What to Do
What it Means
Convenience Cord LED
Indicators
Check
Outlet
(Amber)
Fault
(Red)
Power
(Green)
Request vehicle service.
The convenience cord is experiencing a
ground fault at the charge port. The
cordset retry mode has been exhausted. Your vehicle is not charging. Call for service.
Off
On
On
Connect to a prop-erly grounded AC
outlet. If fault still exists for more
than two minutes, return cordset for service.
Missing ground at AC outlet. Your
vehicle is not charging. The convenience cord is in retry mode.
Tw o
flash
interval
On/Two
flash
interval
On
Wait two minutes.If fault is still
present, request cordset service. Replace the cordset.
The convenience cord is experiencing
an internal fault. Call for service.
Off
On/
Flashing
On
Note: If charging for your plug-in vehicle
fails, please call the Customer Relationship
Center, or click on Call for support or Live
chat at our website.
MOVING AND STORAGE
INSTRUCTIONS
Note: Do not hold the convenience cord by
the flexible power cable.
Make sure that you completely wrap the
convenience cord after charging.
When complete, replace the convenience
cord in the luggage compartment.
Note: Store the convenience cord in a clean,
dry place between the temperature of
-39.9–193.9°F (-40–90°C).
LOCATING THE CHARGE PORT
The charge port is between the front
left-hand side door and the front left-hand
wheel well. To open, press the center right
edge of the charge port door, and then
release.
203
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
E295258
Note: Do not force the charge port door
open or closed. Forcing the door open or
closed damages the charge port.
CHARGE PORT INDICATORS
The charge status indicator around the
charge port indicates the charge status of
the high voltage battery in your vehicle.
Divided into five zones, the charge status
indicator displays the state of charge in 20
percent increments.
We use the color white as a courtesy light
to help with plugging in and to
acknowledge actions such as plugging in,
unplugging or pressing the charge times
button.
We use the color blue when you plug the
vehicle in and are either charging or waiting
to charge.
We use the color orange to indicate charge
faults.
The charge status indicator displays how
far along the charge is:
• When the bottom zone is pulsing, the charge is between 0-20 percent.
• When the bottom zone illuminates and the next is pulsing, the charge is
between 20-40 percent. • When two zones illuminate and the
next is pulsing, the charge is between
40-60 percent.
• When three zones illuminate and the next is pulsing, the charge is between
60-80 percent.
• When four zones illuminate and the top zone is pulsing, the charge is between
80-100 percent.
• When all zones illuminate, the charge is 100 percent.
E301E301E301E301E301E301E301301330133019719719719719719719719797197
80%-100% state of charge.
A.
60%-80% state of charge.
B.
40%-60% state of charge.
C.
20%-40% state of charge.
D.
0%-20% state of charge.
E.
Note: When charging stops, the charge
status indicator shows all the completed
zones solidly lit up in a blue color for 30
seconds before turning off. For example, if
charging stops at 70 percent, then the
bottom three zones light up solidly to
indicate a battery charge level of at least
60 percent but less than 80 percent.
Charging stops when complete or when
paused due to preferred charge settings or
charge station actions.
204
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
Note:If the charge status indicator does
not light up or pulse after plugging in, please
verify that the charge port light setting is On.
If you do not wish to have the charge status
indicator light up at all while charging, then
you can switch it Off. See charge port light
under vehicle settings on your touchscreen.
See SYNC™ 3 (page 431).
AC CHARGING
CONNECTING THE CHARGER
E306676To charge the high-voltage battery:
1. Put the vehicle in park (P).
2. Press the center right edge of the
charge port door and then release to
open the door.
3. Plug the charging coupler into the charge port receptacle on your vehicle.
Make sure the button clicks confirming
that you have completely engaged the
coupler.
E295257E295257E29529522295229292929295295955295295292952992952295295995225725722577222557257257257225257252572572557
4. Verify that the cord acknowledgmentfeature activates. This indicates the
beginning of a normal charge cycle.
