2021 VOLKSWAGEN UP! radio

•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
Fuels can pollute the environment. Any spilt service fluids must be cleaned up and disposed
of properly.
Indicator lamps and fuel gauge
Filling the tank incorrectly and incorrect handling of fuel can cause explosions, fire and
serious burns and injuries.
•Always ensure that the tank cap is properly closed, to prevent the evaporation and spillage
of fuel.
•Fuel is highly explosive and inflammable and can cause serious burns and other injuries.
•Fuel can spill out if the engine is not switched off or the filler nozzle is not fully inserted
into the fuel filler neck when filling the tank. This can cause fires, explosions and serious
burns and injuries.
•When filling the tank with fuel, the engine and the ignition must be switched off for safety
reasons.
•When filling the tank, always switch off your mobile telephone and two-way radio or any
other radio equipment. Electromagnetic radiation can generate sparks which can in turn
start a fire.
•Never get back into the vehicle while filling the tank. If in exceptional cases you have to
enter the vehicle, close the door and touch a metal object before touching the filler nozzle
again. This will remove any electrostatic charge from you. Failure to do so could generate
a spark. Sparks can cause a fire when filling the tank.
•Never fill the tank or fill up a spare canister near open flames, sparks or glowing matter
(e.g. cigarettes).
•Electrostatic discharge and electromagnetic radiation must be avoided when filling the
tank.
•Follow all applicable safety information provided by the filling station when filling the tank.
•Never spill fuel in the vehicle or in the luggage compartment.
WARNING
For safety reasons, Volkswagen does not recommend carrying a spare fuel canister in the
vehicle. Fuel can spill out of the full or empty canister and catch fire, especially in the event of
an accident. This could cause explosions, fire and injuries.
•If, in exceptional circumstances, you have to transport a spare fuel canister, please note
the following:
- When refilling never place the canister in or on top of the vehicle, for example in the
luggage compartment. There may be an electrostatic charge during refilling causing
the fuel fumes to ignite.
- Always place the spare fuel canister on the ground.
- When filling a spare fuel canister, place the filler nozzle as far as possible into the
filler opening.
- If the spare fuel canister is made of metal, the filler nozzle must have constant
contact with the canister in order to avoid static charging.
- Please follow all legislation concerning the use, stowage and transport of a spare
fuel canister.
- Ensure that the spare fuel canister is accordance with the industry standard, such
as ANSI or ASTM F852-86.
WARNING
•Remove spilt fuel from all vehicle components as quickly as possible in order to avoid
damage to the wheel housing, tyres and vehicle paint.
•Filling the tank with diesel in a vehicle with a petrol engine can cause serious and
expensive engine damage and cause damage to the fuel system that is not covered by any
Volkswagen guarantee. Do not start the engine under any circumstances if you have
refilled using the incorrect fuel. Seek expert assistance. The substances in these fuels can
cause serious damage to the fuel system and to the engine itself if it is switched on.
NOTICE

Windscreen washer fluid level Windscreen wiper and washer
Engine oil level Engine oil
Engine coolant level Coolant
Brake fluid level Braking, stopping and parking
Tyre pressure Wheels and tyres
equipment, service fluids and unsuitable tools are not available ⇒ Preparation for working in the
engine compartment! The work should be carried out by a qualified workshop if you are
uncertain. Please ensure that the following are checked regularly, preferably every time you fill
the tank:
Vehicle lighting necessary for traffic safety:
- Turn signals
- Side lights, dipped beam headlights and main beam headlights
- Tail light cluster
- Brake lights
- Rear fog light ⇒ Lights
Information on changing bulbs ⇒ Changing bulbs.
Fuel
 Introduction
This chapter contains information on the followingsubjects:
⇒ Petrol
⇒ Natural gas
Different engines require different fuels. The factory-fitted sticker on the inside of the tank flap
indicates the fuel type that is required for your particular vehicle.
Volkswagen recommends using low-sulphur or sulphur-free fuels, to help reduce fuel consumption
and prevent damage to the engine.
