
HOW DOES TRAILER SWAY
CONTROL WORK
The system applies the brakes to the
individual wheels and reduces engine
torque to aid vehicle stability.
If the trailer begins to sway, the stability
control lamp flashes and the message
Trailer Sway Reduce Speed appears in
the information display.
Stop your vehicle as soon as it is safe to
do so. Check the vertical weight on the
tow ball and trailer load distribution.
TRAILER SWAY CONTROL
PRECAUTIONS
WARNING: Turning off trailer sway
control increases the risk of loss of
vehicle control, serious injury or death.
Ford does not recommend disabling this
feature except in situations where speed
reduction may be detrimental (such as
hill climbing), the driver has significant
trailer towing experience, and can control
trailer sway and maintain safe operation.
Note: This feature only activates when
significant trailer sway occurs.
Note: This feature does not prevent trailer
sway, but reduces it once it begins.
Note: This feature cannot stop all trailers
from swaying.
Note: In some cases, if vehicle speed is too
high, the system may activate multiple
times, gradually reducing vehicle speed.
SWITCHING TRAILER SWAY
CONTROL ON AND OFF
1. Press Features on the touchscreen. 2. Press Towing.
3. Switch Trailer Sway Control
on or off.
The system turns on each time you start
your vehicle.
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Trailer Sway Control

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied withyour vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare (except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement cost is the customer's responsibility).
• Fuel delivery — independent service contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft (30 m) of a paved or county
maintained road, no recoveries. • Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
• Roadside Assistance includes up to $200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
308
Crash and Breakdown Information

AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASH
SHUTOFF
The automatic crash shutoff is designed
to stop the fuel going to the engine in the
event of a moderate or severe crash.
Note:Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFF
PRECAUTIONS
WARNING: If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
RE-ENABLING YOUR VEHICLE
1. Switch the ignition off.
2. Attempt to start your vehicle.
3. Switch the ignition off.
4. Attempt to start your vehicle.
Note: If your vehicle does not start after the
third attempt, have your vehicle checked as
soon as possible.
TRANSPORTING THE VEHICLE
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If you need to tow your vehicle, contact a
professional towing service or your
roadside assistance service provider.
Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Vehicle damage could occur if
towed incorrectly, or by any other means.
Front-wheel and rear-wheel drive vehicles
must have their designated drive wheels
off the ground regardless of towing
direction. Use tow dollies to prevent
damage to the transmission.
314
Crash and Breakdown Information

TOWING YOUR VEHICLE
PRECAUTIONS
Use the following guidelines when towing
your vehicle. Failure to follow this
instruction could result in vehicle damage
not covered by the vehicle warranty.
Note: Make sure you properly secure your
vehicle to the tow vehicle.
Note: If you are unsure of the vehicle’s
configuration, contact an authorized dealer.
RECREATIONALLY TOWING
YOUR VEHICLE - GASOLINE,
AWD
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. You must recreational tow your
vehicle with all four wheels off the ground,
such as when using a car-hauling trailer.
Otherwise, you cannot recreational tow
your vehicle.
RECREATIONALLY TOWING
YOUR VEHICLE - GASOLINE,
FWD
You cannot recreational tow your vehicle
with all wheels on the ground because
vehicle or transmission damage could
occur. Place the front wheels on a
two-wheel tow dolly. If you are using a tow
dolly, follow the instructions specified by
the equipment provider.
Note: Release the parking brake before
towing your vehicle. See Manually
Releasing the Electric Parking Brake
(page 220).
RECREATIONALLY TOWING
YOUR VEHICLE - HYBRID
ELECTRIC VEHICLE (HEV)/
PLUG-IN HYBRID ELECTRIC
VEHICLE (PHEV)
Follow these guidelines if you have a need
for recreational towing. An example of
recreational towing is towing your vehicle
behind a motorhome. These guidelines
ensure that you do not damage the
transmission.
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering your vehicle. See
Climate Control (page 137).
You can tow your vehicle with all four
wheels on the ground under the following
conditions:
• You switch Neutral Tow on.
• Your vehicle is facing forward for towing in a forward direction.
• You release the parking brake.
• You do not exceed 70 mph (113 km/h).
Switching Neutral Tow On
1. Switch your vehicle on in accessory mode.
2. Press the menu button on the steering wheel to enter the information display
main menu.
3. Select Settings .
4. Select Neutral Tow.
5. Follow the instructions on the information display.
6. Fully press the brake pedal.
7. Shift into neutral (N).
8. Switch the ignition off.
Note: Switching neutral tow on requires
battery power.
316
Towing Your Vehicle

