
194IN CASE OF EMERGENCY
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside Assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call
1. Push the SOS Call button on the Rearview Mirror.
NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror. 2. The LED light located between the ASSIST and
SOS buttons on the Rearview Mirror will turn
green once a connection to a SOS operator has
been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a SOS
Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occur -
ring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected
with the SOS operator until the SOS oper -
ator terminates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect and SiriusXM Guardian™ features and
applications in this vehicle. Only use Uconnect
features and SiriusXM Guardian™ services when
it is safe to do so. Failure to do so may result in
an accident involving serious injury or death.
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196IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position.
The vehicle’s electrical systems are not intact.
The SOS Call system software and/or hardware
are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are unavail -
able or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network conges -
tion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/data) or
4G (data) and GPS signal reception, which can
prevent your vehicle from placing an emergency
call. An operable LTE (voice/data) or 4G (data)
network connection and a GPS signal is
required for the SOS Call system to function
properly.
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user's authority to operate
the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect and SiriusXM Guardian™ features and
applications in this vehicle. Only use Uconnect
features and SiriusXM Guardian™ services when
it is safe to do so. Failure to do so may result in
an accident involving serious injury or death.
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IN CASE OF EMERGENCY197
(Continued)
JACKING AND TIRE CHANGING
PREPARATIONS FOR JACKING
1. Park the vehicle on a firm, level surface. Avoid ice or slippery areas.
2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn the ignition to the OFF position.
6. Block both the front and rear of the wheel
diagonally opposite the jacking position. For
example, if the driver’s front wheel is being
changed, block the passenger’s rear wheel.
Wheel Blocked
NOTE:Passengers should not remain in the vehicle when
the vehicle is being lifted or raised.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is
dangerous. The vehicle could slip off the jack
and fall on you. You could be crushed. Never
put any part of your body under a vehicle that
is on a jack. If you need to get under a raised
vehicle, take it to a service center where it
can be raised on a lift.
Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
WARNING!
7
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IN CASE OF EMERGENCY199
Jacking Warning Label
Placement for the front and rear jacking locations
are critical. See the following images for proper
jacking locations.
Jacking Locations
1. Remove the spare tire, jack, and lug wrench.
2. If equipped with aluminum wheels where the
center cap covers the lug nuts, use the lug
wrench to pry the center cap off carefully
before raising the vehicle.
3. Before raising the vehicle, use the lug wrench to loosen, but not remove, the lug nuts on the
wheel with the flat tire. Turn the lug nuts
counterclockwise one turn while the wheel is
still on the ground.
4. Place the jack underneath the lift area that is closest to the flat tire. Turn the jack screw
clockwise to firmly engage the jack saddle with
the lift area of the sill flange.
Apply the parking brake firmly and set an auto -
matic transmission in PARK.
Chock the wheel diagonally opposite the
wheel to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated for
lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
WARNING!CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the
Jacking Instructions for this vehicle.
7
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IN CASE OF EMERGENCY201
NOTE:
For vehicles so equipped, do not attempt to
install a center cap or wheel cover on the
compact spare Úpage 254.
8. Install the lug nuts with the cone shaped end of the lug nut toward the wheel. Lightly tighten
the lug nuts.
9. Lower the vehicle to the ground by turning the jack handle counterclockwise.
10. Finish tightening the wheel bolts. Push down on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 263.
11. Stow the jack, tools and flat tire. Make sure the base of the jack faces the front of the vehicle
before tightening down the fastener.
JUMP STARTING
If your vehicle has a discharged battery, it can be
jump started using a set of jumper cables and a
battery in another vehicle, or by using a portable
battery booster pack. Jump starting can be
dangerous if done improperly, so please follow the
procedures in this section carefully.
NOTE:When using a portable battery booster pack, follow
the manufacturer's operating instructions and
precautions.
PREPARATIONS FOR JUMP START
The battery is stored under an access cover in the
trunk. Remote battery posts are located on the
right side of the engine compartment for jump
starting.
Jump Starting Locations
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
WARNING!
A loose tire or jack thrown forward in a collision
or hard stop could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided. Have the
deflated (flat) tire repaired or replaced
immediately.
WARNING!
Do not attempt jump starting if the battery is
frozen. It could rupture or explode and cause
personal injury.
CAUTION!
Do not use a portable battery booster pack or any
other booster source with a system voltage greater
than 12 Volts or damage to the battery, starter
motor, alternator or electrical system may occur.
Remote Positive (+) Post
Remote Negative (-) Post
7
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206IN CASE OF EMERGENCY
3. Using a small screwdriver or similar tool, fish the tether strap up through the opening in the
console base.
4. Press and maintain firm pressure on the brake pedal.
5. Insert the screwdriver into the slot in the center of the lever, and disengage the lever
locking tab by pushing it to the right.
