FALKEN TIRE CORPORATION
77
B) LIMITED WARRANTY
This limited warranty applies to Falken brand original equipment passenger car,
temporary spare, and light truck steel belted radial tires bearing the complete
description and serial number required by the Department of Transportation (DOT). This
warranty is effective only to tires for which claims are made within five years of the date
of production, based on the tire DOT serial number.
1. WHAT IS COVERED AND FOR HOW LONG
Falken tires that are originally equipped on this vehicle are warranted against
any defects in the materials and workmanship for the usable life of the original
tread. The limited warranty terminates at the flush appearance of the tread wear
indicators at 1.6 mm (2/32 of an inch) remaining tread depth.
• Free Replacement - If a tire becomes unserviceable due to such defect within the
first 1.6 mm (2/32 of an inch) of tread wear, the tire will be replaced free of charge
w i
th the same or comparable Falken tire.
• P rorated Replacement - After the first 1.6
mm (2/32 of an inch) of wear, a prorated
ad
justment credit will be given based on the percentage of remaining usable tread
depth, down to the remaining 1.6 mm (2/32 of an inch) tread wear bar indicator.
N o
credit is given if the tire is worn beyond the flush appearance of the tread wear
bar indicator (less than 1.6 mm (2/32 of an inch) tread depth remaining).
• O ut-of-Round/Out-of-Balance Replacement- Tires that are deemed to be
o
ut-of-round or out-of-balance will be accepted for adjustment during the first
0.8 mm (1/32 of an inch) of the original tread depth and will be replaced free of
c h
arge with the same or similar Falken tires (no labor costs will be covered). A set
of four (4) tires from the same vehicle will not be accepted for out-of-round or
out-of-balance claims.
2. W HAT IS NOT COVERED BY THE WARRANTY
•
Tires that become unserviceable due to road hazard damages (cuts, snags, punc -
t
ures, bruises, impact breaks, etc.) improper repair technique or materials,
i m
proper inflation, overload, irregular wear, wheel imbalance, defective mechan -
ical vehicle components (brakes, suspension, wheels, etc.) improper suspension
a l
ignment, accident, fire, chemical damage, damage from chain use, racing,
off-road use, run flat, improper installation, vandalism, or abuse.
• T ires branded “NA” or a tire in which the DOT numbering has been removed.
•
Tires presented for a warranty claim by someone other than by someone other
t
han the original purchaser, or tires that were transferred to another vehicle from
the vehicle on which the tires were originally installed.
• T ires having a failure or failures caused by previous damages or repairs.
•
The cost of tire repair or retreading is not covered by this warranty and will be the
s
ole responsibility of the tire owner.
87
GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER CAR AND LIGHT TRUCK
TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original owner of new General
brand passenger and light truck (LT) tires that are the new vehicle original equipment
tires bearing the General brand name and Department of Transportation (DOT) Tire
Identification, operated in normal service, and used on the same vehicle on which they
were originally installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the United States and
Can
ada are excluded from eligibility under this Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT APPLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment Policy for a maximum
of
72 months from the date of purchase, determined by the new vehicle registration date
or
new vehicle sales invoice showing date of purchase.
Where To Go For Warranty Replacement: Co
ntact the vehicle dealer from where you
purchased the vehicle to determine the eligible warranty coverage for your tires and
where to proceed from there.
Free Replacement Period: If
an eligible General brand passenger or light truck tire
becomes unserviceable from a condition other than those listed under Section 3 during
the first 12 months or first 2/32 of an inch (1.6 mm) of tread wear (whichever comes
fi r
st) it will be replaced with a comparable new General brand tire FREE OF CHARGE,
including mounting and balancing. Owner pays all applicable taxes.
Temporary Spare Tires: Th
is Policy also extends to the original owner of the General
brand Temporary Spare Tire that was originally equipped by the vehicle manufacturer as
a temporary spare tire bearing a General Department of Transportation (DOT) serial
number. An eligible Temporary Spare Tire under this Policy must have been operated in
normal service, used on the same vehicle on which they were originally installed
according to the vehicle manufacturer’s recommendations,
This Policy is for a maximum period of 72 months from date of purchase, determined by
th e
new vehicle registration date or new vehicle sales invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition other than those
li s
ted in Section 3, during the first 1/32 of an inch (0.8 mm) of tread wear, then it will be
re p
laced with a comparable new General brand Temporary Spare Tire FREE OF CHARGE,
including mounting and balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire expires, no
ad j
ustment will be made.
