2021 TOYOTA RAV4 ESP

661-3. Emergency assistance
■Certification for the Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( 
P.68)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P.68)
Emergency Assistance Button
Services

671-3. Emergency assistance
1
For safety and security
(“SOS”)
Connects drivers to response-cen-
ter support. (
P.68)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P.69)
After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin receiv-
ing services.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center is dependent upon
the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
Subscription

681-3. Emergency assistance
When the engine switch is
turned to ON, the red indicator
light comes on for 2 seconds
then turns off. Afterward, the
green indicator light comes on,
indicating that the service is
active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
Safety Connect LED light
Indicators
Safety Connect services

691-3. Emergency assistance
1
For safety and security
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low- power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

832-1. Instrument cluster
2
Vehicle status information and indicators
reset. Trip meters “A” and “B” c an be used to record and display different
distances independently.
Shift position and shift range indicator
Displays the selected shift posit ion or selected shift range (P.201)
Engine coolant temperature gauge
Displays the engine c oolant temperature
■The meters and display illumi-
nate when
The engine switch is in ON.
■Outside temperature display
●In the following si tuations, the cor-
rect outside tempe rature may not
be displayed, or the display may
take longer than normal to
change.
• When stopped, or driving at low speeds (less than 12 mph [20
km/h])
• When the outside temperature has changed su ddenly (at the
entrance/exit of a garage, tunnel,
etc.)
●When “--” or “E” is displayed, the
system may be malfunctioning.
Take your vehicle to your Toyota
dealer.
●Displays the outside temperature
within the range of -40°F (-40°C)
to 122°F (50°C).
●When the outside temperature is
approximately 37°F (3°C) or
lower, the indicator will flash
for approximately 10 seconds,
then stay on.
■Liquid crystal display
 P.90
H
I
WARNING
■The information display at
low temperatures
Allow the interior of the vehicle to
warm up before using the liquid
crystal information display. At
extremely low temperatures, the
display monitor may respond
slowly, and display changes may
be delayed.
For example, there is a lag
between the driver’s shifting and
the new gear number appearing
on the display. This lag could
cause the driver to downshift
again, causing rapid and exces-
sive engine braking and possibly
an accident resulting in death or
injury.
NOTICE
■To prevent damage to the
engine and its components
●Do not let the indicator needle
of the tachometer enter the red
zone, which indicates the maxi-
mum engine speed.
●The engine may be overheating
if the engine coolant tempera-
ture gauge is in the red zone
(“H”). In this case, immediately
stop the vehicle in a safe place,
and check the engine after it
has cooled completely.
(  P.670)

872-1. Instrument cluster
2
Vehicle status information and indicators
Trip meter:
Displays the distance the vehicle has been driven since the meter was last
reset. Trip meters “A” and “B” c an be used to record and display different
distances independently.
Outside temperature ( P.83)
Multi-information display
Presents the driver with a variety of driving-related data ( P.89)
Displays warning messages if a malfunction occurs (P.649)
Shift position and shift range indicator
Displays the selected shift posit ion or selected shift range (P.201)
■The meters and display illumi-
nate when
The engine switch is in ON.
■When changing driving mode
●Speedometer color is changed fol-
lowing the select ed driving mode.
(  P.355)
●AWD models: Speedometer color
is changed following the selected
driving mode or Multi-terrain
Select mode. ( P.355, 357)
■Outside temperature display
●In the following si tuations, the cor-
rect outside tempe rature may not
be displayed, or the display may
take longer than normal to
change.
• When stopped, or driving at low
speeds (less than 12 mph [20
km/h])
• When the outside temperature
has changed su ddenly (at the
entrance/exit of a garage, tunnel,
etc.)
●When “--” or “E” is displayed, the
system may be malfunctioning.
Take your vehicle to your Toyota
dealer.
●Displays the outside temperature
within the range of -40°F (-40°C)
to 122°F (50°C).
●When the outside temperature is
approximately 37°F (3°C) or
lower, the indicator will flash for approximately 10 seconds,
then stay on.
■Liquid crystal display
 P.90
■Customization
Settings (e. g. mete r display) can be
changed on the screen of the
multi-informat ion display. (P.94)
G
H
I
WARNING
■The information display at
low temperatures
Allow the interior of the vehicle to
warm up before using the liquid
crystal information display. At
extremely low temperatures, the
display monitor may respond
slowly, and display changes may
be delayed.
For example, there is a lag
between the driver’s shifting and
the new gear number appearing
on the display. This lag could
cause the driver to downshift
again, causing rapid and exces-
sive engine braking and possibly
an accident resulting in death or
injury.

