Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
477
SYNC™ 3 (If Equipped)
Identifying the Fuses in the Body ControlModule Fuse Box...........................................325
Locating the Body Control Module Fuse Box......................................................................325
Body Styling Kit Precautions...................354
Body Styling Kits..........................................354
Bonnet Lock
See: Opening and Closing the Hood..........328Booster Seats..................................................36
Brake Fluid Specification...........................218
Brake Over Accelerator...............................217
Brake Precautions.........................................217
Brakes................................................................217
Anti-Lock Braking System...............................217
Brakes – Troubleshooting...............................219
Brakes – Troubleshooting.........................219Brakes – Frequently AskedQuestions.........................................................219
Brakes – Warning Lamps.................................219
Breaking-In....................................................304
C
Calculating Payload...................................290
Calculating the Load Limit......................290
Canceling the Set Speed..........................243
Capacities and Specifications................387
Catalytic Converter......................................198
Catalytic Converter – Troubleshooting.............................................198
Catalytic Converter Precautions............198
Catalytic Converter –Troubleshooting........................................198
Catalytic Converter – Warning
Lamps................................................................198
Changing a Flat Tire....................................382
Changing a Road Wheel...........................382
Changing the 12V Battery.........................343
Changing the Engine Air Filter - 1.5LEcoBoost™/2.0L EcoBoost™.............338
Changing the Engine Air Filter - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...........339
Changing the Fuel Filter - Gasoline, Hybrid Electric Vehicle (HEV)..............340
Changing the Remote Control Battery - Vehicles With: Flip Key...............................61 Changing the Remote Control Battery -
Vehicles With: Push Button Start.........60
Changing the Vehicle Wi-Fi Hotspot Name or Password..................................409
Charge Port Indicators..............................204
Charging a Device.........................................167
Charging a Wireless Device......................169
Charging Equipment..................................200
Charging Your Vehicle...............................200
AC Charging.........................................................205
Charging Your Vehicle –
Troubleshooting............................................207
Charging Your VehiclePrecautions................................................200
Charging Your Vehicle – Troubleshooting........................................207
Charging Your Vehicle – Frequently Asked
Questions........................................................ 208
Charging Your Vehicle – Information Messages.........................................................207
Checking MyKey System Status..............66
Checking the Brake Fluid...........................218
Checking the Coolant................................334
Checking the Seatbelts...............................44
Checking the Tire Pressures....................368
Checking the Wiper Blades........................94
Children and Airbags....................................50
Child Restraint Anchor Points...................29
Locating the Child Restraint Lower AnchorPoints...................................................................29
Locating the Child Restraint Top Tether Anchor Points...................................................30
What Are the Child Restraint Anchor Points...................................................................29
Child Restraints..............................................30Child Restraint Position Information............30
Child Restraints Recommendation................31
Child Safety......................................................28Child Restraint Anchor Points.........................29
Child Restraints....................................................30
Installing Child Restraints..................................31
Child Safety Locks.........................................38
Child Safety Precautions.............................28
Cleaning Products.......................................349
Cleaning the Exterior..................................349
Cleaning Camera Lenses andSensors..............................................................351
566
Index
Cleaning Chrome, Aluminium or StainlessSteel..................................................................350
Cleaning Headlamps and Rear Lamps...............................................................349
Cleaning Stripes or Graphics..........................351
Cleaning the Engine Compartment...........350
Cleaning the Exterior Precautions...............349
Cleaning the Underbody..................................351
Cleaning Wheels................................................350
Cleaning Windows and Wiper Blades...............................................................350
Cleaning the Interior....................................351Cleaning Carpets and Floor Mats................352
Cleaning Displays and Screens....................352
Cleaning Fabric Seats andHeadliners........................................................352
Cleaning Leather and Vinyl............................352
Cleaning Moonroof Tracks.............................353
Cleaning Plastic...................................................351
Cleaning Seatbelts............................................353
Cleaning Storage Compartments...............353
Cleaning the Instrument Panel.....................351
Clearing All MyKeys.......................................66
Clearing the Garage Door Opener.........164
Climate Control..............................................137
Closing the Liftgate.......................................78
Closing the Hands-Free Liftgate....................83
Closing the Liftgate From Inside Your Vehicle.................................................................82
Closing the Liftgate From Outside Your Vehicle.................................................................78
Closing the Liftgate Using the Remote Control.................................................................83
