2022 CITROEN JUMPY Service

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12legislation and subscription to the
corresponding service.
Connected navigation
Connected navigation
connection
Depending on version, vehicle trim level and
subscription to online services and options.
Network connection provided by the
vehicle
With the Citroën Connect Box solution,
the system is automatically connected to
the Internet and connected services, and does
not require the user to provide a connection via
their smartphone.
OR
Network connection provided by the
user

For the list of compatible smartphones,
visit the Brand's website in your country.
Activate and enter settings for sharing the
smartphone connection.
As processes and standards are constantly changing, we recommend you
update the smartphone operating system
as well as the date and time on the
smartphone and system, to ensure that the
communication process between the
smartphone and the system functions
correctly.
USB connection
Connect the USB cable.
The smartphone charges when
connected by the USB cable.
Bluetooth connection
Activate the Bluetooth function on the telephone and ensure that it is visible to
all (see the "Connect-App" section).
Wi-Fi connection
Select a Wi-Fi network detected by the
system and connect to it.
This function is only available if it has been activated either via the
"Notifications" or via the "Applications" menu.
Press "Notifications".
Select Wi-Fi to activate it.
OR
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Wi-Fi network connection".
Select the "Secured", "Not secured" or
"Stored” tab.
Select a network.
Using the virtual keypad, enter the "Key"
network Wi-Fi and the "Password".
Press "OK" to establish a connection
between the smartphone and the
vehicle’s system.
Usage restrictions:
With CarPlay®, connection sharing is only
available with a Wi-Fi connection.
The quality of services depends on the quality
of the network connection.
Authorize sending information
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "System configuration".
Select the "Private mode" tab.
OR
Press "Notifications".
Press "Private mode".
THEN

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Activate or deactivate:
–

"No data sharing except for company
vehicles".
–

"Only data sharing "
–

"Sharing data and vehicle position "
Settings specific to
connected navigation
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "Settings".
Select the "Map” tab.
Activate or deactivate: – "Allow declaration of danger zones ".
–

"Guidance to final destination on foot ".
These settings must be configured for each
profile.
Press “OK” to confirm your selection.
Select the "Alerts” tab.
Activate or deactivate:
–

"Advise of car park nearby ".
–

"Filling station alert ".
–

“Risk areas alert " then press the warning icon
(triangle) to configure the alerts.
– "Give an audible warning ".
– "Advise proximity of POI 1 ".
–
"Advise proximity of POI 2 ".
Press “OK” to confirm your selection.
The "Notifications", located in the upper
bar, can be accessed at any time.
Danger zone alerts may or may not be
displayed, depending on the applicable
legislation and subscription to the
corresponding service.
When "TOMTOM TRAFFIC” appears, the
services are available.
The services offered with connected navigation are as follows.
A Connected Services pack:
–

Weather,
–

Filling stations,
–


Car park,
–


T

raffic,
–

POI local search.
A

Danger area pack (optional).
Declaration: "Risk areas
alert"
To send information about danger zones, select the option:Allow declaration of
danger zones
Press Navigation to display the main
page.
Press the "Declare a new danger zone"
button located in the side bars or the
upper bar of the touch screen (depending on
equipment).
Select the "Type” option to select the type
of "Danger area".
Select the "Speed" option and enter it
using the virtual keypad.
Press "OK" to save and send the
information.
Displaying fuel information
Press Navigation to display the main
page.
Press this button to display the list of
services.
Press "POI on map" to display the list
of points of interest.
Press one of the buttons to search for
"Stations".
Activate/deactivate "Stations".
Press this button to display a secondary
page.
Select the "Settings” tab.
Select the desired fuel.
Press "OK" to save.

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12Displaying charging station
details
Press Navigation to display the main
page.
Press this button to display the list of
services.
Press "POI on map" to display the list
of points of interest.
Press one of the buttons to search for
"Stations".
Activate/deactivate "Stations".
Press this button to display a secondary
page.
Select the "Settings" tab.
Select the desired connector type.
Press "OK" to save.
Displaying weather
information
Press Navigation to display the main
page.
Press this button to display the list of
services.
Select "View map".
Select "Weather".
Press this button to display basic
information.
Press this button to display detailed
weather information.
The temperature displayed at 6 a.m. will be the maximum temperature for the day.
The temperature displayed at 6 p.m. will be
the minimum temperature for the night.
Applications
USB sockets
Depending on equipment, for more information
on the USB sockets compatible with CarPlay® or
Android Auto applications, refer to the "Ease of
use and comfort" section.
For the list of compatible smartphones,
visit the Manufacturer's website in your
country.
Synchronising a smartphone enables
users to display applications that support
the smartphone’s CarPlay
® or Android Auto
technology on the vehicle’s screen. For
CarPlay
® technology, the CarPlay® function
must first be activated on the smartphone.
Unlock the smartphone for the communication
process between the smartphone and the
system to work.
As principles and standards are constantly
changing, we recommend keeping the
smartphone's operating system up-to-
date, together with the date and time on
the smartphone and the system.
Connectivity
Press Applications to display the main
page.
Press "Connectivity" to access the CarPlay
® or
Android Auto functions.
CarPlay® smartphone
connection
Depending on country.
On connecting the USB cable, the
CarPlay® function deactivates the
system's Bluetooth® mode.
The "CarPlay " function requires the use of
a compatible smartphone and compatible
applications.
Connect the USB cable. The smartphone
charges when connected by the USB
cable.
A message appears on the touch screen.
Read it and then confirm with the " Authorise"
button.
Press "Telephone" to display the
CarPlay® interface.
Or

