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Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning the system.
Radio
The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function in the upper bar to enable the system to check whether there is a more powerful transmitter in the geographical area.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.I cannot find some radio stations in the list of received stations.The name of the radio station changes.The station is no longer received or its name has
changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick. Some characters in information about the currently playing media are not displayed correctly.
The audio system is unable to process certain types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the telephone may not be visible.► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".The Bluetooth telephone is not compatible with the system.► Check the compatibility of the telephone on the Brand's website (services).Android Auto and CarPlay do not work.Android Auto and CarPlay may not activate if the USB cables are of poor quality.► Use genuine USB cables to ensure compatibility.The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the
telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.Ambient noise affects the quality of the telephone call.► Reduce ambient noise (close windows, reduce ventilation, slow down, etc.).The contacts are not listed in alphabetical
order.

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TOYOTA Connect Nav
GPS navigation -
Applications - Multimedia
audio system - Bluetooth®
telephone
NOTIC E
The functions and settings described vary according to the vehicle version and configuration.
WARNI NG
For safety reasons and because they require sustained attention by the driver, the following operations must be carried out with the vehicle stationary and the ignition on:– Pairing the smartphone with the system in Bluetooth mode.– Using the smartphone.– Connection to the CarPlay®, MirrorLinkTM or Android Auto applications (certain applications interrupt their display while the vehicle is moving).– Watching a video (the video stops when the
vehicle starts to move again).– Changing the system settings and configuration.
NOTIC E
The system is protected in such a way that it will only operate in the vehicle.The Energy Economy Mode message is displayed when the system is about to enter the corresponding mode.
NOTIC E
System and map updates can be downloaded from the Brand’s website.The update procedure is also available on the website.
First steps
With the engine running, a press mutes the sound.With the ignition off, a press turns the system on.Increase or decrease the volume using the wheel or the "plus" or "minus" buttons (depending on the equipment).Use the menu buttons on either side of or below the touch screen for access to the menus, then press the virtual buttons in the touch screen.Depending on the model, use the "Source" or "Menu" buttons to access the rolling menus, then press the virtual buttons in the touch screen.Display the rolling menus at any time by pressing the screen briefly with three fingers.
All of the touch areas of the screen are white.Press the back arrow to go back a level.Press "OK" to confirm.
WARNI NG
The touch screen is of the "capacitive" type.To clean the screen, use a soft, non-abrasive cloth (e.g. spectacles cloth) with no additional product.
Do not use sharp objects on the screen.Do not touch the screen with wet hands.
Certain information is displayed permanently in the side bars or in the upper bar of the touch screen (depending on equipment):– Air conditioning status information (depending on version), and direct access to the corresponding menu.– Go directly to the audio source selection option, to view the list of radio stations (or list of titles depending on the source).– Go to the "Notifications" of messages, emails, map updates and, depending on the services, the navigation notifications.– Go to the settings for the touch screen and the digital instrument panel.Audio source selection (depending on equipment):– FM/DAB/AM radio stations (depending on equipment).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast (streaming).

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Applications

Run certain applications on a smartphone connected via CarPlay®, MirrorLinkTM (available in some countries) or Android Auto.Check the status of Bluetooth® and Wi-Fi connections.
Radio Media
FM 87.5 MHz

Select an audio source or radio station, or display photographs.
Telephone

Connect a telephone via Bluetooth®, read messages and emails and send quick messages.
Settings

Configure a personal profile and/or configure the sound (balance, ambience,
etc.) and the display (language, units, date, time, etc.).
Vehicle

Activate, deactivate or configure certain vehicle functions.
Air conditioning
21,518,5

Manage various temperature and air flow settings.