GENERAL TIRE
88
After The Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro rated replacement for
72
months from date of original purchase until the tread is worn down to the tread wear
i n
dicators (2/32 of an inch or 1.6 mm of tread remaining.) If an eligible tire becomes
u n
serviceable under the stipulations of this Limited Warranty and Adjustment policy it
will be replaced charging the owner a prorated amount. Owner pays all applicable taxes
including Federal Excise Tax (FET), mounting and balancing charges.
The replacement tire price will be determined by multiplying the percentage of the usable
t r
ead worn by the Dealers Selling Price excluding all applicable taxes) at the time of the
adjustment. The usable tread is the original tread down to the tread wear indicators
(2/32 of an inch or 1.6 mm of tread remaining.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
•Road Hazard:
Any General tire with road hazard damage. This includes, but is not
limited to: cuts, snags, punctures, bruises, and impact breaks.
• Ride/Vibration:
Any ride/vibration complaint after the first 2/32 of an inch (1.6 mm)
of
an inch of tread wear or 12 months of service, whichever comes first.
• Repairs:
If a tire is returned under complaint and the reason for the tire’s disablement
is in any way associated with a repair, or with the situation that led to the repair, the
manufacturer’s warranty is invalidated.
• Mileage:
Tread wear out up to a predetermined mileage is not covered under this policy.
•Improper operation or maintenance:
This includes, but is not limited to, effects caused
by:
• Improper tire inflation and/or improper load/speed practices:
These practices can
cause excessive operational temperatures and stresses that exceed the tire’s
capabilities.
• I mproper or insufficient tire rotation
•
Improper vehicle alignment
•
Damage due to:
•
Rim irregularities or rim damage
•
Snow chains
•
Vehicle mechanical problems, including brake problems, and vehicle wheel align -
m
ent
• Extreme temperature exposure
•
Negligent and abusive driving such as tire spinning, or racing
•
Improper tire storage
•
Automotive accident
•
Chemical corrosion or fire
•
Use contrary to the vehicle manufacturer’s tire recommendations
•
Misuse or misapplication
GENERAL TIRE
91
TEMPORARY SPARE TIRE OWNERS
CTNA does not recommend any repair to or reuse of punctured Temporary Spare Tires.
In addition to the valuable warranty, safety and maintenance information you will find in
t h
is Limited Warranty and Adjustment Policy we encourage you to visit General Tire
Brand websites at: http://generaltire.custhelp.com/ or ( www.generaltire.ca) for
up-to-date changes and a Self-Help knowledge base with downloadable brochures
( c
ustomer care link). Please also visit the US Tire Manufacturer Association (USTMA)
website at https://www.ustires.org/ .
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT A WARRANTY THAT YOUR
T I
RE WILL NOT FAIL OR BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest General brand tire
dealer, consult the Yellow Pages or, if for any reason local service or information is not
available, call one of General brand toll-free Customer Relations numbers:
In the United States, call 1 -
800-847-3349
In Canada, call 1 -
800-461-1776
CTNA, Inc. 1830 MacMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
92
GOODYEAR® DUNLOP® TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND ADJUSTMENT POLICY
(EXCLUDES GOODYEAR® UNISTEEL® RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE
You are eligible for the benefits of this Limited Warranty if you meet all the following
criteria:
• You are the owner or authorized agent of the owner of new Goodyear® or Dunlop® hi
ghway auto or light truck tires supplied as original equipment on your vehicle.
• Your tires bear Department of Transportation (DOT) prescribed tire identification nu
mbers.
• Your tires have been used only on the vehicle on which they were originally installed ac
cording to the vehicle manufacturer’s or Goodyear’s® recommendations.
• Your tires were purchased on or after March 1, 2014.
Li g
ht truck tires are defined as all tires identified with the “LT” designation in the sidewall
st a
mping.
