2021 TOYOTA RAV4 PHEV Owners Manual

63
1
1-2. Child safety
For safety and security
■Installation with ISOFIX lower
anchorage (ISOFIX child
restraint system)
Install the child restraint system in
accordance to the operation man -
ual enclosed with the child restraint
system.
If the child restraint system on hand
is not within the “universal” cate -
gory (or the necessary information
is not in the tabl e), refer to the
“Vehicle List” provided by the child
restraint system maker for various
possible installation positions, or
check the compatibility after asking
the retailer of the child seat.
( →P.55, 56)
1 Adjust the seatback angle to the
most upright position. When
installing a forward-facing child
seat, if there is a gap between
the child seat a nd the seatback,
adjust the seatback angle until
good contact is achieved.
2 If the head restraint interferes
with the child restraint system
installation and the head
restraint can be removed,
remove the head restraint. Oth-
erwise, put the head restraint in
the upper most position.
( →P.276)
3 Check the positions of the exclu-
sive fixing bars, and install the
child restraint system to the
seat.
The bars are installed in the clearance
between the seat cushion and seat -
back.
4 After installing the child restraint
system, rock it back and forth to
ensure that it is installed
securely. ( →P.62)
■Top tether anchorages
Top tether anchorages are pro -
WARNING
■When installing a child restraint
system
Observe the following precautions. Failure to do so may result in death or
serious injury.
●After securing a ch ild restraint sys-
tem, never adjust the seat.
●When using the lower anchorages,
be sure that there are no foreign
objects around the anchorages and that the seat belt is not caught
behind the child restraint system.
●Follow all installation instructions
provided by the child restraint sys -
tem manufacturer.
Using a top tether anchor -
age

641-2. Child safety
vided for the outboard rear seats.
Use top tether anchorages when
fixing the top strap.
Top tether anchorages
Top strap
■Fixing the top strap to the top
tether anchorages
Install the child restraint system in
accordance to the operation man -
ual enclosed with the child restraint
system.
1 Adjust the head restraint to the
upmost position.
If the head restraint interferes with the
child restraint system or top strap installation and the head restraint can
be removed, remove the head restraint.
( →P.276)
2Latch the hook onto the top
tether anchorage and tighten
the top strap.
Make sure the top strap is securely
latched. ( →P.62) When installing the child restraint sys-
tem with the head restraint being
raised, be sure to have the top strap pass underneath the head restraint.
Hook
Top strap
A
B
WARNING
■When installing a child restraint
system
Observe the following precautions. Failure to do so may result in death or
serious injury.
●Firmly attach the top strap and
make sure that the belt is not
twisted.
●Do not attach the top strap to any-
thing other than the top tether anchorages.
●After securing a ch ild restraint sys- tem, never adjust the seat.
●Follow all installation instructions provided by the child restraint sys -
tem manufacturer.
●When installing the child restraint
system with the head restraint
being raised, after the head restraint has been raised and then
the top tether anchorage has been
fixed, do not lower the head restraint.
A
B

65
1
1-3. Emergency assistance
For safety and security
1-3.Emergency assistance
*: Operates within the eCall coverage.
The system name differs depending
on the country.
Type A
“SOS” button*
Indicator lights
Microphone
Speaker
*: This button is intended for communi -
cation with the eCal l system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the dev ice and are not
intended for communication with the
eCall system operator.
Type B
“SOS” button*
Indicator lights
Microphone
Speaker
*: This button is intended for communi -
cation with the eCal l system operator.
Other SOS buttons available in other
systems of a motor vehicle do not
relate to the dev ice and are not
intended for communication with the
eCall system operator.
■Automatic Emergency Calls
If any airbag deploys, the system is
designed to automatically call the
eCall control center.* The answer -
ing operator receives the vehicle’s
eCall*
eCall is a telematics service
that uses Global Navigation
Satellite System (GNSS) data
and embedded cellular tech -
nology to enable the following
emergency calls to be made:
Automatic emergency calls
(Automatic Collision Notifica -
tion) and manual emergency
calls (by pressing the “SOS”
button). This service is
required by European Union
Regulations.
System components
A
B
C
Emergency Notification Ser -
vices
D
A
B
C
D

