2022 CHRYSLER PACIFICA HYBRID Owners Manual

367
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
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368CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special TDD (Telecommu -
nication Devices for the Deaf) equipment at its
customer center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.

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CUSTOMER ASSISTANCE369
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and
provisions of FCA Canada Inc. warranties
applicable to this vehicle and market. Refer to
owners.mopar.ca/en/ for further information.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
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370CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific FCA
vehicles. To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouillage,
et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.

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371
INDEX
A
About Your Brakes......................................... 360Adaptive Cruise Control (ACC)
(Cruise Control).................................... 146, 147Adding Engine Coolant (Antifreeze)............... 325Additives, Fuel............................................... 363AdjustDown........................................................... 47Forward....................................................... 47Rearward..................................................... 47Up................................................................ 47Air Bag........................................................... 251Air Bag Operation...................................... 252Air Bag Warning Light...................... 250, 252Driver Knee Air Bag................................... 257Enhanced Accident Response......... 260, 308Event Data Recorder (EDR)....................... 308Front Air Bag............................................. 252If Deployment Occurs................................ 259Knee Impact Bolsters................................ 256Maintaining Your Air Bag System.............. 261Maintenance............................................. 261
Redundant Air Bag Warning Light............. 251Side Air Bags............................................ 257Transporting Pets..................................... 279Air Bag Light................................ 121, 250, 279Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 316Air Conditioner Maintenance........................ 317Air Conditioner Refrigerant.................. 317, 318Air Conditioner System................................. 317Air Conditioning Filter..............................83, 318Air Conditioning, Operating Tips....................... 83Air Filter........................................................ 316Air PressureTires......................................................... 347AlarmArm The System.......................................... 22Disarm The System..................................... 22Security Alarm.......................................... 124All Wheel DriveTowing...................................................... 308All Wheel Drive (AWD)................................... 143Alterations/ModificationsVehicle......................................................... 10
Amazon FireTV..................................... 213, 218Amazon FireTV Built-In.................................. 213Antifreeze (Engine Coolant).................. 325, 364Disposal.................................................... 326Anti-Lock Brake System (ABS)....................... 223Anti-Lock Warning Light................................ 124Assist, Hill Start............................................. 227Audio Jack........................................................87Audio Systems (Radio).................................. 187Auto Up Power Windows..................................93Automatic Dimming Mirror...............................57Automatic Headlights.......................................67Automatic Temperature Control (ATC)..............82Automatic Transaxle..................................... 139Automatic Transmission................................ 140Adding Fluid..................................... 328, 366Fluid And Filter Change............................. 328Fluid Change............................................. 328Fluid Level Check...................................... 328Fluid Type........................................ 328, 366Special Additives...................................... 328
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372 AutoPark
........................................................ 132AUX Cord.......................................................... 87Auxiliary Electrical Outlet (Power Outlet).......... 89AWD Towing....................................................... 308Axle Lubrication............................................. 366
B
Back-Up Camera............................................ 168Battery................................................. 121, 314Charging System Light............................... 121Jump Starting............................................ 300Keyless Key Fob Replacement.................... 15Battery Saver Feature...................................... 68Belts, Seat..................................................... 279Blind Spot Monitoring.................................... 229Body Mechanism Lubrication........................ 320B-Pillar Location............................................. 343Brake Assist System...................................... 224Brake Control System, Electronic.................. 224Brake Fluid.................................................... 366Brake System...................................... 327, 360Anti-Lock (ABS).......................................... 360Fluid Check..................................... 327, 366Master Cylinder......................................... 327Parking...................................................... 136Warning Light............................................ 122
Brake/Transmission Interlock...................... 140Brightness, Interior Lights................................ 69Bulb Replacement............................... 337, 338Bulbs, Light................................. 281, 337, 338
C
Camera......................................................... 168Camera, Rear....................................... 168, 169Capacities, Fluid........................................... 364Caps, FillerFuel.......................................................... 172Oil (Engine)............................................... 313Radiator (Coolant Pressure)..................... 326Car Washes................................................... 357Carbon Monoxide Warning............................ 281CargoVehicle Loading........................................ 100Cargo Area Cover.......................................... 100Cargo CompartmentLuggage Carrier........................................ 106Cargo Load Floor........................................... 100Cargo Tie-Downs........................................... 100Cellular Phone.............................................. 222Certification Label......................................... 173Chains, Tire................................................... 353Change Oil Indicator..................................... 114
Changing A Flat Tire...................................... 286Chart, Tire Sizing........................................... 340Check Engine Light
(Malfunction Indicator Light)......................... 130Checking Your Vehicle For Safety.................. 278Checks, Safety.............................................. 278Child Restraint.............................................. 262Child RestraintsBooster Seats........................................... 265Center Seat LATCH................................... 271Child Seat Installation...................... 273, 275How To Stow An unused ALR Seat Belt..... 272Infant And Child Restraints....................... 263Lower Anchors And Tethers For Children.......................................... 266Older Children And Child Restraints.......... 264Seating Positions...................................... 266Using The Top Tether Anchorage.............. 276Clean Air Gasoline......................................... 361CleaningWheels...................................................... 352Climate Control................................................72Automatic....................................................72Manual........................................................77Rear......................................................76, 81Cold Weather Operation................................ 134

