2021 VOLKSWAGEN UP! Jack

Exterior door release lever ⇒ Doors
Exterior mirrors ⇒ Mirrors
Additional turn signal ⇒ Lights⇒ Changing bulbs
Jacking points ⇒ Changing a wheel
Front view
Fig. 2 Overview of the front of the vehicle
Key for ⇒ Fig. 2:
Mirror base with laser sensor for the city emergency brake function ⇒ City emergency
brake function
Windscreen
Front windscreen wipers ⇒ Windscreen wiper and washer
Bonnet ⇒ Preparation for working in the engine compartment
Bonnet release lever ⇒ Preparation for working in the engine compartment
Headlights ⇒ Lights, ⇒ Changing bulbs
Fog lights ⇒ Lights⇒ Changing bulbs
Mounting for the front towing eye behind a cover ⇒ Tow-starting and towing
Front number plate holder
Rear view
Fig. 3 Overview of the rear of the vehicle
Key for ⇒ Fig. 3:

Warning lamp
Fig. 42 Warning lamp in the instrument cluster
Fig. 43 Seat belt status for the rear seats in the instrument cluster display
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Lights
up or
flashes
Possible causeSolution
The driver seat belt and, if the front
passenger seat is occupied, the front
passenger seat belt are not fastened.
Fasten seat belts.
There are objects on the front
passenger seat.
Remove objects from the front passenger
seat and stow them safely.
Incorrectly fastened or unfastened seat belts increase the risk of severe or fatal injuries. Seat
belts will only offer the optimum level of protection when they are fastened and used properly.
•Seat belts are the most effective means of reducing the risk of serious and fatal injuries in
the event of an accident. Seat belts must always be fastened properly when the vehicle is
in motion to protect the driver and all vehicle occupants.
•Before every trip, each vehicle occupant must adopt the correct sitting position, correctly
fasten the seat belt belonging to their seat and keep it fastened properly throughout the
trip. This applies to all vehicle occupants and also in urban traffic.
•While the vehicle is in motion, secure all children travelling in the vehicle in a restraint
system suitable for their weight and height. They must also wear correctly fastened seat
belts ⇒ Child seats (accessories).
•Only start driving when all passengers have correctly fastened their seat belts.
•Only ever insert the latch plate into the buckle of the associated seat, and always ensure
that it engages properly. Using a buckle that does not belong to the seat that you are
occupying reduces the level of protection and can lead to severe injuries.
•Never let any foreign bodies or liquids enter the slot for the seat belt buckle. This could
prevent the belt buckle and seat belt from working properly.
•Never unfasten the seat belt while the vehicle is in motion.
•Never allow more than one person to share the same seat belt.
•Never travel when children or babies are being carried on somebody's lap and fastened
with the same belt.
•Never travel wearing loose, bulky clothing (such as an overcoat over a jacket). This could
prevent the seat belts from fitting and functioning properly.
WARNING
Damaged seat belts are very dangerous and can cause severe or fatal injuries.
•Never damage the belt by trapping it in the door or in the seat mechanism.
•If the belt webbing or any other part of the seat belt becomes damaged, the seat belt may
tear during an accident or sudden braking manoeuvre.
•Damaged seat belts must be replaced immediately with new seat belts approved by
Volkswagen for your vehicle type. Seat belts subjected to stress and stretched during an
accident must be replaced by a qualified workshop. Renewal may be necessary even if
there is no apparent damage. The belt anchorage should also be checked.
•Never try to repair, modify or remove the seat belts yourself. All repairs to the seat belts,
belt retractors and buckles must be carried out by a qualified workshop.
WARNING

