2021 MERCEDES-BENZ V-CLASS warning light

Mer
Mer
cedes me calls
cedes me calls Making a call via t
Making a call via t
heov
he overerhead contr
head contr ol panel
ol panel %
Mercedes me calls are not possible in every
countr y.Contact a Mercedes-Benz service
centre to/nd out whe ther these functions are
av ailable in your countr y. 1
Breakd own assistance call button F
2 Coverfo rG button (SOS button)
3 G button (SOS button)
4 Info call button
Making a br
Making a br eakdo
eakdo wn assist
wn assist ance call
ance call #
Press button 1.
Making an emerg
Making an emerg ency call
ency call #
Brie0y press co ver2 onG button toopen
it. #
Press and hold Gbutton 3for at least one
second.
Making an Inf
Making an Inf o call
o call #
Press button 4.
An emer gency call can be initia tedev en if a break-
down assistance or Info call is active. This has pri-
ority over all other active calls. Inf
Inf
or
ormation about ser
mation about ser vice calls using t
vice calls using the butt
he buttons
ons
in t
in t heov
he overerhead contr
head contr ol panel
ol panel A call
tothe Mercedes-Benz customer centre via
th e info call button or breakdown call button in the
ove rhead control panel has been made.
In theev ent of a breakdown, you will getsupport:
R Aqu ali/ed Mercedes-Benz tech nician ca rries
out repairs on site and/or theve hicle will be to
we dto the nearest Mercedes-Benz service
centre
Yo u may be charge dfo rth ese services.
Yo u can /nd information on thefo llowing topics:
R Activation of Mercedes me connect
R Operating theve hicle
R Nearest Mercedes-Benz service cent re
R Other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Customer Centre (/ page 192). Calling t Calling t
he Mer
he Mercedes-Benz Cust
cedes-Benz Cust omer Centr
omer Centre using
e using
t
t he multimedia syst
he multimedia syst em
em R
R
eq
eq uir
uir ements:
ements:
R Access toa mobile phone network is available.
R The cont ract partner's mobile network co ver-
age is available in there specti veregion.
R The ignition must be switched on so that vehi-
cle data can be transfer red automatically
Multimedia system: 4 © 5
Phone 5
g #
Call Mercedes me connect .
Wi th your consent, the multimedia system
sends there qu ired vehicle data. The data
transfer is shown in the media displa y.
Then, you can select a service and be connected
to a contact at the Mercedes-Benz customer
centre. Calling t
Calling t
he Mer
he Mercedes-Benz cust
cedes-Benz cust omer centr
omer centre
eaTer
aTer
aut
aut omatic accident or br
omatic accident or br eakdo
eakdown det
wn det ection
ection R
R
eq
eq uir
uir ements:
ements:
R The vehicle has de tected an accident or break-
down situation.
R The vehicle is stationar y.
R The hazard warning light is switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown sit-
uations under limited conditions.
If an accident or breakdown is de tected, the emer-
ge ncy guide sh ows saf ety inst ructions in the multi-
media system displa y.
ATer quitting the emer gency guide display on the
multimedia system, a prom ptappears asking Mercedes me
191 191

tie-down
eye from being released unintention-
all y,e.g. if the tie-down eye is stepped on. #
Check that tie-down eye2 is seated cor-
re ctl y.
The tie-d owney e cannot be mo ved.
R
R emo
emo ving
ving #
Turn me talreta ining ring 3 sothat it is paral-
lel tothe long axis of tie-down eye2. #
Grip tie-down eye2 as described abo ve
under /tting and use your thumb topush the
locking pin down as far as it will go. #
Slide tie-down eye2 and pull it up and out
th ro ugh the notch of guide rail1. Load secur
Load secur
ing aid
ing aid R
R
emo
emo ving or
ving or /tting
/ttinga load pr ot
a load pr otection net
ection net &
W
WARNING
ARNING Risk of injury or death due to
objects being poor lysecured
The load pr otection net alone cannot restrain
or secu reheavy objects, lug gage or heavy
loads.