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Connect the USB cable. The smartphone
charges when connected by the USB
cable.
From the system, press "Applications " to
display the main page.
Press "Connectivity" to access the "CarPlay
®”
function.
Press "CarPlay" to display the CarPlay®
interface.
When the USB cable is disconnected
and the ignition is switched off then back
on, the system will not automatically switch to
Radio Media mode; the source must be
changed manually.
Android Auto smartphone connection
Depending on country.
Install the "Android Auto" application on
the smartphone via "Google Play".
The "Android Auto" function requires the use
of a compatible smartphone and compatible
applications.
Connect the USB cable. The smartphone
charges when connected by the USB
cable.
From the system, press "Applications " to
display the main page.
Press "Connectivity" to access the "Android
Auto” function.
Press "Android Auto" to start the
application in the system.
During the procedure, several screen
pages relating to certain features are
displayed.
Accept to start and complete the connection.
Access to the different audio sources remains
available in the margin of the Android Auto
display, using the touch buttons located in the
upper bar.
Access to the menus for the system is possible
at any time using the dedicated buttons.
In Android Auto mode, the function that
displays rolling menus by briefly pressing
the screen with three fingers is disabled.
There may be a pause before applications become available,
depending on the quality of the network.
Car Apps
Press Applications to display the main
page.
Press "Car Apps" to display the applications
home page.
Internet Browser
Press Applications to display the main
page.
Press "Connectivity" to access the "Connected
Apps” function.
Press "Connected Apps" to display the browser
home page.
Select the country of residence.
Press "OK" to save and start the browser.
Connection to the internet is via one of
the network connections provided by the
vehicle or the user.
Bluetooth connection®
The services available depend on the network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the smartphone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the smartphone configured as
"Visible to all".
To complete the pairing, whichever procedure is
used (from the smartphone or from the system),
ensure that the code is the same in the system
and in the smartphone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
smartphone.

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12Procedure from the smartphone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the smartphone.
Procedure from the system
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Bluetooth connection".
Select "Search".
The list of detected smartphones is
displayed.
Select the name of the chosen
smartphone in the list.
Depending on the type of smartphone,
you may by prompted to accept the
transfer of contacts and messages.
Connection sharing
The system offers to connect the smartphone
with 3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–
“Streaming" (streaming: wireless playing of
audio files on the smartphone),
–
"Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation (if
the vehicle does not have "Emergency and
assistance call" services), after first activating
smartphone connection sharing.
Select one or more profiles.
Press "OK" to confirm.
Wi-Fi connection
Network connection via the smartphone's Wi-Fi.Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Wi-Fi network connection".
Select the "Secured", "Not secured" or
"Stored” tab.
Select a network.
Using the virtual keypad , enter the Wi-Fi
network "Key" and "Password".
Press "OK" to establish the connection.
The Wi-Fi connection and Wi-Fi connection sharing are exclusive.
Wi-Fi connection sharing
Depending on equipment.
Creation of a local Wi-Fi network by the system.
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Share Wi-Fi connection".
Select the "Activation" tab to activate or
deactivate Wi-Fi connection sharing.
And/or
Select the "Settings" tab to change the system’s
network name and password.
Press "OK" to confirm.
To protect against unauthorised access and to make all systems as secure as
possible, the use of a security code or a
complex password is recommended.
Managing connections
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Manage connection".
With this function, you can view the access to
connected services, the availability of connected
services and modify the connection mode.

