Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
488 ONSTAR
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
.Locate a gas station with an
attendant to pump gas.
.Find a hotel, restaurant, etc., that
meets accessibility needs.
.Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTYmode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for an extended period
of time without an ignition cycle. To
find out the duration of time that
applies for the vehicle, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR. If the vehicle
has not been started for an extended
period of time, OnStar can contact
Roadside Service or a locksmith to
help gain access to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
CONNECTED SERVICES 491
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 491
Connections . . . . . . . . . . . . . . . . . . . . . . 492
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 493
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped. Select Turn-by-Turn
Directions from the Services tab of the
OnStar app to call an Advisor or select
a recent or favorite destination. Touch
the navigation icons to select home,
address, or place. A destination
transfer from OnStar will show the
detail view of the destination when it
is transferred from OnStar to the
Navigation application. See
www.onstar.com for a coverage map.
Services vary by model. Map coverage
is available in the United States and
Canada.
Turn-by-Turn Navigation
1. PressQto connect to an Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
492 CONNECTED SERVICES
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so. 1. To retrieve Wi-Fi hotspot
information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some
vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app, or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
.Locate a dealer and schedule
service.
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
INDEX 499
H
Hazard Warning Flashers . . . . . . . . . . 155
HD Radio Technology . . . . . . . . . . . . . . 168
Head Restraints . . . . . . . . . . . . . . . . . . . . . . 41
Head-up Display . . . . . . . . . . . . . . . . . . . . 136
Headlamp Leveling Control . . . . . . . . 155
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 154
Bulb Replacement . . . . . . . . . . . . . . . . 390
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . . . 154
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 153
High-Beam On Light . . . . . . . . . . . . . . 132
High/Low Beam Changer . . . . . . . . . 153
Lamps On Reminder . . . . . . . . . . . . . . 132
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Steering Wheel . . . . . . . . . . . . . . . . . . . . 105
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . 33
Heating . . . . . . . . . . . . . . . . . . . . . . . . .221, 225
High-Beam On Light . . . . . . . . . . . . . . . . 132
High-Speed Operation . . . . . . . . . . . . . . 410
Hill and Mountain Roads . . . . . . . . . . 239
Hill Start Assist (HSA) . . . . . . . . . . . . . 264
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How to Wear Seat Belts Properly . . . 60
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . .221, 225
I
If the System Needs Service . . . . . . . 192
Ignition Positions . . . . . . . . . . . . . . . . . . . 246
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Indicator
Pedestrian Ahead . . . . . . . . . . . . . . . . . 127
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . 127
Infants and Young Children,
Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Information Publication Ordering . . . . . . . . . . . . . 480
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Infotainment
Rear Seat System . . . . . . . . . . . . . . . . . 175
Infotainment System . . . . . . . . . . . . . . . 484
Instrument Cluster . . . . . . . . . . . . . . . . . 115
Instrument Panel Overview . . . . . . . . . . . 4
Interior Lamps . . . . . . . . . . . . . . . . . . . . . . 156
Interior Rearview Mirrors . . . . . . . . . . . 33
Introduction . . . . . . . . . . . . . . . . . . . . . . 1, 160
J
Jump Starting - North America . . . . 436
K
Keyless Entry Remote (RKE) System . . . . . . . . . . . . . . . 7
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
L
Labeling, Tire Sidewall . . . . . . . . . . . . . 404
Lamps Cornering . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Daytime Running (DRL) . . . . . . . . . . 154
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Exterior Controls . . . . . . . . . . . . . . . . . . 150
Exterior Lamps Off Reminder . . . . 153
Exterior Lighting BatterySaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . . . . . . . . . . . . . . 123
On Reminder . . . . . . . . . . . . . . . . . . . . . . 132
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Lane Change Alert (LCA) . . . . . . . . . . . 327
Lane Keep Assist (LKA) . . . . . . . . . . . . 330
Lane Keep Assist Light . . . . . . . . . . . . . 127
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . 62
LATCH System Replacing Parts after a Crash . . . . . 92
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . 85