Yo u could be hit byan unsecured load during
sudden changes in direction, braking or in the
eve nt of an accident. #
Always st owobjects in such a wayth at
th ey cannot be thro wn about theve hicle. #
Secure objects, lug gage or loads against
slipping or tipping over,e.g. byusing
lashing material, even when you are
using the load pr otection net. &
W WARNING
ARNING Risk of injury due tositting
behind a load pr otection net
Ve hicle occupants can be pressed against the
load pr otection net. There is a risk of injury! #
Never allow vehicle occupants tosit
behind the load pr otection net. The load pr
otection net partitions the load com-
partment. It pr otects vehicle occupants from light
objects and/or lug gage slipping or tipping over.
Yo u can install the load pr otection net at an angle
behind the front seats or behind the /rst row of
re ar seats. #
Obser vethe no tes on securing loads
(/ page 216). Upper
retainer Floor anchorage (e
xample: secured tie-down eye)
F
F itting
itting #
Remo vethe luggage compartment partition if
necessary (/ page 219). #
Clip the load pr otection net into upper retain-
ers 1in such a wayth at tensioning straps 3
fa ce there ar of theve hicle. #
Fit tie-down eyes 5 into the guide rails close
to there ar seat legs (/ page 217).Position
th em at least 5 cm from the seat legs toallow
subsequent mo vement of there ar seat. #
Check that tie-down eyes 5 are seated cor-
re ctl y.
Ti e-down eyes 5 should not mo ve. #
Clip hooks 4ontensioning straps 3into tie-
down eyes 5. #
Foldtensioning element 2up. 218
218
Tr
anspo rting

Example: cap and coolant
expansion reser voir
Chec
Chec king t
king t he coolant lev
he coolant lev el
el #
Slowly turn the cap 1ofthe coolant expan-
sion reser voir2 half a turn anti-clockwise and
allow overpressure toescape. #
Turn cap 1further and remo veit.
The coolant le vel is cor rect in thefo llowing cases:
R Uptomar ker bar 3when the engine is cold
R Ifth e engine is warm, up to1.5 cm over
mar ker bar 3
T
T op up t
op up t he coolant
he coolant
Only use coolant appr oved for Mercedes-Benz to
av oid damaging the engine cooling system. #
Referto the information on coolant
(/ page 277). #
Re/ll the coolant up tothe mar ker bar 3in
th e /ller opening of the coolant expansion res-
er vo ir2. #
Replace cap 1and tighten in a clockwise
direction. #
Start the engine. #
Set thete mp erature in theve hicle interior to
th e maximum output on the control panel of
th e climate control. #
ATer about /ve minutes, switch o. the engine
again and allow it tocool down. #
Check the coolant le vel again and top up the
coolant if necessar y. F
F
illing up t
illing up t he windscr
he windscr een w
een washer syst
asher syst em
em &
W
WARNING
ARNING Risk of /re and injury from
windscreen washer concentrate
Wi ndsc reen washer concentrate is highly 0am-
mable. #
Avoid /re, naked 0ames, smoking and
th e creation of spar kswhen using wind-
screen washer concentrate. &
W
WARNING
ARNING Risk of burns from hot compo-
nent parts in the engine compartment
Cer tain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of theex haust system. #
Allow the engine tocool down and only
to uch component parts described in the
fo llowing. *
N
NOOTE
TE Damage totheex terior lighting due
to unsuitable windscreen washer 0uid Unsuitable windscreen
washer 0uids may dam-
age the plastic sur face of theex terior lighting. #
Only use windscreen washer 0uids that
are also suitable for use on plastic sur fa-
ces, e.g. MB SummerFit or MB WinterFit. T
T
opping up t
opping up t he w
he washer
asher 0uid
0uid Wa
sher 0uid reser voir (e xamp le) #
Obser vethe no tes on windscreen washer 0uid
(/ page 277). #
Pull cap 1upwards bytheta b. #
Top up thewa sher 0uid. Main
tenance and ca re
229
229

R
Use only automatic car washes that meet cur-
re nt tech nological standa rds.