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NOTIC E
Depending on the country, give destination (address) instructions in the language configured for the system.
"Radio Media" voice
commands
Voice commands
Turn on source radio - Streaming Bluetooth - …Help messages
You can select an audio source by saying "turn on source" followed by the device name. For example, "turn on source, Streaming Bluetooth", or "turn on source, radio". Use the command "play" to specify the type of music you'd like to hear. You can choose between "song", "artist", or "album". Just say something like "play artist,
Madonna", "play song, Hey Jude", or "play album, Thriller". Voice commands
Tune to channel BBC Radio 2Tune to 98.5 FMTune to preset number five
* This function is available only if the telephone connected to the system supports downloadi\
ng of contacts and recent calls and the corresponding download has been performed.
Help messages
You can pick a radio station by saying "tune to" and the station name or frequency. For example "tune to channel Talksport" or "tune to 98.5 FM". To listen to a preset radio station, say for example "tune to preset number five". Voice commands
What's playing?Help messages
To choose what you'd like to play, start by saying "play" and then the item. For example, say "play song Hey Jude", "play line 3" or "select line 2". You can undo your last action and start over by saying "undo", or say "cancel" to cancel the current action.Voice commands
Play song Hey JudePlay artist MadonnaPlay album Thriller
Help messages
I'm not sure what you'd like to play. Please say "play" and then a song title, an album title, or an artist name. For example, say "play song Hey Jude", "play artist Madonna" or "play album Thriller". To select a line number from the
display, say "select line two". To move around a displayed list, you can say "next page" or "previous page". You can undo your last action and start over by saying "undo", or say "cancel" to cancel the current action.
N OTIC E
Media voice commands are available only with a USB connection.
"Telephone" voice
commands
NOTIC E
If there is no telephone connected by Bluetooth, a voice message announces: "Please first connect a telephone", and the voice session is closed.
Voice commands
Call David Miller*Call voicemail*Display calls*Help messages

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To make a phone call, say "call" followed by the contact name, for example: "Call David Miller". You can also include the phone type, for example: "Call David Miller at home". To make a call by number, say "dial" followed by the phone number, for example, "Dial 107776 835 417". You can check your voicemail by saying "call voicemail". To send a text, say "send quick message to", followed by the contact, and then the name of the quick message you'd like to send. For example, "send quick message to David Miller, I'll be late". To display the list of calls, say "display calls". For more information on SMS, you can say "help with texting". To choose a contact, say something like "select line three". To move around the list say "next page" or "previous page". You can undo your last action and start over by saying "undo", or say "cancel" to cancel the current action.
"Text message" voice
commands
NOTIC E
If there is no telephone connected by Bluetooth, a voice message announces: "Please first connect a telephone", and the voice session is closed.
* This function is available only if the telephone connected to the system supports downloadi\
ng of contacts and recent calls and the corresponding download has been performed.
N OTIC E
The "Text messages" voice commands function allows you to dictate and send an SMS.Dictate the text, taking care to pause briefly between each word.When you have finished, the voice recognition system will automatically generate an SMS.
Voice commands
Send quick message to Bill Carter, I'll be lateHelp messages
From the list of quick messages, say the name of the one you'd like to send. To move around the list you can say "go to start", "go to end", "next page" or "previous page". You can undo your last action and start over by saying "undo", or say "cancel" to cancel the current action.Voice commands
Send SMS to John Miller, I'm just arrivingSend SMS to David Miller at the office, don't wait for meHelp messages
Please say "call" or "send quick message to", and then select a line from the list. To move
around a list shown on the display, you can say "go to start", "go to end", "next page" or "previous page". You can undo your last action and start over by saying "undo", or say "cancel" to cancel the current action.Voice commands
Listen to most recent message*Help messages
To hear your last message, you can say "listen to most recent message". When you want to send a text, there's a set of quick messages ready for you to use. Just use the quick message name and say something like "send quick message to Bill Carter, I'll be late". Check the phone menu for the names of the supported messages.
NOTIC E
The system only sends pre-recorded "Quick messages".

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A marker is displayed in the middle of the screen, with the "Latitude" and "Longitude" coordinates.Choose the type of coordinates:DMS for: Degrees, Minutes, Seconds.DD for: Degrees, Decimals.Press this button to start guided navigation.OrPress this button to save the displayed address.ORPress this button to enter the "Latitude" value using the virtual keypad.AndPress this button to enter the "Longitude" value using the virtual keypad.
TMC (Traffic Message
Channel)
Available in some countries.TMC (Traffic Message Channel) messages
are based on a European standard for traffic information broadcasting via the RDS system on FM radio, sending traffic information in real time. The TMC information is then displayed on a GPS Navigation system map and taken into account straight away when routes are calculated, to avoid accidents, traffic jams and closed roads.
NOTIC E
Danger zone alerts may or may not be displayed, depending on the applicable legislation and subscription to the corresponding service.
Connected navigation
Connected navigation
connection
Depending on version, vehicle trim level and subscription to online services and options.
Network connection provided by the
user
NOTIC E
For the list of suitable smartphones, visit the Brand's national website.
Activate and enter settings for sharing the smartphone connection.
NOTIC E
As processes and standards are constantly changing, we recommend you update the
smartphone operating system as well as the date and time on the smartphone and system, to ensure that the communication process between the smartphone and the system functions correctly.
USB connectionConnect the USB cable.The smartphone charges when connected by the USB cable.Bluetooth connectionActivate the Bluetooth function on the telephone and ensure that it is visible to all (see the "Connect-App" section).Wi-Fi connectionSelect a Wi-Fi network detected by the system and connect to it.
NOTIC E
This function is only available if it has been activated either via the "Notifications" or via the "Applications" menu.
Press "Notifications".
Select Wi-Fi to activate it.
ORPress Connect-App to display the main page.Press the "OPTIONS" button to access the secondary page.

