
194IN CASE OF EMERGENCY
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside Assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call
1. Push the SOS Call button on the Rearview Mirror.
NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror. 2. The LED light located between the ASSIST and
SOS buttons on the Rearview Mirror will turn
green once a connection to a SOS operator has
been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a SOS
Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occur -
ring in the vehicle. The vehicle’s SOS Call
system will attempt to remain connected
with the SOS operator until the SOS oper -
ator terminates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect and SiriusXM Guardian™ features and
applications in this vehicle. Only use Uconnect
features and SiriusXM Guardian™ services when
it is safe to do so. Failure to do so may result in
an accident involving serious injury or death.
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198IN CASE OF EMERGENCY
(Continued)
JACK LOCATION/SPARE TIRE STOWAGE
The jack, spare tire and fuel funnel are stowed
under an access cover in the trunk.
NOTE:The spare tire must be removed in order to access
the jack.
Follow these steps to access the jack and spare
tire.
1. Open the trunk.
2. Lift the access cover using the pull strap.
3. Rotate the fastener securing the spare tire counterclockwise to remove it.
Spare Tire Fastener
4. Remove the spare tire to access the jack.
Jack Location
5. Rotate the fastener securing the jack counter -
clockwise to remove it.
Jack Fastener
6. Remove the jack and lug wrench assembly
from under the spare tire. Turn the jack screw
to the left to loosen the lug wrench, and
remove the wrench from the jack assembly.
JACKING AND CHANGING A TIRE
WARNING!
A loose tire or jack thrown forward in a collision
or hard stop could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided. Have the
deflated (flat) tire repaired or replaced
immediately.
WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
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IN CASE OF EMERGENCY199
Jacking Warning Label
Placement for the front and rear jacking locations
are critical. See the following images for proper
jacking locations.
Jacking Locations
1. Remove the spare tire, jack, and lug wrench.
2. If equipped with aluminum wheels where the
center cap covers the lug nuts, use the lug
wrench to pry the center cap off carefully
before raising the vehicle.
3. Before raising the vehicle, use the lug wrench to loosen, but not remove, the lug nuts on the
wheel with the flat tire. Turn the lug nuts
counterclockwise one turn while the wheel is
still on the ground.
4. Place the jack underneath the lift area that is closest to the flat tire. Turn the jack screw
clockwise to firmly engage the jack saddle with
the lift area of the sill flange.
Apply the parking brake firmly and set an auto -
matic transmission in PARK.
Chock the wheel diagonally opposite the
wheel to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated for
lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
WARNING!CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the
Jacking Instructions for this vehicle.
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IN CASE OF EMERGENCY201
NOTE:
For vehicles so equipped, do not attempt to
install a center cap or wheel cover on the
compact spare Úpage 254.
8. Install the lug nuts with the cone shaped end of the lug nut toward the wheel. Lightly tighten
the lug nuts.
9. Lower the vehicle to the ground by turning the jack handle counterclockwise.
10. Finish tightening the wheel bolts. Push down on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 263.
11. Stow the jack, tools and flat tire. Make sure the base of the jack faces the front of the vehicle
before tightening down the fastener.
JUMP STARTING
If your vehicle has a discharged battery, it can be
jump started using a set of jumper cables and a
battery in another vehicle, or by using a portable
battery booster pack. Jump starting can be
dangerous if done improperly, so please follow the
procedures in this section carefully.
NOTE:When using a portable battery booster pack, follow
the manufacturer's operating instructions and
precautions.
PREPARATIONS FOR JUMP START
The battery is stored under an access cover in the
trunk. Remote battery posts are located on the
right side of the engine compartment for jump
starting.
Jump Starting Locations
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
WARNING!
A loose tire or jack thrown forward in a collision
or hard stop could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided. Have the
deflated (flat) tire repaired or replaced
immediately.
WARNING!
Do not attempt jump starting if the battery is
frozen. It could rupture or explode and cause
personal injury.
CAUTION!
Do not use a portable battery booster pack or any
other booster source with a system voltage greater
than 12 Volts or damage to the battery, starter
motor, alternator or electrical system may occur.
Remote Positive (+) Post
Remote Negative (-) Post
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IN CASE OF EMERGENCY205
NOTE:There are steps that you can take to slow down an
impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off. The
A/C system adds heat to the engine cooling
system and turning the A/C off can help remove
this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the heater
core to act as a supplement to the radiator and
aids in removing heat from the engine cooling
system.
MANUAL PARK RELEASE
To move the vehicle in cases where the
transmission will not shift out of PARK (such as a
depleted battery), a Manual Park Release is
available.
Follow these steps to use the Manual Park
Release:
1. Firmly apply the parking brake.
2. Remove the console storage bin to access the
Manual Park Release lever.
Manual Park Release Cover
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator.
If you see or hear steam coming from under the
hood, do not open the hood until the radiator
has had time to cool. Never try to open a cooling
system pressure cap when the radiator or
coolant bottle is hot.
CAUTION!