R Do not use a wash prog ram that ends with a
hot wax treatment in automatic car washes.
R Do not use paint cleaners, bu1ng or polishing
products, or gloss preser vers, e.g. wax.
R Always ha vepaintwork repairs car ried out at a
qu ali/ed specialist workshop. N
No
ot
tes on t
es on t he car
he care of v
e of vehicle par
ehicle par ts
ts &
W
WARNING
ARNING Risk of injury if unsuitable
climbing aids are used
In theev ent that you use openings in the body-
wo rkor attachments as steps, you could:
R Slip and/or fall.
R Damage theve hicle and thus slip and fall. #
Always use non-slip, stable climbing aids,
e.g. a suitable ladder. &
W
WARNING
ARNING Risk of ent rapment if the wind-
screen wipers are switched on while the
windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or wiper
blades, you can be trapped bythe wiper arm. #
Always switch o. the windscreen wipers
and the ignition before cleaning the wind-
screen or wiper blades. &
W
WARNING
ARNING Risk of burns from theta ilpipe
and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into contact with
th ese parts of theve hicle, you could burn your-
self. #
Always be particular lycareful around the
ta ilpipe and theta ilpipe trims and super-
vise children especially closely in this
area. #
Allow vehicle parts tocool down before
to uching them. *
N NOOTE TE Damage caused bythe use of open-
ings in the bodywork or de tach able part as
a step Using
the lo wer guide of the sliding door (car-
ri age) as a step can damage the trim and/or
mechanism of the sliding door. #
Do not use the guide of the sliding door
(car riage) as a step. %
Information on suitable cleaning agents or
cleaning clo ths can be obtained from a quali-
/ed specialist workshop.
To prev ent damage totheve hicle, obser vethe
no tesfo r cleaning and care of thefo llowing vehicle
parts:
Wheels and r Wheels and r ims
ims
R Use water and acid-free alloy wheel cleaner.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. Otherwise, wheel bolts and
brake components could be damaged.
R Toavo id cor rosion of brake discs and brake-
pads, drive for a few minutes aTer cleaning
before parking theve hicle. The brake discs and
brakepads warm up and dry out.
W
W indo ws
indo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom-
mended for Mercedes-Benz.
R Do not use dry clo ths, abrasive cleaning agents
or cleaners containing sol vents toclean the
inside of windo ws.
W
W iper blades
iper blades
R With th e wiper arms folded away,clean the
wiper blades with a damp clo th (/ page 118).
R Do not clean the wiper blades too oTen.
Ext
Ext er
erior lighting
ior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, forex ample, car shampoo.
R Only use cleaning agents or clo ths suitable for
plastic lenses.
Sensors
Sensors
R Clean the sensors in the front and rear bump-
ers with a soT clo thand car shampoo
(/ page 152).
R When using a high-pressure cleaner, keep a
minimum distance of 30 cm. 232
232
Maintenance and care

R
R
e
ev
ver
er sing camer
sing camer a and 360° Camera
a and 360° Camera
R Open the camera co ver with the multimedia
system (/ page 167).
R Use clean water and a soT clo thtoclean the
camera lens.
R Do not use a high-pressure cleane r.
Sliding door
Sliding door
R Remo ve fo reign objects from the vicinity of the
contact plates and contact pins of the sliding
door.
R Clean the contact plates and contact pins with
a mild cleaning agent and a soT clo th.
R Do not oil or grease the contact plates and the
contact pins.
T
T ailpipes
ailpipes
R Clean with a cleaning agent recommended for
Mercedes-Benz, especially in the winter and
aTer washing theve hicle.
R Do not use acidic cleaning agents.
Tr
Tr ailer hitch
ailer hitch
R Obser vethe no tes on care in the trailer hitch
manufacturer's operator's manual.
R Do not clean the ball neck with a high-pressure
cleaner or sol vent.
R Remo vetraces of rust on the ball, forex ample,
with a wire brush.
R Remo vedirt with a lint-free clo th.
