2021 TOYOTA AVALON HYBRID service

TABLE OF CONTENTS4
5-1. Using the
air conditioning system
and defogger
Automatic air conditioning
system............................. 338
Heated steering wheel/
seat heaters/
seat ventilators ................ 349
5-2. Using the interior lights
Interior lights list ................ 352
• Interior light ................... 353
• Personal lights .............. 353
• Ambient lights ............... 354
5-3. Using the storage
features
List of storage features...... 355
• Glove box...................... 356
• Console box .................. 356
• Bottle holders ................ 357
• Cup holders .................. 358
• Auxiliary boxes.............. 359
• Open tray ...................... 360
Trunk features ................... 361
5-4. Other interior features
Other interior features ....... 362
• Sun visors ..................... 362
• Vanity mirrors................ 362
• Power outlet .................. 363
• USB charging ports....... 364
• Wireless charger ........... 366
• Armrest ......................... 375
• Assist grips ................... 375
• Coat hooks.................... 376
Garage door opener .......... 3776-1. Maintenance and care
Cleaning and protecting
the vehicle exterior .......... 386
Cleaning and protecting
the vehicle interior ........... 389
6-2. Maintenance
Maintenance
requirements ................... 392
General maintenance ........ 394
Emission inspection and
maintenance (I/M)
programs ......................... 398
6-3. Do-it-yourself
maintenance
Do-it-yourself service
precautions ...................... 399
Hood .................................. 401
Positioning a floor jack....... 402
Engine compartment ......... 403
12-volt battery .................... 411
Tires................................... 415
Tire inflation pressure ........ 427
Wheels............................... 430
Air conditioning filter .......... 432
Cleaning the hybrid
battery (traction battery)
air intake vent and
filter.................................. 434
Electronic key battery ........ 439
Checking and replacing
fuses ................................ 442
Light bulbs ......................... 445
5Interior features6Maintenance and care

5
1
9 7 6
5
4
3
2
8
7-1. Essential information
Emergency flashers .......... 448
If your vehicle has
to be stopped in
an emergency ................. 449
If the vehicle is trapped
in rising water .................. 450
7-2. Steps to take in
an emergency
If your vehicle needs
to be towed ..................... 451
If you think something
is wrong........................... 454
If a warning light turns
on or a warning buzzer
sounds ............................ 455
If a warning message
is displayed ..................... 465
If you have a flat tire .......... 471
If the hybrid system will
not start ........................... 482
If the electronic key
does not operate
properly ........................... 484
If the 12-volt battery
is discharged ................... 487
If your vehicle
overheats ........................ 494
If the vehicle becomes
stuck................................ 4988-1. Specifications
Maintenance data
(fuel, oil level, etc.) .......... 502
Fuel information ................. 510
Tire information.................. 513
8-2. Customization
Customizable features ....... 526
8-3. Items to initialize
Items to initialize ................ 535
Reporting safety defects for
U.S. owners ............................. 538
What to do if...
(Troubleshooting) ..................... 540
Alphabetical index ...................... 544
7When trouble arises8Vehicle specifications
9For owners
Index
For information regarding the equipment listed below, refer to “NAV-
IGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.
• Navigation system
• Audio/visual system
• Toyota parking assist monitor• Panoramic view monitor
• Connected Services

9
If your Toyota has Safety Connect and if you have subscribed to those ser-
vices, please refer to the Safety Connect Telematics Subscription Service
Agreement for information on data collected and its usage.
●To learn more about the vehicle data collected, used and shared by Toy-
ota, please visit www.toyota.com/privacyvts/
.
Usage of data collected through Safety Connect (U.S. mainland
only)

11
The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■General precautions while driving
Driving under the influence: Never drive your vehicle when under the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■General precaution regarding children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neutral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition,
heat build-up or extremely cold temperatures inside the vehicle can be fatal
to children.

69
1
For safety and security
1-2. Emergency assistance
■System components
Microphone
LED light indicators
“SOS” button
Safety Connect
Safety Connect is a subscription-based telematics service that
uses Global Positioning System (GPS) data and embedded cel-
lular technology to provide safety and security features to sub-
scribers. Safety Connect is supported by Toyota’s designated
response center, which operates 24 hours per day, 7 days per
week.
Safety Connect service is available by subscription on select,
telematics hardware-equipped vehicles.
By using the Safety Connect service, you are agreeing to be
bound by the Telematics Subscription Service Agreement and
its Terms and Conditions, as in effect and amended from time to
time, a current copy of which is available at Toyota.com in the
United States, Toyotapr.com in Puerto Rico and Toyota.ca in
Canada. All use of the Safety Connect service is subject to such
then-applicable Terms and Conditions.
1
2
3

701-2. Emergency assistance
■Services
Subscribers have the following Safety Connect services available:
●Automatic Collision Notification
*
Helps drivers receive necessary response from emergency ser-
vice providers. (P. 7 2 )
*: U.S. Patent No. 7,508,298 B2
●Stolen Vehicle Location
Helps drivers in the event of vehicle theft. (P. 72)
●Emergency Assistance Button (“SOS”)
Connects drivers to response-center support. (P. 7 2 )
●Enhanced Roadside Assistance
Provides drivers various on-road assistance. (P. 7 2 )
■Subscription
After you have signed the Telematics Subscription Service Agree-
ment and are enrolled, you can begin receiving services.
A variety of subscription terms are available for purchase. Contact
your Toyota dealer, call the following appropriate Customer Experi-
ence Center or push the “SOS” button in your vehicle for further
subscription details.
• The United States
1-800-331-4331
• Canada
1-888-869-6828
• Puerto Rico
1-877-855-8377

711-2. Emergency assistance
1
For safety and security
■Safety Connect Services Information
●Phone calls using the vehicle’s Bluetooth® technology will not be possible
when Safety Connect is active and in use.
●Safety Connect is available beginning Fall 2009 on select Toyota models (in
the contiguous United States only). Contact with the Safety Connect
response center is dependent upon the telematics device being in operative
condition, cellular connection availability, and GPS satellite signal reception,
which can limit the ability to reach the response center or receive emer-
gency service support. Enrollment and Telematics Subscription Service
Agreement are required. A variety of subscription terms are available;
charges vary by subscription term selected and location.
●Automatic Collision Notification, Emergency Assistance and Stolen Vehicle
Location are available in the United States, including Hawaii and Alaska,
Puerto Rico and Canada, and Enhanced Roadside Assistance are available
in the United States, Puerto Rico and Canada.
●Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and
Enhanced Road Assistance are not available in the U.S. Virgin Islands.
For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services
will function in or outside the U.S. Virgin Islands.
●Safety Connect services are not subject to section 255 of the Telecommuni-
cations Act and the device is not TTY compatible.
■Languages
The Safety Connect response center will offer support in multiple languages.
The Safety Connect system will offer voice prompts in English, Spanish, and
French. Please indicate your language of choice when enrolling.
■When contacting the response center
You may be unable to contact the response center if the network is busy.
When the power switch is turned to ON mode, the red indicator light
comes on for 2 seconds then turns off. Afterward, the green indicator
light comes on, indicating that the service is active.
The following indicator light patterns indicate specific system usage
conditions:
●Green indicator light on = Active service
●Green indicator light flashing = Safety Connect call in process
●Red indicator light (except at vehicle start-up) = System malfunction
(contact your Toyota dealer)
●No indicator light (off) = Safety Connect service not active
Safety Connect LED light Indicators

721-2. Emergency assistance
■Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Customer Experience Center at 1-800-331-
4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow the prompts for Safety Connect to
initiate this service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.
Safety Connect services