16
Frequently asked
questions
The following information groups together the
answers to the most frequently asked questions
concerning your audio system.QUESTION RESPONSESOLUTION
There is a difference in sound quality between
the different audio sources (radio, CD, etc.). To allow for optimal listening quality, the audio
settings (Volume, Bass, Treble, Ambience,
Loudness) can be tailored to different
sound sources, which can generate audible
differences when changing source (radio, CD,
e t c .) .Check that the audio settings (Volume, Bass,
Treble, Ambience, Loudness) are adapted to
the sources listened to. It is advisable to set
the AUDIO functions (Bass, Treble, Front-
Rear Fader, Left-Right Balance) to the middle
position, select the musical ambience "None"
and set the loudness correction to the "Active"
position in CD mode or to the "Inactive"
position in radio mode.
When changing the settings for treble and
bass, the ambience setting is deselected.
When changing the ambience setting, treble
and bass are reset to zero. Choosing an ambience imposes settings for
treble and bass. Modifying one without the
other is not possible.
Modify the treble and bass settings or the
ambience setting to obtain the desired sound
quality.
When changing the balance setting,
distribution is deselected. Choosing a distribution setting imposes a
balance setting. Modifying one without the
other is not possible.Modify the balance or distribution settings to
obtain the desired sound quality.
Bluetooth® audio system
17
The reception quality of the tuned radio station
gradually deteriorates or the stored stations are
not working (no sound, 87.5 MHz is displayed,
e t c .) . The vehicle is too far from the transmitter of
the station or no transmitter is present in the
geographical area.
Activate the RDS mode and start a new search
for the station so that the system can check
whether a stronger transmitter is available in
the geographic area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS tracking mode. This phenomenon is normal and does not
indicate a failure of the audio equipment.
The aerial is absent or has been damaged (for
example when going through an automatic car
wash or in an underground car park). Have the aerial checked by a CITROËN dealer.
Sound cut-outs of 1
to 2 seconds in radio
mode. During this brief sound cut-out, the RDS
searches for another frequency giving better
reception of the station.Switch off the RDS function if the phenomenon
is too frequent and always on the same route.
The traffic announcement (TA) is displayed. I
do not receive any traffic information. The radio station does not broadcast traffic
information.Tune to a radio station which broadcasts traffic
information.
The stored stations are not found (no sound,
87.5
MHz is displayed, etc.). An incorrect waveband is selected.
Press the BAND button to return to the
waveband on which the stations are stored.
.
Bluetooth® audio system
18
The CD is ejected every time or is not played. The CD is upside down, cannot be read, does not contain audio files or contains audio files
of a format that cannot be played by the audio
system.
The CD is protected by an anti-pirating system
not recognised by the audio system.-
C heck that the CD is inserted in the player
the right way up.
-
C
heck the condition of the CD: the CD
cannot be played if it is too badly damaged.
-
C
heck the content in the case of a recorded
CD: consult the advice in the "Audio"
section.
-
T
he audio system’s CD player does not read
DVDs.
-
B
ecause of low quality, certain burned CDs
will not be read by the audio system.
The CD sound is of poor quality. The CD used is scratched or of poor quality. Insert good quality CDs and store them in
suitable conditions.
The audio settings (bass, treble, ambience) are
unsuitable. Return bass and treble settings to 0, without
selecting an ambience.
I am unable to connect my Bluetooth
telephone. It is possible that Bluetooth is switched off on
the telephone or that the telephone has been
made not visible.-
C
heck that your telephone has Bluetooth
switched on.
-
C
heck in the telephone settings that it is
"visible to all".
The Bluetooth telephone is not compatible with
the system. You can check the compatibility of your telephone
(ser vices) on the website for your country.
The Bluetooth connection is cuts out. The battery of the peripheral may not be
sufficiently charged.Charge the battery of the peripheral device.
The "USB peripheral error" or "Peripheral not
recognised" message appears on the screen. The USB memory stick is not recognised.
The memory stick could be corrupt.Reformat the memory stick (FAT 32).
A telephone connects automatically,
disconnecting another telephone. Automatic connection overrides manual
connection.Modify the telephone settings to remove
automatic connection.
Bluetooth® audio system
19
The Apple® player is not recognised when
connecting to the USB port. The Apple® player is of a generation that is not
compatible with a USB connection. Connect the Apple® player to the AUX Jack
socket using a suitable cable (not supplied).
The hard disk or peripheral is not recognised
when connecting to the USB port. Some hard disks and devices need a power
supply greater than is provided by the audio
system.Connect the peripheral to the 230
V socket, the
12V socket or an external power supply.
Caution : ensure that the device does not
transmit a voltage greater than 5
V (risk of
destruction of the system).
When streaming, the sound cuts out
m o m e nt a r i l y. Some telephones prioritise connection of the
"hands-free" profile.Delete the "hands-free" connection profile to
improve streaming.