Driving with a hot cooling system could damage
your vehicle. If the temperature gauge reads
HOT (H), pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range. If
the pointer remains on HOT (H), and you hear
continuous chimes, turn the engine off
immediately and call for service.
WARNING!
Always secure your vehicle by fully applying the
parking brake before activating the Manual Park
Release. In addition, you should be seated in the
driver's seat with your foot firmly on the brake
pedal when activating the Manual Park Release.
Activating the Manual Park Release will allow
your vehicle to roll away if it is not secured by the
parking brake, or by proper connection to a tow
vehicle. Activating the Manual Park Release on
an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.
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206IN CASE OF EMERGENCY
3. Using a small screwdriver or similar tool, fish the tether strap up through the opening in the
console base.
4. Press and maintain firm pressure on the brake pedal.
5. Insert the screwdriver into the slot in the center of the lever, and disengage the lever
locking tab by pushing it to the right.
6. While holding the locking tab in the disengaged position, pull the tether strap to
rotate the lever up and rearward, until it locks
in place in the vertical position. The vehicle is
now out of PARK and can be moved. Release
the parking brake only when the vehicle is
securely connected to a tow vehicle.
Engaging The Lever
To Reset The Manual Park Release:
1. Push the latch (at the base of the lever, on the
rear side) rearward (away from the lever) to
unlatch the lever.
2. Rotate the Manual Park Release lever forward and down, to its original position, until the
locking tab snaps into place to secure the
lever.
Disengaging The Lever
3. Pull up gently on the tether strap to confirm
that the lever is locked in its stowed position.
4. Tuck the tether strap into the base of the console. Reinstall the console storage bin.
When the lever is in the release position the access
cover cannot be reinstalled.
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand, or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Then, shift
back and forth between DRIVE and REVERSE while
gently pressing the accelerator. Use the least
amount of accelerator pedal pressure that will
maintain the rocking motion, without spinning the
wheels or racing the engine.
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208IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
Proper towing or lifting equipment is required to
prevent damage to your vehicle. Use only tow bars
and other equipment designed for this purpose,
following equipment manufacturer’s instructions.
Use of safety chains is mandatory. Attach a tow bar
or other towing device to main structural members
of the vehicle, not to bumpers or associated
brackets. State and local laws regarding vehicles
under tow must be observed. If you must use the accessories (wipers,
defrosters, etc.) while being towed, the ignition
must be in the ON/RUN mode, not the ACC mode.
If the key fob is unavailable, or the vehicle's battery
is discharged, instructions on shifting the
transmission out of PARK for towing Ú
page 205.
Towing Condition
Wheels OFF The GroundRWD MODELSAWD MODELS
Flat Tow NONEIf transmission is operable:
• Transmission in NEUTRAL
• 30 mph (48 km/h) max speed
• 30 miles (48 km) max distance NOT ALLOWED
Wheel Lift Or Dolly Tow Front
NOT RECOMMENDED (but, if used,
same limitations as above) NOT ALLOWED
Rear NOT RECOMMENDED NOT RECOMMENDED, but, if used:
Ignition in ON/RUN mode
Transmission in
NEUTRAL
(NOT in PARK)
Flatbed ALLBEST METHOD BEST METHOD
CAUTION!
Do not use sling type equipment when towing.
Vehicle damage may occur.
When securing the vehicle to a flat bed truck,
do not attach to front or rear suspension
components. Damage to your vehicle may
result from improper towing.
FCA US LLC does not recommend towing this
vehicle using a tow dolly. Vehicle damage may
occur.
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IN CASE OF EMERGENCY209
ALL WHEEL DRIVE (AWD) MODELS
FCA US LLC recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.
If the transmission and driveline are operable,
AWD models can also be towed with the ignition in
the ON/RUN mode, the transmission in NEUTRAL
(N) (not in PARK!), and the rear wheels OFF the
ground with no limitation on speed or distance.
Since the ignition MUST be in the ON/RUN mode to
tow in this manner, AWD vehicles must be towed
with ALL FOUR wheels OFF the ground (e.g. on a
flatbed truck) if the key fob is unavailable.
REAR WHEEL DRIVE (RWD) MODELS
FCA LLC US recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the
transmission is operable, this vehicle may be flat
towed (with all four wheels on the ground) under
the following conditions:
The transmission must be in NEUTRAL (N).
Instructions on shifting the transmission to
NEUTRAL (N) when the engine is off
Ú page 205.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed 30 miles
(48 km).
If the transmission is not operable, or the vehicle
must be towed faster than 30 mph (48 km/h) or
farther than 30 miles (48 km), then the only
acceptable method of towing is with a flatbed
truck.
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)
This vehicle is equipped with an Enhanced
Accident Response System.
This feature is a communication network that
takes effect in the event of an impact Úpage 174.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to
record data that will assist in understanding how a
vehicle’s systems performed under certain crash
or near crash-like situations, such as an air bag
deployment or hitting a road obstacle Úpage 175.
CAUTION!
Towing this vehicle using any other method
can cause severe transmission and/or
transfer case damage.
Damage from improper towing is not covered
under the New Vehicle Limited Warranty.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission
damage. Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
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