Unintentional vehicle movements during service work can cause serious injury.
•Never work underneath a vehicle if it is not secured against rolling away. If you are
working underneath the vehicle while the wheels are on the ground, the vehicle must be
on a level, the wheels must be blocked and the vehicle key must be removed from the
ignition lock.
•If you have to work underneath the vehicle, use suitable stands to provide extra support
for the vehicle. The vehicle jack is not sufficient for this task and can fail, which can lead to
serious injuries.
•The start/stop system must have been deactivated.
WARNING
The engine compartment of any motor vehicle is a dangerous area. Serious injuries can be
sustained here.
•The utmost care and attention must be paid when carrying out any work and you must
follow the general safety rules. Never take any risks.
•Never do any work on the engine or in the engine compartment unless you know exactly
how to carry it out. If you are uncertain of what to do, the work should be carried out by a
qualified workshop. Serious injuries can result from work that has not been carried out
properly.
•Never open the bonnet if you see steam or coolant escaping from the engine
compartment. Hot steam or coolant can cause serious burns. Always wait until you can no
longer see or hear steam or coolant coming from the engine compartment.
•Always allow the engine to cool down before opening the bonnet.
•Hot parts of the engine or exhaust system can burn the skin.
•Before opening the bonnet once it has cooled down:
- Apply the handbrake fully and move the selector lever to position N or move the
manual gear lever to the neutral position.
- Remove the vehicle key from the ignition lock.
- Always keep children away from the engine compartment and never leave the
vehicle unattended.
•The engine cooling system is under pressure when the engine is hot. Never open the cap
of the coolant expansion tank when the engine is hot. Coolant may spray out and cause
serious burns and injuries.
- After cooling, turn the cap slowly and very carefully anticlockwise while exerting
some downwards pressure on the cap.
- Always protect the face, hands and arms from hot coolant or steam with a large,
thick cloth.
•When refilling, do not spill any service fluids on engine components or on the exhaust
system. The spilt service fluids can start a fire.
WARNING
High voltages in the electrical system can cause electric shocks, burns, serious injuries and
death!
•Never short circuit the electric system. The vehicle battery could explode.
•Please note the following guidelines to help reduce the risk of an electric shock and
serious injuries while the engine is running or being started:
- Never touch the electrical wiring of the ignition system.
WARNING

Volkswagen recommends that you take the portable navigation device with you when leaving
the vehicle to prevent it being stolen.
Vehicle lifting points
Fig. 137 Lifting points at front for the lifting platform or vehicle jack
Fig. 138 Lifting points at rear for the lifting platform or vehicle jack
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle may only be lifted at the points shown in the illustrations ⇒ Fig. 137 and ⇒ Fig. 138. If
the vehicle is not raised on the lifting points shown, the vehicle could be damaged ⇒. There is
also a risk of serious injury ⇒.
Lifting platforms with fluid filled cushions (receiving platforms) may not be used for lifting the
vehicle.
If the portable navigation device is not secured or not properly secured in the vehicle, it could
be flung though the interior during a sudden driving or braking manoeuvre, or in the event of
an accident. This could cause injuries.
•The holder for the portable navigation device must be installed securely in the
corresponding opening in the dash panel.
•The portable navigation device must always be fitted securely in the holder or stowed
safely in the vehicle.
WARNING
Incorrect settings for the tilt and angle could damage the portable navigation device.
•When positioning the portable navigation device, proceed with caution and do not move
further than the end stop.
NOTICE
Very high or very low outside temperatures could influence the function of the portable
navigation device or could even damage the device.
•Always take the portable navigation device with you when leaving the vehicle in order to
protect it from very high or from very low temperatures or from strong direct sunlight.
NOTICE
Dampness could damage the electrical contacts in the dash panel for the portable navigation
device.
•Do not clean the holder for the portable navigation device with water. A dry cloth should be
used.
NOTICE