In "Random all" play, not all of the tracks are
played. In "Random all" play, the system can only take
into account up to 999
tracks.
With the engine off, the audio system switches
off after a few minutes of use. When the engine is switched off, the audio
system operating time depends on the battery
charge.
The switch-off is normal: the audio system
switches to economy mode and switches off to
prevent discharging the vehicle's battery.Start the vehicle’s engine to increase the
battery charge.
The message "the audio system is overheated"
appears on the display. In order to protect the installation if the
surrounding temperature is too high, the audio
system switches to an automatic thermal
protection mode leading to a reduction of the
volume or stopping of the playing of the CD.Switch the audio system off for a few minutes
to allow the system to cool.
.
Bluetooth® audio system
147
Accessories .................................................... 57
AdBlue® ............................................ 1 5, 103 -104
Additive, AdBlue .............................................. 21
Adjusting head restraints
................................ 38
Adjusting seats
................................................ 37
Adjusting the date
......................... 24-25, 36, 20
Adjusting the height of the steering wheel
.....40
Adjusting the time
......................... 24-25, 36, 20
Advice on care and maintenance
.........1 0 9 , 113
Advice on driving
............................................ 80
Airbags
...............................
.................13, 65, 70
Airbags, curtain
......................................... 66- 67
Airbags, front ....................................... 6 5 - 6 7, 7 0
Airbags, lateral
.......................................... 66- 67
Air conditioning, automatic
........................47- 4 8
Air conditioning, electronic (with display screen)
............................... 44-45
Air conditioning, manual
............................ 4
7- 4 8
Air conditioning, manual (without display screen)
...........................41- 42
Alarm
............................................................... 32
Anti-lock braking system (ABS)
..........13, 6 0 - 61
Anti-slip regulation (ASR)
............................... 14
Anti-theft
......................................................... 81
Armrest
................
............................................ 48
Armrest, front
.................................................. 49
Ashtray
...............
............................................. 48
Ashtray, portable
............................................. 48
Assistance call
...............................
...........58-59
Assistance, emergency braking
.....................60
Audible warning
.............................................. 58
A
udio streaming (Bluetooth)
...........27, 11, 8, 10
Auxiliary
.......................................... 26-27, 10-11
Battery
....................... 11, 107, 116, 135 -136, 138
Battery, charging
.................................... 137-13 8
Battery, remote control
............................. 3 0 - 31
Blanking screen (snow shield)
......................109Cable, audio
..............................................26, 10
Cable, jack
................................................26, 10
Capacity, fuel tank
........................................10 0
Cap, fuel filler
...............................
.................10 0
CarPlay connection ................................... 18, 13
CD
....................................................26 -27, 11, 5
CD, MP3
.......................................26 -27, 11, 5 - 6
Central locking
................................................ 29
C
hanging a bulb
.....................................12
6 -127
127-128, 13 0, 131
Changing a fuse
...................... 13
1-132, 13 4 -13 5
Changing a wheel
.................................. 12
2-123
Changing a wiper blade
.......................... 5
5, 108
Changing the remote control battery
..............30
Checking the levels
................................113 -115
Checking tyre pressures (using the kit)
.....11 8 -12 0
Checks
............................................113 , 11 6 -117
Checks, routine
......................................11 6 -117
Child lock
.............................................74, 77, 79
Children
................................................74 , 76 -7 7
Children (safety)
..............................................79
Child seats
........................6
4, 68 - 69, 73 -74, 78
Child seats, conventional
................................73DAB (Digital Audio
Broadcasting) – Digital radio
....................25, 9
Date (setting)
.................................24-25, 36, 20
Daytime running lamps
...................................52
Deactivating the passenger airbag
.....65 - 66, 70
Defrosting
............................................41- 42, 46
Defrosting, front
..............................................45
Defrosting, lower windscreen
.........................46
Demisting
...................................................41- 42
Demisting, front
............................................... 45
D
emisting, rear
................................................40
Demisting, rear screen
.............................40, 46
Dimensions
..............................
.....................14 4
Dipstick
................
..........................................114
Direction indicators
...................18, 53, 127, 130
Display screen, instrument panel
...................88
Door pockets
...............................
....................48
Doors
.........................................................11, 3 3
A
B
C
D
BlueHDi ............................................. 16, 21, 103
Bluetooth (hands-free) ............... 2
8 -29, 15 -16, 9
Bluetooth (telephone)
..................... 2
8 - 3 0, 15 -17
Bonnet
........................................................... 112
Boot
........................................................... 11, 3 4
Boot (opening)
...............................
..................29
Brake discs
.................................................... 117
Brake fluid
....................................................... 10
Brake lamps
...............................
...................13 0
Brakes
........................................................... 117
Braking
...............