Cold Weather Precautions......................304
Configuring the Trip Computer - VehiclesWith: 4.2 Inch Instrument Cluster
Display Screen............................................129
Connected Vehicle.....................................405
Connecting the Vehicle to a Mobile
Network...........................................................405
Connected Vehicle Data..............................24
Connected Vehicle Limitations..............405
Connected Vehicle Requirements........405
Connected Vehicle – Troubleshooting -Vehicles With: Modem...........................406
Connected Vehicle – Troubleshooting - Vehicles With: SYNC 3............................407
Connecting a Trailer...................................296 Connecting a Trailer Precautions..........296
Connecting the Vehicle to a Mobile
Network.......................................................405
Connecting FordPass to the Modem.........405
Enabling and Disabling the Modem..........405
What Is the Modem.........................................405
Connecting the Vehicle to a Wi-FiNetwork.......................................................405
Contacting Us...................................................15
Cooling System Capacity and Specification - 1.5L EcoBoost™.........396
Cooling System Capacity and Specification - 2.0L EcoBoost™.........397
Cooling System Capacity and Specification - 2.5L, Hybrid Electric
Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)..........................................397
Crash and Breakdown Information.................................................308
Automatic Crash Shutoff.................................314
Jump Starting the Vehicle...............................310
Post-Crash Alert System.................................313
Crash Sensors and Airbag Indicator.......54
Creating a MyKey - Vehicles With: FlipKey....................................................................65
Creating a MyKey - Vehicles With: Push Button Start..................................................65
Creating a Vehicle Wi-Fi Hotspot.........409
Cross Traffic Alert..........................................271
Cross Traffic Alert –
Troubleshooting.............................................273
Cross Traffic Alert Indicators....................272
Cross Traffic Alert Limitations..................271
Cross Traffic Alert Precautions................271
Cross Traffic Alert –Troubleshooting.........................................273
Cross Traffic Alert – Information
Messages..........................................................273
Cruise Control................................................242
Cruise Control Indicators..........................243
Cup Holders....................................................170
Cup Holder Precautions...................................170Customer Information..............................490Radio Frequency CertificationLabels...............................................................493
567
Index
Electric Vehicle Information.....................457
Electromagnetic Compatibility..............559
Emergency Call Limitations........................57
Emergency Call Requirements..................57
Emergency Call System Data....................25
Emergency Towing - 8-Speed AutomaticTransmission – 8F24................................317
Emergency Towing - 8-Speed Automatic Transmission – 8F35...............................318
Emergency Towing - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)...........................................317
Emission Law.................................................557
Enabling Remote Start...............................134
End User License Agreement..................532
Engine Block Heater.....................................174
Engine Block Heater Precautions..................174
How Does the Engine Block Heater
Work....................................................................174
Using the Engine Block Heater.......................174
Engine Coolant Temperature Gauge..............................................................119
Engine Oil Capacity and Specification - 1.5L EcoBoost™........................................392
Engine Oil Capacity and Specification - 2.0L EcoBoost™.......................................393
Engine Oil Capacity and Specification - 2.5L, Hybrid Electric Vehicle (HEV)/
Plug-In Hybrid Electric Vehicle
(PHEV).........................................................395
Engine Oil........................................................333
Adding Engine Oil...............................................333
Checking the Engine Oil Level.......................333
Engine Oil Capacity and
Specification...................................................334
Engine Oil Dipstick Overview.........................333
Resetting the Engine Oil Change Reminder.........................................................334
Engine Specifications - 1.5LEcoBoost™.................................................387
Engine Specifications - 2.0L EcoBoost™................................................388
Engine Specifications - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV).........................389
Entering a Parallel Parking Space.........238
Entering a Perpendicular Parking Space............................................................239 Entertainment..............................................440
Evasive Steering Assist..............................279
Evasive Steering Assist Limitations............279
Switching Evasive Steering Assist On and
Off.......................................................................2\
79
What Is Evasive Steering Assist....................279
EV Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle
(PHEV)...........................................................127
Event Data.........................................................23
Exiting a Parking Space.............................239
Extending the Remote Start Duration.........................................................134
Exterior Bulbs................................................345
Changing a Front Fog Lamp Bulb................347
Changing a Front Turn Signal Lamp
Bulb...................................................................346
Changing a Headlamp Bulb..........................345
Changing a Reversing Lamp Bulb...............348
Exterior Bulb Specification Chart................345
Exterior Lamps................................................99Exterior Lamp Audible Warning...................100
Exterior Lamp Indicators.................................100