661-3. Emergency assistance
location, the time of the incident
and the vehicle V IN, and attempts
to speak with the vehicle occupants
to assess the situation. If the occu -
pants are unable to communicate,
the operator automatically treats
the call as an emergency and con -
tacts the nearest emergency ser -
vices provider (1 12 system etc.) to
describe the situation and request
that assistance be sent to the loca-
tion.
*: In some cases, the call cannot be
made. ( →P.67)
■Manual Emergency Calls
In the event of an emergency,
press the “SOS” button to call the
eCall control center.* The answer -
ing operator will determine your
vehicle’s location, assess the situa -
tion, and dispatch the necessary
assistance required.
Make sure to open the cover before
pressing the “SOS” button.
If you accidentally p ress the “SOS” but-
ton, tell the operator that you are not
experiencing an emergency.
*: In some cases, the call cannot be
made. ( →P.67)
When the power switch is turned to
ON, the red indicator light will illumi -
nate for 10 seconds. Then, the
green indicator ligh t will illuminate
for 2 seconds and remain illumi -
nated if the system is functioning
properly.
The indicator lights indicate the fol -
lowing:
 If the green indicator light illumi-
nates and stays on, the system
is enabled.
 If the green indicator light flashes
twice per second, an automatic
or manual Emergency Call is
being made.
 If the red indicator light illumi-
nates at any time other than
immediately after the power
switch is turned to ON, the sys -
tem may be malfunctioning or
the backup battery may be
depleted.
 If the red indicator light blinks for
approximately 30 seconds during
an Emergency Call, the call has
been disconnected or the cellular
network signal is weak.
The service life of t he backup battery
does not exceed 3 years.
■Free/Open Source Software Infor - mation
This product contains Free/Open
Source Software (FOSS).
The license informa tion and/or the
source code of such FOSS can be found
Indicator lights

67
1
1-3. Emergency assistance
For safety and security
at the following URL.
http://www.opensourceautomotive.com/dcm/toyota/
WARNING
■When the Emergency Call may
not be made
●It may not be possible to make
Emergency Calls in any of the fol-
lowing situations. In such cases,
report to emergen cy services pro- vider (112 system etc.) by other
means such as nearby public
phones.
• Even when the vehicle is in the cel -
lular phone service area, it may be
difficult to connec t to the eCall con- trol center if the reception is poor or
the line is busy. In such cases,
even though the system attempts to connect to the eCall control center,
you may not be able to connect to
the eCall control center to make Emergency Calls and contact emer -
gency services.
• When the vehicle is out of the cellu -
lar phone service area, the Emer -
gency Calls cannot be made.
• When any related equipment (such
as the “SOS” button panel, indicator lights, microphone, speaker, DCM,
antenna, or any wires connecting
the equipment) is malfunctioning, damaged or broken, the Emer -
gency Call cannot be made.
• During an Emergency Call, the sys -
tem makes repeated attempts to
connect to the eCall control center. However, if it cannot connect to the
eCall control center due to poor
radio wave reception, the system may not be able to connect to the
cellular network and the call may
finish without connecting. The red indicator light will blink for approxi -
mately 30 seconds to indicate this
disconnection.
●If the 12-volt battery’s voltage decreases or there is a disconnec -
tion, the system may not be able to
connect to the eCa ll control center.
■When the Emergency Call sys-
tem is replaced with a new one
The Emergency Call system should
be registered. Contact any authorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■For your safety
●Please drive safely.
The function of t his system is to
assist you in making the Emer - gency Call in case of accidents
such as traffic a ccidents or sudden
medical emergenc ies, and it does not protect the driver or passengers
in any way. Please drive safely and
fasten your seatbelts at all times for your safety.
●In case of an emergency, make lives the top priority.
●If you smell anything burning or other unusual smells, leave the
vehicle and evacuate to a safe area
immediately.
●If the airbags dep loy when the sys-
tem is operating normally, the sys- tem makes emerge ncy call. The
system also makes emergency call
when the vehicle is struck from the rear or rolls over , even if the air-
bags do not deploy.
●For safety, do not make the Emer -
gency Call while driving.
Making calls during driving may cause mishandling of the steering
wheel, which may lead to unex -
pected accidents.
Stop the vehicle and confirm the safety of your su rroundings before
making the Emergency Call.

