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488 ONSTAR
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
.Locate a gas station with an
attendant to pump gas.
.Find a hotel, restaurant, etc., that
meets accessibility needs.
.Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTYmode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for an extended period
of time without an ignition cycle. To
find out the duration of time that
applies for the vehicle, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR. If the vehicle
has not been started for an extended
period of time, OnStar can contact
Roadside Service or a locksmith to
help gain access to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
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ONSTAR 489
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0367. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.
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490 ONSTAR
Third parties may unlawfully intercept
or access transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
To obtain the source code under
GPL, LGPL, MPL, and other open
source licenses, that is contained
in this product, please visit
https://opensource.lge.com. In addition
to the source code, all referred license
terms, warranty disclaimers, and
copyright notices are available for
download. This offer is valid for a
period of three years after our last
shipment of this product. This offer is
valid to anyone in receipt of this
information.
*Provided through LG Electronics Inc.,
who is solely responsible for
provisions of related OSS compliance.
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CONNECTED SERVICES 491
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 491
Connections . . . . . . . . . . . . . . . . . . . . . . 492
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 493
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped. Select Turn-by-Turn
Directions from the Services tab of the
OnStar app to call an Advisor or select
a recent or favorite destination. Touch
the navigation icons to select home,
address, or place. A destination
transfer from OnStar will show the
detail view of the destination when it
is transferred from OnStar to the
Navigation application. See
www.onstar.com for a coverage map.
Services vary by model. Map coverage
is available in the United States and
Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
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492 CONNECTED SERVICES
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some
vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app, or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
.Locate a dealer and schedule
service.
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CONNECTED SERVICES 493
.Request Roadside Service.
.Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
.Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for details
and system limitations. Features are
subject to change. For updates on
feature capabilities, see
my.cadillac.com. Message and data
rates may apply.
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494 INDEX
IndexA
Accessories and Modifications . . . . . 369
Accessory Power . . . . . . . . . . . . . . . . . . . . 250
Adaptive Cruise Control . . . . . . . . . . . . 275
Add-On Electrical Equipment . . . . . . 367
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . . . . 44
Agreements Trademarks and License . . . . . . . . . 212
Air Cleaner/Filter, Engine . . . . . . . . . . 377
Air Conditioning . . . . . . . . . . . . . . .221, 225
Air Filter
Life System . . . . . . . . . . . . . . . . . . . . . . . . 377
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . . . . . 228
Air Suspension Four Corner . . . . . . . . . . . . . . . . . . . . . . . 270
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
How Does an Airbag Restrain? . . . . 71
Passenger Sensing System . . . . . . . . 72
What Makes an AirbagInflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . . . . 71
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Where Are the Airbags? . . . . . . . . . . . 68
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Passenger Status Indicator . . . . . . . 122
Readiness Light . . . . . . . . . . . . . . . . . . . 121
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
System Check . . . . . . . . . . . . . . . . . . . . . . 66
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . 27
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . 327
Rear Cross Traffic . . . . . . . . . . . . . . . . . 319
Rear Pedestrian . . . . . . . . . . . . . . . . . . . 318
Side Blind Zone (SBZA) . . . . . . . . . . 327
All-Season Tires . . . . . . . . . . . . . . . . . . . . . 403
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . 166
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . 171
Antilock Brake System (ABS) . . . . . . 262
Warning Light . . . . . . . . . . . . . . . . . . . . 126
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INDEX 495
Appearance CareExterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . . . . . 203
Armrest Storage . . . . . . . . . . . . . . . . . . . . . . 99
Assistance Systems for Driving . . . . 319
Assistance Systems for Parking and Backing . . . . . . . . . . . . . . . . . . . . . . . 303
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Auto Stop Stop/Start System . . . . . . . . . . . . . . . . 249
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . 33
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emergency Braking (AEB) . . . . . . . . 321
Headlamp System . . . . . . . . . . . . . . . . 154
Parking Assist (APA) . . . . . . . . . . . . . 314
Transmission . . . . . . . . . . . . . . . . . . . . . . 252
Transmission Fluid . . . . . . . . . . . . . . . 376
Vehicle Hold Light . . . . . . . . . . . . . . . . 126
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . 256
Automatic Vehicle Hold (AVH) . . . . 264
Avoiding Untrusted Media
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Axle, Front . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
B
Battery
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Load Management . . . . . . . . . . . . . . . . 158
Power Protection . . . . . . . . . . . . . . . . . . 158
Battery - North America . . . . . .386, 436
Blade Replacement, Wiper . . . . . . . . . 388
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . 198, 199
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . 174
Brake Electric Boost . . . . . . . . . . . . . . . . . . . . . 262
Parking, Electric . . . . . . . . . . . . . . . . . . 262
System Warning Light . . . . . . . . . . . . 125
Brake Pad Life System . . . . . . . . . . . . . . 384
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Pad Life System . . . . . . . . . . . . . . . . . . . 384
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Automatic Emergency (AEB) . . . . . 321
Reverse Automatic . . . . . . . . . . . . . . . . 316 Braking System
Front Pedestrian (FPB) . . . . . . . . . . . 323
Break-In, New Vehicle . . . . . . . . . . . . . . 245
Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . 59
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . . . . 390
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . 390
Buying New Tires . . . . . . . . . . . . . . . . . . . 419
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . 109
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . 369
California Proposition 65 Warning . . . . . . . . . . . . . . . . . . .386, 436, Back Cover
Camera Rear Vision (RVC) . . . . . . . . . . . . . . . . . 304
Canadian Vehicle Owners . . . . . . . . . . . . . 2
Capacities and Specifications . . . . . . 468
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . . . . . 252
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Winter Driving . . . . . . . . . . . . . . . . . . . . 240
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . 101