WHAT IS COVERED AND FOR HOW LONG
FREE TIRE REPLACEMENT
Any new Goodyear® or Dunlop® highway radial auto or radial light truck tire, covered by
this policy, removed from service due to a covered warranty condition during the first
2/32 of an inch of usable tread or 12 months from date of purchase, whichever comes
f ir
st, will be replaced with a comparable new Goodyear® or Dunlop® tire at no charge,
including mounting and balancing. Without proof of purchase the date of manufacture
will be used to determine eligibility.
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear® or Dunlop® highway auto or light truck tire, other than radial auto
or radial light truck tires, removed from service due to a covered warranty condition
during the first 1/32" of usable tread will be replaced with a comparable new Goodyear®
or Dunlop® tire at no charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear® or Dunlop® temporary spare tire removed from service due to a covered
warranty condition during the first 50% of usable tread wear (1/32 of an inch) will be
replaced with a comparable new Goodyear® or Dunlop® temporary spare tire at no
charge, including mounting.
GOODYEAR® DUNLOP® TIRES
94
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
• Tires submitted for ride disturbance complaints that are worn beyond the first 2/32 of
a
n inch tread depth or tires submitted for ride disturbance due to damaged wheels or
any vehicle condition.
• G oodyear® does not warrant or give credit in any adjustment transaction for any kind
o
f material added to a tire (e.g., tire fillers, sealants, balancing substances) after the
tire leaves a factory producing Goodyear® or Dunlop® tires, nor will it adjust any tire
that has failed as a result of adding such material.
• I rregular wear or damage due to mechanical condition of the vehicle, improper infla -
t
ion, overloading, high speed spin-up, misapplication, misuse, negligence, racing, use
o f
tire chains, improper mounting or demounting, improper repair, wreck, collision or
fire.
• R oad hazards (includes, but is not limited to, punctures, cuts, snags, impact breaks,
e
tc.).
• A ny tire that, after leaving a factory producing Goodyear® or Dunlop® tires, has been
i
ntentionally altered to change its appearance (e.g., white inlay on a black tire or
regrooved).
• T ires with weather-cracking that were purchased more than four years prior to presen -
t
ation for adjustment or, if purchase date cannot be verified, manufactured more than
f o
ur years prior to presentation for adjustment.
• T emporary spare tires used on vehicles used in racing and on passenger cars in
s
pecial applications such as police pursuit service.
• G oodyear® Unisteel® Commercial Radial Light Truck Tires.
•
Tires removed from service due to improper repairs.
•
Tires supplied as Original Equipment are not eligible for any tread life warranty consid -
e
ration.
• C osmetic weather checking.
•
Tire Pressure Monitoring System (TPMS) – refer to vehicle manufacturer’s warranty.
•
Ultra High-Performance Summer tires are not recommended for Winter use, and tread
o
r shoulder cracking on those tires resulting from Winter use will not be covered under
our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or dealer has authority to make any representation, promise or
agreement on behalf of Goodyear®, except as stated herein. Any tire, no matter how well
constructed, may fail in service or otherwise become unserviceable due to conditions
beyond the control of the manufacturer. Under no circumstances is this warranty a
representation that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR® HEREBY DISCLAIMS,
AN
Y AND ALL OTHER WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED,
GOODYEAR® DUNLOP® TIRES
98
DO CHECK YOUR TIRES FOR DAMAGE
Frequent (at least monthly) inspection of your tires for signs of damage and their general
condition is important for safety. If you have any questions, have your tire dealer inspect
them. Impacts, penetrations, cracks, knots, bulges or air loss always require tire removal
and expert inspection. Never perform a temporary repair or use an inner tube as a
substitute for a proper repair. Only qualified persons should repair tires.
PROPER TIRE REPAIR
Goodyear® does not warrant any inspection or repair process. The repair is entirely the
responsibility of the repairer and should be made in accordance with established Rubber
Manufacturers Association (RMA) procedures.
Tire Pressure Monitoring System (TPMS) Alert
Refer to your vehicle Owner’s Manual for more information on what to do if the Tire
Pressure Monitoring System (TPMS) alert activates.