Switching the Daytime Running Lamps On and Off................................................................9\
9
Switching the Front Fog Lamps On and Off........................................................................\
.99
Switching the Turn Signal Lamps On and Off........................................................................\
.99
Exterior Lighting Control..............................97
Exterior Lighting..............................................97
Autolamps..............................................................98
Automatic High Beam Control.....................100
Automatic High Beam Control –Troubleshooting.............................................102
Exterior Lamps......................................................99
Headlamps.............................................................97
Headlamps – Troubleshooting......................98
Exterior Mirrors..............................................108
F
Fastening the Seatbelts..............................40
Federal Highway Administration Regulation....................................................531
Flat Tire
See: Changing a Flat Tire................................382Floor Mats......................................................306
569
Index
J
Jump Starting the Vehicle.........................310Jump Starting Precautions.............................310
Jump Starting the Vehicle................................311
Preparing the Vehicle.........................................311
K
Keyless Entry....................................................73Keyless Entry Settings........................................74
Keyless Entry – Troubleshooting....................75
Locking and Unlocking the Doors UsingKeyless Entry.....................................................75
Master Access Code............................................73
Keyless Entry Limitations............................73
Keyless Entry Settings..................................74
Clearing All Personal Access Codes..............74
Creating Personal Access Codes....................74
Reprogramming the Unlocking Function..............................................................74
Switching Keyless Entry On and Off..............74
Keyless Entry – Troubleshooting..............75Keyless Entry – Frequently Asked Questions...........................................................75
Keys and Remote Controls.........................58Keys and Remote Controls –Troubleshooting...............................................63
Keys and Remote Controls –Troubleshooting..........................................63
Keys and Remote Controls – Information
Messages............................................................63
L
Lane Centering.............................................250How Does Lane Centering Work..................250
Lane Centering Alerts.......................................252
Lane Centering AutomaticCancellation.................................................... 252
Lane Centering Indicators...............................252
Lane Centering Limitations.............................251
Lane Centering Precautions..........................250
Lane Centering Requirements.......................251
Switching Lane Centering On and Off........251
Lane Keeping System Indicators...........264
Lane Keeping System.................................261
Aid Mode...............................................................2\
63 Alert and Aid Mode...........................................263
Alert Mode............................................................262
Lane Keeping System –
Troubleshooting ............................................265
Lane Keeping System Limitations.........261
Lane Keeping System Precautions........261
Lane Keeping System –
Troubleshooting ........................................265
Lane Keeping System – Frequently Asked
Questions ........................................................266
Lane Keeping System – Information Messages.........................................................265
Launching or Retrieving a Boat orPersonal Watercraft................................300
Liftgate...............................................................78
Closing the Liftgate..............................................78
Liftgate – Troubleshooting...............................85
Opening the Liftgate...........................................78
Liftgate Obstacle Detection......................84
Liftgate Precautions.....................................80
Liftgate – Troubleshooting.........................85
Liftgate – Frequently Asked
Questions...........................................................86
Liftgate – Information Messages...................85
Liftgate – Warning Lamps................................85
Load Carrying................................................287Roof Rack.............................................................292Load Carrying Precautions.......................287
Loading Your Trailer....................................299
Locating the Blind Spot Information System Sensors........................................269
Locating the Brake Fluid Reservoir.........218
Locating the Charge Port.........................203
Locating the Cross Traffic Alert Sensors..........................................................272
Locating the Fuel Filler Funnel................189
Locating the Keyless Entry Keypad..........73
Locating the Memory Function Buttons.........................................................160
Locating the Power Outlets.....................168
Locating the Pre-Collision Assist Sensors.........................................................276
Locating the Rear View Camera............235
Locating the Safety Compliance Certification Labels.................................288
Locating the Tire label................................357
Locating the Tire Sealant and Inflator Kit....................................................................372
573
Index
Recreationally Towing Your Vehicle -Gasoline, AWD............................................316
Recreationally Towing Your Vehicle - Gasoline, FWD............................................316
Recreationally Towing Your Vehicle - Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)............316
Refueling ...........................................................191
Manually Opening the Fuel Filler
Door....................................................................194
Refueling System Overview............................191
Refueling Your Vehicle.......................................191
Releasing the Electric Parking Brake if the Vehicle Battery Has Run Out of
