2021 VOLKSWAGEN T-ROC ignition

Keyless locking and starting system Keyless Access
Introduction
This chapter contains information on the followingsubjects:
⇒ Unlocking or locking the vehicle with  
⇒ Troubleshooting 
The Keyless Access locking and starting system enables the vehicle to be locked and unlocked
without active use of the key. For this purpose, a valid vehicle key must be within the vehicle's
range.
Unlocking or locking the vehicle with Keyless Access

Fig. 52 Keyless Access: operating ranges.

Fig. 53 In the door handle: sensors.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Unlocking and locking the vehicle
Touch the sensor ⇒ Fig. 53Ⓐ  on the inside of the driver or front passenger door handle.
Switch off the ignition.
Close driver or front passenger door.
Touch the sensor ⇒ Fig. 53Ⓑ  on the outside of the driver or front passenger door handle.

The vehicle can be locked only if the ignition has been switched off or the driver has switched off the
engine before leaving the vehicle.
A symbol in the instrument cluster display ⇒ Displays  indicates if one or more doors are not closed
properly. Do not drive on! Open the appropriate door and then close it again.
This symbol is also visible when the ignition is switched off and will go out a few seconds after the
vehicle has been locked when all doors are closed.

WARNING
A door which is not closed properly could open suddenly while the vehicle is in motion. This could
lead to serious injuries.
Stop as soon as possible and close the door.
Make sure that the door is closed properly and that the lock has engaged. The closed door must be
flush with the surrounding body panels.
Doors should be opened or closed only when you are sure that nobody is in their path.

WARNING
Any door being held open by the door arrester could close unexpectedly in strong winds or if the
vehicle is on a slope. This could lead to injuries.
Always hold doors by the handle when opening and closing doors.

WARNING
The opening and closing paths of the doors and boot lid are potential danger areas where injury can
occur.
The doors and boot lid should therefore be opened or closed only when you are sure that nobody is
in their path.

WARNING
Careless locking of the doors can cause serious injuries.
If the vehicle is locked from the outside, the doors and electric windows cannot be opened from the
inside.
The central locking system locks all doors. Locking the vehicle from the inside can prevent the doors
from being opened unintentionally and unauthorised persons from entering the vehicle. However,
locked doors can delay assistance to passengers inside the vehicle in the event of an accident or
emergency.

Never leave children or people requiring assistance alone in the vehicle. All doors can be locked from
the inside using the central locking button. This may mean that people lock themselves in the
vehicle. People locked in the vehicle may be subjected to very high or very low temperatures.
Temperatures inside a locked vehicle may become extremely hot or cold, depending on the season.
This can cause serious injuries and illness or fatalities, especially in the case of small children.
Never leave anyone inside a locked vehicle. People in the vehicle could become trapped in an
emergency and will not be able to get themselves to safety.

NOTICE
When carrying out manual opening or closing, remove parts carefully and install them again
correctly in order to avoid damage to the vehicle.
Indicator lamp in the driver door
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The central locking indicator lamp is located in the driver door ⇒ Vehicle overviews .
Vehicle is locked: a red LED flashes for approximately two seconds, firstly at short intervals and then
more slowly. The indicator lamp does not flash if the vehicle was locked with the central locking
button in the driver door ⇒ Central locking button .
Automatic locking and unlocking
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Settings for central locking can be made in the Vehicle settings menu in the Infotainment system
⇒ Infotainment system controls and displays .
Automatic locking (Auto Lock)
The vehicle can lock itself automatically at speeds above approximately 15 km/h (9 mph). The
indicator lamp in the central locking button will light up yellow when the vehicle is locked.
Automatic unlocking (Auto Unlock)
If one of the following conditions applies, all doors and the boot lid will be automatically unlocked:
The vehicle is at a standstill and the vehicle key has been removed.
In vehicles with DSG® dual clutch gearbox: the selector lever is in position P and the ignition has
been switched off.
OR: the vehicle is stationary and the button has been pressed.
OR: the door release lever has been operated.
OR: in an accident where the airbags have been triggered ⇒ Troubleshooting .
Automatic unlocking provides access to the vehicle if assistance is required.

Depending on the settings made for central locking in the Infotainment system, it may be the case
that all of the doors and the boot lid are unlocked only when the button has been pressed twice.
Central locking button

Fig. 54 In the driver door: central locking button.

Fig. 55 In the driver door: release for the boot lid.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Key to ⇒ Fig. 54  and ⇒ Fig. 55 :
Unlock the vehicle.
Lock the vehicle.
Unlock the boot lid.
If the button in the driver door is pressed, only the boot lid opens. All doors remain locked.
The central locking button functions with the ignition switched on or off only when all doors are
closed.
If the vehicle has been locked from outside with the vehicle key, the central locking buttons do not
work.
Please note the following when using the central locking button to lock the vehicle from the inside:
The indicator lamp in the button lights up yellow when all doors are closed and locked.
The anti-theft alarm will not be activated ⇒ Anti-theft alarm .

Keyless Access ⇒ Unlocking or locking the vehicle with Keyless Access  is not activated if the vehicle
was locked manually.
Things to note when unlocking manually
The alarm is triggered when the driver door is opened ⇒ Anti-theft alarm .
After unlocking, an emergency start must be carried out ⇒ Starting and stopping the engine .
Switch on the ignition to switch off the alarm.
The electronic immobiliser recognises a valid vehicle key.