There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or
floor jack. Do not try to lift a vehicle on a lifting platform or vehicle jack unless you have the training,
knowledge and experience to be able to do so safely.
Using the jack to lift the vehicle ⇒ Changing a wheel.
Consumer information
 Introduction
This chapter contains information on the followingsubjects:
⇒ Information stickers and plates
⇒ Using the vehicle in other countries and continents
⇒ Radio reception and aerials
⇒ Volkswagen repair information
⇒ Declaration of conformity
⇒ Declaration of conformity for wheels and tyres
⇒ Recycling and scrapping end-of-life vehicles
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Pull-away assist systems ⇒ Pull-away assist systems
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
•⇒BookletService schedule,
Lifting your vehicle incorrectly with a lifting platform or vehicle jack can cause accidents and
serious personal injury:
•Always read and heed the operating instructions from the lifting platform or vehicle jack
manufacturer and any legal regulations before lifting the vehicle.
•All occupants should leave the vehicle before it is lifted.
•The vehicle should only be lifted at the points indicated in the illustrations ⇒ Fig. 137 and
⇒ Fig. 138. If the vehicle is not lifted at the points shown, it could fall off the lifting platform
when work is carried out, e.g. when the engine or gearbox is removed.
•The vehicle jacking points must be placed on the centre of the vehicle lift support surfaces,
with as much surface contact between the vehicle and the support surfaces as possible.
•Never start the engine when the vehicle is raised. The vibration of the engine could cause
the vehicle to fall off the lifting point.
•If work has to be carried out underneath the lifted vehicle, secure the vehicle with suitable
jack stands with a sufficient load-bearing capacity.
•Never climb up the lifting platform.
•Always ensure that the vehicle is not heavier than the lifting capacity of the lifting platform.
WARNING
•Never lift the vehicle by the engine oil sump, the gearbox or the front or rear axle.
•To prevent damage to the underside of the vehicle when lifting, rubber pads must be used.
Ensure that the lifting platform arms are able to move freely.
•The lifting platform arms must not be allowed to come into contact with the sills or any
other part of the vehicle.
NOTICE
Handling the vehicle incorrectly will increase the risk of accident and injuries.
•Comply with legal regulations.
•Observe the owner's manual.
WARNING
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.
•Comply with legal regulations.
•Carry out service jobs in accordance with the service schedule.
•Observe the owner's manual.
NOTICE

Practical tips
Frequently asked questions
If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and
observe the following information before contacting a Volkswagen dealership or qualified
workshop. You may also find useful information in the index under the headings Things to note or
Checklist.
IrregularitySome possible causesPossible solution
Engine does not start.
Vehicle battery is discharged.
– Jump start the engine ⇒ Starting the
engine with jump leads.
– Recharge the vehicle battery
⇒ Vehicle battery.
An incorrect vehicle key is
being used.
Use a valid vehicle key ⇒ Vehicle key
set.
The fuel level is too low.Fill the tank ⇒ Filling the tank.
Vehicle cannot be locked
or unlocked with the
vehicle key.
– The battery in the vehicle
key is discharged.
– The vehicle key is too far
away from the vehicle.
– Replace battery ⇒ Vehicle key set.
– Move closer to the vehicle.
– Synchronise vehicle key ⇒ Vehicle
key set.
– Unlock or lock vehicle manually
⇒ Manual opening and closing.
Unusual noises.
Cold engine, brake assist
systems, electronic steering
column lock, auxiliary heater,
filling up with natural gas.
Refer to the index under entries for
Noises.
Unusual handling.
Assist systems are active.Refer to the index under entries for
Assist systems.
An incorrect tyre pressure is
being used.
Check tyre pressure ⇒ Wheels and
tyres.
Damage to the tyre or wheel.
Check the rims and tyres regularly for
damage ⇒ Wheels and tyres and
replace as necessary ⇒ Changing a
wheel.
The vehicle has no
vehicle jack, spare wheel
or breakdown set.
Equipment depends on type
of vehicle.
No direct solutions possible as it
depends on the equipment level.
Contact a Volkswagen dealership if
necessary ⇒ Vehicle toolkit.
The road ahead is not lit
up properly.
– Headlight has been masked
for driving on the left or on the
right.
– Headlight not adjusted
correctly.
– Bulbs have failed.
– Dipped beam headlight not
switched on.
– Mask the headlights accordingly for
driving on the left or right ⇒ Lights.
– Adjust headlight range ⇒ Lights.
– Change bulbs ⇒ Changing bulbs.
– Switch dipped headlights on
⇒ Lights.
Electrical consumers not
working.
Low vehicle battery charge.Recharge vehicle battery ⇒ Vehicle
battery.
Low fuel level.Fill the tank ⇒ Filling the tank.
Fuse blown.Check fuse and replace as necessary
⇒ Fuses.
Fuel consumption is
higher than indicated.
– Short distances driven.
– Uneven acceleration.
– Avoid driving short distances.
– Think ahead when driving.
– Accelerate evenly.
An electrical consumer is
switched on.
Switch off all consumers that are not
needed.
Fault in engine management
system.
Have the fault rectified ⇒ Engine
management system and exhaust
purification system.
Tyre pressure too low.Adjust the tyre pressure ⇒ Wheels
and tyres.
Driving in hilly regions.No direct solutions possible.
Driving with a heavy load.No direct solutions possible.
Driving at high engine speed.Select a high gear.
In an emergency
 Introduction
This chapter contains information on the followingsubjects:
⇒ Making you and your vehicle safe
⇒ First aid kit, warning triangle and fire extinguisher
Additional information and warnings:

Stowage
Fig. 146 In the luggage compartment: floor covering held in upright position
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The vehicle tools, spare wheel, emergency spare wheel or breakdown set are located in the
luggage compartment under the floor covering ⇒ Fig. 146.
•If necessary, remove the variable luggage compartment floor ⇒ Luggage compartment.
•Lift the floor covering at the recess (arrow) ⇒ Fig. 146.
After using the vehicle jack, crank it back to its original position so that it can be stored
safely.
Contents
Fig. 147 Contents of the vehicle toolkit
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The content of the vehicle toolkit depends on the vehicle equipment level. The following describes
the maximum scope.
The vehicle toolkit contains the following⇒ Fig. 147
Screwdriver with hexagon socket in the handle for slackened wheel bolts. The screwdriver
blade is reversible. The screwdriver may be located under the box spanner.
Adapter for the anti-theft wheel bolts. Volkswagen recommends that you carry the wheel
bolt adapter in the vehicle toolkit at all times. The code number of the anti-theft wheel bolt is
engraved on the front of the adapter. You will need this number to replace the adapter if lost.
Make a note of the code number for the anti-theft wheel bolt and keep it in a safe place – but
not inside the vehicle.
Removable towing eye.
Wire hook for pulling off the centre cover, wheel covers and the wheel bolt caps.
In the event of a sudden driving or braking manoeuvre or accident, a loose vehicle toolkit,
breakdown set and spare wheel could be flung though the vehicle and cause severe injuries.
•Always ensure that the vehicle toolkit, breakdown set and spare wheel or temporary spare
wheel are secured in the luggage compartment.
WARNING
Unsuitable or damaged tools in the vehicle toolkit can lead to accidents and injuries.
•Never work with unsuitable or damaged tools from the vehicle toolkit.
WARNING

Vehicle jack. Before you return the vehicle jack to the toolbox, fully wind in the claw. To
stow the vehicle jack securely the crank lever must be braced against the side of the jack.
Box spanner for wheel bolts.
Vehicles with a natural gas engine
In vehicles with natural gas engines delivered with a second wheel set, the toolkit is kept in a
seperate bag. Volkswagen recommends not keeping the bag in the vehicle all the time but only
when it is necessary for changing to winter or summer tyres.
Hubcaps
 Introduction
This chapter contains information on the followingsubjects:
⇒ Centre cover
⇒ Wheel cover
⇒ Wheel bolt caps
Additional information and warnings:
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
•Vehicle toolkit ⇒ Vehicle toolkit
•Changing a wheel ⇒ Changing a wheel
•Breakdown set ⇒ Breakdown set
Centre cover
Fig. 148 Pulling off the centre cover on an alloy wheel
Fig. 149 Pulling off the centre cover on a steel wheel
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Using unsuitable hubcaps, or fitting them incorrectly, can cause accidents and serious
injuries.
•Incorrectly fitted hubcaps can become loose while the vehicle is in motion and endanger
other road users.
•Do not use damaged hubcaps.
•Always ensure that the airflow to cool the brakes is not restricted or reduced. This also
applies if hubcaps are retrofitted. If the airflow is not sufficient, the braking distance could
increase significantly.
WARNING
Remove the hubcaps carefully and fit them again properly so as to avoid damage to the
vehicle.
NOTICE