2021 TOYOTA AVALON HYBRID emergency towing

16Pictorial index
■Instrument panel
Power switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 196
Starting the hybrid system/changing the modes . . . . . . . . . . . P. 196
Emergency stop of the hybrid system . . . . . . . . . . . . . . . . . . . P. 449
When the hybrid system will not start . . . . . . . . . . . . . . . . . . . P. 482
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 205
Changing the shift position . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 205
Precautions for towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 451
When the shift lever does not move . . . . . . . . . . . . . . . . . . . . P. 209
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 98
Reading the meters/adjusting the instrument panel lights . . . . . P. 98
Warning lights/indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . P. 92
When a warning light comes on . . . . . . . . . . . . . . . . . . . . . . . . P. 455
Multi-information display . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 102
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P. 102
When the warning messages are displayed . . . . . . . . . . . . . . P. 4651
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721-2. Emergency assistance
■Automatic Collision Notification
In case of either airbag deployment or severe rear-end collision, the
system is designed to automatically call the response center. The
responding agent receives the vehicle’s location and attempts to
speak with the vehicle occupants to assess the level of emergency.
If the occupants are unable to communicate, the agent automati-
cally treats the call as an emergency, contacts the nearest emer-
gency services provider to describe the situation, and requests that
assistance be sent to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After filing
a police report, call the Customer Experience Center at 1-800-331-
4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow the prompts for Safety Connect to
initiate this service.
In addition to assisting law enforcement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent
will determine your vehicle’s location, assess the emergency, and
dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center
agent that you are not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel delivery, etc. For a description of the
Enhanced Roadside Assistance services and their limitations,
please see the Safety Connect Terms and Conditions, which are
available at Toyota.com in the United States, Toyotapr.com in
Puerto Rico and Toyota.ca in Canada.
Safety Connect services

2444-5. Using the driving support systems
WARNING
■When to disable the pre-collision system
In the following situations, disable the system, as it may not operate prop-
erly, possibly leading to an accident resulting in death or serious injury:
●When the vehicle is being towed
●When your vehicle is towing another vehicle
●When transporting the vehicle via truck, boat, train or similar means of
transportation
●When the vehicle is raised on a lift with the hybrid system on and the tires
are allowed to rotate freely
●When inspecting the vehicle using a drum tester such as a chassis dyna-
mometer or speedometer tester, or when using an on vehicle wheel bal-
ancer
●When a strong impact is applied to the front bumper or front grille, due to
an accident or other reasons
●If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
●When the vehicle is driven in a sporty manner or off-road
●When the tires are not properly inflated
●When the tires are very worn
●When tires of a size other than specified are installed
●When tire chains are installed
●When a compact spare tire or an emergency tire puncture repair kit is used
●If equipment (snow plow, etc.) that may obstruct the radar sensor or front
camera is temporarily installed to the vehicle

2914-5. Using the driving support systems
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Driving
●In some situations, such as the following, the rear camera detection function
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• When a three dimensional object, such as a pole, traffic cone, fence, or
parked vehicle, is detected
• When a moving object, such as a car or motorcycle is detected
• When backing up toward moving objects such as flags or puddles, or air-
borne matter, such as smoke, steam, rain, or snow
• When there is a pattern on the road, due to the road being made of cob-
blestone or gravel or having tram rails, traces of repair, white lines,
pedestrian crossings or fallen leaves on the surface
• When backing up on a metal cover (grating), such as those used for
drainage ditches
• When backing up toward the roadside or a bump in the road
• When an object is reflected in a puddle or on a wet road surface
• When there are shadows on the road
• When backing up over a bump in the road
• If the vehicle is significantly tilted, such as when carrying a heavy load
• When backing up toward an incline/decline
• If the suspension has been modified or tires of a size other than specified
are installed
• If the rear of the vehicle is raised or lowered due to the carried load
• If an electronic component, such as a backlit license plate or rear fog
light, is installed near the rear camera
• If a bumper protector, such as an additional trim strip, is installed to the
rear bumper
• If the orientation of the rear camera has been changed due to a collision
or other impact, or removal and installation
• If a towing eyelet is installed to the rear of the vehicle
• When the rear camera is obscured (dirt, snow, ice, etc. are attached) or
scratched
• When water is flowing over the rear camera lens
• If there is a flashing light in the detection area, such as the emergency
flashers of another vehicle
■Situations in which the rear camera detection function may be difficult to
notice
●If buzzer may be difficult to hear if the surrounding area is noisy, the volume
of the audio system volume is high, the air conditioning system is being
used, etc.
●If the temperature in the cabin is extremely high or low, the audio system
screen may not operate correctly.

451
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When trouble arises
7-2. Steps to take in an emergency
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer or a commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
●Do not turn the power switch off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.

4527-2. Steps to take in an emergency
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
●The hybrid system warning message is shown on the multi-informa-
tion display and the vehicle does not move.
●The vehicle makes an abnormal sound.
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
●When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
Situations when it is necessary to contact dealers before towing
Towing with a wheel-lift type truck
From the frontFrom the rear
Release the parking brake.
Turn automatic mode off.
(P. 212)Use a towing dolly under the
front wheels.

4537-2. Steps to take in an emergency
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When trouble arises
When using a flat-bed truck to transport the vehicle, use tire strapping
belts. Refer to the owner's manual of the flat-bed truck for the tire
strapping method.
In order to suppress vehicle movement during transportation, set the
parking brake and turn the power switch off.
NOTICE
■Towing with a sling-type truck
Using a flatbed truck
Do not tow with a sling-type truck to pre-
vent body damage.

4747-2. Steps to take in an emergency
Secure the luggage floor cover
using the hook provided.
Remove the tool tray.
Loosen the center fastener that
secures the spare tire.
When taking out or stowing the
spare tire, make sure to firmly
hold opposite end of the tire.
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WARNING
■When storing the spare tire
Be careful not to catch fingers or other body parts between the spare
tire and the body of the vehicle.