2021 VOLVO XC40 RECHARGE PURE ELECTRIC mileage

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Customer Support and Assistance
Your satisfaction with Volvo products and services is
of prime importance. Volvo takes pride in producing
a quality vehicle, and our efforts are supported by a
strong retailer network.
Should you have any questions concerning service
or your Volvo’s performance, your retailer will be
happy to answer them for you.
General InformationWe suggest you keep records of all your
interactions with the retailer referencing
maintenance and repair to your vehicle:
• Dates of conversations and with whom
• Invoices
• Maintenance Records
• Repair Orders
If, however, a situation arises that you believe has
not been addressed to your satisfaction, we ask
that you take the following steps:
1. Discuss the matter with the appropriate
department manager at the retail facility
(Service Manager, Parts Manager, etc.). Explain
exactly what caused the problem and ask what
action will be taken. If the matter remains
unresolved after a reasonable length of time,
then
2. Discuss the matter with the General Manager,
explaining what occurred in Step #1. 3.
If the concern has still not been addressed
to your satisfaction, please contact Volvo’s
Customer Care Center. You may contact us
via phone, mail or e-mail. The Customer Care
Center will need the following information from
you:
• Your name, address, and daytime telephone
number
• Vehicle Identification Number (found on your
Vehicle Registration Card, Vehicle Certificate
of Ownership, and located on the upper left
corner of the dashboard)
• Date of purchase and current mileage
• Retailer’s name (Selling and/or Servicing Retail
Facility)
• Description of the problem
NOTE
In the U.S. –
In certain states, the consumer may be
required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer
if the consumer is required to first resort to an
informal dispute procedure.
In the U.S. and Canada contact:
Volvo Car USA, LLC
Customer Care Center
1800 Volvo Place
Mahwah, NJ 07430
1-(800) 458-1552
http://volvocars.us/support
SERVICE AND MAINTENANCE

5
SERVICE AND MAINTENANCE
Mediation/Arbitration Program (for
Canada only)
If you feel that the efforts by Volvo and the
retailer to resolve a factory-related vehicle
service concern have been unsatisfactory, Volvo
Car Canada Limited participates in an impartial
third party mediation/ arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when all
other efforts to produce a settlement have failed.
This procedure is without cost to you and is
designed to eliminate the need for lengthy and
expensive legal proceedings.
In the CAMVAP program, impartial third-
party arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator’s award is binding on both
you and Volvo Car Canada Limited. The CAMVAP
services are available in all Canadian territories
and provinces. For more information, without
charge or obligation, call your CAMVAP provincial
administrator directly at 1-800-207-0685, or visit
their website at www.camvap.ca.
2021 Service and Maintenance
Requirements
Customer Preparation ServiceYour Volvo has received a comprehensive
Customer Preparation Service. Your retail facility
has performed a Pre-Delivery which includes
a complete inspection and servicing of your
vehicle. The Pre-Delivery (PDS) is a key part of a
comprehensive maintenance schedule developed
by Volvo for your vehicle.
Cabin Air Filter All Models• Replacement every 20,000 miles/32,000
kilometers
• Replace at least once a year or more often in
heavy traffic and dirty/dusty areas.
Maintenance SchedulingMaintenance intervals have usually been
determined by accumulated mileage. As
driving conditions and operational demands
differ, these factors have a major influence on
routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
services be based on a combination of time and
mileage. The Text Window in the instrument panel will
display a message when vehicle maintenance is
required.
1st display when maintenance interval is near:
“Book time for maintenance”
2nd display when maintenance is required: “Time
for maintenance”
3rd display when maintenance is overdue:
“Maintenance overdue”
The MINIMUM SCHEDULED MAINTENANCE,
for which you are responsible, begins at 20,000
miles/32,000 kilometers or every 24 months,
whichever comes first.
Volvo recommends that you bring your vehicle
in for service at least once every 24 months
regardless of mileage. For service intervals beyond
140,000 miles/224,000 kilometers, consult your
authorized Volvo retailer.
A maintenance Service Operations Chart details
these service requirements. See the article
“Maintenance Service Operations” in this booklet.
Service SupportDiscuss your vehicle’s special servicing needs
with your Volvo Retail Facility’s Service Staff. They
can tailor a maintenance program based on your
requirements. Your Volvo Retailer has access to
the latest up-to-date technical information, special
tools, and advanced training for their technicians.