Charge............................................................221
Remote Control Limitations......................58
Remotely Starting and Stopping the Vehicle...........................................................134
Remote Start Limitations..........................134
Remote Start Precautions........................134
Remote Start Remote Control Indicators......................................................135
Remote Start..................................................134
Remote Start Settings......................................135Remote Start Settings................................135Setting the Remote Start Duration..............136
Switching Climate Control Auto Mode On
and Off...............................................................13\
5
Switching Climate Control Last Settings On and Off........................................................135
Switching the Heated Seat Settings On and Off........................................................................\
135
Switching the Heated Steering Wheel Settings On and Off......................................135
Removing the Key Blade.............................59
Removing Your Vehicle FromStorage.........................................................356
Repairing Minor Paint Damage...............353
Replacement Parts Recommendation....................................530
Replacing a Lost Key or Remote Control.............................................................62
Replacing the Cabin Air Filter...................147
Replacing the Front Wiper Blades..........94
Replacing the Rear Wiper Blades............94
Reporting Safety Defects in Canada.........................................................492 Reporting Safety Defects in the United
States............................................................492
Reprogramming the Garage Door Opener...........................................................165
Resetting the Individual Trip Values - Vehicles With: 4.2 Inch Instrument
Cluster Display Screen.............................129
Resetting the Trip Computer....................129
Restarting the Engine.................................184
Resuming the Set Speed..........................243
Reverse Wipe...................................................93
Reverse Wipe Settings.......................................93
What Is Reverse Wipe........................................93
Roadside Assistance.................................308
Rollover Warning.........................................490
Roof Rack.......................................................292
Adjusting a Roof Rack Crossbar...................292
Removing and Installing Roof Rack
Crossbars.........................................................292
Roof Rack Load Capacities............................292
Roof Rack Precautions....................................292
Running-InSee: Breaking-In................................................304Running Out of Fuel....................................189Adding Fuel From a Portable Fuel Cont ainer..........................................................190
Filling a Portable Fuel Container..................189
S
Satellite Radio...............................................414Locating the Satellite Radio Identification Number.............................................................414
Satellite Radio Limitations.............................414
What Is Satellite Radio.....................................414
Saving a Preset Position............................160
Scheduled Maintenance..........................482
Seatbelt Extensions......................................45
Seatbelt Precautions....................................39
Seatbelt Reminder.........................................42
How Does the Seatbelt Reminder Work.....................................................................42
Seatbelt Reminder Audible Warnings..........43
Seatbelt Reminder Indicators..........................43
Switching the Seatbelt Reminder On and Off........................................................................\
.44
Seatbel ts...........................................................39Automatic Locking Mode...................................41
577
Index
The Better Business Bureau Auto LineProgram.......................................................490
The Mediation and Arbitration Program........................................................491
Tire Care.........................................................368
Tire Pressure Monitoring System Limitations...................................................379
Tire Pressure Monitoring System Overview......................................................378
Tire Pressure Monitoring System Precautions.................................................379
Tire Pressure Monitoring System...........378
Tire Pressure Monitoring System –
Troubleshooting...........................................380
Tire Pressure Monitoring System –Troubleshooting.......................................380
Tire Pressure Monitoring System –
Information Messages.................................381
Tire Pressure Monitoring System – Warning Lamps...............................................................380
Tire Replacement Requirements..........364
Tire Rotation..................................................370
Tire Sealant and Inflator KitComponents...............................................372
Tire Sealant and Inflator Kit Precautions..................................................372
Tire Sealant and Inflator Kit.....................372
Towing a Trailer Limitations....................299
Towing a Trailer Precautions...................298
Towing a Trailer............................................298
Towing Weights and Dimensions.................301Towing Weights and Dimensions...........301Calculating the Maximum Loaded Trailer
Weight for Your Vehicle..............................302
Recommended Towing Weights..................301
What Is the Maximum Loaded Trailer Weight...............................................................302
Towing Your Vehicle Precautions...........316
Towing Your Vehicle....................................316
Towing Your Vehicle –Troubleshooting.............................................318
Towing Your Vehicle –Trouble shooting......................................... 318
Towing Your Vehicle – Information
Messages..........................................................318
Traction Control Indicator.........................225
Traction Control............................................225
Traction Control – Troubleshooting............225
