Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a
specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically ⇒ Customer information .
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.
The Volkswagen dealership cannot be held liable for any damage caused by technical modifications
and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an authorised
Volkswagen workshop using Volkswagen Genuine Parts®.
Volkswagen repair information
Volkswagen service information and official Volkswagen repair information can be purchased for a
fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register with the online portal erWin (electronic
repair and workshop information):
https://erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special body equipment or add-on parts
The manufacturers of body equipment and add-on parts must ensure that the body equipment and
add-on parts (conversions) adhere to the applicable environmental laws and regulations, particularly
the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive 2003/11/EC concerning
the restrictions on the marketing and use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these conversions, and pass it on to
the disassembly company upon vehicle handover if the vehicle is scrapped. This is designed to
facilitate environmentally friendly disposal for all vehicles, including converted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is
located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunctions or faults in the
equipment.
After changing the windscreen, the camera and sensors must be set up and calibrated by a qualified
workshop.
Impairment or damage to sensors and cameras
Incorrectly performed repairs, structural changes to the vehicle, e.g. lowering the suspension,
retrofitted add-on parts or changes to the trim can lead to sensors and cameras being displaced or
damaged. This can also be caused by collisions, e.g. when parking, or also even by minor damage,
e.g. stone impacts on the windscreen.
Failure to observe this point may impair important functions (driver assist systems) and damage the
vehicle.