If the engine is not running smoothly or begins to judder, this can indicate poor or inadequate fuel
quality, e.g. water in the fuel. If these symptoms appear, reduce the vehicle speed immediately and
drive to the nearest qualified workshop at medium engine speeds, avoiding high engine loading. If
these symptoms occur immediately after the vehicle has been refuelled, switch the engine off as
soon as it is safe to do so and seek expert assistance. This can help to prevent further damage.
Additional information and warnings:
•⇒BookletService schedule,
•Filling the tank ⇒ Filling the tank
•Engine management and exhaust system ⇒ Engine management system and exhaust
purification system
Petrol
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Petrol types
Vehicles with a petrol engine must be run on unleaded petrol in compliance with the European
standard EN 228 or DIN 51626-1 ⇒. Fuels with a maximum ethanol content of 10% (E10) can
be used for refuelling.
Petrol types are categorised according to their octane number, e.g. 91, 95, 98 or 99 RON (RON =
Research Octane Number). The vehicle may be filled with petrol that has a higher octane number
Incorrect handling of fuel can cause explosions, fire and serious burns and injuries.
•Fuel is highly explosive and inflammable.
•Never handle fuel near open flames, sparks or glowing matter (e.g. cigarettes).
•Keep naked flames, hot parts and sparks at a safe distance.
•Switch off your mobile telephone or two-way radio when dealing with fuel. Electromagnetic
radiation can generate sparks which can in turn start a fire.
•Avoid electrostatic discharge and electromagnetic radiation in the direct vicinity of fuels.
•Never spill fuel in the vehicle or in the luggage compartment.
•Comply with any relevant safety information and legislation concerning the handling of
fuels.
WARNING

In the interests of environmental protection, the vehicle should only be washed in specially
provided wash bays. This prevents waste water contaminated with oil, grease or fuel from entering
the sewerage system. In some countries, washing vehicles anywhere else may be prohibited.
Environmentally-friendly care products should be used.
Leftover car care products should not be disposed of with ordinary household waste. Read
the manufacturer's instructions.
Washing the vehicle
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The longer substances such as insects, bird droppings, resinous tree sap, road dirt, industrial
deposits, tar, soot or road salt and other corrosive materials remain on the vehicle, the more
damage they do to the paintwork. High temperatures (for instance in strong sunlight) further
intensify the corrosive effect. The underside of the vehicle should also be cleaned thoroughly and
regularly.
Car washes
Please observe the signs on the automatic car wash. Before using an automatic car wash take
the usual precautions, such as closing all windows and folding in the exterior mirrors, in order to
avoid damage to the vehicle. You must consult the car wash operator if there are special parts on
your vehicle such as spoilers, roof luggage carrier systems or radio aerials ⇒.
The paint is hard-wearing enough for the car to be generally washed in an automatic car wash.
However, the effect on the paint depends to a large extent on the design of the car wash.
Volkswagen recommends the use of car washes without brushes.
To remove any waxy residue from the windows and to stop wipers rubbing, please note the
following ⇒ Cleaning windows and exterior mirrors.
Washing the car by hand
When washing by hand, first soften the dirt with plenty of water and rinse off as well as possible.
Then clean the vehicle with a soft sponge, a glove or a brush using only light pressure. Start with
the roof and work from the top to the bottom. Use a shampoo for very stubborn dirt only.
The sponge or glove should be wrung out thoroughly at regular intervals.
Clean the wheels, sill panels etc. last. Use a different sponge for this purpose.
Car care products can be toxic and hazardous. Unsuitable care products and incorrect
application of care products can cause accidents, serious injuries, burns or poisoning.
•The care product must be kept in its original sealed container.
•Read the manufacturer's instructions.
•Never store car care products in empty food containers, bottles or any other non-original
containers as people finding these containers may not know that they contain care
products.
•Keep children away from care products.
•The products can give off harmful fumes during use. They should therefore only be used
outside or in well-ventilated spaces.
•Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids to wash,
clean or care for your vehicle. These substances are toxic and highly inflammable.
WARNING
Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle and
thus cause serious injury.
•Vehicle parts must be cleaned according to the manufacturer's instructions.
•Only use approved or recommended cleaning products.
WARNING
Cleaning agents that contain solvents attack the material and can cause damage.