Traction Control –Troubleshooting........................................225
Traction Control – Information
Messages.........................................................226
Traction Control – Warning Lamps.............225
Trailer Brake Precautions.........................298
Trailer Sway Control Precautions..........303
Trailer Sway Control...................................303
Trailer Towing Hints....................................299
Transporting the Vehicle............................314
Trip Computer................................................129
Trip Data...........................................................129
U
Under Hood Fuse Box.................................319Accessing the Under Hood Fuse Box..........319
Identifying the Fuses in the Under Hood Fuse Box...........................................................320
Locating the Under Hood Fuse Box.............319
Under Hood Overview - 1.5L EcoBoost™.................................................330
Under Hood Overview - 2.0L EcoBoost™..................................................331
Under Hood Overview - Hybrid Electric Vehicle (HEV).............................................332
USB Ports........................................................166
Using Auto Hold...........................................224
Using MyKey With Remote Start Systems..........................................................66
Using Snow Chains.....................................366
Using SYNC™ With Your Media Player..............................................................421
Using SYNC™ With Your Phone.............418
Using the Instrument Cluster Display Controls.........................................................123
Using the Remote Control..........................58
Using the Tire Sealant and Inflator Kit....................................................................373
Using This Publication..................................18
Using Voice Recognition............................416
V
Vehicle Care...................................................349Cleaning the Exterior........................................349
Cleaning the Interior..........................................351
580
Index
Vehicle Charging Status - Plug-In HybridElectric Vehicle (PHEV)..........................128
Vehicle Identification Number...............404
Locating the Vehicle Identification
Number............................................................ 404
Vehicle Identification Number Overview.........................................................404
Vehicle Identification.................................404Vehicle Identification Number.....................404Vehicle Range Display - Plug-In HybridElectric Vehicle (PHEV)...........................119
Vehicle Wi-Fi Hotspot...............................409
Ventilation
See: Climate Control..........................................137Venting the Moonroof................................109
Viewing the Tire Pressures......................380
W
Washer Fluid Specification......................402
Washer s.............................................................95
Adding Washer Fluid...........................................96
Switching the Courtesy Wipe On and
Off........................................................................\
.95
Using the Rear Window Washer....................95
Using the Windshield Washer.........................95
Washer Fluid Specification..............................96
Washer Precautions............................................95
WashersSee: Wipers and Washers.................................92Waxing Your Vehicle...................................353
What Are the Instrument Cluster Indicators.......................................................121
What Are the Instrument Cluster Warning Lamps...........................................119
What Is 911 Assist...........................................57
What is AC Charging..................................200
What Is Active Park Assist........................238
What is a Hybrid Electric Vehicle............179
What Is Auto-Start-Stop...........................184
What Is Blind Spot Information System.........................................................268
What Is Brake Coach - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV)..........................................128
What Is Cross Traffic Alert.........................271
What Is Cruise Control...............................242
What Is Drive Mode Control.....................257 What Is Driver Alert.....................................282
What Is Electric Efficiency - Plug-In
Hybrid Electric Vehicle (PHEV)............128
What Is Ford Protect.................................480
What Is Hill Start Assist.............................223
What Is MyKey................................................64
What Is Pre-Collision Assist.....................274
What Is Remote Start.................................134
What Is Speed Sign Recognition...........284
What Is the Cabin Air Filter........................147
What Is the Catalytic Converter.............198
What Is the Electric Parking Brake........220
What Is the Garage Door Opener...........162
What Is the Gross Axle Weight Rating............................................................288
What Is the Gross Combined Weight Rating............................................................288
What Is the Gross Vehicle Weight Rating............................................................288
What Is the Head Up Display....................131
What Is the High Voltage Battery...........199
What Is the Information Bar......................119
What Is the Lane Keeping System.........261
What Is the Pedestrian Alert System............................................................56
What Is the Personal Safety System............................................................46
What Is the Power Outlet.........................168
What is the Rear Occupant Alert System...........................................................158
What Is the Rear View Camera..............235
What Is the Tire Pressure Monitoring System..........................................................378
What Is the Tire Sealant and Inflator Kit....................................................................372
What Is the Trip Summary - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid
Electric Vehicle (PHEV)..........................128
What Is the Wireless Accessory Charger..........................................................169
Wheel and Tire Information.....................357
Wheel Nuts....................................................386
581
Index