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Warranty & Maintenance Guide 2021toyota.com
2021
WARRANT Y &
MAINTENANCE 
GUIDEPrinted in U.S.A. 7/20  
19 -T C S -14 2 0 8            
     
        
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SAFETY PRECAUTIONS
Your R AV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.  
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns, 
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not 
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors. 
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the 
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle 
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in 
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric 
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Toyota recommends having maintenance and repairs for your R AV4 Hybrid 
performed by an authorized Toyota dealership. To locate your nearest authorized 
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331   
or log on to www.toyota.com . 
     
        
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WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota 
vehicle.  We know you have many 
options when considering which   
vehicle to buy, and we appreciate your 
decision to select Toyota.
We want you to enjoy owning your  
Toyota as much as you enjoy driving  
it. This booklet is designed to help.  
Here you’ll find information on Toyota’s   
warranty coverage and maintenance  
recommendations for your vehicle. There   
are two easy-to-follow sections: one for 
warranty and one for maintenance. The   
tab on the side of each page identifies  
the section you are in. For more information about our vehicles, 
our company or the products and services 
available for your vehicle, please visit Toyota’s 
official website, www.toyota.com.
We wish you many miles of safe and 
pleasurable driving, and we look forward   
to serving you in the years ahead.   
Welcome to the Toyota family! 
     
        
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2
TABLE OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road  4
If You Need Assistance 
  5
The Immobilizer Key 
 7
Transportation Assistance 
 9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions  10
New Vehicle Limited Warranty 
 13
Federal Emission Control Warranty 
 18
California Emission Control Warranty 
  24
Tire Limited Warranty 
 30
YOUR RESPONSIBILITIES
Operation and Maintenance   31
Obtaining Warranty Service 
 33 
     
        
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3
TABLE OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance  34
Maintaining Your Warranty 
  35
MAINTENANCE LOG
Using the Maintenance Log Charts  36
Maintenance Log 
 38
Explanation of Maintenance Items 
 54
Vehicle Identification 
 58
 
FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit   
www.toyota.com/recall/update-info-toyota.  Your vehicle’s VIN will be  
required to start the update process.
You may also enroll to receive the following useful information and benefits at   
toyota.com/owners:
•  
Access to Owner’s Manuals and   
Maintenance Guides
• View Your Vehicle’s Service History
• Explore How-to videos and more 
     
        
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4
A
t Toyota, our top priority is always 
our customers. We know your Toyota 
is an important part of your life and 
something you depend on every day. That’s 
why we’re dedicated to building products of 
the highest quality and reliability.
Our excellent warranty coverage is   
evidence that we stand behind the quality 
of our vehicles. We’re confident — as you 
should be — that your Toyota will provide   
you with many years of enjoyable driving.
To further demonstrate our commitment to   
our customers’ satisfaction, occasionally   
we may establish a special policy   
adjustment to pay for specific repairs that   
are no longer covered by warranty. When   
we establish such a policy adjustment, we 
mail details to all applicable owners we   
have on record. 
To provide you with added protection   
against unexpected service costs, we offer 
Toyota Financial Services vehicle service 
agreements and Toyota Auto Care and   
Toyota Care Plus prepaid maintenance 
programs. Each offers plans to meet a   
wide variety of needs. Your dealership can 
help you select the plan that’s best for you. Our goal is for every Toyota customer to 
 
enjoy outstanding quality, dependability   
and peace of mind throughout their   
ownership experience. We want you to be   
a satisfied member of the Toyota family   
for many miles to come.
This booklet describes the terms of 
Toyota warranty coverage as well as   
general owner responsibilities. The 
scheduled maintenance section 
describes your vehicle’s maintenance 
requirements. Be sure to review this 
information carefully, since proper 
maintenance is required to ensure that 
warranty coverage remains intact.
All information in this booklet is the latest 
available at the time of publication and is 
subject to change without notice.
SATISFACTION DOWN THE ROAD
Introduction 
INTRODUCTION  
     
        
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10
Important: You must use the Dispute 
Settlement Program (or, in California, 
the CDSP) before seeking remedies 
through a court action pursuant to the 
Magnuson-Moss Warranty Act (the 
“Act”). However, if you choose to   
pursue rights and remedies not created 
by the Act, you are not required to use 
the Dispute Settlement Program   
(CDSP). You may also be required to 
use the Dispute Settlement Program or 
CDSP before seeking remedies under 
the “Lemon Laws” of your state. Please 
check this booklet and the appropriate 
page of the Owner’s Warranty Rights 
Notification booklet for additional 
information and the requirements 
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties   
is Toyota Motor Sales, U.S.A., Inc.   
(“Toyota”), a California corporation, P.O.   
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-  
year R AV4 Hybrid vehicles distributed by 
Toyota that are originally sold by an authorized 
dealer in the United States and normally 
operated or touring in the United States,   
U.S. territories or Canada. Warranty  
coverage is automatically transferred at   
no cost to subsequent vehicle owners.
Multiple Warranty Conditions 
This booklet contains warranty terms   
and conditions that may vary depending   
on the part covered. A warranty for specific   
parts or systems, such as the Powertrain   
Warranty or Emission Performance Warranty, 
is governed by the coverage set forth in   
that warranty as well as the General   
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s  
in-service date, which is the first date the   
vehicle is either delivered to an ultimate   
purchaser, leased or used as a company   
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these 
warranties are made at no charge for parts 
and labor.
Parts Replacement
Any needed parts replacement will be   
made using new or remanufactured parts.   
The decision whether a part should be 
repaired or replaced will be made by the 
servicing Toyota dealership and/or Toyota. 
Parts scheduled to be replaced as required 
maintenance are warranted until their first 
replacement only.
Your Warranties in Detail 
GENERAL WARRANTY PROVISIONS
WARRANTY  
     
        
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Restraint Systems Warranty
This warranty covers repairs needed to 
correct defects in materials or workmanship 
of any seatbelt or airbag system supplied by 
Toyota, subject to the exceptions indicated 
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles, 
whichever occurs first.
For vehicles sold and registered in the   
state of Kansas, the warranty for seatbelts 
and related components is 10 years, 
regardless of mileage.
 
 
 
Corrosion Perforation Warranty 
This warranty covers repair or replacement 
of any original body panel that develops 
perforation from corrosion (rust-through), 
subject to the exceptions indicated under 
“What Is Not Covered” on pages 15–16.
Coverage is for 60 months, regardless   
of mileage.
For information on how to protect your   
vehicle from corrosion, refer to sections 
related to maintenance and care in the 
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to   
failure of a warranted part, towing service   
to the nearest authorized Toyota dealership   
is covered.
NEW VEHICLE LIMITED WARRANTY
Your Warranties in Detail 
WARRANTY