2021 VOLKSWAGEN TRANSPORTER diesel

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

Symbol Meaning=>& See
.......,. Front brake pads worn .
Lit up: ESC fault or switched off for system-related reasons.
Flashing: ESC/TCS is taking corrective action. =>page 269
1} TCS switched off manually.
e ABS faulty or not functioning.
0$ Rear fog light switched on. =>page 106
Lit up: vehicle lighting not working partially or completely. =>page 432
0 Lit up or flashing: catalytic converter fault.
w Lit up: glow period for a diesel engine.
Flashing: fault in engine management system.
EPC Fault in engine management system. =>page 407
Diesel particulate filter has become saturated with soot.
Only for specially equipped courier vehicles: diesel particulate filter is being regenerated.
(1) Tyre pressure too low. =>page 367 Tyre monitoring system faulty.
0 Windscreen washer fluid level too low. =>page 116
f] Fuel tank almost empty. =>page 340
Flashing: engine oil system fault.
Lit up: engine oil level too low. =>page 353
....... Fault in airbag and belt tensioner system. =>page 87
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Front passenger front airbag switched off (PASSENGER AIR BAG =>page 87
f9 Ad Blue® level is low. =>page 346
/>.
with Ad Blue® system faulty or not refilled using norm-standard AdBI-ue®. =>page 346
Have the air filter replaced. => Booklet SeNice schedule
a, Electronic Immobilizer active. =>page 257
Lit up: rear axle differential lock switched on. =>page 282 .... Flashing: rear axle differential lock fault.
Adaptive cruise control (ACC) currently not available. =>page 298
Instrument cluster 17

Checklist (Continued)
..( Fasten your seat belt correctly before set-ting off and keep it properly fastened throughout the journey. This also applies to all passengers 79 .
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..!
..!
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Each vehicle occupant must sit in a seat of their own and must have their own seat belt.
Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.
Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls, opening menus and making adjust-ments to settings .
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
Observe traffic regulations and speed limits.
Driving abroad
r-f'n First read and observe the introductory l.-J=.U information and safety warnings.& on page 33.
Checklist
In some countries, special safety standards and emissions-related regulations apply that the vehi-cle may not comply with. Volkswagen Commercial Vehicles recommends that you visit your Volkswa-gen Commercial Vehicles dealer before travelling abroad to find out about any legal requirements and the following points concerning your destina-tion:
..( Does the vehicle need any technical modifi-cations for driving abroad, e.g. masking or switching the headlights over?
..( Are the necessary tools, diagnostic equip-ment and spare parts available for service and repair work?
..( Are there any Volkswagen Commercial Ve-hicles dealerships in the country of destina-tion?
..( For petrol engines: is unleaded petrol with the correct octane number available?
34 Before the journey
..( When travelling long distances, stop and take a break regularly-at least every 2 hours.
..( Secure animals in the vehicle using a sys-tem that is suitable for their weight and size.
A WARNING
Always observe current traffic regulations and speed limits, and think ahead when driv-Ing. Correct interpretation of a driving situa-tion can make the difference between reach-Ing your destination safely and having an ac-cident with serious Injuries.
W Regular servicing of your vehicle not only W maintains its value, it also ensures that your vehicle remains roadworthy and in perfect working order. Servicing work should therefore be carried out in accordance with the service schedule. Some work may have to be carried out before the due date of the next service if the vehicle is subjected to severe operating conditions. Severe operating conditions are, for example, regular stop and go driving, regular driving with a trailer and driving in areas with high levels of dust. Additional informa-tion is available from your Volkswagen Commercial Vehicles dealership or qualified workshop. ..( For diesel engines: is diesel with a low sul-phur level available?
..( Are the correct engine oil 353 and other service fluids in accordance with the specifications of Volkswagen Commercial Vehicles available in the destination coun-try?
..( Will the factory-fitted navigation system work with the navigation data available in the destination country?
..( Are special tyres necessary for travelling in the destination country?
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Volkswagen Commercial Vehicles is not re-sponsible for any vehicle damage which Is caused by low-quality fuel, inadequate servic-ing work or lack of availability of Genuine Parts.

