ARBITRATION CLAUSE
DISPUTES RESOLUTION
ALL CLAIMS ARIING FROM THIS LIMITED
WARRANTY OR THE MARKETING,
SALES OR PERFORMANCE OF THE
PURCHASED PRODUCT AGAINST
LINGLONG TIRE AND ITS AGENTS,
EMPLOYEES, AFFILIATES,
SUBSIDIARIES, PARENT OR SISTER
COMPANIES, DEALERS, RELATED
CORPROATE ENTITIES,
PREDECESSORS, SUCCESSORS OR
ASSIGNS (COLLECTIVELY, “LINGLONG”)
SHALL BE SUBJECT TO BINDING
ARBITRATION. You and Linglong
acknowledge your and its right to litigate
claims, disputes and controversies arising
out of or in connection with this limited
warranty or the marketing, sale or
performance of the purchased tires in
court, but prefer to resolve any such
claims, disputes and controversies
through binding arbitration and hereby
waive the right to litigate and trial by a
jury such claims, disputes and
controversies in court upon election of
arbitration by either party. You and
Linglong agree that all claims, disputes
and controversies between you and
Linglong arising out of or in connection
with this limited warranty, or any other
warranties, express or implied, including
a failure of warranty, or any claims arising
out of or in connection with the
marketing, sale or performance of the
purchased tires, including but not limited
to claims for consumer fraud or brought
under any consumer protection statute,
but excluding claims for personal injury
or property damage, shall be finally
resolvedsolely by binding arbitration, upon election
by either party, according to the formal
dispute resolution procedures of the
National Arbitration Forum, under the
Code of Procedure then in effect. This
arbitration will be conducted as a
document hearing. If you request any
procedures beyond a document hearing,
you will be responsible for all fees,
including filing and administrative fees,
above and beyond the fees required for
document hearings. The National
Arbitration Forum shall decide the issues
submitted in accordance herewith,
provided that all substantive questions of
law will be determined under the laws of
the state in which you purchased the tire
at issue. The arbitration between you and
Linglong Tire shall not include any other
customers, be combined or consolidated
in any fashion with arbitrations involving
other customers or proceed in any form of
class action in which the claims of
numerous customers are considered
together. Any award of the arbitrator(s)
may be entered as a judgment in any
court of competent jurisdiction. The
arbitrators will have no authority to award
punitive or other damages not measured
by the prevailing party’s actual damages,
except as may be required by statute.
Information may be obtained, and claims
may be filed at any office of the National
Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
Linglong
53
FALKEN LIMITED WARRANTY
This limited warranty applies to Falken
brand Original Equipment Passenger Car,
Temporary Spare, and Light Truck steel
belted radial tires bearing the complete
description and serial number required by
the Department of Transportation (DOT).
This warranty is effective only to tires for
which claims are made within 6 (six)
years of the date of production, based on
the tire DOT serial number.
WHAT IS COVERED AND FOR
HOW LONG
Falken tires that are originally equipped
on this vehicle are warranted against any
defects in the materials and
workmanship for the usable life of the
original tread. The limited warranty
terminates at the flush appearance of
the tread wear indicators at 1.6mm
(2/32 of an inch) remaining tread depth.
Free Replacement
If a tire becomes unserviceable due to
such defect within the first 1.6mm
(2/32 of an inch) of tread wear, the tire
will be replaced free of charge with the
same or comparable Falken tire
(mounting and balancing labor covered).
Prorated Replacement
After the first 1.6mm (2/32 of an inch) of
wear, a prorated adjustment credit will
be given based on the percentage of
remaining usable tread depth, down to
the remaining 1.6mm (2/32 of an inch)
tread wear bar indicator (mounting and
balancing labor covered). No credit is
given if the tire is worn beyond the flush
appearance of the tread wear bar
indicator (less than 1.6mm (2/32 of an
inch) tread depth remaining).Out-of-Round / Out-of-Balance
Replacement
Tires that are deemed to be out-of-round
or out-of-balance will be accepted for
adjustment during the first 0.8mm
(1/32 of an inch) of the original tread
depth and will be replaced free of charge
with the same or similar Falken tires
(mounting and balancing labor covered).
A set of four (4) tires from the same
vehicle will not be accepted for
out-of-round or out-of-balance claims.
