2021 VOLKSWAGEN UP! jump start

Starting the engine, changing gear and
parking
Starting and stopping the engine
 Introduction
This chapter contains information on the followingsubjects:
⇒ Ignition lock
⇒ Starting the engine
⇒ Stopping the engine
⇒ Electronic immobilizer
Immobilizer display
If the vehicle key is not valid or there is a fault in the system, then may be displayed in the
instrument cluster. The engine cannot be started ⇒ Electronic immobilizer.
Push-starting or towing
For technical reasons, your vehicle must not be push-started or tow-started. Use jump leads to
start the engine instead.
Additional information and warnings:
•Vehicle key set ⇒ Vehicle key set
•Changing gear ⇒ Changing gear
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Steering ⇒ Steering
•Pull-away assist systems ⇒ Pull-away assist systems
•Filling the tank ⇒ Filling the tank
•Fuel ⇒ Fuel
•Manual opening and closing ⇒ Manual opening and closing
•Starting the engine with jump leads ⇒ Starting the engine with jump leads
•Tow starting and towing ⇒ Tow-starting and towing
•Observe the operating instructions for any device that you plug into the socket.
•Never exceed the maximum power rating as this could damage the whole vehicle electrical
system.
•12-volt socket:
- Only use accessories that have been approved in accordance with the relevant
guidelines on electromagnetic compatibility.
- Never feed electricity into the socket.
NOTICE
While driving

Information on steering
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The steering should be locked every time you leave the vehicle to make it more difficult for the
vehicle to be stolen.
Mechanical steering column lock
The steering column is locked if the vehicle key is removed from the ignition lock when the vehicle
is stationary.
Activating the steering lockDeactivating the steering lock
Park the vehicle ⇒ Braking, stopping and
parking.Insert the vehicle key into the ignition lock.
Remove the vehicle key.Turn the steering wheel slightly to take the load
off the steering lock mechanism.
Turn the steering wheel slightly until the
steering lock clicks into place.
Hold the steering wheel in this position and turn
the ignition on.
Electromechanical steering
The power steering provided by the electromechanical steering system automatically adjusts to the
vehicle speed, steering wheel torque and steering wheel angle. The electromechanical steering
only functions when the engine is running.
You will need considerably more strength than normal to steer the vehicle if the power steering is
reduced or has failed completely.
Driver assist systems
Pull-away assist systems
 Introduction
This chapter contains information on the followingsubjects:
⇒ Indicator lamps
⇒ Start/stop system
⇒ Hill Hold Assist
Additional information and warnings:
•Volkswagen information system ⇒ Volkswagen information system
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Battery ⇒ Vehicle battery
•Wheels and tyres ⇒ Wheels and tyres
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
•Starting the engine with jump leads ⇒ Starting the engine with jump leads
Failure to observe the warning lamps could lead to your vehicle breaking down in traffic, and
to accidents and serious injuries.
•Never ignore any warning lamps that are lit up.
•Stop the vehicle as soon as possible and when safe to do so.
WARNING
Failure to observe the illuminated indicator lamps could lead to the vehicle being damaged.
NOTICE

⇒ Catalytic converter
Additional information and warnings:
•Changing gear ⇒ Changing gear
•Filling the tank ⇒ Filling the tank
•Fuel ⇒ Fuel
•Engine oil ⇒ Engine oil
•Battery ⇒ Vehicle battery
•Information stored in the control units ⇒ Accessories, modifications, repairs and renewal of parts
•Tow-starting and towing ⇒ Tow-starting and towing
Indicator lamps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Lit upPossible causeSolution
Engine management system fault
(Electronic Power Control).
The engine should be checked by a qualified
workshop as soon as possible.
Fault in catalytic converter.
Decrease speed. Drive carefully to the next
qualified workshop. The engine should be
checked.
FlashesPossible causeSolution
Misfiring, which damages the catalytic
converter.
Decrease speed. Drive carefully to the next
qualified workshop. The engine should be
checked.
Several warning and indicator lamps will light up briefly as a functional check when the ignition is
switched on. They will go out soon afterwards.
If the indicator lamps  or are lit up, fuel consumption may be higher, and engine
performance reduced.
Catalytic converter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The catalytic converter is used for exhaust gas post-treatment and helps to reduce exhaust
emissions. To help ensure long-term functionality in the exhaust system and the catalytic converter:
•Use unleaded petrol only.
•Do not allow the fuel tank to run empty.
•Do not overfill engine oil ⇒ Engine oil.
•Do not tow-start the vehicle. Use jump leads ⇒ Starting the engine with jump leads.
If you notice misfiring, uneven running or loss of power when the vehicle is moving, reduce speed
immediately. The vehicle should be inspected at the nearest qualified workshop. If this happens,
unburnt fuel can enter the exhaust system and escape into the atmosphere. The catalytic converter
can also be damaged by overheating.
Even when the exhaust purification system is working perfectly, there may be a smell of
sulphur from the exhaust in some conditions. This depends on the sulphur content of the fuel being
used.
The components of the exhaust system become very hot. This can cause fires.
•Park the vehicle so that no part of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. dry grass.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic
converters or heat shields.
WARNING
To avoid damage to your vehicle, always observe the indicator lamps and associated warning
texts.
NOTICE
If and when