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12Telephone
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth
® devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth® function must be
activated and the telephone configured
as "Visible to all” (in the telephone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth
® function on the
telephone.
Procedure from the telephone
Select the system name in the list of
detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
Or
Select "Search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone
in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–
“Streaming" (streaming: wireless playing of
audio files on the telephone),
–
"Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation,
after first activating smartphone connection
sharing.
Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.
Visit the Brand's website for more information
(compatibility, additional help, etc.).
Automatic reconnection
On returning to the vehicle, if the last telephone
connected is present again, it is automatically
recognised and within about 30 seconds
after switching on the ignition, the pairing is
established automatically (Bluetooth activated).
To modify the connection profile:
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Bluetooth connection" to display
the list of paired devices.
Press the "Details" button.
Select one or more profiles.
Press "OK" to confirm.

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12Select "Setting the time-date".
Select "Date".
Press this button to set the date.
Press "OK" to confirm.
Select the display format for the date.
Time and date setting is only available if "GPS synchronisation" is deactivated.
Setting the time
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "Setting the time-date".
Select "Time".
Press this button to set the time using the
virtual keypad.
Press "OK" to confirm.
Press this button to set the time zone.
Select the display format for the time
(12h/24h).
Activate or deactivate summer time (+1 hour).
Activate or deactivate GPS synchronisation (UTC).
Press "OK" to confirm.
The system may not automatically manage the change between winter and
summer time (depending on the country of
sale).
Colour schemes
Depending on equipment/Depending on version.
As a safety measure, the procedure for changing the colour scheme is only
possible when the vehicle is stationary.
Press Settings to display the main page.
Select "Color schemes ".
Select a colour scheme in the list then
press "OK" to confirm.
Whenever the colour scheme is
changed, the system restarts, temporarily
displaying a black screen.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Navigation
I cannot enter the navigation address.
The address is not recognised.
►

Use the "intuitive method" by pressing
the "Search…" button at the bottom of the
"Navigation” page.
The route calculation is not successful.
The route settings may conflict with the current
location (for example, if toll roads are excluded
but the vehicle is on a toll road).
►


Check the route settings in the "Navigation"
menu.
I am not receiving "Danger zone" alerts.
Y

ou have not subscribed to the online services
option.
►

If you have subscribed to the option:
- a few days may elapse before the service is
activated,
- services may not be selected in the system
menu,
- online services are not active ("T

OMTOM
TRAFFIC" not shown on the map).
The POIs do not appear.
The POIs have not been selected.
►

Set the zoom level to 200 metres (656 ft), or
select POIs from the POI list.
The "Danger zone" audible warning feature is
not working.
The audible warning is not active or the volume
is too low

.

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► Activate the audible warning in the
"Navigation" menu and check the voice volume
in the sound settings.
The system does not suggest a detour
around an incident on the route.
The route settings do not take account of
TMC
messages.
►

Configure the "T
raffic info" function in the
route settings list (None, Manual or Automatic).
I am receiving a "Danger zone" alert which is
not on my route.
As well as providing guided navigation, the
system announces all "Danger areas" positioned
in a cone located in front of the vehicle. It may
provide an alert for "Danger areas" located on
nearby or parallel roads.
►

Zoom the map to show the exact location
of the "Danger area".

You can select "On the
route" to stop receiving warnings or decrease the
warning duration.
Certain traffic jams along the route are not
indicated in real time.
On starting, a few minutes may elapse before
the system begins to receive traffic information.
►

W
ait until traffic information is being received
correctly (traffic information icons shown on the
map).
In certain countries, only major routes
(motorways, etc.) are listed for the traffic
information.
This is perfectly normal. The system is
dependent on the traffic information available.
The altitude is not displayed. On starting, GPS initialisation may take up to
3 minutes to receive more than 4 satellites
correctly.
►

W
ait until the system has started up
completely so that there is GPS coverage by at
least 4
satellites.
Depending on the geographical environment
(tunnel, etc.) or the weather, the conditions of
reception of the GPS signal may vary.
This behaviour is normal. The system is
dependent on the GPS signal reception
conditions.
My navigation is no longer connected.
During start-up and in certain geographical
areas, the connection may be unavailable.
►

Check that the online services are activated
(settings, contract).
Radio
The reception quality of the radio station
being listened to gradually deteriorates or
the station presets are not working (e.g.
no
sound, "87.5" MHz is displayed).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function by means of the
short-cut menu to enable the system to check
whether there is a more powerful transmitter in
the geographical area.
The aerial is missing or damaged (e.g.

when
going through a car wash or in an underground
car park). ►

Have the aerial checked by a dealer
.
The surrounding area (e.g. hill, building, tunnel,
underground car park, etc.) is blocking reception,
including in RDS tracking mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
I cannot find some radio stations in the list of
stations received.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►
Press "Update list" in the "Radio stations"
secondary menu.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
There may be an extended pause after
inserting a USB stick.