2021 VOLVO XC40 RECHARGE PURE ELECTRIC service interval

5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)
If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at www.camvap.ca.
2021 Service and Maintenance
Requirements
Customer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.
Cabin Air Filter All Models• Replacement every 20,000 miles/32,000
kilometers
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services be based on a combination of time and
mileage. The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 20,000
miles/32,000 kilometers or every 24 months,
whichever comes first.
Volvo recommends that you bring your vehicle
in for service at least once every 24 months
regardless of mileage. For service intervals beyond
140,000 miles/224,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. See the article
“Maintenance Service Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.

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SERVICE AND MAINTENANCE
This support is an important advantage to you,
the Volvo owner, as systems become more
sophisticated and intricate.
Servicing your Volvo should be done at your
convenience. Therefore, plan to make your
appointments ahead of time so that your retailer
can schedule the right personnel and equipment to
be available for the work your Volvo requires.
Should you have any questions concerning service,
parts, or warranty coverage, your Volvo retailer
will be happy to answer them for you. Should
you require additional information, they can
further assist you by contacting Volvo’s Regional
personnel for clarification.
Remember – you should always exercise your
right to:
• Receive an estimate of costs before any repair
work is performed;
• Receive prior notification of any additional
repairs;
• Receive a copy of the repair order, including
those for warranty repairs;
• Review repairs completed under warranty.
ServicingItems you should check at regular maintenance
intervals and periodically when recharging:
• Washer fluid
• Tire inflation pressure
• Brake system fluid levels
• Exterior lights (headlights, turn-signals, etc.)
WARNING
California Proposition 65
Operating, servicing and maintaining a
passenger vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm. To
minimize exposure, avoid breathing exhaust, do
not idle the engine except as necessary, service
your vehicle in a well ventilated area and wear
gloves or wash your hands frequently when
servicing your vehicle. For more information
go to www.P 65Warnings.ca.gov/passenger-
vehicle.

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SERVICE AND MAINTENANCE
Maintenance/Service Records
The following pages contain the service interval
records section.
A Word About Your Service Records After each service is performed, your authorized
Volvo retailer will validate the appropriate record
section by entering the date serviced, mileage,
representative signature, and the retailer stamp.
NOTE
It is your responsibility, and extremely
important for you to retain documentation of
all service or warranty repairs to your Volvo
(including work performed by you as well as by
non-authorized repair facility), in the event that
questions regarding warranty coverage arise.
Volvo Genuine Parts... Keep Your Volvo a
Volvo
Regardless of where you service your Volvo, make
sure Volvo Genuine Parts are used to assure the
safety and high quality of your vehicle.
From replacement lamps, complete assemblies
to useful accessories, all Volvo Genuine Parts
are rigorously tested to ensure the reliability and
durability you have come to expect from Volvo
products.
You won’t have to worry about compromising the
special safety features originally built into your
Volvo when you insist on using only Volvo Genuine
Parts for all service, maintenance, and repairs
performed on your vehicle. Volvo Genuine Parts are available at authorized
Volvo retailers located throughout North America.
Experienced and knowledgeable people will help
you be certain that your Volvo remains a Volvo.
Maintenance Service No. 1
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Brake Fluid Changes
The following pages contain brake fluid change
interval records.
3rd Year/Interval #1
Carried out
Date
Odometer reading
Service Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
6th Year/Interval #2
Carried out
Date
Odometer reading
Service Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP

14
9th Year/Interval #3
Carried out
Date
Odometer reading
Service Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
12th Year/Interval #4
Carried out
Date
Odometer reading
Service Manager’s Signature
SIGNATURE
Retailer Stamp
STAMP
Overseas Operations/Global Special
Sales
General informationThe warranties provided in this booklet are for
2021 Volvo passenger vehicles built to U.S.
or Canadian specifications sold by Volvo Car USA, LLC or Volvo Car Canada Limited and
normally operated and registered in any of the
50 states of the U.S., the District of Columbia,
any territories or commonwealths of the United
States, or any territories or provinces of Canada.
Volvo Car Corporation is responsible for meeting
the warranty obligations set forth in the 2021
Warranty and Maintenance Records Information
Manual.
Travel Outside of the U.S. and Canada Should warranty repairs be required while you
are temporarily abroad, bring your Volvo to any
authorized Volvo retailer for repairs. These repairs
will be covered under the Volvo Car USA, LLC
New Vehicle Limited Warranty or the Volvo Car
Canada Limited New Vehicle Warranty. SERVICE AND MAINTENANCE

19
WARRANTY
Things You Should Know About Your
Volvo Warranties
Where Volvo Warranties ApplyThe Warranties described in this booklet apply to
new 2021 model year Volvo passenger vehicles.
The vehicle must have been originally sold by Volvo
Car USA, LLC,
1 or Volvo Car Canada Limited1 and
registered and operated in any of the 50 states of
the U.S., the District of Columbia, any territories
or commonwealths of the United States, or any
territories or provinces of Canada. Any remaining
portion of the warranties is fully transferable to
subsequent owners free-of-charge.
Previously Owned VolvosIf you have purchased a previously owned Volvo
and the New Vehicle Warranty has not expired,
you are entitled to the remaining portion of that
warranty. Please refer to the sections “Volvo
Ownership Change Request (U.S. ONLY)” or
“Volvo Owner Information Update Request
(Canada only)” in this booklet for information
on how to provide the changed ownership
information.
Warranty RepairsWarranty repairs which are required as a result
of defects in material or workmanship, and are
brought to the attention of an authorized Volvo
retailer by an owner, will be performed by an
authorized Volvo retailer only at no charge during
the warranty period. To obtain repairs under warranty, contact an
authorized Volvo retailer and explain the condition.
We recommend your selling retail facility as they are
most familiar with your car, its service history, and
your driving habits. Have the maintenance records
section of this booklet and service records available.
Diagnosis and evaluation of the symptoms and
conditions will be made by any authorized Volvo
retailer.
Only repairs/diagnosis deemed by the retailer to
be covered under warranty will be made within a
reasonable period of time during normal business
hours. Parts will be repaired or replaced by an
authorized Volvo retailer only, using genuine
Volvo new or remanufactured parts or software,
at Volvo’s discretion. These are the recommended
parts for your Volvo. They meet the same design
and quality standards as those components
originally installed in your vehicle. All parts replaced
will become the property of Volvo for technical
material analysis or other usage.
Repairs required because of damage, misuse,
abuse, collision, normal wear and tear, incomplete
or improper maintenance are not covered by
the warranties. Also, specific items noted within
each section of the warranties under “What Is
Not Warranted” are excluded and will not be
considered.
Owner’s Responsibilities:
Maintenance/Servicing
You are responsible for the following maintenance
requirements:
• The operation, maintenance, and care of
your Volvo according to the instructions and
requirements listed in your Owner’s Manual
and Warranty and Maintenance Records
Information booklet.
• The parts/systems which require seasonal
servicing or replacement at recommended
maintenance intervals, such as (but not
limited to) air conditioning recharge, cleaning,
polishing, lubricants, and replacement of
consumable and wear items.
• The cost of parts and/or labor for required
maintenance services including (without
limitation), items listed for your model’s initial
service and subsequent maintenance service
intervals.
• Keeping a copy of all repair orders and
receipts as well as a record of all maintenance
services performed. Records of these services
will be required for substantiation of proper
maintenance.

1 Volvo Car USA, LLC, Volvo Car Canada Limited are sometimes referred to in this booklet as “Volvo.” All such references to “Volvo” are intended to refer to Volvo Car Corporation, Volvo Car USA, LLC, and/or Volvo
Car Canada Limited.