WHAT IS NOT COVERED BY
THE WARRANTY
• Tires that become unserviceable due
to road hazard damages (cuts, snags,
punctures, bruises, impact breaks, etc.)
improper repair technique or materials,
improper inflation, overload, irregular
wear, wheel imbalance, defective
mechanical vehicle components
(brakes, suspension, wheels, etc.)
improper suspension alignment,
accident, fire, chemical damage,
damage from chain use, racing,
off-road use, run flat, improper
installation, vandalism, or abuse.
• Tires branded “NA” or a tire in which the DOT numbering has been removed.
• Tires that were transferred to another vehicle from the vehicle in which the
tires were originally installed.
• Tires having a failure or failures caused by a previous damages or repairs.
• The cost of tire repair or retreading is not covered by this warranty and will
be the sole responsibility of the tire
owner.
Falken
55
Possible Non Covered
Reasons/Conditions Due To:
Chipping/
Chunking/Tearing Puncture
Corrosion/Wreck Racing or any Competition
Fire Repair Failure
Impact Break or Concussions Road Hazards
Improper Inflation Pressure Sidewall Cut or
Damage
Improper
Mounting/ Dismount Theft or
Vandalism
Mechanical
Defects of the Vehicle Tread Cuts
Misalignment Wheel Imbalance
Misapplication Willful Abuse Overloading
OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s)
should check the tires’ air pressure with a
gauge and inflate to the recommended
cold air pressure level listed on the
driver’s door placard. Do not rely on car
servicers to perform the checks. The tires
should be rotated at least every
8,000km (5,000 miles) or earlier if
uneven wear is occurring, and proof of
maintenance records should be kept.
The owner(s) should have the tires
rebalanced if vibration is experienced,
and the vehicle’s alignment should be
checked if uneven or rapid wear is
occurring, or when suggested by the
vehicle’s manufacturer.
All warranty claims must be presented to
an authorized Falken dealer or participating
car dealership. The owner(s) must present
any supporting maintenance records and
documentation necessary to help
determine if the tire(s) in question are
deemed covered by the limited warranty or
not.
LEGAL RIGHTS
All implied warranties, including
warranties of merchantability and fitness
for a particular purpose shall be limited in
duration to the above period. To the
extent permitted by law, Falken Tires shall
not be responsible for incidental or
consequential damages, such as loss of
use of the tire or the vehicle on which it is
used, inconvenience, or commercial loss,
some states do not allow limitations on
how long an implied warranty lasts, or the
exclusion or limitation of incidental or
consequential damages, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights and you may also have other rights,
which vary from state to state. This is the
only express warranty applicable to
Falken brand tires and supersedes the
terms of any previous warranty. Falken
neither assumes nor authorizes anyone to
make or assume for it any other warranty.
Falken
56
For Example Only
Gauge reading of
hot tire33 psi (230 kPa)
If recommended,
cold inflation
pressure is 32 psi (220 kPa)
The hot tire pressure is only 1 psi
(10 kPa) greater than the
recommended cold inflation pressure.
Therefore, add 3 psi (20 kPa) more to
increase the hot pressure to 4 psi
(30 kPa) over the recommended cold
inflation pressure.
New hot pressure 36 psi (250 kPa)
TIRE SPINNING
Do not spin wheels in excess of 35 mph
(55 km/h) as indicated on the
speedometer. Excessive speed in a
free-running, unloaded tire can cause it
to “explode” from centrifugal force. The
energy released by such an explosion is
sufficient to cause serious physical injury
or death. Never allow anyone to stand
near or behind the spinning tire.
When in mud, sand, snow, ice or other
slippery conditions, do not engage in
excessive wheel spin. Accelerating the
motor excessively, particularly with
automatic transmission vehicles, may
cause a drive tire that has lost traction to
spin beyond its speed capability. This is
also true when balancing a drive
tire/wheel assembly on the vehicle using
the vehicle engine to spin the tire/wheel
assembly.
HIGH SPEED DRIVING CAN BE
DANGEROUS
Correct inflation pressure is especially
important. However, at high speeds, even
with the correct inflation pressure, a road
hazard for example is more difficult to
avoid and if contact is made, has a greater
chance of causing tire damage than at a
lower speed. Moreover, driving at high
speed reduces the reaction time available
to avoid accidents and bring your vehicle
to a safe stop.
If you see any damage to a tire or wheel,
replace it with the spare at once and visit
a participating Tire Retailer.