The charge status indicator lights up
each zone alternately from bottom to
top and from bottom to top again. 5. If using a charging station, follow the
instructions on the charge station to
begin the charging process.
E306677
Note: You can identify charging faults by
the color orange on the charge status
indicator. Faults can occur within the vehicle
charging system or outside the vehicle, such
as with the charge cord, charge station or
electrical supply.
Note: If the system detects a fault in the
vehicle charging system at any point in a
charge cycle, the entire charge status
indicator lights up solidly in an orange color
for 30 seconds and then turns off. If this
happens, unplug the charging coupler and
then plug it back into the charge port
receptacle. If the problem persists, have
your vehicle checked as soon as possible.
Note: If the system detects a fault outside
the vehicle, such as with the charge station
or charge cord, the entire charge status
indicator flashes continuously for 30
seconds and then turns off. If this happens,
check the charge cord and the charge
station or electrical supply.
Note: Put your vehicle in park (P) to charge,
and for the charge status indicator to
illuminate.
Locking the Charging Coupler
95 5E295451E295451
205
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
Note:You need a padlock or a combination
lock with a shackle diameter of 0.2 in
(5 mm) or less, and the straight portion of
the shackle of 1.0 in (25.4 mm) of length or
more.
1. Insert the lock through the hole in the charging coupler button.
2. Lock the padlock or combination lock.
STOPPING CHARGING
1. If you have installed a padlock or combination lock, then remove it.
2. Press the button on the charging coupler.
3. While holding the button, remove the charging coupler from the charge port
receptacle.
E295444E295444E295444
4. Press the center right edge of thecharge port door to close.
Note: Do not pull the wall plug from the
wall when your vehicle is charging. Doing so
could damage the outlet and the cord.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES
E306678
Note: Select charge settings on the home
page of the touchscreen or under the vehicle
settings menu to access charge preferences.
See SYNC™ 3 (page 431).
Charging may not begin upon plugging in
if you have set up preferred charge times
for this vehicle location. Your vehicle could
delay charging to take advantage of
off-peak electricity rates. Your vehicle
optimizes the charge schedule to be
complete by your next departure time.
When waiting to charge, plugged in and
not currently charging, the charge status
indicator shows the present state of charge
of the high voltage battery by lighting up
all completed zones for 30 seconds before
turning off. For example, if the battery is at
70 percent charge then the bottom three
zones solidly light up to indicate a battery
charge level of at least 60 percent but less
than 80 percent. When the current state
of charge is less than 20 percent, none of
the zones light up.
Note: When your vehicle is waiting to
charge, the charge status indicator turns off
30 seconds after displaying the present
state of charge. When your vehicle begins
charging, the charge status indicator turns
on and displays the status of the charge, as
described above.
206
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle (PHEV)
(If Equipped)
Charge Times Button
Use the charge times button to either turn
off or turn on your charge times settings
for this location. Select charge settings on
the home page of your touchscreen or
under the vehicle settings menu to access
charge preferences. See SYNC™ 3 (page
431).
E301E301E301E301E301E301E301001301E301E3013E111111111111111111111111111111
CHARGING YOUR VEHICLE – TROUBLESHOOTING
CHARGING YOUR VEHICLE – INFORMATION MESSAGES
Action
Message
Your vehicle needs confirmation that you unplugged it before
allowing a start. You must make sure your vehicle is unplugged
and you respond to the message before starting your vehicle.
Vehicle Plugged In ? Yes
No
Your vehicle detects it is still plugged in after you attempt to
start it.
Unplug Prior to Starting
Vehicle
A charging fault has been detected. Check the charging cord
and the charge station or electrical supply.
Charge Station Fault See
Manual
The charging station cannot communicate with your vehicle.
Contact the station provider.
Charge Station Commu-
nication Error Contact Station Provider
207
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle(PHEV)
(If Equipped)
CHARGING YOUR VEHICLE –
FREQUENTLY ASKED QUESTIONS
Why does my vehicle have a hum or fan
noise when charging?A hum or a fan noise could be present
when charging the high voltage
battery. This is a normal operation as
your vehicle is keeping the battery cool
while charging.