R ATer cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti-swer vecoupling,
no te the manufacturer's operator's manual. N
No
ot
tes on t
es on t he cleaning and car
he cleaning and car e of t
e of the int
he int er
erior
ior &
W
WARNING
ARNING Risk of injury from plastic parts
breaking o. aTer the use of sol vent-based
ca re products
Care and cleaning products containing sol-
ve nts can cause sur faces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning products
containing sol vents toclean the cockpit. &
W WARNING
ARNING Risk of injury or fatal injuries
from bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to tear
or fail in an accident. #
Never bleach or dye seat belts. *
N
NOOTE
TE Property damage due todisinfec-
ta nts and cleaning agents The interior includes a number of sensitive sur-
fa ces such as displa ys, plastics and leather.
Disin fectants and cleaning agents can contain
subs tances that pen etra te and damage sur fa-
ces. Tech nology behind buttons and displa ys
can also be damaged. #
Select disin fectants and cleaning agents
carefully and use them only for sur faces
ex plicitly appr ovedby the manufacturer. #
Do not use disinfectants and cleaning
agents in enclosed spaces and ventila te
aTer use. #
Use the disinfectant or cleaning agent
carefully according tothe manufacturer's
inst ructions and do not soak any parts of
th e interior. *
N NOOTE
TE Property damage due todisinfec-
ta nts The interior includes a number of sensitive sur-
fa ces such as displa ys, plastics and leather.
Disin fectants can contain alcohol and other
subs tances that attack and damage sur faces.
Te ch nology behind buttons and displa yscan
also be damaged. #
Only use disin fectant on sur faces explic-
itly appr ovedby the manufacturer. #
Do not use disinfectants in enclosed
spaces and ventila teaTer use. #
Do not use disin fectants that contain
alcohol. #
Use disin fectant carefully according to
th e manufacturer's inst ructions and do
not soak any parts of the interior. To
prev ent damage totheve hicle, obser vethefo l-
lowing no tesfo r cleaning and care: Maintenance and care
233 233

Obser
vethefo llowing no tes:
R Recharge the battery more frequently in the
fo llowing cases:
- You predominantly drive short distances.
- You predominantly drive at low outside
te mp eratures.
- You lea vetheve hicle par kedfo r a lengt hy
period.
In order forth e batteries toachie vetheir maxi-
mum possible service life, they must alw ays be
su1ciently charge d.
R Consult a quali/ed specialist workshop if you
wish tolea veyour vehicle par ked up for long
periods.
R When you park theve hicle, remo vetheke y if
yo u do not requ ire any electrical consumers.
The vehicle will then use very little energy, thus
conserving battery po wer.
R Ifyo ur vehicle requ ires jump-starting, or if you
wish toprov ide jump-starting assistance to
ano ther vehicle, only use the jump-start con-
nection point in the engine compartment
(/ page 240).
Inst
Inst allation locations
allation locations
Yo ur vehicle may be equipped with thefo llowing
two batteries located in the seat base of theright-
hand front seat, depending on the equipment ver-
sion:
R Starter battery
R Support battery S
S
t
tar
ar ting assist
ting assist ance and c
ance and c har
harging t
ging t he 12 V batt
he 12 V batt ery
ery &
W
WARNING
ARNING Risk ofexplosion from a frozen
battery
A dischar ged battery may freeze at temp era-
tures slightly abo veor below freezing point.
During starting assistance or battery charging,
battery gas can be released. #
Always allow a battery tothaw before
ch arging it or per form ing starting assis-
ta nce. If
th ewa rning/indicator lamps do not light up in
th e inst rument cluster at temp eratures around or
below freezing, it is highly probable that the dis-
ch arge d battery has frozen. In
this case, obser vethefo llowing points:
R Do not give theve hicle starting assis tance or
ch arge the batter y.
R The service life of a bat tery that has been
th awe d may be reduced drasticall y.
R The starting beh aviour may de teriorate, partic-
ular lyat low temp eratures.
