
During an update you will not be able todrive your vehicle, start the vehicle, useremote controls to lock and unlock thevehicle. The alarm, central locks, and doortones are disabled. The electronic doorlock will not function during an update. Youcan open the doors using the mechanicallatch if child locks are not on. Pull thehandle until it stops to use the mechanicallatch Some updates may not allow you touse your vehicle during the update process.
Note:Some updates can complete in thebackground, but more complex updates cantake up to 45 minutes.
Note:Double locking is switched off andcentral locking is switched on during andafter an update.
Note:If your vehicle is plugged in, chargingwill stop during an update and resume whenthe update is complete.
Viewing Update Details
If an update is successful, the touchscreenwill provide additional details about theupdate. You can also access thisinformation under the System Update tile.
If an update is not successful, follow theprompt that appears on the touchscreen.
PERFORMING A MASTER
RESET
Press the settings option on thefeature bar.
1.Press the Reset tile.
2.Press Master Reset.
3.Follow the prompts on the screen tocomplete the reset.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle whenyou sell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
It is important that you have your vehicleserviced at the proper times. Theseintervals serve two purposes: first is tomaintain the reliability of your vehicle andthe second is to keep the cost of owningyour vehicle down.
It is your responsibility to have allscheduled maintenance performed and tomake sure that the materials used meetthe specifications identified in this owner'smanual. See Capacities andSpecifications (page 401).
Failure to perform scheduled maintenanceand regularly inspect your vehicle mayresult in vehicle damage not covered bythe vehicle Warranty.
Why Maintain Your Vehicle at YourDealership?
Our Genuine Replacement Parts
Dealerships stock our parts and ourauthorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installedat your dealership carry a nationwide24-month or unlimited mile (kilometer)parts and labor limited warranty.
If you do not use our authorized parts theymay not meet our specifications and couldaffect emissions compliance.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improvedreliability, durability and resale value. Tomaintain the proper performance of yourvehicle and its emission control systems,make sure you have scheduledmaintenance performed at the designatedintervals.
Your vehicle comes with the IntelligentOil-Life Monitor system, a messageappears in the information display at theproper oil change interval. This intervalmay be up to one year or 10,000 mi(16,000 km), hybrid vehicles could exceed10,000 mi (16,000 km).
When the oil change message appears inthe information display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 mi(800 km) of the message appearing. Makesure to reset the Intelligent Oil-Life Monitorafter each oil change. See Resetting theEngine Oil Change Reminder (page 324).
If your information display resetsprematurely or becomes inoperative, youshould perform the oil change interval atsix months or 5,000 mi (8,000 km) fromyour last oil change. Never exceed one yearor 10,000 mi (16,000 km) between oilchange intervals.
You can drive high performance vehiclesin such a way that may lead to higher oilconsumption including extended time athigh engine speeds, high loads, enginebraking, hard cornering maneuvers, trackand off-road usage. Under theseconditions, oil consumption ofapproximately 1 quart per 500 miles (1 literper 800 km) is possible. Check the engineoil level at every refueling and adjust tomaintain proper levels to avoid enginedamage.
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Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display1
Change the engine oil and filter.2
Rotate the tires, inspect tire wear and measure the tread depth.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level, if applicable with dipstick. Consult yourdealer for requirements.
Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and the parking brake.
Inspect the engine coolant system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle and U-joints. Lubricate grease fittings in applicable.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and the U-joints. Lubricate any areas with grease fittings.
Inspect the wheels and related components for abnormal noise, wear, looseness ordrag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the oil change reminder after engine oil and filter changes. See Resetting theEngine Oil Change Reminder (page 324).
Brake Fluid Maintenance1
Change the brake fluid.2Every three Years
1 Perform this maintenance item every three years. Do not exceed the designated timefor the interval.2 Brake fluid servicing requires special equipment available at your authorized dealer.
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•Example 1: The message comes on at28,751 mi (46,270 km). Perform the30,000 mi (48,000 km) automatictransmission fluid replacement.
•Example 2: The message has not comeon, but the odometer reads 30,000 mi(48,000 km), for example, the oilchange reminder was reset at25,000 mi (40,000 km). Perform theengine air filter replacement.
Towing a Trailer or Using a Car-top Carrier
Change the engine oil and filter as indicated by theinformation display and perform services listed in theNormal Scheduled Maintenance chart.
As required
Inspect and lubricate the U-joints.Inspect frequently, serviceas requiredSee the axle maintenance items under Exceptions.