THE CONVENIENCE (TEMPORARY) SPARE
The Convenience (Temporary) Spare is designed, built and tested to the high engineering
standards set by North America’s leading car manufacturers and to Goodyear®’s own
high standards of quality control. It is designed to take up minimum storage space and,
at the same time, fulfill the function of a spare tire when needed. The spare is kept in its
storage space, fully inflated at 60 psi. To be sure it is always ready for use, the air
pressure should be checked on a regular basis.
The Convenience (Temporary) Spare can be used in combination with the original tires
on
your vehicle. You can expect a tire tread life of up to 3,000 miles (4,800 kilometers),
d e
pending on road conditions and your driving habits. To conserve tire tread life, return
the spare to the storage area as soon as it is convenient to have the standard tire
repaired or replaced.
The Convenience (Temporary) Spare weighs less than a standard tire so it’s easier to
h a
ndle. It also helps reduce the total car weight, which contributes to fuel economy. The
wheels used with the Convenience (Temporary) Spare are specifically designed for use
with high pressure spares and should never be used with any other type tire.
DO NOT ATTEMPT TO MOUNT YOUR OWN TIRES
Serious injury or death may result from explosion of tire/rim assembly due to improper
mounting procedures. Follow tire manufacturer’s instructions and match tire diameter to
rim diameter. Mount light truck radials on rims approved for radial service. Do not apply
bead sealer. This can inhibit bead seating. Lubricate beads and tire rim (including tube
or flap) contact surfaces. Lock assembly on mounting machine or place in safety cage.
STAND BACK and never exceed 40 psi to seat beads. Never use a volatile substance or
a rubber “donut” (also known as a bead expander or “O-Ring”) to aid bead seating. Only
specially trained persons should mount tires.
GOODYEAR® DUNLOP® TIRES
101
TIRE SERVICE LIFE
Tires are designed and built to provide many thousands of miles/kilometers of excellent
service. For maximum benefit, tires must be maintained properly to avoid tire damage
that may result in removal from service before the tread is worn down to minimum depth.
It is not practical to accurately predict the service life of any specific tire in chronological
t i
me since service conditions vary widely. The serviceability of a tire over time is a
function of the storage and service conditions (inflation pressure, load, speed, road
hazard injury, etc.) to which a tire is subjected. Consumers should not rely solely on the
appearance of the tire, but should be aware of any change in dynamic performance such
as increased air loss, noise or vibration, which could be a sign to remove the tire.
Therefore, it is essential to have tires, including spares, inspected regularly (at least
monthly) for proper inflation pressure, damage and treadwear.
Check your vehicle’s Owner’s Manual (or your vehicle) to determine if it is equipped with
r u
n-flat (extended mobility) tires. If your vehicle is equipped with run-flat tires, the
following applies:
RUN-FLAT TECHNOLOGY EXTENDED MOBILITY TECHNOLOGY (EMT™), RUNONFLAT®
( R
OF) AND DUNLOP® SELF-SUPPORTING TECHNOLOGY (DSST®) ORIGINAL EQUIPMENT
TIRES
IMPORTANT SAFETY INFORMATION
OPERATIONAL MONITORING
The information contained in this Limited Warranty Brochure applies only to the Original
E q
uipment tires supplied with your vehicle. In order for Goodyear® Run-Flat (Extended
Mobility Technology [EMT], RunOnFlat [ROF]) or Dunlop® Run-Flat (Dunlop® Self-
Supporting Technology [DSST]) tires to obtain the performance criteria stated within this
Limited Warranty, Goodyear® or Dunlop® Run-Flat tires must use specific parts, such as
a low tire pressure monitoring system authorized by the Original Equipment vehicle
manufacturer.
RUN-FLAT TIRE FEATURE:
The Goodyear® or Dunlop® Run-Flat tire is a high-performance tire with a remarkable
f e
ature: It can operate for limited distances with very low or even no inflation pressure
(refer to your Vehicle Owner’s Manual for these limitations). This is an important benefit,
especially if inflation loss occurs at a location where immediately stopping your vehicle
could be hazardous.
TIRE PRESSURE MONITORING SYSTEM ALERT:
Refer to your vehicle Owner’s Manual for more information on what to do if the tire
p r
essure warning system activates.