982-1. Instrument cluster
Select to display warning mes-
sages and measures to be
taken if a malfunction is
detected. (P.649)
Displays suggestions to the
driver in the following situations.
To select a response to a dis-
played suggestion, use the
meter control switches.
■Suggestion to turn on the
headlights
If the headlight switch is in other
than or , and the vehicle
speed is 3 mph (5 km/h) or
higher for a certain amount of
time when the surroundings are dark, a suggestion message will
be displayed.
■Suggestion to turn off the
headlights
If the headlights are left on for a
certain amount of time after the
engine switch has been turned
off, a suggestion message will
be displayed.
When the headlight switch is in
the AUTO position: The mes-
sage asking if you wish to turn
the headlights off is displayed.
To turn the headlights off, select
“Yes”.
If the driver’s door is opened after
the engine switch is turned off, this
suggestion message will not be dis-
played.
■Customization
The suggestion fu nction can be
turned on/off. (Customizable fea-
tures: P.701)
WARNING
■Cautions during setting up
the display
As the engine needs to be run-
ning during setting up the display,
ensure that the vehicle is parked
in a place with adequate ventila-
tion. In a closed area such as a
garage, exhaust gases including
harmful carbon monoxide (CO)
may collect and enter the vehicle.
This may lead to d eath or a seri-
ous health hazard.
NOTICE
■During setting up the display
To prevent batte ry discharge,
ensure that the engine is running
while setting up the display fea-
tures.
Warning message display
Suggestion function

1123-2. Opening, closing and locking the doors
continuously for 5 seconds. Fully
close all the doors, and lock the
vehicle once more.
■Setting the alarm (if equipped)
Locking the doors will set the alarm
system. ( P.73)
■Conditions affect ing the opera-
tion of the smart key system or
wireless remo te control
Vehicles without smart key system
 P.105
Vehicles with smart key system
 P.130
■If the smart key system (if
equipped) or the wireless
remote control does not oper-
ate properly
●Vehicles with smart key system:
Use the mechanical key to lock
and unlock the doors. ( P.664)
●Replace the key battery with a
new one if it is depleted. ( P.613)
■If the battery is discharged
The doors cannot be locked and
unlocked using the smart key sys-
tem (if equipped) or wireless remote
control. Lock or unlock the doors
using the key (vehicles without
smart key system) or mechanical
key (vehicles with smart key sys-
tem). ( P.110, 664)
■Customization
Settings (e.g. unlocking function
using a key) c an be changed.
(Customizable features: P.702)
WARNING
■To prevent an accident
Observe the following precautions
while driving the vehicle.
Failure to do so may result in a
door opening and an occupant
could be thrown out of the vehicle,
resulting in dea th or serious
injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the inside handle of
the doors while driving.
Be especially careful for the
front doors, as the doors may
be opened even if the inside
lock buttons are in locked posi-
tion.
●Set the rear door child-protector
locks when children are seated
in the rear seats.
■When opening or closing a
door
Check the surroundings of the
vehicle such as wh ether the vehi-
cle is on an incline, whether there
is enough space for a door to
open and whether a strong wind
is blowing. When opening or clos-
ing the door, hold the door handle
tightly to prepare for any unpre-
dictable movement.