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373
Compact Spare Tire
....................................... 351Computer, Trip/Travel................................... 121Contract, Service........................................... 368Cooling Pressure Cap (Radiator Cap).............326Cooling System.............................................. 324Adding Coolant (Antifreeze)....................... 325Coolant Level............................................ 326Cooling Capacity........................................ 364Disposal Of Used Coolant.......................... 326Drain, Flush, And Refill.............................. 324Inspection....................................... 324, 326Points To Remember................................. 326Pressure Cap............................................. 326Radiator Cap............................................. 326Selection Of Coolant (Antifreeze)........................ 325, 364, 365Corrosion Protection...................................... 357Cruise Control................................................ 146Cruise Control (Speed Control)...................... 147Cruise Light......................................... 127, 128Customer Assistance..................................... 367Cybersecurity................................................. 187
D
Daytime Running Lights................................... 65Dealer Service.............................................. 315Defroster, Windshield................................... 279Delay (Intermittent) Wipers.............................. 70Diagnostic System, Onboard......................... 129Dimmer SwitchHeadlight..................................................... 65DipsticksOil (Engine)............................................... 314Disable Vehicle Towing................................. 306DisposalAntifreeze (Engine Coolant)...................... 326Door Ajar.............................................. 122, 123Door Ajar Light..................................... 122, 123Driver’s Seat Back Tilt...................................... 33DrivingThrough Flowing, Rising, Or ShallowStanding Water
.................................... 186
E
Electric Brake Control System....................... 224Anti-Lock Brake System............................ 223Traction Control System........................... 228Electric Parking Brake................................... 136Electric Remote Mirrors................................... 59
Electronic Stability Control (ESC)................... 225Electronic Throttle Control Warning Light...... 123Emergency Braking....................................... 235Emergency, In Case OfHazard Warning Flasher........................... 282Jacking............................................. 286, 288Jump Starting........................................... 300Overheating.............................................. 303Towing...................................................... 306Emission Control System Maintenance......... 130Engine........................................................... 313Air Cleaner................................................ 316Block Heater............................................. 135Break-In Recommendations..................... 135Checking Oil Level.................................... 314Compartment........................................... 313Compartment Identification...................... 313Coolant (Antifreeze).................................. 365Cooling...................................................... 324Exhaust Gas Caution................................ 281Fails To Start............................................. 134Flooded, Starting...................................... 134Fuel Requirements................................... 361Oil...........................................315, 364, 365Oil Filler Cap............................................. 313
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374 Oil Filter
..................................................... 316Oil Selection.................................... 315, 364Oil Synthetic.............................................. 316Overheating............................................... 303Starting..................................................... 131Enhanced Accident Response
Feature................................................ 260, 308Ethanol.......................................................... 362Exhaust Gas Cautions.................................... 281Exhaust System................................... 281, 323Exterior Lighting...................................... 65, 338Exterior Lights...................... 65, 281, 337, 338
F
FiltersAir Cleaner
................................................. 316Air Conditioning.................................. 83, 318Engine Oil........................................ 316, 365Engine Oil Disposal................................... 316FireTV............................................................ 218FlashersHazard Warning......................................... 282Turn Signals.................... 65, 128, 281, 338Flash-To-Pass........................................... 65, 67Flat Tire Changing....................... 286, 339, 350Flat Tire Stowage........................ 294, 339, 350Flooded Engine Starting................................ 134
Fluid Capacities............................................ 364Fluid Leaks................................................... 281Fluid Level ChecksBrake........................................................ 327Engine Oil................................................. 314Fluid, Brake.................................................. 366Fog Lights................................................. 65, 68Fold In Floor (Stow ‘n Go) Seating.................... 42Fold-Flat Seats................................................. 33Forward Collision Warning............................ 233Freeing A Stuck Vehicle................................ 305Front Position Light....................................... 338Fuel............................................................... 361Additives................................................... 363Clean Air................................................... 361Ethanol..................................................... 362Filler Cap (Gas Cap).................................. 172Gasoline................................................... 361Materials Added....................................... 363Methanol.................................................. 362Octane Rating.................................. 361, 365Requirements........................................... 361Specifications........................................... 365Tank Capacity........................................... 364Fuses............................................................ 329
G
Garage Door Opener (HomeLink).....................61Gas Cap (Fuel Filler Cap)............................... 172Gasoline, (Fuel)............................................. 361Gasoline, Clean Air........................................ 361Gasoline, Reformulated................................ 361Gear Ranges................................................. 141Glass Cleaning.............................................. 359Gross Axle Weight Rating.............................. 175Gross Vehicle Weight Rating......................... 174GVWR............................................................ 173
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
................... 186Hazard Warning Flashers.............................. 282Head Restraints...............................................52Headlights........................................................65Cleaning.................................................... 357High Beam/Low Beam Select Switch..........65Lights On Reminder..............................65, 67Passing.................................................65, 67Switch..........................................................65Time Delay...................................................65Washers.......................................................67

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