681-3. Emergency assistance
■Data processing flow
Server
Storage
WARNING
●When changing fuses, please use
the specified fuses. Using other
fuses may cause ignition or smoke in the circuit and lead to a fire.
●Using the system w hile there is smoke or an unusual smell may
cause a fire. Stop using the system
immediately and consult any autho-
rized Toyota ret ailer or Toyota authorized repairer, or any reliable
repairer.
NOTICE
■To prevent damage
Do not pour any liquids onto the
“SOS” button panel , etc. and do not impact it.
■If the “SOS” button panel, speaker or microphone malfunc -
tions during an Emergency Call
or manual maintenance check
It may not be possible to make Emer - gency Calls, conf irm the system sta-
tus, or communicate with the eCall
control center oper ator. If any of the above equipment is damaged, please
consult any authorized Toyota retailer
or Toyota authoriz ed repairer, or any reliable repairer.
System overview of added service
A
B

69
1
1-3. Emergency assistance
For safety and security
Processing
DCM
1 Customer activates service on Toyota Customer portal & accepts terms
of services according to GDPR.
2 Server activates the service in the DCM and defines which vehicle data
to collect.
3 Defined vehicle data is collected by the DCM.
4 Data is shared with the server.
5 Data is stored in the server.
6 Data is processed in the server for fulfilling the service.
7 Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle sys-
tem, its operation and functionalitiesO
1.2.
The 112-based eCall servic e is a public service
of general interest and is accessible free of
charge.
O
1.3.
The 112-based e Call in-vehicle system is acti-
vated by default. It is ac tivated automatically by
means of in-vehicle sensors in the event of a
severe accident. It will also be triggered automat -
ically when the vehicle is equipped with a TPS
system which does not function in the event of a
severe accident.
O
1.4.
The 112-based eCall in-vehicle system can also
be triggered manually, if needed. Instructions for
manual activation of the system
O
1.5.
In the event of a critical system failure that would
disable the 112-based eCa ll in-vehicle system,
the following warning wi ll be given to the occu-
pants of the vehicle
O
C
D

701-3. Emergency assistance
2. INFORMATION ON DATA PROCESSING
2.1.
Any processing of personal data through the
112-based eCall in-vehicl e system shall comply
with the personal data protection rules provided
for in Directives 95/46/E C and 2002/58/EC, and
in particular, shall be b ased on the necessity to
protect the vital interests of the individuals in
accordance with Article 7(d) of Directive
95/46/EC.
O
2.2.
Processing of such data is strictly limited to the
purpose of handling the emergency eCall to the
single European emer gency number 112.
O
2.3. Types of data and its recipients
2.3.1.
The 112-based eCall in-vehicle system may col-
lect and process only the following data: Vehicle
Identification Number, Vehicle type (passenger
vehicle or light commercial vehicle), Vehicle pro -
pulsion storage type (gasoline/die -
sel/CNG/LPG/electric/hydrogen), Vehicle last
three locations and directi on of travel, Log file of
the automatic activatio n of the system and its
timestamp
O
2.3.2.
Recipients of data proc essed by the 112-based
eCall in-vehicle system a re the relevant public
safety answering poi nts designated by the
respective public authori ties of the country on
which territory they are loc ated, to first receive
and handle eCalls to the single European emer -
gency number 112.
O
Implementing Regulation Anne x1 PART3 User InformationConformity