Practical tips
Frequently asked questions
If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and
observe the following information before contacting a Volkswagen dealership or qualified
workshop. You may also find useful information in the index under the headings Things to note or
Checklist.
IrregularitySome possible causesPossible solution
Engine does not start.
Vehicle battery is discharged.
– Jump start the engine ⇒ Starting the
engine with jump leads.
– Recharge the vehicle battery
⇒ Vehicle battery.
An incorrect vehicle key is
being used.
Use a valid vehicle key ⇒ Vehicle key
set.
The fuel level is too low.Fill the tank ⇒ Filling the tank.
Vehicle cannot be locked
or unlocked with the
vehicle key.
– The battery in the vehicle
key is discharged.
– The vehicle key is too far
away from the vehicle.
– Replace battery ⇒ Vehicle key set.
– Move closer to the vehicle.
– Synchronise vehicle key ⇒ Vehicle
key set.
– Unlock or lock vehicle manually
⇒ Manual opening and closing.
Unusual noises.
Cold engine, brake assist
systems, electronic steering
column lock, auxiliary heater,
filling up with natural gas.
Refer to the index under entries for
Noises.
Unusual handling.
Assist systems are active.Refer to the index under entries for
Assist systems.
An incorrect tyre pressure is
being used.
Check tyre pressure ⇒ Wheels and
tyres.
Damage to the tyre or wheel.
Check the rims and tyres regularly for
damage ⇒ Wheels and tyres and
replace as necessary ⇒ Changing a
wheel.
The vehicle has no
vehicle jack, spare wheel
or breakdown set.
Equipment depends on type
of vehicle.
No direct solutions possible as it
depends on the equipment level.
Contact a Volkswagen dealership if
necessary ⇒ Vehicle toolkit.
The road ahead is not lit
up properly.
– Headlight has been masked
for driving on the left or on the
right.
– Headlight not adjusted
correctly.
– Bulbs have failed.
– Dipped beam headlight not
switched on.
– Mask the headlights accordingly for
driving on the left or right ⇒ Lights.
– Adjust headlight range ⇒ Lights.
– Change bulbs ⇒ Changing bulbs.
– Switch dipped headlights on
⇒ Lights.
Electrical consumers not
working.
Low vehicle battery charge.Recharge vehicle battery ⇒ Vehicle
battery.
Low fuel level.Fill the tank ⇒ Filling the tank.
Fuse blown.Check fuse and replace as necessary
⇒ Fuses.
Fuel consumption is
higher than indicated.
– Short distances driven.
– Uneven acceleration.
– Avoid driving short distances.
– Think ahead when driving.
– Accelerate evenly.
An electrical consumer is
switched on.
Switch off all consumers that are not
needed.
Fault in engine management
system.
Have the fault rectified ⇒ Engine
management system and exhaust
purification system.
Tyre pressure too low.Adjust the tyre pressure ⇒ Wheels
and tyres.
Driving in hilly regions.No direct solutions possible.
Driving with a heavy load.No direct solutions possible.
Driving at high engine speed.Select a high gear.
In an emergency
 Introduction
This chapter contains information on the followingsubjects:
⇒ Making you and your vehicle safe
⇒ First aid kit, warning triangle and fire extinguisher
Additional information and warnings:

Changing bulbs in the side turn signals
Fig. 169 Removing the side turn signal bulb
Fig. 170 Side turn signal: changing the bulb
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The actions should only be carried out in the specified order:
1.Observe and follow the instructions on the checklist ⇒ Information on changing bulbs.
2.With one hand, push the side turn signal to the front ⇒ Fig. 169①.
3.Manually lever the side turn signal out of the vehicle body ②.
4.Pull the bulb and bulb holder out in the direction of the arrow ⇒ Fig. 170①.
5.Pull the bulb straight out of the bulb holder.
6.Replace the defective bulb with a new bulb of the same type.
7.Replace the bulb holder.
8.Insert the side turn signal into the body, with the side facing the rear of the vehicle first.
Push it in until the spring on the other side of the side turn signal engages.
Starting the engine with jump leads
 Introduction
This chapter contains information on the followingsubjects:
⇒ How to start the engine using jump leads
If the engine fails to start because the vehicle battery is flat, the flat battery can be connected to the
battery of another vehicle to start the engine. Before using jump leads, check the window on the
vehicle battery ⇒ Vehicle battery.
Jump leads must comply with DIN 72553 (see manufacturer's documentation). On petrol engine
vehicles, the conductor must have a cross-section of at least 25 mm.
Additional information and warnings:
•Pull-away assist systems ⇒ Pull-away assist systems
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
•Battery ⇒ Vehicle battery
Before inserting the screwdriver, slide a piece of paper (or similar) in between the screwdriver
and the bumper in order to prevent any damage to the paintwork on the bumper.
NOTICE
2

How to start the engine using jump leads
Fig. 171 How to connect the jump leads when starting vehicles without start/stop system:
discharged battery Ⓐ and battery providing assistance Ⓑ
Fig. 172 How to connect the jump leads when starting vehicles with start/stop system: discharged
battery Ⓐ and battery providing assistance Ⓑ
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle with discharged battery that is being jump-started.
Vehicle with vehicle battery that is supplying power and jump-starting the other vehicle.
Suitable earth connection. A solid metal part that is firmly bolted to the engine block, the
engine block itself or, where fitted, the screwed-in towing eye at the front ⇒ Tow-starting and
towing.
Using the jump leads incorrectly or completing the jump start procedure incorrectly can cause
the battery to explode, which can lead to severe injuries. Please note the following in order to
reduce the risk of the battery exploding:
•All work on the vehicle battery and the electrical system can cause serious chemical
burns, fire and electric shocks. Always read the warnings and safety information before
carrying out any kind of work on the vehicle battery ⇒ Vehicle battery.
•The vehicle battery providing assistance must have the same voltage as the discharged
vehicle battery (12 volt) and approximately the same capacity (see markings on battery).
•Never charge a vehicle battery once it has been frozen. Discharged vehicle batteries can
even freeze at temperatures of around 0°C (+32°F).
•The battery should be replaced if it is or has ever been frozen.
•A highly explosive mixture of gases is given off when the vehicle battery is jump started.
Always keep fire, sparks, naked flames and lit cigarettes away from the vehicle battery.
Never use a mobile telephone when the jump leads are being connected or disconnected.
•Only charge the battery in a well-ventilated space as the battery emits a highly explosive
mixture of gases when the vehicle is being jump started.
•Position the jump leads so that they never come into contact with any moving parts in the
engine compartment.
•Never confuse the negative and positive terminals or connect the jump leads incorrectly.
•Observe the jump lead manufacturer's instructions.
WARNING
Please note the following in order to avoid considerable damage to the vehicle electrical
system:
•A short circuit can be caused if the jump leads are wrongly connected.
•The vehicles must not touch each other, otherwise electricity could flow as soon as the
positive terminals are connected.
NOTICE