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SERVICE AND MAINTENANCE
Maintenance/Service Records
The following pages contain the service interval
records section.
A Word About Your Service Records After each service is performed, your authorized
Volvo retailer will validate the appropriate record
section by entering the date serviced, mileage,
representative signature, and the retailer stamp.
NOTE
It is your responsibility, and extremely
important for you to retain documentation of
all service or warranty repairs to your Volvo
(including work performed by you as well as by
non-authorized repair facility), in the event that
questions regarding warranty coverage arise.
Volvo Genuine Parts... Keep Your Volvo a
Volvo
Regardless of where you service your Volvo, make
sure Volvo Genuine Parts are used to assure the
safety and high quality of your vehicle.
From replacement lamps, complete assemblies
to useful accessories, all Volvo Genuine Parts
are rigorously tested to ensure the reliability and
durability you have come to expect from Volvo
products.
You won’t have to worry about compromising the
special safety features originally built into your
Volvo when you insist on using only Volvo Genuine
Parts for all service, maintenance, and repairs
performed on your vehicle. Volvo Genuine Parts are available at authorized
Volvo retailers located throughout North America.
Experienced and knowledgeable people will help
you be certain that your Volvo remains a Volvo.
Maintenance Service No. 1
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 2
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 3
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 4
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 5
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 6
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 7
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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SERVICE AND MAINTENANCE
Maintenance Service No. 8
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 9
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP
Maintenance Service No. 10
Carried out
miles/km
Date
Mileage
Retailer Authorized Signature
SIGNATURE
Retailer Stamp
STAMP

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WARRANTY
Volvo’s 2021 New Vehicle
Warranties
BEV Models Only
New Vehicle Limited Warranty (U.S.)
New Vehicle Warranty (Canada) 4 years/50,000 miles/80,000 kilometers
Battery Warranty (12V)
A4 years/50,000 miles/80,000 kilometers, Full Coverage
High Voltage Battery & System 8 years 100,000 miles/160,000 kilometers
Adjustments 1 year/12,000 miles/20,000 kilometers
Seat Belts and S.R.S. 5 years/unlimited mileage/kilometers
Corrosion Protection 12 years/unlimited mileage/kilometers
Volvo On Call Warranty Coverage, Roadside Assistance, U.S./Canada 4 years unlimited mileage (refer to the separate booklet in the Owner’s Wallet)
Tow For Life (U.S. Only) Complimentary towing provided for all out-of-warranty vehicles to an
authorized Volvo retailer, within a 25-mile radius
A Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered for 4 years/50,000 miles/80,000 km.

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WARRANTY
Damage/Deterioration/Corrosion
• Vehicles severely damaged and/or declared to
be a total loss by an insurer.
• Vehicles substantially reassembled or repaired
from parts obtained from another vehicle
previously in operation.
• The use of fluids which do not meet the Volvo-
approved standards as set forth in the Owner’s
Manual or Volvo Service Literature.
• Failures resulting from misuse, abuse,
negligence, overloading, modifications
(including the electronic management
system(s), accidents or racing.
• Defects or failures resulting from the use of
new parts not sold or approved by Volvo,
or used parts, or the resultant damage to
associated parts or systems.
• Defects or failures resulting from incorrect
diagnosis by an independent repair shop.
• Failures resulting from continued operation
of the vehicle after a warning light, gauge
reading, or other indication advises of a
mechanical or operational problem (e.g., dash
instrumentation indicates a system fault.
• Environmental damage to the vehicle’s surface
which is beyond Volvo’s control, such as
airborne fall-out (including chemicals, tree
sap, etc.) or other atmospheric conditions,
hailstones, road hazards, stone chips or other
acts of nature. Exterior painted surfaces are
covered by the Corrosion Protection Limited
Warranty, see the article “Volvo’s Corrosion
Protection, Limited Warranty–U.S./Warranty–
Canada” in this booklet.
• Damage to the interior (soft trim, upholstery,
and seating areas) resulting from normal wear
and tear, misuse, abuse, or negligence.
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer
mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone
calls, towing, lodging, car rental, food, and other
incidental and consequential damages.
NOTE
Parts replaced free of charge under the terms
of the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada) are not subject
to the warranty coverage of the Genuine Volvo
Replacement Parts and Accessories Limited
Warranty. Those parts will be warranted for
90 days or the remainder of the New Vehicle
Limited Warranty (U.S.), New Vehicle Warranty
(Canada), whichever is greater.
Batteries
12 Volt
Under the New Vehicle Limited Warranty, the
original equipment 12 volt batteries installed in
your 2021 Volvo are covered against defects
in parts and labor for four (4) years or 50,000
miles/80,000 kilometers, whichever occurs first.
High Voltage Battery
Under the New Vehicle Limited Warranty, the
original equipment high voltage battery installed in
your 2021 Volvo is covered against defects in parts
and labor for eight (8) years or 100,000 miles/
160,000 kilometers, whichever occurs first.