The anti-theft alarm is not activated when the vehicle is locked manually using the key bit ⇒ Anti-
theft alarm .
Manually closing the front passenger door and rear doors

Fig. 58 In the front edge of the rear right-hand door: manually locking the vehicle with the vehicle
key.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The front passenger door and the rear doors can be locked manually. The anti-theft alarm is not
activated in this case ⇒ Anti-theft alarm .
Open the door.
Remove the rubber seal in the front edge of the door.
Insert the key bit into the slot and turn ⇒ Fig. 58 .
Reattach the rubber seal.
Check that the door is locked.
The vehicle should be checked by a qualified workshop as soon as possible.
A door that has been locked manually will be unlocked again if the vehicle is unlocked or the door in
question is opened from the inside.

With some equipment levels, the vehicle may have a SAFELOCK mechanism.
SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it more
difficult to break into the vehicle. The doors can no longer be opened from the inside ⇒ .
Press the button on the vehicle key once.
Press the button on the vehicle key twice in quick succession.
Vehicles with the Keyless Access locking and starting system: touch the sensor on the outside of the
door handle twice⇒ Unlocking or locking the vehicle with Keyless Access .
OR: press the central locking button in the driver door once ⇒ Central locking button .
There may be an indication of the activated SAFELOCK in the display of the instrument cluster
(SAFELOCK).
Deactivating SAFELOCK
Switch on the ignition.
OR: deactivate interior monitoring and the anti-tow alarm ⇒ Temporarily switching off the interior
monitoring system and anti-tow alarm .
Before locking the vehicle, temporarily deactivate the interior monitoring and the anti-tow alarm in
the Vehicle Settings menu in the Infotainment system ⇒ Infotainment system controls and displays .
The following applies when SAFELOCK is deactivated:
The interior monitoring and the anti-tow alarm are activated and deactivated in the Vehicle settings
menu in the Infotainment system ⇒ Infotainment system controls and displays .

WARNING
Careless or unsupervised use of SAFELOCK can cause serious injuries.
Never leave other persons in the vehicle if the vehicle has been locked using the vehicle key. The
doors can no longer be opened from the inside once SAFELOCK is activated.

If you unlock the driver door mechanically using the vehicle key, only the driver door is unlocked,
and not the whole vehicle. The doors are released (but not unlocked) and the central locking button
is activated only when the ignition is switched on.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Indicator lamp lights up continuously
The red LED in the vehicle door flashes at short intervals and then lights up continuously.

There is a fault in the locking system.
Go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Turn signals do not flash
If the turn signals do not flash as confirmation when the vehicle is locked:
At least one of the doors or the boot lid is not closed.
OR: convenience closing is in progress and not all windows and the glass roof have been closed.
Vehicle locks itself automatically
The vehicle will lock itself again automatically after approx. 45 seconds if one of the following
conditions applies:
The vehicle has been unlocked but not opened.
The ignition has not been switched on.
The boot lid has not been opened.
The vehicle has been unlocked using the lock cylinder.
The vehicle has been locked using the central locking button in the vehicle interior.
Response when locking the vehicle with a second vehicle key
Keyless Access: the vehicle key located inside the vehicle will be blocked from starting the engine if
the vehicle has been locked from the outside using a second vehicle key. Press the button on the
vehicle key in the vehicle interior to enable it to start the engine ⇒ Starting and stopping the
engine .
Locking the vehicle after airbags have been triggered
The entire vehicle is unlocked if the airbags are activated in an accident. Depending on the extent of
the damage, the vehicle can be locked as follows after an accident:
Switch the ignition off and then back on again.
Automatic deactivation of the sensors
The vehicle is not unlocked or locked for an extended period.
A sensor has been triggered an excessive number of times.
Reactivating the sensors:
Unlock the vehicle with the button in the vehicle key.

NOTICE

Please note that the sensors in the door handles can be activated by a powerful jet of water or
steam if a valid vehicle key is simultaneously within the operating range. If at least one window is
open and sensor surfaces on the door handles are continuously activated, all windows will close. All
windows could open if the jet of water or steam is moved away from the door handle sensors briefly
and then moved back again ⇒  .

It may not be possible to lock or unlock the vehicle using the Keyless Access if the 12-volt vehicle
battery or button cell in the vehicle key is weak or discharged. The vehicle can be locked or unlocked
manually ⇒  .

If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding message will be
shown on the instrument cluster display. This may occur if the vehicle key is exposed to interference
from another radio signal or is covered by another item, e.g. an aluminium case ⇒ Starting and
stopping the engine .
Anti-theft alarm
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm.
The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.
The anti-theft alarm outputs acoustic and visual warning signals for up to five minutes.
When does the system trigger an alarm?
If a door is opened.
If the bonnet is opened.
If the boot lid is opened.
If the ignition is switched on with a valid vehicle key. (The alarm may sound briefly.)
If the 12-volt vehicle battery is disconnected.
If there is movement inside the vehicle (in vehicles with interior monitoring) ⇒ Interior monitoring
system and anti-tow alarm .
If the vehicle is lifted or towed (vehicles with anti-tow alarm) ⇒ Interior monitoring system and anti-
tow alarm .
If the vehicle is transported on a car ferry or by rail (vehicles with anti-tow alarm or interior
monitoring) ⇒ Interior monitoring system and anti-tow alarm .
If a trailer that is connected to the anti-theft alarm system is removed ⇒ Trailer towing .
Switching off the alarm
Unlock the vehicle using the unlocking button on the vehicle key.