2021 TOYOTA RAV4 PLUG-IN HYBRID tow

962-1. Plug-in hybrid system
WARNING
●Never touch, disassemble, remove
or replace the high voltage parts,
cables or their connectors.
●The hybrid system will become hot
after starting a s the system uses high voltage. Be careful of both the
high voltage and the high tempera -
ture, and always obe y the caution
labels attached to the vehicle.
●Never try to open the service plug
access hole located in the luggage compartment. The service plug is
used only when the vehicle is ser-
viced and is subject to high voltage.
■Road accident cautions
Observe the following precautions to reduce the risk of d eath or serious
injury:
●Pull your vehicle off the road, apply
the parking brake, shift the shift
lever to P, and tu rn the hybrid sys- tem off.
●Do not touch the high voltage parts, cables and connectors.
●If electric wires are exposed inside or outside your vehi cle, an electric
shock may occur. Never touch
exposed electric wires.
●Do not touch the battery if liquid is leaking from or adhering to it.
If electrolyte ( carbonic-based
organic electrolyte) from the hybrid battery (traction battery) comes into
contact with the eyes or skin, it
could cause blindness or skin wounds. In the unlik ely event that it
comes into contact with the eyes or
skin, wash it off immediately with a large amount of w ater, and seek
immediate medical attention.
●If electrolyte is leaking from the
hybrid battery (traction battery), do
not approach the vehicle. Even in the unlikely event that the
hybrid battery (traction battery) is
damaged, the internal construction of the battery wil l prevent a large
amount of electrolyte from leaking
out. However, any electrolyte that does leak out will g ive off a vapor.
This vapor is an irritant to skin and
eyes and could c ause acute poi- soning if inhaled.
●Do not bring burning or high-tem - perature items close to the electro -
lyte. The electrolyte may ignite and
cause a fire.
●If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possi - ble. Never use a f ire extinguisher
that is not meant fo r electric fires.
Using even a small amount of water may be dangerous.
●If your vehicle nee ds to be towed, do so with front wheels raised. If the
wheels connected to the electric
motor (traction motor) are on the ground when towing, the motor may
continue to generate electricity.
This may cause a fire. ( →P.563)
●Carefully inspect the ground under
the vehicle. If you find that liquid
has leaked onto the ground, the fuel system may have been damaged.
Leave the vehicle as soon as possi -
ble.

1422-2. Charging
If the charging connector is unlocked
during charging (while the charging indicator is illuminated), charging will be
interrupted.
2 Make sure to hold the body of
the charging connector and pull
it towards you.
3 Attach the charging connector
cap.
4 Attach the AC charging inlet cap
and close the charging port lid.
Lock the doors to lock the charging port lid. ( →P.121)
When using the Mode 2 AC
charging cable
5 Remove the plug from the
socket when the charging equip -
ment will not be used for a pro -
longed period of time.
Hold the body of the plug when remov -
ing.
Make sure to put the cable away imme - diately after disconnecting. ( →P.143)
When leaving the plug inserted, inspect
the plug and connector once a month to check if dirt or d ust has accumulated.
When using the Mode 3 AC
charging cable (if equipped)
5 After removing the charging
plug from the charging device,
install the cap to the charging
plug.
Make sure to hold the body of the
charging plug when removing it.
Make sure to put the cable away imme -
diately after disconnecting. ( →P.143)

143
2
2-2. Charging
Plug-in hybrid system
■When the outside temperature is low or high
The level shown on the SOC (State of
Charge) gauge ( →P.174) may drop slightly when the power switch is turned
to ON, even if charging has been com -
pleted and the hybrid battery (traction battery) is fully charged. However, this
does not indicate a malfunction.
■When removing the charging con -
nector
Unlock the doors using the smart entry
& start system or wir eless remote con-
trol to unlock the ch arging connector, check that the lock is released, and then
pull the charging connector towards you.
( →P.121)
■If the charging connector cannot be unlocked
→ P.123
WARNING
■After charging
Remove the plug if it will not be used for a long time.
Dirt and dust may accumulate plug or
socket, which could cause a malfunc - tion or fire, possibly leading to death
or serious injury.
NOTICE
■After charging
●Store the AC charging cable out of
reach from infants and children.
●After disconnecting the charging
connector from the AC charging
inlet, make sure t o put on the AC charging inlet cap and close the
charging port lid. If the AC charging
inlet cap is not put on, water or for- eign objects may enter the AC
charging inlet, which could lead to
vehicle damage.
●After removing the plug from the socket, keep it in a safe place free
from moisture and dust. The AC
charging cable or plug may be dam - aged if the cable i s stepped on or
ridden over by the vehicle.

