2021 RAM 1500 service

SAFETY349
for any reason, take the vehicle to an authorized
dealer. Only FCA US LLC approved seat
accessories may be used.
The following requirements must be strictly
followed:
Do not modify the front passenger seat
assembly or components in any way.
Do not use prior or future model year seat
covers or cushions not designated by FCA US
LLC for the specific model being repaired.
Always use the correct seat cover and
cushion specified for the vehicle.
Do not replace the seat cover or cushion with
an aftermarket seat cover or cushion.
Do not add a secondary seat cover or mat.
At no time should any Supplemental
Restraint System (SRS) component or SRS
related component or fastener be modified
or replaced with any part except those which
are approved by FCA US LLC.Knee Impact Bolsters
The Knee Impact Bolsters help protect the
knees of the driver and front passenger, and
position the front occupants for improved
interaction with the front air bags.
Supplemental Side Air Bags
Supplemental Seat-Mounted Side Air Bags
(SABs)
This vehicle is equipped with Supplemental
Seat-Mounted Side Air Bags (SABs).
Supplemental Seat-Mounted Side Air Bags
(SABs) are located in the outboard side of the
front seats. The SABs are marked with “SRS
AIRBAG” or “AIRBAG” on a label or on the seat
trim on the outboard side of the seats.
The SABs may help to reduce the risk of
occupant injury during certain side impacts, in
addition to the injury reduction potential
provided by the seat belts and body structure.
WARNING!
Unapproved modifications or service proce -
dures to the passenger seat assembly, its
related components, seat cover or cushion
may inadvertently change the air bag
deployment in case of a frontal collision.
This could result in death or serious injury
to the front passenger if the vehicle is
involved in a collision. A modified vehicle
may not comply with required Federal
Motor Vehicle Safety Standards (FMVSS)
and/or Canadian Motor Vehicle Safety
Standards (CMVSS).
If it is necessary to modify the air bag
system for persons with disabilities,
contact an authorized dealer.
WARNING!
Do not drill, cut, or tamper with the knee
impact bolsters in any way.
Do not mount any accessories to the knee
impact bolsters such as alarm lights,
stereos, citizen band radios, etc.
6

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SAFETY353
eye irritation, rinse the area with cool water.
For nose or throat irritation, move to fresh air.
If the irritation continues, see your doctor. If
these particles settle on your clothing, follow
the garment manufacturer’s instructions for
cleaning.
Do not drive your vehicle after the air bags have
deployed. If you are involved in another
collision, the air bags will not be in place to
protect you.
NOTE:
Air bag covers may not be obvious in the inte -
rior trim, but they will open during air bag
deployment.
After any collision, the vehicle should be
taken to an authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication
network remains intact, and the power remains
intact, depending on the nature of the event,
the Occupant Restraint Controller (ORC) will
determine whether to have the Enhanced
Accident Response System perform the
following functions:
Cut off fuel to the engine (if equipped)
Cut off battery power to the electric motor (if
equipped)
Flash hazard lights as long as the battery has
power
Turn on the interior lights, which remain on
as long as the battery has power or for
15 minutes from the intervention of the
Enhanced Accident Response System
Unlock the power door locks
Your vehicle may also be designed to perform
any of these other functions in response to the
Enhanced Accident Response System:
Turn off the Fuel Filter Heater, Turn off the
HVAC Blower Motor, Close the HVAC Circula -
tion Door
Cut off battery power to the:
Engine
Electric Motor (if equipped)
Electric power steering
Brake booster
Electric park brake
Automatic transmission gear selector
Horn
Front wiper
Headlamp washer pump
NOTE:
After an accident, remember to cycle the igni -
tion to the STOP (OFF/LOCK) position and
remove the key from the ignition switch to avoid
draining the battery. Carefully check the vehicle
for fuel leaks in the engine compartment and on
the ground near the engine compartment and
fuel tank before resetting the system and
starting the engine. If there are no fuel leaks or
damage to the vehicle electrical devices (e.g.
headlights) after an accident, reset the system
by following the procedure described below. If
you have any doubt, contact an authorized
dealer.
WARNING!
Deployed air bags and seat belt
pretensioners cannot protect you in another
collision. Have the air bags, seat belt
pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer
immediately. Also, have the Occupant
Restraint Controller System serviced as well.
6

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354SAFETY
(Continued)
Enhanced Accident Response System
Reset Procedure
In order to reset the Enhanced Accident
Response System functions after an event, the
ignition switch must be changed from ignition
START or ON/RUN to ignition OFF. Carefully
check the vehicle for fuel leaks in the engine
compartment and on the ground near the
engine compartment and fuel tank before
resetting the system and starting the engine.
After an accident, if the vehicle will not start
after performing the reset procedure, the
vehicle must be towed to an authorized dealer
to be inspected and to have the Enhanced
Accident Response System reset.
Maintaining Your Air Bag System
WARNING!
Modifications to any part of the air bag
system could cause it to fail when you need
it. You could be injured if the air bag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the
steering wheel hub trim cover or the upper
passenger side of the instrument panel. Do
not modify the front fascia/bumper, vehicle
body structure, or add aftermarket side
steps or running boards.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.
Do not attempt to modify any part of your
air bag system. The air bag may inflate acci-
dentally or may not function properly if
modifications are made. Take your vehicle
to an authorized dealer for any air bag
system service. If your seat, including your
trim cover and cushion, needs to be
serviced in any way (including removal or
loosening/tightening of seat attachment
bolts), take the vehicle to an authorized
dealer. Only manufacturer approved seat
accessories may be used. If it is necessary
to modify the air bag system for persons
with disabilities, contact an authorized
dealer.
WARNING! (Continued)

