capacity and Specification - 2.0L EcoBoost™.........401
Air Conditioning System Capacity and Specification - 2.5L, Hybrid Electric
Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV).........................................402
Air Filter
See: Changing the Engine Air Filter - 1.5L
EcoBoost™/2.0L EcoBoost™.................338
See: Changing the Engine Air Filter - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...............339
563
Index
Electric Vehicle Information.....................457
Electromagnetic Compatibility..............559
Emergency Call Limitations........................57
Emergency Call Requirements..................57
Emergency Call System Data....................25
Emergency Towing - 8-Speed AutomaticTransmission – 8F24................................317
Emergency Towing - 8-Speed Automatic Transmission – 8F35...............................318
Emergency Towing - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)...........................................317
Emission Law.................................................557
Enabling Remote Start...............................134
End User License Agreement..................532
Engine Block Heater.....................................174
Engine Block Heater Precautions..................174
How Does the Engine Block Heater
Work....................................................................174
Using the Engine Block Heater.......................174
Engine Coolant Temperature Gauge..............................................................119
Engine Oil Capacity and Specification - 1.5L EcoBoost™........................................392
Engine Oil Capacity and Specification - 2.0L EcoBoost™.......................................393
Engine Oil Capacity and Specification - 2.5L, Hybrid Electric Vehicle (HEV)/
Plug-In Hybrid Electric Vehicle
(PHEV).........................................................395
Engine Oil........................................................333
Adding Engine Oil...............................................333
Checking the Engine Oil Level.......................333
Engine Oil Capacity and
Specification...................................................334
Engine Oil Dipstick Overview.........................333
Resetting the Engine Oil Change Reminder.........................................................334
Engine Specifications - 1.5LEcoBoost™.................................................387
Engine Specifications - 2.0L EcoBoost™................................................388
Engine Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV).........................389
Entering a Parallel Parking Space.........238
Entering a Perpendicular Parking Space............................................................239 Entertainment..............................................440
Evasive Steering Assist..............................279
Evasive Steering Assist Limitations............279
Switching Evasive Steering Assist On and
Off.......................................................................2\
79
What Is Evasive Steering Assist....................279
EV Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)...........................................................127
Event Data.........................................................23
Exiting a Parking Space.............................239
Extending the Remote Start Duration.........................................................134
Exterior Bulbs................................................345
Changing a Front Fog Lamp Bulb................347
Changing a Front Turn Signal Lamp
Bulb...................................................................346
Changing a Headlamp Bulb..........................345
Changing a Reversing Lamp Bulb...............348
Exterior Bulb Specification Chart................345
Exterior Lamps................................................99Exterior Lamp Audible Warning...................100
Exterior Lamp Indicators.................................100
Switching the Daytime Running Lamps On and Off................................................................9\
9
Switching the Front Fog Lamps On and Off........................................................................\
.99
Switching the Turn Signal Lamps On and Off........................................................................\
.99
Exterior Lighting Control..............................97
Exterior Lighting..............................................97
Autolamps..............................................................98
Automatic High Beam Control.....................100
Automatic High Beam Control –Troubleshooting.............................................102
Exterior Lamps......................................................99
Headlamps.............................................................97
Headlamps – Troubleshooting......................98
Exterior Mirrors..............................................108
F
Fastening the Seatbelts..............................40
Federal Highway Administration Regulation....................................................531
Flat Tire
See: Changing a Flat Tire................................382Floor Mats......................................................306
569
Index
Power Gauge - Hybrid Electric Vehicle(HEV)/Plug-In Hybrid Electric Vehicle
(PHEV), Vehicles With: 6.5 Inch
Instrument Cluster Display
Screen.............................................................118
Power Outlet..................................................168
Power Outlet Precautions........................168
Power Seats.....................................................151
Adjusting the Head Restraint..........................151
Adjusting the Lumbar Support......................153
Adjusting the Seat Backrest...........................153
Adjusting the Seat Cushion............................153
Adjusting the Seat Height...............................153
Head Restraint Components..........................151
Installing the Head Restraint..........................152
Moving the Seat Backward and
Forward.............................................................152
Removing the Head Restraint........................152
Pre-Collision Assist Limitations..............275
Pre-Collision Assist Precautions............274
Pre-Collision Assist.....................................274
Automatic Emergency Braking.....................278
Distance Alert......................................................278
Distance Indication............................................276
Evasive Steering Assist....................................279
Pre-Collision Assist – Troubleshooting...........................................280
Pre-Collision Assist –Troubleshooting.......................................280
Pre-Collision Assist – Frequently Asked
Questions.........................................................281
Pre-Collision Assist – Information Messages.........................................................280
Preparing Your Vehicle forStorage.........................................................355
Programming a MyKey.................................65
Programming the Garage Door Opener to Your Garage Door Opener
Motor..............................................................163
Programming the Garage Door Opener to Your Gate Opener Motor...................164
Programming the Garage Door Opener to Your Hand-Held Transmitter...........163
Programming the Remote Control..........62