Exceeding the maximum speeds shown
on the following page for each type of tire
will cause the tire to build up excessive
heat which can cause tire damage that
could result in sudden tire destruction and
rapid air loss. Failure to control a vehicle
when one or more tires experience a
sudden air loss can lead to an accident.
In any case, you should not exceed
reasonable speeds as indicated by the
legal limits and driving conditions.
SPEED RATINGS
Speed symbols are shown on the sidewall
of some tires. The following table shows
the maximum speed corresponding to the
symbol.
Safety Information
59
REMEMBER...High speed driving can
be dangerous and may damage your
tires. AND... When driving at highway
speeds, correct inflation pressure is
especially important.
WINTER/SNOW TIRES - Winter/snow
tires that do not have a speed symbol
on the sidewall or tires with Q symbols
have a speed rating of 100 mph
(160 km/h). Winter tires with a speed
symbol have a maximum speed rating
in accordance with the symbol.
INSPECT YOUR TIRES, DO
NOT DRIVE ON A DAMAGED
TIRE OR WHEEL
HAZARDS
Objects in the road, such as potholes,
glass, metal, rocks, wood, debris and the
like, can damage a tire and should be
safely avoided. Unavoidable contact with
such objects should prompt a thorough
tire inspection. Anytime you see any
damage to your tires or wheels, replace
with the spare at once and immediately
visit a tire retailer.
INSPECTION
When inspecting your tires, including the
spare, check the air pressures. If the
pressure check indicates that one of your
tires has lost pressure of 2 psi (14 kPa) or
more, look for signs of penetration, valve
leakage or wheel damage that may
account for the air loss. A tire damaged by
a road hazard may appear undamaged to
you on the outside of the tire. If you
suspect your tire may be damaged from
striking a road hazard (even when no
damage is apparent) have the tire
inspected by a tire retailer at once.
Always look for bulges, cracks, cuts,
penetrations and abnormal tire wear,
particularly on the edges of the tire
tread, which may be caused by
misalignment or underinflation. If any
such damage is found, the tire must be
inspected by a tire retailer at once. Use
of a damaged tire could result in tire
destruction.
All tires will wear out faster when
subjected to high speeds as well as hard
cornering, rapid starts, sudden stops,
frequent driving on roads which are in
poor condition, and off road use. Roads
with holes and rocks or other objects can
damage tires and cause misalignment of
your vehicle. When driving on such roads,
drive carefully and slowly, and before
driving again at normal or highway
speeds, examine your tires for any
damage, such as cuts, bulges,
penetrations, unusual wear patterns, etc.
Safety Information
61
TIRE MIXING
For best performance it is recommended
that the same size and type of tire be used
on all four wheel positions. Before mixing
tires of different types in any configuration
on any vehicle, be sure to check the vehicle
manufacturer’s Owner’s Manual for its
recommendations.
It is especially important to check the
vehicle manufacturer’s owner’s manual
when mixing, matching, or replacing tires
on 4-wheel drive vehicles, as this may
require special precautions.
NOTE:Tires which meet the U.S. Tire
Manufacturers Association (USTMA)
definition of snow tires are marked M/S,
M+S or M&S. On such tires, this
designation is molded into the sidewall.
Tires without this notation are not
recommended for winter driving.
Tires designated for use in severe winter
conditions are marked on at least one
sidewall with the letters ‘‘M” and ‘‘S” plus
a pictograph of a mountain with a
snowflake on it. It is recommended that
winter tires be applied to all four wheel
positions. Failure to do so may negatively
affect vehicle handling.
TIRE ROTATION
To obtain maximum tire wear, it may be
necessary to rotate your tires. Refer to
your vehicle owner’s manual for
instructions on tire rotation.
NOTE: Your vehicle may be equipped
with a dissimilar spare tire/wheel.
A dissimilar spare tire/wheel is defined
as a spare tire and/or wheel that is
different in brand, size or appearance
from the road tires and wheels. If you have a dissimilar spare tire/wheel it is
intended for temporary use only and
should not be used in a tire rotation.
NOTE:
After having your tires rotated,
inflation pressure must be checked and
adjusted to the vehicle requirements.
Monthly inspection for tire wear is
recommended. Your tires should be
rotated at the first sign of irregular wear,
even if it occurs before the next
recommended rotation interval for your
vehicle. This is true for all vehicles. When
rotating tires with a directional tread
pattern, observe the arrows molded on
the sidewall which show the direction the
tire should turn. Care must be taken to
maintain the proper turning direction. As a
general rule, whenever only two tires are
replaced, the new ones should be put on
the rear.