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The steps should only be carried out In the specified order.
Step Vehicles with a manual gearbox I Vehicles with dual clutch gearbox DSG ®
2a. Shift the gear stick to a neutral position. I Shift the selector lever to position P or N.
3. Only vehicles with diesel engines: to preheat the engine, turn the vehicle key to position 217 G). The indicator lamp mr lights up in the instrument cluster.
4. Turn vehicle key to position 217 ®-do not depress accelerator.
5. Release the vehicle key once the engine has started.
6. If the engine does not start, stop the procedure and repeat it after approximately one minute.
7. Release the handbrake if you wish to pull away =>page 269.
A WARNING
Never leave the engine running if you leave the vehicle unattended, particularly not if a gear or driving mode has been selected. The vehicle could move suddenly or something unexpected may happen that may cause damage, fire or serious injuries.
A WARNING
Start boosters may explode or suddenly cause the engine to run at high revs.
• Never use a start booster.
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• The starter and the engine could be dam-aged if you attempt to start the engine while the vehicle Is In motion or if the engine is started again immediately after it has been switched off.
Stopping the engine
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• When the engine is cold, avoid high engine speeds, driving at full throttle and overloading the engine.
• Do not push-start or tow-start the vehicle. Unburnt fuel can damage the catalytic convert-er.
&-, Do not warm up the engine by running it W while the vehicle is stationary. Instead, pull off as soon as there is good visibility through the win· dows. This helps the engine to reach operating temperature more quickly and reduces emissions.
m Components with a high power consumption L!:J are switched off temporarily when the engine is started.
m When starting from cold, the engine may be a L!:J little noisy for the first few seconds. This is quite normal, and no cause for concern.
m At outside temperatures of less than L!:J +5oC (+41°F), fumes may be detected under a vehicle with a diesel engine if the fuel-powered supplementary heater is switched on. m First read and observe the introductory information and safety warnings & on page 257.
The steps should only be carried out In the specified order.
1. The vehicle must be completely stationary => &.
2. Press the brake pedal. Keep it held down until step 4 has been completed.
3. In vehicles with a dual clutch gearbox DSG®, shift selector lever to position P.
4. Apply the handbrake =>page 269.
5. Turn the vehicle key to position =>Fig. 217 @.
6. In vehicles with a manual gearbox, select the first gear or the reverse gear =>page 263. .,.
Starting the engine, changing gear and parking I 259

In all cases the automatic gearbox should be checked by a qualified workshop Immediately.
Overheating of the DSG® dual clutch gearbox
The dual clutch gearbox can overheat when the vehicle pulls off regularly, travels at a crawl for long periods, or in stop and go traffic. Gearbox over-heating is indicated by the warning lamp (j) and in some cases by a text message in the instrument cluster display. A signal tone may also be given. Stop the vehicle and allow the gearbox to cool down
The vehicle will not move forwards or backwards even though a gear has been selected
If the vehicle will not move in the required direc-tion, the system may have selected the position in-correctly. Depress the brake pedal and reselect the position.
Gear-change indicator
r--f"'n First read and observe the Introductory L-lo:.l.l information and safety warnings & on page 260.
Depending on the vehicle equipment level, the in-strument cluster may indicate the gear which you should select in order to reduce fuel consumption while the vehicle is in motion.
Display Meaning
• The current gear is optimal.
f A higher gear is recommended.
! A lower gear is recommended.
In vehicles with a manual gearbox the recommen-ded gear will be indicated in the form of a number and a recommendation to shift up or down into the recommended gear will be displayed in the form of an arrow 263.
In vehicles with a OSG® dual clutch gearbox if the selector lever is in the Tiptronic position, the cur-rent gear will be indicated in the form of a number and a recommendation to shift up or down a gear will be displayed in the form of an arrow 266.
268 While driving
If the vehicle still does not move in the required di-rection, there is a system fault. Seek expert assis-tance and have the system checked.
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• If the display Indicates that the gearbox Is overheating for the first time, the vehicle will have to be parked safely or driven faster than 20 kmlh (12 mph).
• Safely park the vehicle immediately and switch the engine off if the text message and signal tone are repeated approximately every 10 seconds. Allow the gearbox to cool down.
• In order to prevent damage to the gearbox, you should not drive on until the acoustic warning stops. You should not pull away or drive the vehicle at very low speeds while the gearbox is overheated. Information on "cleaning" the diesel partlculate filter
The exhaust management system detects when a diesel particulate filter is filling up and aids the fil-ter's self-cleaning process by recommending the most suitable gear when driving. This may mean driving with Increased engine speed in exceptional cases 407.
A CAUTION
The gear-change Indicator Is only designed to assist the driver and cannot replace the driver's own judgement.
• The driver has full responsibility for se-lecting the correct gear In all situations (e.g. when overtaking, driving up and down hills and when towing a trailer).
Driving in the correct gear can help to reduce fuel consumption.
m On vehicles with a dual clutch gearbox W DSG®, the information on the gear-change indicator disappears when disengaging from the Tiptronic position.
m On vehicles with a manual gearbox, the dis-W play on the gear-change indicator will disap-pear when the clutch pedal is depressed.