6. While holding the locking tab in the disengaged position, pull the tether strap to
rotate the lever up and rearward, until it locks
in place in the vertical position. The vehicle is
now out of PARK and can be moved. Release
the parking brake only when the vehicle is
securely connected to a tow vehicle.
Engaging The Lever
To Reset The Manual Park Release:
1. Push the latch (at the base of the lever, on the
rear side) rearward (away from the lever) to
unlatch the lever.
2. Rotate the Manual Park Release lever forward and down, to its original position, until the
locking tab snaps into place to secure the
lever.
Disengaging The Lever
3. Pull up gently on the tether strap to confirm
that the lever is locked in its stowed position.
4. Tuck the tether strap into the base of the console. Reinstall the console storage bin.
When the lever is in the release position the access
cover cannot be reinstalled.
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand, or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Then, shift
back and forth between DRIVE and REVERSE while
gently pressing the accelerator. Use the least
amount of accelerator pedal pressure that will
maintain the rocking motion, without spinning the
wheels or racing the engine.
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IN CASE OF EMERGENCY207
(Continued)
NOTE:
For vehicles with automatic transmission: Shifts
between DRIVE and REVERSE can only be
achieved at wheel speeds of 5 mph (8 km/h) or
less. Whenever the transmission remains in
NEUTRAL for more than two seconds, you must
press the brake pedal to engage DRIVE or
REVERSE.
Push the ESC OFF button to place the Electronic
Stability Control (ESC) system in “Partial OFF”
mode, before rocking the vehicle Ú page 147.
Once the vehicle has been freed, push the ESC
OFF button again to restore “ESC On” mode.
CAUTION!
Racing the engine or spinning the wheels may
lead to transmission overheating and failure.
Allow the engine to idle with the transmission in
NEUTRAL for at least one minute after every five
rocking-motion cycles. This will minimize
overheating and reduce the risk of clutch or
transmission failure during prolonged efforts to
free a stuck vehicle.
WARNING!
Fast spinning tires can be dangerous. Forces
generated by excessive wheel speeds may
cause damage, or even failure, of the axle and
tires. A tire could explode and injure someone.
Do not spin your vehicle's wheels faster than
30 mph (48 km/h) or for longer than 30
seconds continuously without stopping when
you are stuck and do not let anyone near a
spinning wheel, no matter what the speed.
CAUTION!
Racing the engine or spinning the wheels may
lead to transmission overheating and failure.
Allow the engine to idle with the transmission
in NEUTRAL for at least one minute after every
five rocking-motion cycles. This will minimize
overheating and reduce the risk of transmis -
sion failure during prolonged efforts to free a
stuck vehicle.
When “rocking” a stuck vehicle by shifting
between DRIVE and REVERSE, do not spin the
wheels faster than 15 mph (24 km/h), or
drivetrain damage may result.
Revving the engine or spinning the wheels
too fast may lead to transmission over -
heating and failure. It can also damage the
tires. Do not spin the wheels above 30 mph
(48 km/h) while in gear (no transmission
shifting occurring).
CAUTION!
7
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208IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
Proper towing or lifting equipment is required to
prevent damage to your vehicle. Use only tow bars
and other equipment designed for this purpose,
following equipment manufacturer’s instructions.
Use of safety chains is mandatory. Attach a tow bar
or other towing device to main structural members
of the vehicle, not to bumpers or associated
brackets. State and local laws regarding vehicles
under tow must be observed. If you must use the accessories (wipers,
defrosters, etc.) while being towed, the ignition
must be in the ON/RUN mode, not the ACC mode.
If the key fob is unavailable, or the vehicle's battery
is discharged, instructions on shifting the
transmission out of PARK for towing Ú
page 205.
Towing Condition
Wheels OFF The GroundRWD MODELSAWD MODELS
Flat Tow NONEIf transmission is operable:
• Transmission in NEUTRAL
• 30 mph (48 km/h) max speed
• 30 miles (48 km) max distance NOT ALLOWED
Wheel Lift Or Dolly Tow Front
NOT RECOMMENDED (but, if used,
same limitations as above) NOT ALLOWED
Rear NOT RECOMMENDED NOT RECOMMENDED, but, if used:
Ignition in ON/RUN mode
Transmission in
NEUTRAL
(NOT in PARK)
Flatbed ALLBEST METHOD BEST METHOD
CAUTION!
Do not use sling type equipment when towing.
Vehicle damage may occur.
When securing the vehicle to a flat bed truck,
do not attach to front or rear suspension
components. Damage to your vehicle may
result from improper towing.
FCA US LLC does not recommend towing this
vehicle using a tow dolly. Vehicle damage may
occur.
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