NOTICE

Snow chains are available in a range of sizes for a vehicle type.
Accessories, modifications, repairs and renewal of
parts
 Introduction
This chapter contains information on the followingsubjects:
⇒ Running-in
⇒ Accessories and parts
⇒ Service fluids and consumables
⇒ Repairs and technical modifications
⇒ Repairs and faults in the airbag system
⇒ Retrofitting two-way radios
⇒ Information stored in the control units
⇒ Using a mobile telephone in the vehicle without a connection to the external aerial
⇒ Portable navigation device
⇒ Vehicle lifting points
Additional information and warnings:
•Seat belts ⇒ Seat belts
•Airbag system ⇒ Airbag system
•Roof carrier ⇒ Roof carrier
•Ashtray and cigarette lighter ⇒ Ashtray and cigarette lighter
•Electrical socket ⇒ Socket
•Braking, stopping and parking ⇒ Braking, stopping and parking
•Pull-away assist systems ⇒ Pull-away assist systems
•ParkPilot ⇒ ParkPilot
•Cruise Control System (CCS) ⇒ Cruise control system (CCS)
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
•Engine oil ⇒ Engine oil
•Engine coolant ⇒ Coolant
•Battery ⇒ Vehicle battery
•Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior
•Cleaning and caring for the interior ⇒ Cleaning and caring for the interior
•Consumer information ⇒ Consumer information
•⇒BookletRadio,
•User's manual for the portable navigation device (delivered by Volkswagen)
The use of snow chains that are unsuitable for your vehicle or the incorrect installation of
snow chains can cause accidents and serious injuries.
•Always use the correct snow chains.
•Follow the assembly instructions provided by the snow chain manufacturer.
•Never exceed the maximum speed permitted for the snow chains that are fitted.
WARNING
•Remove the snow chains when driving on roads that are free of snow. The snow chains will
otherwise impair handling, damage the tyres and wear out very quickly.
•Snow chains that are in direct contact with the wheel can scratch or damage it.
Volkswagen recommends using non-scratch snow chains.
NOTICE

The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it
on to any scrapping company later engaged. In this way, environmentally compatible disposal
should be guaranteed for all vehicles, including refitted vehicles.
Windscreen repairs
To function properly, some items of equipment require a camera or sensor, which is located on the
inside of the windscreen near the interior mirror. If the windscreen in the viewing field of the camera
or sensors has been damaged, e.g. by stone impact, the windscreen must be replaced. Repairing
the crack can lead to malfunction or functional faults in the equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a
qualified workshop.
Repairs and faults in the airbag system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Repairs and modifications must always be carried out according to Volkswagen specifications⇒
.
Modifications and repairs to the front bumper, the doors, the front seats, the roof, or the bodywork
should be carried out by a qualified workshop. System components and airbag system sensors can
be located on these vehicle components.
If you work on the airbag system or remove and install parts of the system when performing other
repair work, parts of the airbag system may be damaged. The consequence may be that, in the
event of an accident, the airbag inflates incorrectly or does not inflate at all.
Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and
that removed parts do not cause any injuries or environmental pollution. Qualified workshops are
familiar with these requirements.
Any modifications to the vehicle's suspension could prevent the airbag system from working
properly during a collision. For example, using tyre/rim combinations that have not been approved
by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on
the springs, struts and shock absorbers could change the forces that are measured by the airbag
sensors and sent to the electronic control unit. Some changes to the suspension could cause the
forces measured by the sensors to increase. This can lead to the airbag system being triggered in
collision scenarios where it normally would not be triggered if modifications to the suspension had
not been made. Other modifications can cause the forces measured by the sensors to decrease,
therefore preventing the airbag system from being triggered when it should have been.
Retrofitting two-way radios
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Incorrect repairs and modifications can cause functional problems and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and
severe injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
WARNING
Incorrect repairs and modifications can cause function problems and damage to the vehicle
and impair the effectiveness of the airbag system. This can result in accidents and serious or
even fatal injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
•Airbag modules cannot be repaired. They must be replaced.
•Never use recycled airbag components or components that have been taken from end-of-
life vehicles in your vehicle.
WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim
combinations, can cause the airbag system to work differently and increase the risk of serious
or fatal injuries in the event of an accident.
•Never install any components in the suspension system that do not have the same
characteristics as the original factory-fitted components.
•Never use tyre/rim combinations that have not been approved by Volkswagen.
WARNING

You will need an external aerial to use a two-way radio in the vehicle.
Any retrofit installation of electrical or electronic equipment in the vehicle will affect its vehicle type
approval. Under certain circumstances, this can negate the type approval for the vehicle.
Volkswagen has approved the vehicle for use with two-way radios subject to the following
conditions:
•Correct installation of external aerial.
•A maximum transmitting power of 10 watts.
An external aerial is needed to give the equipment its optimal range.
Check first with a qualified workshop if you wish to use a two-way radio with a transmitting power of
over 10 watts. A qualified workshop is familiar with the technical options for retrofitting. Volkswagen
recommends using a Volkswagen dealership for this purpose.
Please observe legislation and the instructions and information given in the operating manuals for
radio equipment.
Information stored in the control units
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Your vehicle is factory fitted with electronic control units which are responsible for engine and
gearbox management. The control units also monitor the function of the exhaust system and the
airbags.
These electronic control units continuously evaluate data relevant to the vehicle while the vehicle is
being driven. Only these data will be stored if there are any faults recorded or any deviations from
the specified values. This is generally displayed by the indicator lamps on the instrument cluster.
Special units are required to read and evaluate data stored in the control units.
These data are stored so that specialist workshops can diagnose and solve problems. The
following data may have been stored:
•Engine and gearbox-relevant data.
•Speed.
•Direction of travel.
•Braking power.
•Seat belt monitor.
The control units never record conversations that take place in the vehicle. It is neither possible nor
permitted to use the stored data to create movement profiles.
When the vehicle is being used, situations may arise in which the stored data (alone or in
conjunction with other information such as accident reports, vehicle damage, witness statements
etc.) can become assignable to a particular person, in which case it may be necessary to consult an
expert and use the expert's information.
In vehicles with an emergency call function via a mobile telephone or other units, the current
location can be transmitted. In the event of an accident in which the control units register that an
airbag has been triggered, the system can automatically send out a signal. This depends on your
service provider. Transmission is possible only in areas with a sufficiently strong mobile telephone
signal.
Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an
emergency, allow certain vehicle data to be transmitted from the vehicle.
If radio equipment is not secured or not properly secured in the vehicle, it could be flung
though the interior during a sudden driving or braking manoeuvre, or in the event of an
accident. This can cause injuries.
•While the vehicle is in motion, always secure two-way radios properly outside the airbag
deployment zones or stow them away safely.
WARNING
If two-way radios that are not connected to an external aerial are used, electromagnetic
radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and
other vehicle occupants. This also applies to external aerials that have not been correctly
installed.
•Two-way radios should only be used in the vehicle if an external aerial is properly
connected.
CAUTION

Event data recorder
The vehicle is not fitted with an event data recorder.
Event data recorders temporarily store vehicle information. This provides precise information in the
event of an accident. In vehicles with an airbag system, data that might be relevant in the event of
an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed.
The scope of the data is manufacturer-specific.
An event data recorder may only be fitted if the owner has approved the procedure. This is covered
by legislation in some countries.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as lane change flash, single door unlocking and displays, can be reprogrammed using special
workshop equipment. If this is the case, the descriptions in your vehicle wallet will no longer
correspond with the original functions. Volkswagen recommends that you have any reprogramming
confirmed in the service schedule under Workshop comments.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Reading the vehicle's event memory
A diagnostic interface for reading the event memories is located in the vehicle interior ⇒. Data
relating to the function and status of the electronic control units are stored in the event memory.
Additional information on the stored data is available from qualified workshops.
The diagnosis interface is located behind near the fuse box in the footwell on the driver side.
The event memory should only be read and reset by a qualified workshop.
After a fault has been rectified, the information in the memory pertaining to the fault is deleted.
Other memory content is overwritten on an on-going basis.