R It is recommended that you ha veath awe d bat-
te ry checked at a quali/ed specialist workshop. &
W
WARNING
ARNING Risk ofexplosion due toexplo-
sive mixture of gases
An explosive mixture of gases can escape from
th e battery during charging and starting assis-
ta nce. #
Fire, naked 0ames, smoking and creating
spar ksmust be avoided. #
Make sure there is adequate ventilation. #
Do not stand overth e batter y. &
W
WARNI NG
ARNI NGDanger of chemical burns from
th e battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immediately rinse battery acid o. thor-
oughly with plenty of clean water and
seek medical attention immediatel y. S
S
t
tar
ar ting assist
ting assist ance
ance
* NO
NOTE
TEDamage caused bynumerous or
ex tended attem ptsto start the engine Numerous or
extended attem ptsto start the
engine may damage the catalytic con verter
due tonon-combusted fuel. #
Avoid numerous and extended attem pts
to start the engine. Do not use a
rapid charging device tostart the
ve hicle. If your vehicle's battery is dischar ged, the
engine can be jump-star ted from ano ther vehicle
or from a donor battery using jump leads. Forth is
purpose, theve hicle has a jump-start connection
point in the engine compartment. 240
240
Breakdown assistance

#
Start the engine of the donor vehicle and run it
at idling speed. #
Start theve hicle and let the engine runfo r a
while. #
Before disconnecting the jump leads, switch
on an electrical consumer in your ow nve hicle,
e.g. there ar wind owheater or the lighting. #
Disconnect the negative term inal clamp of the
jump lead from ea rth contact 4and then
from negative term inal 2ofthe donor bat-
te ry. #
Disconnect the positive term inal clamp of the
jump lead from positive term inal 5onthe
jump-start connection point, and then from
positive term inal 3ofthe donor batter y.
Contact pr otection co ver1 is automatically
re turned forw ards toits original position bythe
spring forc e and the jump-start connection
point is closed. #
Position the co ver on positive term inal 3of
th e donor batter y. #
Have the battery checked at a quali/ed spe-
cialist workshop.
Char
Char ging t
ging t he 12 V batt
he 12 V batt ery
ery
* NO
NOTE
TEDamage tothe electronics caused
by non-appro vedch arging devices Charging a /tted battery with a battery
charger
which has not been appr ovedby Mercedes-
Benz can damage the on-board electronics. #
Only use a battery charge r which has
been appr ovedby Mercedes-Benz and
which permits charging the battery when
it is /t tedintheve hicle. #
Only charge the battery using the jump-
start connection point. A battery
charge r specially adap tedfo r Mercedes-
Benz vehicles and tested and appro vedfor
Mercedes-Benz is available as an accessor y.
Fu rther information is available from any
Mercedes-Benz Se rvice Centre. Read the operat-
ing inst ructions foryo ur charge r before charging
th e batter y.
Re charge the battery more frequently if you use
th eve hicle mainly for short trips and/or drive at
low outside temp eratures. #
Connect the battery charge rto the positive ter-
minal and ear thcontact in the same order as when connecting
the donor battery in the
jump-starting procedu re.
% If a battery is not /tted and not in service, you
should charge itev ery thre e months. This
helps tocounteract self-discharging and pre-
ve nt damage tothe batter y.
12 V batt
12 V batt er
ery care
y care
* NO
NOTE
TEBattery dischar gedue toleakage
cur rents Dirty bat
tery term inal clamps and battery sur-
fa ces cause leakage cur rents. This can lead to
th e battery discharging. #
Keep the battery term inals and battery
sur faces clean and dr y. *
N
NO
OTE
TE Damage tothe battery housing due
to improper cleaning If
yo u use cleaning agents containing fuel,
th ese can damage the battery housing. #
Do not use cleaning agents containing
fuel. *
N NOOTE TE Damage tothe battery due toself-
dischar ge If dirt
gets into the battery cell, the self-dis-
ch arge ofthe battery is increased and the bat-
te ry can be damaged. #
Only clean the battery with the cell caps
scr ewe d in. Obser
vethefo llowing points on battery care: #
Regular lych eck the battery term inals and the
fa stening of the negative cable tothech assis
to ensure that they are /rmly seated. #
Lightly grease the undersides of the battery
te rm inal clamps with acid-resistant grease. #
Only clean the battery housing with commer-
cially available cleaning agents. Disconnecting and r
Disconnecting and r
emo
emoving t
ving t he st
he start
arter batt
er batt ery
ery &
W
WARNING
ARNING Risk ofexplosion due tohydro-
ge nga s igniting
If, when charging a batter y,there is a short cir-
cuit or spar ksstart toform ,th ere is a danger
of hydrogen gas igniting. 242
242
Breakdown assis
tance

R
R
emo
emo ving a wheel
ving a wheel R
R
eq
eq uir
uir ements:
ements:
R The vehicle is raised (/ page 262).
