528What to do if... (Troubleshooting)
C-HR_OM_USA_OM10684U
What to do if... (Troubleshooting)
●If you lose your keys or mechanical keys, new genuine keys or mechanical
keys can be made by your Toyota dealer. (P. 114)
●If you lose your keys or electronic keys, the risk of vehicle t heft increases
significantly. Contact your Toyota dealer immediately. ( P. 119)
●Is the key battery weak or depleted? (P. 397)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
When locking the doors, turn the engine switch off. ( P. 184)
●Vehicles with a smart key system:
Is the electronic key left inside the vehicle?
When locking the doors, make sure that you have the electronic key on
your person.
●The function may not operate properly due to the condition of t he radio
wave. ( P. 115, 136)
●Is the child-protector lock set?
The rear door cannot be opened from inside the vehicle when the lock is
set. Open the rear door from outside and then unlock the child-protector
lock. ( P. 124)
If you have a problem, check the following before contacting
your Toyota dealer.
The doors cannot be locked, unlocked, opened or closed
You lose your keys
The doors cannot be locked or unlocked
The rear door cannot be opened
529What to do if... (Troubleshooting)
C-HR_OM_USA_OM10684U
●Is the shift lever in P? (P. 180)
●Is the steering wheel unlocked? ( P. 181)
●Is the battery discharged? (P. 465)
●Did you press the engine switch while firmly depressing the bra ke pedal?
( P. 183)
●Is the shift lever in P? ( P. 186)
●Is the electronic key anywhere detectable inside the vehicle? ( P. 134)
●Is the steering wheel unlocked? (P. 186)
●Is the electronic key battery weak or depleted?
In this case, the engine can be started in a temporary way. ( P. 463)
●Is the battery discharged? (P. 465)
●Vehicles without a smart key system:
Is the engine switch in the “ON” position?
If you cannot release the shift lever by depressing the brake p edal with the
engine switch in the “ON” position. ( P. 193)
●Vehicles with a smart key system:
Is the engine switch in IGNITION ON mode?
If you cannot release the shift lever by depressing the brake p edal with the
engine switch in IGNITION ON mode. ( P. 193)
If you think something is wrong
The engine does not start (vehicles wi thout a smart key sys-
tem)
The engine does not start (vehicles with a smart key system)
The shift lever cannot be shifted from P even if you depress
the brake pedal
530What to do if... (Troubleshooting)
C-HR_OM_USA_OM10684U
●Vehicles without a smart key system:
It is locked to prevent theft of the vehicle if the key is pulled from the engine
switch. (P. 181)
●Vehicles with a smart key system:
It is locked automatically to prevent theft of the vehicle. ( P. 1 8 6 )
●Is the window lock switch pressed?
The power window except for the one at the driver’s seat cannot be oper-
ated if the window lock switch is pressed. ( P. 157)
●The auto power off function will be operated if the vehicle is left in ACCES-
SORY or IGNITION ON mode (the engine is not running) for a peri od of
time. ( P. 186)
●The seat belt reminder light is flashing
Are the driver and the front passenger wearing the seat belts? (P. 437)
●The brake system warning light is on
Is the parking brake released? ( P. 196)
Depending on the situation, other types of warning buzzer may also sound.
( P. 434, 444)
The steering wheel cannot be turned after the engine is
stopped
The windows do not open or close by operating the power
window switches
The engine switch is tur ned off automatically
(vehicles with a smart key system)
A warning buzzer sounds during driving
534Alphabetical index
C-HR_OM_USA_OM10684U
Care................................... 340, 344Aluminum wheels.................. 341
Exterior ................................. 340
Interior................................... 344
Seat belts .............................. 345
Cargo capacity ......................... 177
Cargo hooks............................. 330
Chains....................................... 307
Child restraint system ............... 57 Fixed with a LATCH system ... 69
Fixed with a seat belt .............. 63
Front passenger occupant classification syst em............. 48
Points to remember ................ 57
Riding with children................. 56
Types of child restraint system installation method ............... 59
Using an anchor bracket ......... 72 Child safety ................................ 56
Airbag precautions.................. 37
Battery precautions....... 372, 468
Child restraint system ............. 57
How your child should
wear the seat belt ................. 30
Installing child restraints ......... 59
Power window lock switch .... 157
Power window precautions ... 160
Rear door child-protectors .... 124
Removed wireless remote control
battery precautions............. 400
Seat belt extender
precautions........................... 33
Seat belt precautions .............. 32
Seat heater precautions ....... 321
Child-protectors ...................... 124
Cleaning ........................... 340, 344 Aluminum wheels ................. 341
Exterior ................................. 340
Interior .................................. 344
Seat belts.............................. 345
Condenser................................ 366
Console box ............................. 327
Consumption screen............... 107
Continuously variable transmission.......................... 190 If the shift lever cannot be shifted from P ..................... 193
M mode................................. 191
Cooling system........................ 365 Engine overheating............... 470
Cruise control .......................... 266
Cup holders ............................. 329
Curtain shield airbags............... 34
Customizable features ............ 500
C
536Alphabetical index
C-HR_OM_USA_OM10684U
Eco Driving Indicator ................ 95
Electric Power Steering (EPS)....................................... 301 Warning light ......................... 435
Electronic key .......................... 112
Battery-saving function ......... 135
If the electronic key does not operate properly ................. 462
Replacing the battery ............ 397
Emergency, in case of If a warning buzzer sounds ... 434
If a warning light turns on...... 434
If a warning message is displayed ............................ 444
If the battery is discharged.... 465
If the electronic key does not operate properly ................. 462
If the engine will not start ...... 460
If the vehicle is trapped in rising water ......................... 425
If you have a flat tire ............. 449
If you think something is wrong .............................. 432
If your vehicle becomes stuck ................................... 473
If your vehicle has to be stopped in an emergency ... 423
If your vehicle needs to be towed .................................. 426
If your vehicle overheats ....... 470 Emergency flashers ................ 422