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356SAFETY
Before buying any restraint system, make sure
that it has a label certifying that it meets all
applicable Safety Standards. You should also
make sure that you can install it in the vehicle
where you will use it. NOTE:
For additional information, refer to http://
www.nhtsa.gov/parents-and-caregivers or
call: 1–888–327–4236
Canadian residents should refer to Transport
Canada’s website for additional information:
https://www.tc.gc.ca/en/services/road/
child-car-seat-safety.html
Summary Of Recommendations For Restraining Children In Vehicles
Child Size, Height, Weight Or Age Recommended Type Of Child Restraint
Infants and ToddlersChildren who are two years old or younger and
who have not reached the height or weight limits
of their child restraint Either an Infant Carrier or a Convertible Child
Restraint, facing rearward in a rear seat of the
vehicle
Small Children Children who are at least two years old or who
have outgrown the height or weight limit of their
rear-facing child restraint Forward-Facing Child Restraint with a five-point
Harness, facing forward in a rear seat of the
vehicle
Larger Children Children who have outgrown their forward-facing
child restraint, but are too small to properly fit
the vehicle’s seat belt Belt Positioning Booster Seat and the vehicle
seat belt, seated in a rear seat of the vehicle
Children Too Large for Child Restraints Children 12 years old or younger, who have
outgrown the height or weight limit of their
booster seat Vehicle Seat Belt, seated in a rear seat of the
vehicle

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SAFETY369
SAFETY TIPS
TRANSPORTING PASSENGERS
NEVER TRANSPORT PASSENGERS IN THE
CARGO AREA.
TRANSPORTING PETS
Air Bags deploying in the front seat could harm
your pet. An unrestrained pet will be thrown
about and possibly injured, or injure a
passenger during panic braking or in a collision.
Pets should be restrained in the rear seat (if
equipped) in pet harnesses or pet carriers that
are secured by seat belts.
SAFETY CHECKS YOU SHOULD MAKE
I
NSIDE THE VEHICLE
Seat Belts
Inspect the seat belt system periodically,
checking for cuts, frays, and loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the system.
Front seat belt assemblies must be replaced
after a collision. Rear seat belt assemblies must
be replaced after a collision if they have been
damaged (i.e., bent retractor, torn webbing,
etc.). If there is any question regarding seat belt
or retractor condition, replace the seat belt.
Air Bag Warning Light
The Air Bag Warning Light will turn on for four
to eight seconds as a bulb check when the
ignition switch is first placed in the ON/RUN
position. If the light is either not on during
starting, stays on, or turns on while driving, have
the system inspected at an authorized dealer as
soon as possible. After the bulb check, this light
will illuminate with a single chime when a fault
with the Air Bag System has been detected. It
will stay on until the fault is removed. If the light
comes on intermittently or remains on while
driving, have an authorized dealer service the
vehicle immediately.
See Ú page 334 for further information.
Defroster
Check operation by selecting the defrost mode
and place the blower control on high speed. You
should be able to feel the air directed against
the windshield. See an authorized dealer for
service if your defroster is inoperable.
WARNING!
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
It is extremely dangerous to ride in a cargo
area, inside or outside of a vehicle. In a
collision, people riding in these areas are
more likely to be seriously injured or killed.
Do not allow people to ride in any area of
your vehicle that is not equipped with seats
and seat belts.
Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
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374IN CASE OF EMERGENCY
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber Ú page 482.
The ASSIST and SOS buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network, which
comes as a built in function. Other Uconnect
services will only be operable if your SiriusXM
Guardian™ service is active and connected
to an operable LTE (voice/data) or 4G (data)
network. ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can
help. Roadside Assistance will know what
vehicle you’re driving and its location. Addi
-
tional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a ten second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED lights located within the ASSIST
and SOS buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

21_DT_OM_EN_USC_t.book Page 374

IN CASE OF EMERGENCY375
(Continued)
NOTE:
Your vehicle may be transmitting data
Ú page 482 as authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi
-
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add
aftermarket electrical equipment to the
vehicle’s electrical system. This may
prevent your vehicle from sending a signal
to initiate an emergency call. To avoid inter -
ference that can cause the SOS Call system
to fail, never add aftermarket equipment
(e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your
vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING
DURING OR AFTER AN ACCIDENT), THE
UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to
fail when you need it. You could be injured
if the air bag system is not there to help
protect you.
WARNING! (Continued)
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376IN CASE OF EMERGENCY
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in
Mexico may not answer or respond to SOS
system calls.
If the SOS Call system detects a malfunction,
any of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The overhead console lights located within
the ASSIST and SOS buttons will continuously
illuminate red.
The Device Screen will display the following
message: “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state
“Vehicle device requires service. Please
contact an authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hard
-
ware are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data) or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services. If
the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

21_DT_OM_EN_USC_t.book Page 376