absence of the ⇒ Fig. 144 symbol in the vehicle does not mean that the control unit is not
transmitting the current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
Deactivating Car-Net services
Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services
and deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation described here.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual
or all services for the duration of the workshop visit. The services will be available again once the
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be
deactivated manually in the Infotainment system. The services can then be run again when the
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a
corresponding indication on the start page of the Car-Net portal.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your
request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 145 to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen
emergency call service nor the automatic accident notification will work. All other e-Remote and
Security & Service services will also be deactivated.
Service impairment or interruption
Radio
equipment
a)
Frequ
ency
band
Max. tr
ansmit
power
Security &
Service
00
(880.2
–
959.8
MHz)
(2.002
W)
GSM 1
800
(1,710
.2–
1,879.
8
MHz)
30 dBm
(1.002
W)
UMTS
B1
(1,920
–
2,170
MHz)
24 dBm
(0.25
W)
UMTS
B8
(880–
960
MHz)
GPS
(1,575
.42
MHz)
24 dBm
(0.25
W)
Applies to: Arteon, e-Golf,
Golf, Golf GTE,
Golf Estate,
Passat, Passat
GTE, Passat
Estate, Passat
Estate GTE,
Tiguan.
Car-Net e-
Remote
GSM 8
50
(824–
849
33 dBm