Using a mobile telephone in the vehicle without a connection to the
external aerial
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Both during telephone calls and in standby mode, mobile telephones transmit and receive radio
waves, which may also be termed "high-frequency energy". Current scientific literature warns us
that radio waves can be harmful to human beings if they exceed certain limits. Government bodies
and international committees have introduced threshold values and guidelines to ensure that
electromagnetic radiation produced by mobile telephones does not pose a hazard to health.
However, there is no proven scientific evidence that demonstrates that cordless telephones are
absolutely safe.
For this reason, some experts are calling for more precautions to be taken in the use of mobile
telephones, by taking steps to reduce the level of personal exposure to electromagnetic radiation.
If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle,
the level of electromagnetic radiation could be higher than when the mobile telephone is connected
to an integrated aerial or any other external aerial.
If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable
additional functions of Bluetooth compatible mobile telephones, this will satisfy the legal
requirements in many countries which permit the use of a mobile telephone in a vehicle only if a
hands-free unit is used.
The hands-free system of the portable navigation device (delivered by Volkswagen) in your vehicle
has been developed for mobile telephones that are compatible with Bluetooth⇒ Portable
navigation device. Mobile telephones must be located in a suitable telephone holder or be stored
securely in the vehicle. If a telephone holder is used it must be securely attached to the base plate.
This is the only way to ensure that the mobile telephone is securely attached to the dash panel and
always within reach of the driver. Depending on the hands-free system, the connection between the
mobile telephone and the external aerial is established either via the telephone holder or via an
existing Bluetooth connection between the mobile telephone and the vehicle.
Connecting the mobile telephone is to a telephone aerial integrated in the vehicle or to an external
telephone aerial reduces the electromagnetic radiation generated by the telephone which could
affect the human body. Using an aerial also improves the quality of the signal.
Incorrect use of the diagnostic interface can cause faults, which can result in accidents and
serious injuries.
•Never read the event memory using the diagnostic interface yourself.
•The diagnostic interface should only be read by a qualified workshop.
WARNING
®
®
®

If a mobile telephone is used in the vehicle interior without this hands-free system, it is not safely
secured in the vehicle and also not connected to the vehicle's external telephone aerial.
Furthermore, the mobile telephone is not being charged in the telephone holder. It is also likely that
the telephone connection will be disrupted and the signal strength will be poor.
A mobile telephone should only be used in the vehicle if it is connected to a hands-free unit.
Volkswagen recommends the use of an external aerial when using a mobile telephone in the
vehicle.
Bluetooth is a registered trademark of Bluetooth SIG, Inc.
Portable navigation device
Fig. 135 In the centre console: removing the navigation device and mounting
Fig. 136 Central console: closing the opening the navigation device mounting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
In some vehicles other vehicle functions and additional applications can be accessed via the
portable navigation device (delivered by Volkswagen) ⇒.
The tilt and angle can be set by moving the navigation device as required ⇒ Fig. 135A, ⇒.
The user's manual for the portable navigation device (delivered by Volkswagen) can be displayed
on the unit itself.
Functions
In some vehicles the following functions are available in the portable navigation device (delivered
by Volkswagen):
•Extended multifunction display (MFD) with additional instruments ⇒ Instruments.
•Operation of a factory-fitted radio and a connected media player ⇒BookletRadio,.
®®
If a mobile telephone is not secured or is incorrectly secured in the vehicle, it could be flung
though the interior during a sudden driving or braking manoeuvre, or in the event of an
accident. This can cause injuries.
•Mobile telephones, other devices and accessories for the telephone such as telephone
holders, note blocks or portable navigation devices must always be secured properly
outside of the airbag deployment zones whilst the vehicle is in motion or be stored in a
safe place.
WARNING
If mobile telephones or two-way radios that are not connected to an external aerial are used,
electromagnetic radiation in the vehicle could exceed limit values and thus be a health hazard
for drivers and other vehicle occupants. This also applies to external aerials that have not
been correctly installed.
•Keep mobile telephone aerials at least 20 cm away from pacemakers, as the telephones
may affect their functioning.
•Do not carry a mobile telephone in your breast pocket above a pacemaker when the
telephone is switched on or in standby mode.
•Switch off the mobile telephone immediately if you suspect it may be interfering with a
pacemaker.
WARNING