............................................. 10
Braking assistance system
.............................60
Brightness
....................................................... 19
Bulbs (changing)
............................ 126 -127, 13 0Child seats, ISOFIX
..................................75 -77
Cigarette lighter
..............................................49
CITROËN Connect Nav
....................................1
CITROËN Connect Radio
................................. 1
C
leaning (advice)
..........................................109
Clock
.........................................................24-25
Closing the boot
........................................2
9, 34
Closing the doors
............................................29
Connection, Bluetooth
........ 2
1-22, 28 -30, 15 -17
Connection, MirrorLink
........................19, 12-14
Connection, Wi-Fi network
.............................22
Control, electric windows
................................36
Control, emergency boot release
...................34
Control, heated seats
......................................38
Control stalk, lighting
................................18 , 51
Control stalk, wipers
.......................................54
C
ourtesy lamps .........................................55-56
Cruise control
............................................95 -97
Cup holder
.......................................................48
.
Alphabetical index
148
DSC ................................................................. 14
Dynamic stability control (DSC) ..........14, 6 0 - 62
Earth point, remote
....................................... 11
3
Economy mode
............................................. 10
7
Electronic brake force distribution (EBFD) .....60 - 61
Emergency braking assistance (EBA)
............ 60
Emergency call
......................................... 58-59
Emergency warning lamps
............................. 58
Emissions control
...............................
............. 12
Emissions control system, SCR
..................... 16
Energy economy mode
................................. 10
7
Engine
........................................................ 11 -12
Engine compartment
.................................... 11
3
Engine, Diesel
......................... 12, 102, 118, 143
Engine failure
............................................. 11 -12
Engine oil pressure
......................................... 11
Engine, petrol
...............................
. 102, 113, 142
Engines
.................................................. 141-143
Engine self-diagnostics
.................................. 12
Environment
.................................................... 31
ESC (electronic stability control)
.................... 60
F
illing the AdBlue tank
.................................. 105
Filling the fuel tank
................................ 10 0 -102
Filter, air
........................................................ 11 6
Filter, Diesel fuel
........................................... 113
Filter, oil
................
......................................... 11 6
Filter, particle
......................................... 115 -11 6
Filter, passenger compartment
..................... 11 6
Fitting a wheel
........................................ 124 -126
Fitting roof bars
............................................. 11 0
Fittings, interior
............................................... 48
F
lap, fuel filler
......................................... 10 0 -101
Flashers
............................................ 18, 53, 127Gauge, fuel
.................................................... 10 0
Gearbox, automatic
.............84- 87, 89, 117, 136
Gearbox, electronic
..................................88-90
Gearbox, manual
..................84, 88 - 89, 89, 117
Gear lever, automatic gearbox
.................85 - 87
Gear lever, manual gearbox
...........................84
Gear shift indicator ~ Gear efficiency indicator
.......................................88
Glove box
........................................................ 48
G . P. S .
.............................................................. 14
Guide-me-home
..............................................53
Hazard warning lamps
....................................58
Hazard warning lamps, automatic operation
.... 58
h
eadlamp adjustment
.....................................54
Headlamps, automatic illumination
................53
Headlamps, dipped beam
.................18, 51, 128
Headlamps, halogen
.....................................127
Headlamps, main beam
....................18, 51, 128
Head restraints, front
......................................38
Head restraints, rear
.......................................39
Heating
............................... 4
1-42, 44-45, 47-48
Horn ................................................................. 58Key
............................................................17, 2 9
Key with remote control
......................2
9, 31, 81
Kit, hands-free
........................... 2
8 -29, 15 -16, 9
Kit, temporary puncture repair
............... 11
8 -12 0
Labels, identification
.....................................145
Lamps, front
..................................................127
Level, brake fluid
...........................................115
Level, Diesel additive
....................................115
Level, engine coolant
....................................115
Level, engine oil
............................................114
Levels and checks
..............................
...113 -115
Level, screenwash fluid
................................11
5
Lighting, guide-me home
................................53
Lighting, interior
...............................
.........55-56
Loading
.........................................................11 0
Jack
...............................
.............12 2-123, 26, 10
Jump starting
................................................13 6
Ignition
................
.......................................
83, 31
Immobiliser, electronic
..............................
31, 81
Indicator lamps, operation
................................ 9
I
ndicators, direction
................................
5 3, 127
Inflating tyres
................................................
145
Inflating tyres and accessories (using the kit)
.......................................
11 8 -12 0
Input, auxiliary ...............................................