Properly Adjusting the Driver and Front Passenger Seats..........................................50
Puncture
See: Changing a Flat Tire................................382
Push Button Ignition Switch.....................172
R
Radio Frequency Certification Labels...........................................................493
Blind Spot Information System
Sensors.............................................................493
Body Control Module.......................................499
Cruise Control Module.....................................503
Garage Door Opener........................................506
Keys and Remote Controls............................507
Radio Transceiver Module...............................512
SYNC.......................................................................5\
15
Telematics Control Unit...................................519
Tire Pressure Monitoring System Sensors.............................................................520
Wireless Accessory Charging Module.............................................................. 526
Rear Occupant Alert System Audible
Warnings.......................................................159
Rear Occupant Alert System Indicator s......................................................159
Rear Occupant Alert System Limitations...................................................158
Rear Occupant Alert System Precautions..................................................158
Rear Occupant Alert System...................158
Rear Parking Aid...........................................230
Locating the Rear Parking Aid
Sensors..............................................................231
Rear Parking Aid Audible Warnings..............231
Rear Parking Aid Limitations.........................230
What is the Rear Parking Aid.........................230
Rear Seats.......................................................155Manual Seats.......................................................155Rear View Camera Guide Lines..............235
Rear View Camera Object Distance Indicators.....................................................236
Rear View Camera Precautions.............235
Rear View Camera.......................................235
Rear View Camera Settings...........................236Rear View Camera Settings.....................236Switching Rear View Camera Delay On and
Off.......................................................................2\
37
Zooming the Rear View Camera In and Out.....................................................................236
Recalling a Preset Position.......................160
576
Index
Recreationally Towing Your Vehicle -Gasoline, AWD............................................316
Recreationally Towing Your Vehicle - Gasoline, FWD............................................316
Recreationally Towing Your Vehicle - Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)............316
Refueling ...........................................................191
Manually Opening the Fuel Filler
Door....................................................................194
Refueling System Overview............................191
Refueling Your Vehicle.......................................191
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge............................................................221
Remote Control Limitations......................58
Remotely Starting and Stopping the Vehicle...........................................................134
Remote Start Limitations..........................134
Remote Start Precautions........................134
Remote Start Remote Control Indicators......................................................135
Remote Start..................................................134
Remote Start Settings......................................135Remote Start Settings................................135Setting the Remote Start Duration..............136
Switching Climate Control Auto Mode On
and Off...............................................................13\
5
Switching Climate Control Last Settings On and Off........................................................135
Switching the Heated Seat Settings On and Off........................................................................\
135
Switching the Heated Steering Wheel Settings On and Off......................................135
Removing the Key Blade.............................59
Removing Your Vehicle FromStorage.........................................................356
Repairing Minor Paint Damage...............353
Replacement Parts Recommendation....................................530
Replacing a Lost Key or Remote Control.............................................................62
Replacing the Cabin Air Filter...................147
Replacing the Front Wiper Blades..........94
Replacing the Rear Wiper Blades............94
Reporting Safety Defects in Canada.........................................................492 Reporting Safety Defects in the United
States............................................................492
Reprogramming the Garage Door Opener...........................................................165
Resetting the Individual Trip Values - Vehicles With: 4.2 Inch Instrument
Cluster Display Screen.............................129
Resetting the Trip Computer....................129
Restarting the Engine.................................184
Resuming the Set Speed..........................243
Reverse Wipe...................................................93
Reverse Wipe Settings.......................................93
What Is Reverse Wipe........................................93
Roadside Assistance.................................308
Rollover Warning.........................................490
Roof Rack.......................................................292
Adjusting a Roof Rack Crossbar...................292
Removing and Installing Roof Rack
Crossbars.........................................................292
Roof Rack Load Capacities............................292
Roof Rack Precautions....................................292
Running-InSee: Breaking-In................................................304Running Out of Fuel....................................189Adding Fuel From a Portable Fuel Cont ainer..........................................................190
Filling a Portable Fuel Container..................189
S
Satellite Radio...............................................414Locating the Satellite Radio Identification Number.............................................................414
Satellite Radio Limitations.............................414
What Is Satellite Radio.....................................414
Saving a Preset Position............................160
Scheduled Maintenance..........................482
Seatbelt Extensions......................................45
Seatbelt Precautions....................................39
Seatbelt Reminder.........................................42
How Does the Seatbelt Reminder Work.....................................................................42
Seatbelt Reminder Audible Warnings..........43
Seatbelt Reminder Indicators..........................43
Switching the Seatbelt Reminder On and Off........................................................................\
.44
Seatbel ts...........................................................39Automatic Locking Mode...................................41
577
Index