Replace the spark plugs.Every 60,000 mi(96,000 km)
Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use,such as Delivery, Taxi, Patrol Car or Livery
Change the engine oil and filter as indicated by theinformation display and perform services listed in theNormal Scheduled Maintenance chart.
As required
Replace the engine air filter.Inspect frequently, serviceas required
Replace the spark plugs.Every 60,000 mi(96,000 km)
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Operating in Dusty or Sandy Conditions, such as Unpaved or Dusty Roads
Replace the engine air filter.Inspect frequently, serviceas required
Inspect the wheels and related components for abnormalnoise, wear, looseness or drag.Every 5,000 mi (8,000 km)
Rotate the tires, inspect the tires for wear and measurethe tread depth.
Change the engine oil and filter.1Every 5,000 mi (8,000 km)or six months
1Reset your oil change reminder after each engine oil and filter change. See Resettingthe Engine Oil Change Reminder (page 324).
Off-road Operation
Inspect the steering linkage, the ball joints and the U-joints.Lubricate the grease fittings, if applicable.Inspect frequently, serviceas required
Replace the engine air filter.
Change the engine oil and filter.1Every 5,000 mi (8,000 km)or six monthsInspect the wheels and related components for abnormalnoise, wear, looseness or drag.
Rotate the tires, inspect the tires for wear and measurethe tread depth.
1Reset your oil change reminder after each engine oil and filter change. See Resettingthe Engine Oil Change Reminder (page 324).
Exclusive Use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank full with regularunleaded fuel.Every oil change interval
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Off-Road Driving
If you operate your vehicle primarily in anyof the following conditions, you need toperform extra maintenance, as indicated.If you operate your vehicle occasionallyunder any of these conditions, it is notnecessary to perform the extramaintenance. For specificrecommendations, see your dealershipservice advisor or technician. Examples offrequent conditions that would qualify are:
•Example 1: Continuous deep sand ordune driving for more than 25 minutesin a 4-wheel drive state using morethan 50% throttle at elevated ambienttemperatures (above 90°F (32°C).
•Example 2: Continuous off-road highspeed (above 55 mph (88.5 km/h) orconsistently using more than 50%throttle) desert running operation formore than 60 minutes in a 4-wheeldrive state at elevated ambienttemperatures (above 90°F (32°C).
•Example 3: Continuous on-road highspeed driving (90 mph (145 km/h) ormore) for more than 30 minutes in a4-wheel drive state at elevatedambient temperatures (above 90°F(32°C).
Off-road Operation
Inspect the steering linkage, the ball joints and the U-joints.Lubricate the grease fittings, if applicable.Inspect frequently, serviceas required
Replace the engine air filter.
Change the engine oil and filter.1Every 5,000 mi (8,000 km)or six monthsInspect the wheels and related components for abnormalnoise, wear, looseness or drag.
Rotate the tires, inspect the tires for wear and measurethe tread depth.
Change the Front Axle Fluid.Every 30,000 mi(48,000 km) or two yearsChange the Transfer Case Fluid.
1Reset your oil change reminder after each engine oil and filter change. See Resettingthe Engine Oil Change Reminder (page 324).
Exceptions
There are several exceptions to the NormalSchedule.
Axle and Transfer Case Maintenance
Axle(s) and transfer case, four-wheel drivevehicles, fluid changes or level checks arenot required unless a leak is suspected orthe assembly has been submerged inwater. Contact an authorized dealer forservice.
