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475
7
When trouble arises
7-1. Essential information
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase th e effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehi cle in a safe place by the road.
Stop the engine.
If the shift lever cann ot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicl e
speed as much as possible.
Vehicles without a smart key
system: Stop the engine by
turning the engine switch to
ACC.
Vehicles with a smart key sys-
tem: To stop the engine, press
and hold the engine switch for 2
consecutive seconds or more,
or press it briefly 3 times or
more in succession.
Stop the vehicle in a s afe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
4
Press and hold for 2 seconds or more
or press briefly 3 times or more
Q
R
Page 476 of 612
4767-1. Essential information
WARNING
■If the engine has to be turned off while driving
● Power assist for the brakes and steering wheel will be lost, ma king the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
● Vehicles without a smart key system: Never attempt to remove th e key, as
doing so will lock the steering wheel.
Page 479 of 612

4797-2. Steps to take in an emergency
7
When trouble arises
WARNING
■While towing
● When towing using cables or chains, avoid sudden starts, etc. w hich place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the engine switch to OFF.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
NOTICE
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart key system:
Do not tow the vehicle from the rear when the engine switch is in OFF or
the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system:
Do not tow the vehicle from the rear when the engine switch is off.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re ar.
■ To prevent damage to the vehic le during emergency towing
Do not secure cables or chains to the suspension components.
Page 480 of 612
4807-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but t he vehicle does not move.
● The vehicle makes an abnormal sound.
From the front
Use a towing dolly under the rear
wheels. Release the parking
brake.
From the rear
Use a towing dolly under the front
wheels.
Situations when it is necessary to contact dealers before towing
Towing with a wheel-lift type truck
Page 481 of 612
4817-2. Steps to take in an emergency
7
When trouble arises
When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flat-bed truck for th e tire
strapping method.
In order to suppress vehicle movement during transportation, se t the
parking brake and turn th e engine switch to OFF.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing hooks. This should only be attempted on hard surfaced roads
for at most 50 miles (80 km) at under 18 mph (30km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drive train, a xles, steering and brakes must be in
good condition.
NOTICE
■ Towing with a sling-type truck
Using a flatbed truck
Emergency towing
Do not tow with a sling-type truck to pre-
vent body damage.
Page 482 of 612
4827-2. Steps to take in an emergency
Securely attach cables or chains to the towing hooks.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to ON.
4WD models: Put the front-wheel drive control switch in “2WD”.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted. (P. 229)
■While towing
If the engine is not running, the power assist for the brakes a nd steering will
not function, marking steering and braking more difficult.
Emergency towing procedure
1
Ty p e AType B
2
3
4
Page 483 of 612

483
7
When trouble arises
7-2. Steps to take in an emergency
If you think something is wrong
●Fluid leaks un der the vehicle.
(Water dripping from the air conditioning a fter use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points high er
than normal.
● Voltmeter continually points higher or lower than normal
● Engine oil pressure gauge cont inually points lower than normal
● Automatic transmission fluid temperature warning message is dis -
played
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the engine
● Engine misses, stumbli ng or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one s ide when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touch es
the floor
If you notice any of the followi ng symptoms, your vehicle proba -
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
Page 484 of 612
4847-2. Steps to take in an emergency
Fuel pump shut off system
Follow the procedure below to restart the engine after the system is
activated.
Turn the engine switch to ACC or OFF.
Restart the engine.
To minimize the risk of fuel leakage when the engine stalls or
when an airbag inflates upon collision, the fuel pump shut off
system stops supply of fuel to the engine.
NOTICE
■Before starting the engine
Inspect the ground under the vehicle.
If you find that fuel has leaked onto the ground, the fuel system has been
damaged and is in need of repair. Do not restart the engine.
1
2