Note:If the parking brake is applied, a
message appears in the information display.
Note: If your vehicle has an ignition key, you
cannot remove the key from the ignition
when the transmission is in neutral (N) and
your vehicle is off.
Note: Start the engine and allow it to run
for a few minutes at the beginning of each
day, and every six hours or fewer. With the
engine running and your foot on the brake,
shift into drive (D) and then into reverse (R)
before shifting back into neutral (N). Before
continuing to tow, switch neutral tow on.
EMERGENCY TOWING -
HYBRID ELECTRIC VEHICLE
(HEV)/PLUG-IN HYBRID
ELECTRIC VEHICLE (PHEV)
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:
• Your vehicle is facing forward for towing in a forward direction.
• You switch Neutral Tow on.
• You release the parking brake.
• Maximum speed is 35 mph (55 km/h).
• Maximum distance is 50 mi (80 km).
Switching Neutral Tow On
1. Switch your vehicle on in accessory mode.
2. Press the menu button on the steering wheel to enter the instrument cluster
display main menu.
3. Select Settings .
4. Select Neutral Tow.
5. Follow the instructions on the information display. 6. Fully press the brake pedal.
7. Shift into neutral (N).
8. Switch the ignition off.
Note:
Failure to follow these instructions
could result in damage to the transmission.
Note: Switching neutral tow on requires
battery power.
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering your vehicle. See
Climate Control (page 137).
Switching Neutral Tow Off
1. Switch your vehicle on in accessory
mode.
2. Fully press the brake pedal.
3. Shift into park (P).
EMERGENCY TOWING - 8-
SPEED AUTOMATIC
TRANSMISSION – 8F24
If you need to tow your vehicle, contact a
professional towing service or, if you are a
member of a roadside assistance program,
your roadside assistance service provider.
317
Towing Your Vehicle

EMERGENCY TOWING - 8-
SPEED AUTOMATIC
TRANSMISSION – 8F35
If your vehicle becomes inoperable without
access to wheel dollies or a vehicle
transport trailer, it can be flat-towed with
all wheels on the ground, regardless of the
powertrain and transmission configuration,
under the following conditions:• Your vehicle is facing forward for
towing in a forward direction.
• Use the manual park release procedure. See Using Manual Park
Release (page 213). Failure to do so
may result in damage to the
transmission.
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is 50 mi (80 km).
TOWING YOUR VEHICLE – TROUBLESHOOTING
TOWING YOUR VEHICLE – INFORMATION MESSAGES - HYBRID
ELECTRIC VEHICLE (HEV)/PLUG-IN HYBRID ELECTRIC VEHICLE (PHEV)
Description
Message
Reminder to switch off the ignition when in neutral tow.
Neutral Tow Engaged
Turn Ignition Off for Towing
Displays when neutral tow is active and you want to exit neutral tow.
Neutral tow engaged
Depress Brake and Select Park to Exit Neutral Tow
Reminder to remove park brake when in neutral tow.
Neutral Tow Remove
Park Brake for Towing
Displays when the neutral tow is off.
Neutral Tow Disengaged
Displays when neutral tow is on.
Neutral Tow Enabled
Leave Transmission in Neutral
318
Towing Your Vehicle

Note:Jack at the specified locations to
avoid damage to the vehicle.
11. The vehicle jacking points shown here are also depicted on the warning
label on the jack. Small arrow-shaped
marks on the vehicle sills show the
location of the jacking points.
E145908
12. Turn the wrench clockwise to raisethe vehicle until the flat tire is
completely off the ground.
E338668E338668
13. Remove the lug nuts with the lugwrench.
Note: For vehicles with full wheel covers
with exposed wheel nuts, remove the wheel
nuts prior to removing the wheel cover or
damage to the wheel cover may occur.
14. Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts
until the wheel is snug against the
hub. Do not fully tighten the lug nuts
until the wheel has been lowered. 15. Lower the wheel by turning the jack
handle counterclockwise.
16. Remove the jack and fully tighten the lug nuts in the order shown.
1
2
3
4
5
E306781
Stowing the flat tire
1. To store the jack kit on Non Plug-in or Full Hybrid Electric Vehicles, fold the
jack and wrench handle and engage it
to the bracket of the jack base using
the lug wrench pin.
Note: To store the jack and wrench on
Plug-in and Full Hybrid Electric Vehicles,
fold the jack and wrench into the closed
position, and place the wrench into the
storage compartment. Position the jack
assembly into the closed position and make
sure the jack is fastened securely before you
drive.
2. When attaching the folded wrench on the jack, swing the wrench upward and
adjust the jack height until the wrench
hook engages the hole on the jack.
Tighten the hex nut clockwise until
secure.
384
Changing a Road Wheel (If Equipped)

WHAT IS FORD PROTECT
Protect yourself from the rising cost of
vehicle repairs with a Ford Protect
extended service plan.
Ford Protect Extended Service
Plans - United States Only
Ford Protect extended service plans mean
peace of mind. Extended service plans are
backed by Ford Motor Company, and
provide more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, insist on the Ford
Protect extended service plan.
Ford Protect Can Quickly Pay for Itself
One trip to the service center could easily
exceed the price of your Ford Protect
extended service plan. With the Ford
Protect extended service plan, you
minimize your risk for unexpected repair
bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered c omponents, this plan
is so complete it is probably easier to
list what is not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the United States, Canada and Mexico. That means you get:
• Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained technicians, using genuine parts.
Rental Car Reimbursement
First Day Rental Benefit
If you bring your car into your dealer for
service, we will give you a rental vehicle to
use for the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, warranty repairs, and field
service actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. This should
give you and your potential buyer peace of
mind.
480
Ford Protect