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Applications
USB ports
Depending on equipment, for more information on the USB ports compatible with CarPlay®, MirrorLinkTM or Android Auto applications, refer to the "Ease of use and comfort" section.
NOTIC E
For the list of suitable smartphones, visit the Brand's national website.
NOTIC E
Synchronising a smartphone enables users to display applications that support the smartphone’s MirrorLinkCarPlay®, TM or Android Auto technology on the vehicle’s screen. For CarPlay® technology, the CarPlay® function must first be activated on the smartphone.In all cases, the smartphone must be unlocked, to enable the communication process between the smartphone and the system to function.As principles and standards are constantly changing, we recommend keeping the smartphone's operating system up-to-
date, together with the date and time on the smartphone and the system.
Connectivity
Press Applications to display the main page.Press "Connectivity" to access the CarPlay®, MirrorLinkTM or Android Auto functions.
CarPlay® smartphone
connection
Connect a USB cable. The smartphone charges when connected by a USB cable.Press "Telephone" to display the CarPlay® interface.OrConnect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Applications" to display the main page.Press "Connectivity" to access the "CarPlay®” function.Press "CarPlay" to display the CarPlay® interface.
NOTIC E
On connecting the USB cable, the CarPlay® function deactivates the system's Bluetooth® mode.
NOTIC E
When the USB cable is disconnected and the ignition is switched off then back on, the system will not automatically switch to Radio Media mode; the source must be changed manually.
MirrorLinkTM smartphone
connection
NOTIC E
The "MirrorLinkTM" function requires a compatible smartphone and compatible applications.You can check that your telephone is compatible on the Brand's website (services).
When connecting a smartphone to the system, we recommend enabling Bluetooth® on the smartphone.Connect a USB cable. The smartphone charges when connected by a USB cable.From the system, press "Applications" to display the main page.Press "Connectivity" to access the "MirrorLinkTM” function.Press "MirrorLinkTM" to start the application in the system.

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NOTIC E
Connection to the internet is via one of the network connections provided by the vehicle or the user.
Bluetooth connection®
WARNI NG
The services available depend on the network, the SIM card and the compatibility of the Bluetooth devices used. Consult the smartphone user guide and the service provider to check which services are available.
NOTIC E
The Bluetooth function must be activated and the smartphone configured as "Visible to all".
To complete the pairing, whichever procedure is used (from the smartphone or from the system), ensure that the code is the same in the system and in the smartphone.
NOTIC E
If the pairing procedure fails, we recommend deactivating and then reactivating the Bluetooth function on the smartphone.
Procedure from the smartphone
Select the name of the system in the list of detected devices.In the system, accept the connection request from the smartphone.
Procedure from the system
Press Connect-App to display the main page.Press the "OPTIONS" button to access the secondary page.Press "Bluetooth connection".
Select "Search".The list of detected smartphones is displayed.Select the name of the chosen smartphone in the list.
NOTIC E
Depending on the type of smartphone, you may by prompted to accept the transfer of contacts and messages.
Connection sharing
The system offers to connect the smartphone with 3 profiles:– "Telephone" (hands-free kit, telephone only),– “Streaming" (streaming: wireless playing of audio files on the smartphone),– "Mobile internet data".
NOTIC E
The "Mobile internet data" profile must be activated for connected navigation (if the vehicle does not have "Emergency and assistance call" services), after first activating smartphone connection sharing.
Select one or more profiles.
Press "OK" to confirm.
Wi-Fi connection
Network connection via the smartphone's Wi-Fi.Press Connect-App to display the main page.Press the "OPTIONS" button to access the secondary page.Select "Wi-Fi network connection".
Select the "Secured", "Not secured" or "Stored” tab.
Select a network.
Using the virtual keypad , enter the Wi-Fi network "Key" and "Password".Press "OK" to establish the connection.