When changing a wheel, avoid applying any force
to the brake discs since this could impair the le vel
of comfort when braking.
* NO
NOTE
TEDamage tothre ading from dirt on
wheel bolts #
Do not place wheel bolts in sand or on a
dirty sur face. #
Unscr ewthe wheel bolts. #
Remo vethe wheel. F
F
itting a ne
itting a ne w wheel
w wheel R
R
eq
eq uir
uir ements
ements
R The wheel is remo ved (/ page 263). &
W WARNING ARNING Risk of accident from losing a
wheel
Oiled or greased wheel bolts can cause the
wheel bolts tocome loose, as too can dam-
aged wheel bolts or wheel hub thre ads. #
Never oil or grease theth re ads. #
Intheev ent of damage totheth re ads,
contact a quali/ed specialist workshop
immediatel y. #
Have the damaged wheel bolts or dam-
aged hub thre ads replaced. #
Do not continue driving. &
W
WARNING
ARNING Risk of injury from tightening
wheel bolts and nuts
If yo u tighten the wheel bolts or wheel nuts
when theve hicle is raised, the jack could tip. #
Only tighten wheel bolts or wheel nuts
when theve hicle is on thegr ound. #
Obser vethe information on thech oice of tyres
(/ page 258). #
Obser vethe inst ructions and saf ety no tes on
ch anging a wheel (/ page 258).#
For saf etyre asons, only use wheel bolts or
wheel nuts which ha vebeen appr ovedby
Mercedes-Benz and forth e wheel in question. #
Clean the wheel and wheel hub contact sur fa-
ces. Low
Low
er
ering t
ing t he v
he vehicle
ehicle aTer
aTera wheel c
a wheel c hange
hange &
W
WARNING
ARNING Risk of accident due toincor-
re ct tightening torque
The wheels could come loose if the wheel bolts
or wheel nuts are not tightened tothe prescri-
bed torque. #
Ensure that the wheel bolts or wheel nuts
are tightened tothe prescribed tighten-
ing torque. #
Ifyo u are not sure, do not mo vetheve hi-
cle. Con tact a quali/ed specialist work-
shop and ha vethe tightening torque
ch ecked immediatel y. R
R
eq
eq uir
uir ements:
ements:
R The new wheel has been /t ted (/page 263). #
Place the adap ter and thera tchet on the he xa-
gon head nut of the jack such that the lettering
AB/DOWN is visible. #
T
To low
o low er t
er the v
he v ehicle:
ehicle: turnthera tchet of the
jack anti-clockwise. #
S
St
teel wheels:
eel wheels: tightenth e wheel bolts evenly in
a crosswise pattern in the sequence indicated
(1 to5 ) and toa maximum of 200 Nm. #
Light-allo
Light-allo y wheels:
y wheels: tightenthe wheel bolts
ev enly in a crosswise pattern in the sequence
indicated (1 to5 ) and toa maximum of
180 Nm. #
Check the tyre pressure of the ne wly/tted
wheel and adjust it if necessar y.
V
V ehicles wit
ehicles wit h t
h the tyr
he tyr e pr
e pressur
essur e monit
e monit or syst
or system:
em:all
/t ted wheels must be equipped with functioning
sensors. #
Retighten the wheel bolts tothe speci/ed tight-
ening torque aTer theve hicle has been driven
50 km. Wheels and tyres
263
263