7, 5
Instrument panel ...............................................8
Internet browser
.............................................. 18
I
SOFIX
............................................................76
Isofix mountings
........................................75, 77
E
F
G
H
K
L
J
IFluid, engine coolant ....................................... 11
Foglamp, rear ............................... 17, 51-52, 130
Foglamps, front
............................ 18, 51-52, 129
Frequency (radio)
...................................... 24-25
Fuel ................................................................ 102
Fuel tank ........................................................ 101
Fusebox, dashboard
...............131-132, 13 4 -13 5
Fusebox, engine compartment ...131-132, 13 4 -13 5
Fuses ....................................... 13
1-132, 13 4 -13 5
Alphabetical index
149
Maintenance (advice) ....................................10 9
Map reading lamps ................................... 55
-56
Markings, identification
.................................145
Mat
.................................................................. 50
Menu
............................................................... 13
Menu, main
....................................................... 3
M
enus (audio)
........................................ 4-5, 4-6
Messages
........................................................ 32
Messages, quick
............................................. 3
2
Mirror, rear view
.............................................. 41
Mirrors, door .............................................. 4 0 - 41
Mirror, vanity
................................................... 48
Misfuel prevention
......................................... 101
Mountings, Isofix
....................................... 75, 77
MP3
CD ......................................................... 5-6Pads, brake
...................................................
117
Paint
..............................................................
145
Paint colour code ..........................................
145
Parking brake
....................................
10, 83, 117
Parking sensors, rear ...................................... 97
Passenger’s airbag
......................................... 14
P
lates, identification
...................................... 145
Player, Apple® ........................................... 2 7, 11
Player, MP3
CD ............................... ........26, 5 - 6
Player, USB
....................................... 26, 10, 5, 4
Port, USB
................................ 49, 26, 10, 5, 7, 4
Power steering
...............................
.................14
Pre-heater, Diesel
........................................... 12
Pressures, tyres
.................................... 121, 14 5
Pre-tensioning seat belts
................................ 64
Priming the fuel system
................................ 11 8
Profiles
...................................................... 3 4, 18
Protecting children
.......65 - 66, 68 -70, 74, 76 -77
Puncture
................................................. 11 8 -12 0
Radio
.................................. 23 -24, 27, 7, 11, 3, 2
Radio, digital (Digital Audio Broadcasting – DAB)
................................ 25, 9
Range, AdBlue
........................................... 21-22
RDS
................
....................................... 24-25, 7
Rear screen, demisting
................................... 46
Recharging the battery
.......................... 137-13 8
Reduction of electrical load
.......................... 107
Regeneration of the particle filter
.................11 6
Reinitialisation of the under- inflation detection system
............................. 91
Reinitialising the remote control
..................... 3
0
Reminder, key in ignition
................................. 83
R
eminder, lighting on
...................................... 52
R
emote control
.......................................... 29, 31
Removing a wheel
................................. 124 -126
Removing the mat
........................................... 50
Replacing bulbs
............................. 12
6 -127, 13 0Safety, children
.......................65 - 66, 68 -70, 76
Screen, cold climate
.....................................10
9
Screen menu map
...........................................13
Screen, multifunction (with audio system)
........3
Screens, very cold conditions
.....................10
9
Screenwash, front
...........................................55
SCR (Selective Catalytic Reduction)
............103
SCR system
..................................................103
Seat belts
......................................10, 63 - 64, 73
Seats, front
...............................
.......................37
Seats, heated
..................................................38
Seats, rear
.......................................................39
Selector, gear
............................................84- 87
Serial number, vehicle
..................................145
Service
............................................................17
Service indicator
.............................................19
Servicing
......................................................... 19
S
ettings, system
........................................35, 19
Sidelamps
....................................... 5
1, 128, 13 0
Side repeater
................................................12 9
Snow chains
..................................................10 6
Socket, 12
V accessory ..................................49
Socket, auxiliary
.................................... 2
6, 10, 7
Socket, JACK
..................................49, 26, 10, 7
Sockets, audio
........................................ 4
9, 7, 5
Sockets, auxiliary
...............................
...............5
Oil change
.....................................................
11
4
Oil consumption
............................................ 114
Oil, engine
.......................................... 1 0 -11, 114
Opening the bonnet
...................................... 112
Opening the boot
...................................... 29, 34
Opening the doors
.................................... 29, 33
Number plate lamps
...................................... 131M
P
R
S
O
N
Load reduction mode .................................... 107
Locating your vehicle ...................................... 30
Locking the doors
........................................... 33
L
ow fuel level
.......................................... 12
, 10 0 Replacing fuses
......................131-132, 13 4 -13 5
Replacing the air filter ................................... 11
6
Replacing the oil filter
................................... 11
6
Replacing the passenger compartment filter .....116
Reservoir, screenwash
................................. 115
Resetting the service indicator
....................... 21
Resetting the trip recorder
.............................. 24
Reversing camera
...............................
............ 99
Reversing lamps
..............................
............. 13 0
Roof bars
....................................................... 11 0
Running out of fuel (Diesel)
.......................... 11 8
.
Alphabetical index