CUSTOMIZATION OF TIRES,
WHEELS, OR SUSPENSION
ON SUVS AND LIGHT TRUCKS
Due to their size, weight and higher center
of gravity, vehicles such as SUVs and light
trucks do not have the same handling
characteristics as automobiles. Because
of these differing characteristics, failure to
operate your SUV/truck in a proper and
safe manner can increase the likelihood of
vehicle rollover. Modifications to your
SUV/truck tire size, tire type, wheels or
suspension can change its handling
characteristics and further increase the
likelihood of vehicle rollover. Whether
your SUV/truck has the original
equipment configuration for tires, wheels
and suspension or whether any of these
items have been modified, always drive
safely, avoid sudden, sharp turns or lane
Safety Information
63
HOW DO YOU OBTAIN ANADJUSTMENT? ..............26
HOW REPLACEMENT CHARGES ARE CALCULATED .............9,38
HOW TO MAKE A CLAIM .........49
HOW TO MAKE A CLAIM UNDER THIS LIMITED WARRANTY ..........45
HOW WILL PRORATED CHARGES BE CALCULATED?..............24
I
IMPORTANT SAFETY INFORMATION . .27
INSPECTION .................61
INSPECT YOUR TIRES, DO NOT DRIVE
ON A DAMAGED TIRE OR WHEEL...61
L
LEGAL RIGHTS ................56
LIMITATION OF WARRANTY .......34
LIMITATIONS .................24
LIMITATIONS AND EXCLUSIONS ....50
M
MAXXIS TIRES LIMITED WARRANTY. . .33
N
NON ADJUSTABLE CONDITIONS.....31
O
ORIGINAL EQUIPMENT AND
REPLACEMENT TIRES
DEFINITIONS ...............41
ORIGINAL EQUIPMENT PASSENGER AND LIGHT TRUCK TIRES ........5
OTHER WARRANTIES ...........41
OWNER’S OBLIGATIONS . . . .7, 14, 21, 32
OWNERS OBLIGATIONS ..........52
OWNER’S OBLIGATIONS .........56
OWNER’S RESPONSIBILITIES ......45
P
PASSENGER CAR AND LIGHT TRUCK
TIRES ....................30
PIRELLI CONFIDENCE PLUS PLAN™ FOR SELECT REPLACEMENT TIRE
LINES ....................42
PRORATED ADJUSTMENT ........24
R
REMEMBER... TO AVOID DAMAGE TO
YOUR TIRES AND POSSIBLE
ACCIDENT: .................65
REPAIRS - WHEREVER POSSIBLE, SEE YOUR TIRE RETAILER AT ONCE ....64
REPLACEMENT OF TIRES .........35
REPLACEMENT PRICE ............6
REPLACEMENT TIRE LINES WHICH QUALIFY FOR THE CONFIDENCE PLUS
PLAN .....................42
REPLACEMENT WARRANTY ........6
ROAD HAZARD COVERAGE FOR RUN FLAT AND PIRELLI NOISE CANCELLING
SYSTEM (PNCS) TIRES .........44
RUN-FLAT TECHNOLOGY EXTENDED MOBILITY TECHNOLOGY (EMT™),
RUNONFLAT® (ROF) AND DUNLOP
SELF-SUPPORTING TECHNOLOGY
(DSST®) ORIGINAL EQUIPMENT
TIRES .....................27
S
SAFETY MAINTENANCE
INFORMATION ...........11, 36, 39
SAFETY WARNING ............15, 21
SAFETY WARNINGS .............26
SELF SUPPORTING RUNFLAT (SSR) TIRE OWNERS ...............16
SPEED RATINGS ...............59
STORAGE ...................64
T
TEMPORARY SPARE TIRE OWNERS ................16, 22
TEMPORARY SPARE TIRES ......23, 65
TIRE ALTERATIONS .............64
TIRE MAINTENANCE AND SAFETY INFORMATION ...............8
TIRE MIXING ..................63
TIRE REGISTRATION ............46
TIRE ROTATION ................63
TIRE SAFETY AND MAINTENANCE INFORMATION ..............50
TIRE SERVICE ASSISTANCE OR INFORMATION ...............32
TIRE SPINNING ................59
Index
68