Engine ...................................... 478
ACCESSORY mode ............. 184
Compartment ........................ 361
Engine switch ............... 180, 183
Hood ..................................... 358
How to start the engine ........................ 180, 183
Identification number ............ 477
If the engine will not start ...... 460
Ignition switch (engine switch) ........... 180, 183
Overheating .......................... 470
Engine coolant......................... 365
Capacity................................ 480
Checking............................... 365
Preparing and checking before winter ...................... 306
Warning light......................... 437
Engine coolant temperature
gauge ....................................... 96
Engine immobilizer system ...... 84
Engine oil ................................. 362 Capacity................................ 478
Checking............................... 362
Preparing and checking before winter ...................... 306
Engine switch .................. 180, 183
EPS (Electric Power Steering) ..... 301
Warning light......................... 435
Event data recorder (EDR).......... 9
E
538Alphabetical index
C-HR_OM_USA_OM10684U
I/M test ...................................... 354
Identification ............................ 476Engine................................... 477
Vehicle .................................. 476
Ignition switch
(engine switch) .............. 180, 183
Illuminated entry system ........ 325
Immobilizer system ................... 84
Indicators ................................... 91
Initialization Engine oil maintenance
data .................................... 348
Item to initialize ..................... 512
Power windows ..................... 159
Tire pressure warning system ... ............... 377
Inside rear view mirror ............ 153
Instrument panel light
control ...................................... 98
Interior lights............................ 323 Jack
Positioning the jack............... 360
Vehicle-equipped jack .......... 450
Jack handle .............................. 450
Jam protection function Power window ...................... 158
Keyless entry Smart key system ......... 120, 127
Wireless remote control ........ 120
Keys .......................................... 112 Battery-saving function ......... 135
Electronic key ....................... 112
Engine switch ............... 180, 183
If the electronic key does not operate properly ................. 462
If you lose your keys ............. 114
Key number plate ................. 112
Keyless entry ................ 120, 127
Mechanical key ..................... 114
Replacing the battery............ 397
Warning buzzer .................... 134
Wireless remote control ........ 113
Knee airbags .............................. 35
IJ
K
540Alphabetical index
C-HR_OM_USA_OM10684U
Noise from under vehicle............ 6
Odometer.................................... 96
OilEngine oil .............................. 478
Opener Back door.............................. 128
Fuel filler door ....................... 222
Hood ..................................... 358
Outside rear view mirrors ....... 154
Adjusting and folding ............ 154
BSM (Blind Spot Monitor) ..... 283
Outside rear view mirror defoggers ........................... 315
RCTA (Rear Cross Traffic Alert) ... 292
Outside temperature display ...................................... 96
Overheating, Engine................ 470 Parking brake........................... 196
Operation ...................... 196, 197
Parking brake engaged
warning buzzer/message ... 199
Warning light......................... 436
Parking lights........................... 204 Light switch ........................... 204
Replacing light bulbs ............ 417
PCS (Pre-Collision system) .... 231 Enabling/disabling the system .......... ...................... 236
Personal lights......................... 325 Wattage ................................ 483
Power outlet ............................. 337
Power steering......................... 301
Warning light......................... 435
Power windows ....................... 157
Jam protection function ........ 158
Operation .............................. 157
Window lock switch .............. 157
Pre-Collision system (PCS) .... 231 Enabling/disabling the system .......... ...................... 236
N
O
P
542Alphabetical index
C-HR_OM_USA_OM10684U
Safety Connect .......................... 76
Seat belt reminder light........... 437
Seat belts.................................... 28Adjusting the seat belt ............ 29
Automatic Locking Retractor (ALR) .................................... 30
Child restra int system
installation ............................ 57
Cleaning and maintaining the seat belt ........................ 345
Emergency Locking
Retractor (ELR) .................... 30
How to wear your seat belt ..... 28
How your child should wear the seat belt ................. 30
Pregnant women, proper seat belt use.............. 31
Reminder light and buzzer .... 437
Seat belt extender................... 30
Seat belt pretensioners ........... 29
SRS warning light ................. 435
Seat heaters ............................. 321
Seats ................................. 143, 145 Adjustment ............................ 143
Adjustment precautions ........ 144
Child seats/child restraint system installation . ............... 57
Cleaning................................ 344
Front seats ............................ 143
Head restraints ..................... 147
Properly sitting in the seat ...... 26
Rear seats ............................ 145
Seat heaters ......................... 321 Sensor
Automatic headlight
system .......... ...................... 206
Automatic High Beam system .......... ...................... 209
LTA (Lane Tracing Assist) .... 246
PCS (Pre-Collision system) ........ 231
RSA (Road Sign Assist) ....... 261
Shift lever ................................. 190 Continuously variable
transmission ....................... 190
If the shift lever cannot be shifted from P ..................... 193
Shift lock system ..................... 192
Side airbags ............................... 34
Side marker lights ................... 204 Light switch ........................... 204
Replacing light bulbs ........... 409, 410, 417
Wattage ................................ 483
Side mirrors ............................. 154 Adjustment............................ 154
Blind Spot Monitor ................ 283
Folding .................................. 155
Heaters ................................. 315
Rear Cross Traffic Alert ........ 292
Side turn signal lights ............. 195 Replacing light bulbs ............ 414
Turn signal lever ................... 195
Wattage ................................ 483
Smart key system .................... 133 Antenna location ................... 133
Entry functions .............. 120, 127
Starting the engine ............... 183
S