The discharged vehicle battery must be properly connected to the vehicle's electrical system.
The vehicles must not touch. Otherwise electricity could flow as soon as the positive terminals are
connected.
Ensure that the battery clamps have good metal-to-metal contact with the battery terminals.
If the engine does not start immediately, switch off the starter after about 10 seconds and try again
after about half a minute.
The steps should only be carried out in the specified order.
Attaching the jump leads
•Switch off the ignition in both vehicles ⇒ Starting and stopping the engine.
•If necessary, open the battery cover in the engine compartment ⇒ Vehicle battery.
•Connect one end of the red jump lead to the positive terminal ⇒ Fig. 171⊕ or ⇒ Fig. 172⊕ in
the vehicle with the discharged battery Ⓐ ⇒.
•Connect the other end of the red jump lead to the positive terminal ⊕ in the vehicle providing
assistance Ⓑ.
•In vehicles without start/stop system: connect one end of the black jump lead to the negative
terminal ㊀ in the vehicle providing assistance Ⓑ ⇒ Fig. 171.
•In vehicles with start/stop system: connect one end of the black jump lead Ⓧ to a suitable
earth connection, to a solid metal part that is securely bolted onto the cylinder or to the cylinder
block itself ⇒ Fig. 172.
•Connect the other end of the black jump lead Ⓧ to a solid metal component bolted on to the
engine block, or onto the engine block in the vehicle with the discharged battery. Do not
connect it to a point near the battery Ⓐ ⇒.
•Position the leads in such a way that they cannot come into contact with any moving parts in the
engine compartment.
Starting the engine
•Start the engine of the vehicle providing assistance and let it run at idle.
•Start the engine of the car with the discharged vehicle battery and wait two or three minutes
until the engine is running smoothly.
Removing the jump leads
•Before disconnecting the jump leads, switch off the dipped beam headlights if they are switched
on.
•Turn on the heater blower and rear window heater in the vehicle battery with the discharged
battery. This helps minimise the voltage peaks generated when the leads are disconnected.
•With the engines running, disconnect the jump leads in the exact reverse order to the
instructions given above.
•Close the battery cover.
Tow-starting and towing
 Introduction
This chapter contains information on the followingsubjects:
⇒  Notes on tow-starting
⇒ Notes on towing
Jump starting the vehicle incorrectly can cause the battery to explode, which can lead to
serious injuries. Please note the following in order to reduce the risk of the battery exploding:
•All work on the vehicle battery and the electrical system can cause serious chemical
burns, fire and electric shocks. Always read the warnings and safety information before
carrying out any kind of work on the vehicle battery ⇒ Vehicle battery.
•Always wear suitable eye protection and never lean over the vehicle battery.
•Attach the connector cables in the correct order – the positive cable first, followed by the
negative.
•Never connect the negative cable to parts of the fuel system or to the brake lines.
•The non-insulated parts of the battery clamps must not be allowed to touch. The jump lead
attached to the positive vehicle battery terminal must not touch metal parts of the vehicle.
•Check the window on the vehicle battery using a torch if necessary. If the display is light
yellow or colourless, do not jump start the vehicle. Seek expert assistance.
•Avoid electrostatic discharge in the vicinity of the vehicle battery. The gas emitted from the
vehicle battery could be ignited by sparks.
•Do not use jump leads to start the engine if the vehicle battery is damaged or if it is or has
ever been frozen.
WARNING

⇒ Fitting the front towing eye
⇒ Driving tips when towing
Observe any legal requirements when towing or tow-starting.
For technical reasons, vehicles with a discharged battery must not be tow-started.
For technical reasons, vehicles with an automated manual gearbox must not be tow started
unless it has been ascertained that the gearbox is in position N⇒ When a vehicle with an
automated manual gearbox has to be towed:.
Towing a vehicle when the engine is switched off and the ignition is switched on discharges the
vehicle battery. In some vehicles battery charge level, the drop in voltage can be large enough after
just a few minutes that electrical consumers in the vehicle will no longer function, e.g. the hazard
warning lights.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Changing gear ⇒ Changing gear
•Engine management system and exhaust purification system ⇒ Engine management system
and exhaust purification system
•Starting the engine with jump leads ⇒ Starting the engine with jump leads
You will not be able to fit a towing eye onto the rear bumper. The vehicle is not suited for
towing other vehicles.
Notes on tow-starting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicles should not be tow-started wherever possible. Use jump leads to start the engine
instead⇒ Starting the engine with jump leads.
For technical reasons, the following vehicles cannot be tow-started:
•If the vehicle battery has discharged, the engine control unit will not function properly.
However, if the vehicle still has to be tow-started (manual gearbox):
•Engage 2nd or 3rd gear.
•Keep the clutch pressed down.
Never tow a vehicle that has no power supply.
•Never remove the key from the ignition. This could cause the steering lock to engage
suddenly. You will no longer be able to steer the vehicle. This can lead to a loss of control
of the vehicle, accidents and serious injuries.
•If the power supply to the towed vehicle is disconnected, stop towing immediately and
seek expert assistance.
WARNING
If a vehicle is being towed, the vehicle handling and braking effect will change significantly.
Please note the following in order to reduce the risk of an accident or serious injuries:
•Notes for the driver of the towed vehicle:
- You will need to depress the brake pedal more vigorously than normal as the brake
servo is not working. Always be careful not to drive into the vehicle that is pulling your
vehicle.
- You will need to turn the steering wheel more vigorously as the power-assisted
steering function is not working.
•Notes for the driver of the towing vehicle
- Accelerate carefully and gently.
- Avoid sudden braking and driving manoeuvres.
- Brake earlier than normal by pressing lightly on the brake pedal.
WARNING
•Remove and install the cover and the towing eye carefully so as to avoid damage to the
vehicle, e.g. the paintwork.
•Unburnt fuel can enter the catalytic converter and damage it while the vehicle is being
towed.
NOTICE