208
Charging Your Vehicle - Plug-In Hybrid Electric Vehicle(PHEV)
(If Equipped)
WHAT IS DRIVE MODE
CONTROL
The system delivers a driving experience
through a suite of sophisticated electronic
vehicle systems. These systems optimize
steering, handling and powertrain
response. This provides a single location
to control multiple systems performance
settings.
Changing the drive mode changes the
functionality of the following systems:
• Electric power-assisted steeringsystem adjusts steering effort and feel
based on the mode you select. See
Electric Power Steering
Precautions (page 229).
• Electronic stability control and traction control maintain your vehicle control
in adverse conditions or high
performance driving. See Stability
Control (page 227).
• Electronic throttle control enhances the powertrain response to your driving
inputs.
• Transmission controls become optimized with shift schedules tuned
to each mode.
• Four-wheel drive settings are optimized and tuned to each mode.
• Electric vehicle mode selections may be limited.
The system tailors your vehicle
configuration for each mode you select.
Note: Not all settings may be available.
Note: The system has diagnostic checks
that continuously monitor the system for
proper operation. If a mode is unavailable
due to a system fault or change in gear
shifter position, the mode defaults to
Normal.
SELECTING A DRIVE MODE -
EXCLUDING: PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
Note: Drive mode changes may not be
available when the ignition is off.
Note: Button icon shown may vary from
your vehicle.
Note: Selected drive mode displays in the
information display.
E306303E306303E306E306EE306E306E306E306E3063066E306EE306EE3063333333303033033033033303303303
To select drive modes, use the console
mounted control.
SELECTING A DRIVE MODE
E356781E356EEE356E356EE356E356E3566E356E356EE3566777777787817817817817817781781
To select drive modes, use the console
mounted control.
257
Drive Mode Control
PLUG-IN HYBRID ELECTRIC
VEHICLE DRIVE MODES
SELECTING A PLUG-IN HYBRID
ELECTRIC VEHICLE DRIVE MODE
E327677E327E327E327E327E327E3273327327277777E32733272767767676776677767677676677677
Your vehicle contains selectable electric
vehicle (EV) modes. Press the button on
the center console to change the mode.
Depending on your drive mode selection
some EV modes may not be available. EV
Now and EV Later modes are only
available when you have electric-only
driving range available.
AUTO EV
E287836
This mode provides an
automatic use of high voltage
battery power during the drive,
staying in electric mode when possible and
running the engine when needed.
EV CHARGE
E287822
This mode uses your vehicle's
engine to charge the high voltage
battery versus plugging the
vehicle into a utility grid. The electric range gained through the EV
Charge allows you to switch to Auto EV or
EV Now for full electric operation later in
your drive. The battery cannot completely
charge to 100% when in EV Charge mode.
This is to allow for full operation of the
regenerative braking system. When the
battery reaches its EV Charge limit, the
vehicle remains in EV Charge mode and
maintains that charge level, until you select
another EV Mode, or until you switch your
vehicle off.
When you enable EV Charge, a white EV
Charge icon appears in the information
display.
EV Charge resets to Auto EV when you
switch off your vehicle. You may select EV
Charge again using the EV button during
your next drive.
EV LATER
E287824
In EV Later, your vehicle runs on
the engine as needed and saves
most of the available electric
range for later use in Auto EV or EV Now
mode.
For example, your initial drive is at high
speeds on open roads, but later your drive
is at low speeds in an urban area where
electric only driving is most efficient. In this
case, you can select EV Later for the higher
speed portion of your trip and then select
Auto EV or EV Now for the urban portion.
When you enable EV Later, a white EV
Later icon appears in the information
display. EV Later resets to Auto EV when
you switch off your vehicle. You may select
EV Later again using the EV button during
your next drive.
259
Drive Mode Control