At the filling station
Filling the tank
o:n Introduction
This chapter contains information on the following subjects:
Indicator lamps and fuel gauge . . . . . . . . . . . . 341
Filling the tank with petrol or diesel . . . . . . . . . 342
Capacities . . . . . . . . . . . 343
Checks when filling the tank . . . . . . . . . . . . . . . 343
The fuel cap is located at the left-hand side of the vehicle.
Additional information and warnings:
• Exterior views 5
• Fuel 343
• Preparation for working in the engine ccmpart-ment page 350
A WARNING
Filling the tank incorrectly and incorrect han-dling of fuel can cause explosions, fire, seri-ous burns and other injuries.
• Always ensure that the tank cap is proper-ly closed, to prevent the evaporation and spillage of fuel.
• Fuel is highly explosive and inflammable and can cause serious burns and other inju-ries.
• Fuel can spill out if the engine is not switched off or the filler nozzle is not fully in-serted into the fuel filler neck when filling the tank. This could cause fire, explosions, seri-ous burns and other Injuries.
• When refilling with fuel, the engine , sup-plementary heating system(=> page 332) and the ignition must be switched off for security reasons.
• When filling the tank, always switch off your mobile telephone and two-way radio or any other radio equipment. Electromagnetic radiation can generate sparks which can in turn start a fire.
• Never get back into the vehicle while fill-ing the tank. If in exceptional cases you have to enter the vehicle, close the door and touch a metal object before touching the filler noz-zle again. This will remove any electrostatic
340 I While driving
A WARNING (Continued)
charge from you. Failure to do so could gen-erate a spark. Sparks can cause a fire when filling the tank.
• Never refuel or fill a spare canister near open flames, sparks or smouldering Items, e.g. cigarettes.
• Electrostatic discharge and electromag-netic radiation must be avoided when filling the tank.
• Follow all applicable safety information provided by the filling station when filling the tank.
• Never spill fuel in the vehicle or In the lug-gage compartment
A WARNING
For safety reasons, Volkswagen Commercial Vehicles does not recommend carrying a spare fuel canister In the vehicle. Fuel can spill out of the full or empty canister and catch fire, especially In the event of an acci-dent. This could cause explosions, fire and injuries.
• If, In exceptional circumstances, you have to transport a spare fuel canister, please note the following:
-When refilling never place the canister In or on top of the vehicle, for example In the luggage compartment or on the tall-gate. There may be an electrostatic charge during refilling causing the fuel fumes to Ignite.
-Always place the spare fuel canister on the ground.
-When filling a spare fuel canister, place the filler nozzle as far as possible Into the filler opening.
-If the spare fuel canister Is made of met-al, the filler nozzle must have constant contact with the canister In order to avoid static charging.
-Please follow all legislation concerning the use, stowage and transport of a spare fuel canister.