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1
12V Battery.....................................................32912V Battery Precautions..................................329Battery Management SystemLimitations......................................................330How Does the Battery ManagementSystem Work..................................................330Recycling and Disposing of the 12VBattery..............................................................330Resetting the Battery Sensor........................330What Is the Battery ManagementSystem..............................................................32912V Battery – Troubleshooting...............33012V Battery – Information Messages..........33112V Battery – Warning Lamps......................330
3
360 Degree Camera...................................229360 Degree Camera Settings.........................231360 Degree Camera Guide Lines..........230360 Degree Camera Limitations...........229360 Degree Camera Precautions..........229360 Degree Camera Settings..................231Switching the 360 Degree Camera On andOff........................................................................231Switching the 360 Degree CameraView.....................................................................231
4
4WDSee: Four-Wheel Drive......................................182
9
911 Assist...........................................................68
A
A/CSee: Climate Control - Vehicles With:Automatic Temperature Control..............118See: Climate Control - Vehicles With: ManualTemperature Control....................................123About This Publication..................................17
ABSSee: Brakes...........................................................194Accessing Apps............................................444Accessing Navigation.................................447Accessing the Passive Key BackupPosition.........................................................156Accessories....................................................452Adaptive Cruise Control............................234Adaptive Cruise Control –Troubleshooting............................................240Adaptive Cruise Control Indicators.......239Adaptive Cruise ControlLimitations...................................................235Adaptive Cruise ControlPrecautions.................................................234Adaptive Cruise Control –Troubleshooting........................................240Adaptive Cruise Control – InformationMessages.........................................................240Adjusting the Exterior Mirrors..................106Adjusting the Headlamps.........................333Adjusting the Instrument Panel LightingBrightness....................................................102Adjusting the Map.......................................447Changing the Format of the Map................447Zooming the Map In and Out........................447Adjusting the Seatbelts DuringPregnancy......................................................54Adjusting the Sound Settings.................423Adjusting the Steering Wheel...................89Adjusting the Volume.................................423Aid Mode..........................................................251How Does Aid Mode Work...............................251What Is Aid Mode................................................251Airbag Precautions.........................................61Airbags...............................................................59Front Passenger Sensing System..................63Air ConditioningSee: Climate Control - Vehicles With:Automatic Temperature Control..............118See: Climate Control - Vehicles With: ManualTemperature Control....................................123Air Conditioning System Capacity andSpecification...............................................410Air FilterSee: Changing the Engine Air Filter.............328Alert and Aid Mode......................................251How Does Alert and Aid Mode Work..........252
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Driver Alert – Troubleshooting................270Driver Alert – Information Messages..........270Driving Economically.................................299Driving Hints..................................................290Off-Road Driving...............................................290
E
Electric Parking Brake AudibleWarning.........................................................199Electric Parking Brake.................................198Electric Parking Brake –Troubleshooting.............................................199Electric Parking Brake –Troubleshooting........................................199Electric Parking Brake – InformationMessages........................................................200Electric Parking Brake – WarningLamps................................................................199Electric Power Steering..............................219Electric Power Steering Precautions...........219How Does Electric Power SteeringWork....................................................................219Electromagnetic Compatibility..............533Electronic Locking Differential................190Electronic Locking Differential –Troubleshooting.............................................192Electronic Locking DifferentialIndicators.......................................................191Electronic Locking Differential –Troubleshooting.........................................192Electronic Locking Differential –Information Messages.................................192Emergency Call Limitations.......................68Emergency Call Requirements.................68Emergency Call System Data....................25Emergency Towing........................................311Emission Law................................................530Enabling Apps on an AndroidDevice...........................................................444Enabling Apps on an iOS Device...........444Enabling Remote Start................................115End User License Agreement.................505Engine Block Heater....................................153Engine Block Heater Precautions.................153How Does the Engine Block HeaterWork....................................................................153Using the Engine Block Heater......................154
Engine Coolant TemperatureGauge............................................................108Engine Oil Capacity and Specification -2.3L EcoBoost™.......................................405Engine Oil Capacity and Specification -2.7L EcoBoost™.......................................406Engine Oil........................................................323Adding Engine Oil...............................................323Checking the Engine Oil Level.......................323Engine Oil Capacity andSpecification...................................................324Engine Oil Dipstick Overview.........................323Resetting the Engine Oil ChangeReminder..........................................................324Engine Specifications - 2.3LEcoBoost™.................................................401Engine Specifications - 2.7LEcoBoost™.................................................402Evasive Steering Assist.............................266Evasive Steering Assist Limitations............267Switching Evasive Steering Assist On andOff.......................................................................267What Is Evasive Steering Assist...................266Event Data.........................................................23Export Unique Options...............................531Exterior Bulbs................................................334Changing a Rear Lamp Bulb.........................336Exterior Bulb Specification Chart................334Removing a Rear Lamp Assembly..............335Exterior Lamps................................................95Exterior Lamp Audible Warning......................97Exterior Lamp Indicators...................................96Switching the Daytime Running Lamps Onand Off................................................................95Switching the Front Fog Lamps On andOff.........................................................................96Switching the Spot Lamps On andOff.........................................................................96Switching the Turn Signal Lamps On andOff.........................................................................95Exterior Lighting Control.............................94Exterior Lighting.............................................94Autolamps..............................................................95Automatic High Beam Control.......................98Automatic High Beam Control –Troubleshooting............................................100Exterior Lamps......................................................95Exterior Zone Lighting.........................................97
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