2184-2. Opening, closing and locking the doors
●When an external radio wave source
interferes with the communication between the electronic key and the
vehicle ( →P.225)
●When charging from an external
power source or connecting the AC
charging cable
●When the vehicle is parked near an
electrical noise sou rce which affects the sensitivity of the Hands Free
Power Back Door, such as a pay park -
ing spot, gas stat ion, electrically heated road, or fluorescent light
●When the vehicle is near a TV tower, electric power plant , radio station,
large display, airpor t or other facility
that generates strong radio waves or electrical noise
●When a large amoun t of water is applied to the rear bumper, such as
when the vehicle is being washed or
in heavy rain
●When mud, snow, ice, etc. is attached
to the rear bumper
●When the vehicle has been parked for
a while near objects that may move and contact the rear bumper, such as
plants
●When an accessory is installed to the
rear bumper
If an accessory has been installed, turn
the Hands Free Power Back Door oper -
ation setting off.
■Preventing unintentional operation
of the Hands Free Power Back Door (vehicles with Hands Free Power
Back Door)
When an electronic key is in the opera - tion range, the Hands Free Power Back
Door may operate unintentionally, so be
careful in the following situations.
●When a large amoun t of water is
applied to the rear bumper, such as
when the vehicle is being washed or in heavy rain
●When dirt is wiped off the rear bumper
●When a small animal or small object,
such as a ball, mov es under the rear
bumper
●When an object is moved from under
the rear bumper
●If someone is swinging their legs while
sitting on the rear bumper
●If the legs or anot her part of some-
one’s body contacts t he rear bumper while passing b y the vehicle
●When the vehicle is parked near an electrical noise source which affects
the sensitivity of the Hands Free
Power Back Door, such as a pay park - ing spot, gas station, electrically
heated road, or fluorescent light
●When the vehicle is near a TV tower,
electric power plant , radio station,
large display, airport or other facility that generates strong radio waves or
electrical noise
●When the vehicle is parked in a place
where objects such as plants are near
the rear bumper
●If luggage, etc. is set near the rear
bumper
●If accessories or a vehicle cover is
installed/removed near the rear bumper
●When the vehicle is being towed
To prevent unintentional operation, turn
the Hands Free Power Back Door oper -
ation setting off. ( →P.186)
■When reconnecting the 12-volt bat- tery
To enable the power back door to oper -
ate properly, close the back door manu - ally.
■If the back door opener is inopera - tive
The back door can be unlocked from the
inside.
1 Remove the cover.
To prevent damage, c over the tip of the
screwdriver with a rag.

225
4
4-2. Opening, closing and locking the doors
Before driving
■Turning an electronic key to bat -
tery-saving mode
●When battery-saving mode is set, bat -
tery depletion is minimized by stop - ping the electronic key from receiving
radio waves.
Press twice while pressing and
holding .
Confirm that the electronic key indicator
flashes 4 times.
While the battery- saving mode is set,
the smart entry & start system cannot be
used. To cancel the f unction, press any
of the electronic key buttons.
●Electronic keys t hat will not be used for long periods of time can be set to
the battery-saving mode in advance.
■Conditions affecting operation
The smart entry & start system uses
weak radio waves. In the following situa - tions, the communication between the
electronic key and t he vehicle may be
affected, preventing the smart entry & start system, wireless remote control
and immobilizer system from operating
properly.
●When the electronic key battery is
depleted
●Near a TV tower, electric power plant,
gas station, radio station, large dis- play, airport or oth er facility that gen-
erates strong radio waves or electrical
noise
●When the electronic key is in contact
with, or is covered by the following metallic objects
• Cards to which aluminum foil is
attached
• Cigarette boxes that have aluminum
foil inside • Metallic wallets or bags
•Coins
• Hand warmers made of metal • Media such as CDs and DVDs
●When other wirele ss key (that emits radio waves) is being used nearby
●When carrying the electronic key together with the following devices
that emit radio waves
• Portable radio, cellular phone, cord - less phone or other wireless commu -
nication devices
• Another vehicle’s el ectronic key or a wireless key that emits radio waves
• Personal computer s or personal digi-
tal assistants (PDAs) • Digital audio players
• Portable game systems
●If window tint with a metallic content or
metallic objects are attached to the
rear window
●When the electroni c key is placed
near a battery charger or electronic devices
●When the vehicle is parked in a pay parking spot where radio waves are
emitted.
If the doors cannot be locked/unlocked using the smart entry & start system,
lock/unlock the doors by performing any
of the following:
●Bring the electronic key close to either
front door handle and operate the entry function.
●Operate the wireless remote control. If the doors cannot be locked/unlocked
using the above methods, use the
mechanical key. ( →P.204)
If the hybrid system cannot be started
using the smart entry & start system,
refer to P.605.
■Note for the entry function
●Even when the electronic key is within
the effective range (detection areas),
the system may not operate properly in the following cases:

2724-3. Adjusting the seats
■Before folding down the seat-
backs
1 Park the vehicle in a safe place.
Apply the parking brake (→P.326) and
shift the shift lever to P. ( →P.322)
2Adjust the position of the front
seat and the angle of the seat -
back. ( →P.270)
Depending on the position of the front
seat, if the seatb ack is folded back- ward, it may interfere with the operation
of the rear seat.
3 Lower the head restraint of the
rear seat. ( →P.276)
4 Stow the armrest of the rear
seat if it is pulled out. ( →P.484)
This step is not necessary when oper-
ating the left side seat only.
■Folding down the seatbacks
While pulling the seatback angle
adjustment lever , fold the seat-
back down.
■Returning the rear seatbacks
To avoid trapping the seat belt
between the seat and the inside of
the vehicle, pass the seat belt out-
side the seat belt guide and
then return the seatback securely
to the locked position.
WARNING
●After adjusting the seat, make sure
that the seat is locked in position.
If the seatback is not securely locked, the red marking will be visi -
ble. Make sure that the red marking
is not visible.
Folding down the rear seat -
backs
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Observe the following precautions. Failure to do so may result in death or
serious injury.
■When folding the rear seatbacks
down
●Do not fold the seatbacks down while driving.
●Stop the vehicle on level ground,
set the parking bra ke and shift the shift lever to P.
●Do not allow anyone to sit on a folded seatback or in the luggage
compartment whi le driving.
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2764-3. Adjusting the seats
■Front seats
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button .
■Rear seats
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button .
■Adjusting the height of the head
restraints (front seats)
Make sure that the h ead restraints are
adjusted so that the center of the head
restraint is closest to the top of your ears.
■Adjusting the rear seat head restraint
Always raise the head restraint one level
from the stowed position when using.
Pull the head res traint up while
pressing the lock release button
.
Head restraints
Head restraints are provided
for all seats.
WARNING
■Head restraint precautions
Observe the following precautions
regarding the head restraints. Failure to do so may result in death or
serious injury.
●Use the head restraints designed for each respective seat.
●Adjust the head restraints to the correct positio n at all times.
●After adjusting the head restraints, push down on them and make sure
they are locked in position.
●Do not drive with the head
restraints removed.
Vertical adjustment
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2864-4. Adjusting the steering wheel and mirrors
SymptomLikely causeSolution
The image is dif-
ficult to see.
The mirror surface is dirty.Clean the mirror surface gently,
using a soft dry cloth.
Sunlight or headlights are shin -
ing directly into the Digital Rear-
view Mirror.
Change to optical mirror mode.
(If the light is coming through
the panoramic moon roof [if
equipped], close the electronic
sunshade.)
• The vehicle is in a dark area.
• The vehicle is near a TV
tower, broadcasting station,
electric power plant, or other
location where strong radio
waves or electrical noise may
be present.
• The temperatu re around the
camera is extremely high/low.
• The ambient temperature is
extremely low.
• It is raining or humid.
• Sunlight or headlights are
shining directly into the cam -
era lens.
• The vehicle is under fluores -
cent lights, sodium lights,
mercury lights, etc.
• Exhaust gas is obstructing the
camera.
Change to optical mirror mode.
(Change back to digital mirror
mode when the conditions have
improved.)
Foreign matters such as water
droplets or dust is on the cam-
era lens.
Wipe the camer a lens with a
damp soft cloth.