A WARNING (Continued)
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-Please ensure that the spare fuel can is· ter corresponds with the Industry stand· ard, for example AN SI or ASTM F852-86.
• Remove split fuel from all vehicle compo· nents as quickly as possible In order to avoid damage to the wheel housing, tyres and vehicle paint.
• • Filling up with petrol in a vehicle fitted with a diesel engine or refilling with diesel in vehicle equipped with a petrol engine can cause seri· ous ands expensive engine damage and dam· age to the fuel system that is not covered by
Indicator lamps and fuel gauge
Fig. 269 In the instrument cluster: fuel gauge for petrol and diesel.
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any Volkswagen Commercial Vehicles guaran· tee. Do not start the engine under any circum-stances if you have refilled using the Incorrect fuel. Seek expert assistance. The substances In these fuels can cause serious damage to the fuel system and to the engine itself if it Is switched on.
• Vehicles with a diesel engine should under no circumstances be filled and driven with pet· rol, kerosene, heating oil or any other fuels that have not been expressly approved for diesel engines. Other fuels could cause extensive and expensive engine damage and damage to the fuel system which will not be covered by any Volkswagen Commercial Vehicles guarantee.
r.:Gh Fuels can pollute the environment. Any spilt W service fluids must be cleaned up and dis· posed of properly. il'"'n First read and observe the introductory information and safety warnings & on page 340.
Lit up Needle position Possible cause & Solution 269
b Red marking (arrow) Fuel tank almost empty. Fill the tank as soon as possible Reserve is used up 343.
Several warning and indicator lamps will light up briefly as a functional check when the ignition is switched on. They will go out after a few seconds.
When the Indicator lamp Blllghts up, the supple-mentary heating system and fuel-powered supple-mentary heater switch off automatically.
A WARNING
Driving the vehicle when the fuel level is too low could lead to your vehicle breaking down In traffic, accidents and serious injuries.
• When the fuel level is too low, the fuel supply to the engine could be Irregular, espe-cially when driving up or down hills and in-clines. .,..
At the filling station 341

A WARNING_tContlnued)
• The power steering, all driver assist sys-tems and brake assist systems will not func-tion if the engine "sputters" or stops com-pletely due to a lack of fuel or Irregular fuel supply.
• Always fill the tank when it is stlll1/4 full. This reduces the risk of running out of fuel and breaking down.
Filling the tank with petrol or diesel
Fig. 270 Opened front door and open tank flap with tank cap attached to the holder
r--f"'n First read and observe the introductory L-.1=.1.1 information and safety warnings & on page 340.
Switch off the engine, ignilion. mobile lelephone and supplementary heating system before refuel-ling and leave them switched off during refilling.
Opening the tank cap
• Open left-hand front door.
• Open the lank flap.
• Turn the tank cap anticlockwise to remove it and place it in the provided retainer 270.
Filling the tank
The correct fuel grade for your vehicle is shown on a sticker on the inside of the tank flap 343.
While driv111g
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• To avoid damage to your vehicle, always ob-serve the indicator lamps and associated warn-ing texts.
• Do not run the tank empty. Irregular filling periods can cause backfiring and allow unburnt fuel to enter the exhaust system. The catalytic converter or diesel partlculate filter could be damaged as a result!
m The small arrow next to the petrol pump sym-L!J bol 269 shows you which side of the vehicle the tank flap is located on. • The fuel tank is full when the (properly operat-ed) automatic filler nozzle clicks off for the first time
• Do not continue filling the tank after it switches off. The expansion space in the fuel tank will other-wise fill up and the fuel could spill out. This could also happen when the fuel warms up and expands.
Closing the tank cap
• Turn the tank cap clockwise into the fuel filler neck until it perceptibly engages.
• Close the tank flap so that it engages audibly. The tank flap must be flush with the vehicle body-work.
• Close left-hand front door.
A WARNING
Do not continue filling the tank once the filler nozzle stops automatically. The fuel tank could be overfilled. This can cause fuel to splash out and overflow. This can cause fires, explosions and serious Injuries.
Q)
Remove spilt fuel from the vehicle paint as quickly as possible in order to avoid damage to the wheel housing, tyres and vehicle paint.
Spilt fuel can pollute lhe environment.