2021 MERCEDES-BENZ GLA SUV service

This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select LateraTerthe service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 319).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message is shown.#
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww w.mercedes.me
T
T r ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and a smoo thservice.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. %
A prom ptfor consent tothe data transmission
only occurs if the cor responding Mercedes
me connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data 322
322
MBUX multimedia system

If a call is made aTer automatic accident or break-
down de
tection using the multimedia system, the
fo llowing data is also transmitted:
R Current mileage and maintenance data
R Current vehicle location
If Ac cident and Breakdown Management is called
via thevo ice control system and no service has
been activated, but the data pr otection query has
been con/ rmed, thefo llowing data can also be
called up from theve hicle bythe Mercedes-Benz
Customer Centre:
R Current vehicle location
If th e data pr otection prom pthas been rejec ted,
th efo llowing data is transmitted toenable targe-
te d advice and an e1cient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle Dat
Dat a tr a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e activ
e activ at
ated
ed
Only if there specti veservice is activated will
additional incident-speci/c data be transmit ted in
th e second stage toenable an optimal service.
An ove rview of the data transmitted can be found
in there specti veterm s of use for Mercedes me
connect services. These can be obtained in the
Mercedes me por tal: https://
me.secure.mercedes-benz.com
Dat Dat a pr
a pr ocessing
ocessing
The data transmitted within the scope of the call
is dele ted from the processing system aTer the
call is /nished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-speci/c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
re qu ired toprocess the incident, forw arded tothe
service partner authorised bythe Mercedes-Benz
Customer Centre. Please take note of the data
pr otection information on the Mercedes me Inter-
net page https://www.mercedes.me or in there
corded message immediately aTer calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
ev ery countr y. Mer Mer
cedes me connect
cedes me connect Inf
Inf
or
ormation on Mer
mation on Mer cedes me connect
cedes me connect
% Mercedes me connect or individual Mercedes
me connect services are not available in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y.
Mercedes me connect consists of multiple ser v-
ices.
Yo u can use thefo llowing services via the multi-
media system and theove rhead control panel, for
ex ample:
R Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
R Mercedes-Benz emer gency call system (auto-
matic eme rgency call and SOS button) MBUX multimedia system
323 323

The Mercedes me connect
Accident and Break-
down Management and the Mercedes-Benz emer-
ge ncy call centre are available toyou around the
cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 319).
Yo u can also call the Mercedes-Benz Customer
Centre using the multimedia system
(/ page 320).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, /rst call
th e national emer gency services using the stand-
ard national emer gency service telephone num-
bers. In emer gencies, you can also use the
Mercedes-Benz eme rgency call system
(/ page 330).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.me rcedes-benz.com
Fu rther information about Mercedes me connect,
th e pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/ baix/cars/connectme/en_GB/#emotions/
St
artsei te.html
Inf Inf or
ormation on Mer
mation on Mer cedes me connect A
cedes me connect A ccident
ccident
and Br
and Br eakdo
eakdown Manag
wn Manag ement
ement
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer gency
call system (/ page 330)
If necessar y,the contact person at the
Mercedes-Benz eme rgency call centre for-
wa rdsth e call toMercedes me connect Acci-
dent and Breakdown Management. Forw ard-
ing the call is ho wever not possible in all coun-
tries.
R Breakdown assista ncebyate ch nician on
location and/or theto wing away of theve hicle
to the nearest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services.
R Addition tothe emer gency guide aTer auto-
matic accident or breakdown de tection
(/ page 321)
In theev ent of a breakdown or accident, fur-
th er vehicle data is sent which enables optimal support
bythe Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
R Addition tothe Mercedes me connect service
Te lediagnostics
Wi th th eTe lediagnostics function, speci/c
we ar and failure reports are recorded bythe
service pr ovider, in so far as these can be
clear lyinterpr eted and are available thro ugh
th e monitoring of components that are subject
to diagnostics.
If yo ur vehicle de tects a breakdown or thre at
of a breakdown, you may be prom pted via the
multimedia system tocontact the Mercedes-
Benz Customer Centre for fur ther help. This
prom ptinthe multimedia system only appears
when theve hicle is stationar y.
% These services are subject to technical
re strictions su chasthe mobile phone co ver-
age, mobile network quality and the ability of
th e processing systems tointerpr etthe trans-
fe rred data. In some circumstances, this can
re sult in dela ysorthefa ilure of the informa-
tion toappear in the multimedia system. 324
324
MBUX multimedia system

More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
ta l: https://me.secure.mercedes-benz.com
Dat
Dat a tr
a transf
ansf err
erred dur
ed dur ing Mer
ing Mer cedes me connect
cedes me connect
call ser
call ser vices
vices
The data transfer red during a Mercedes me con-
nect call depends on:
R The reason for initiation of the call
R The service that is selected in thevo ice con-
trol system
R The activated Mercedes me connect services
Yo u can /nd out which data is transfer red when
using the services in the cur rently valid Mercedes
me connect term s of use and the data pr otection
information for Mercedes me connect. You can
/nd these in your Mercedes me user account. Ov
Ov
er
ervie
vie w of t
w of t he Mer
he Mer cedes me & Apps menu
cedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and o.ers
from Mercedes-Benz will be available toyou. Fo
r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes me
apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia system.
In theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes me
user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car O1ce or the
we b br owser depending on availability Ov
Ov
er
ervie
vie w of In-Car
w of In-Car O1ce
O1ce Using In-Car O1ce,
you can connect your online
services with the multimedia system. Re
quirements for In-Car O1ce:
R Your mobile phone is connected with the mul-
timedia system (/ page 319).
R You ha vea user account forth e Mercedes me
Po rtal.
R The In-Car O1ce service is activated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. with O1ce 365 or Gmail, and
ha ve connected the user account with In-Car
O1ce.
In-Car O1ce functions R Display pending appointments in the calendar
- Reading out calendar ent ries
- Calling stored telephone numbers
- Navigating toappointments with navigable
destinations
- Deleting a calendar ent ry
R Display and selection of tasks and calls to
comple te
- Reading aloud MBUX multimedia system
325
325

%
Websites cannot be shown while theve hicle is
in motion. Ov
Ov
er
ervie
vie w of smar
w of smar tphone int
tphone int egr
egration
ation Wi
th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multime-
dia system displa y.
Only one mobile phone at a time can be connec-
te d via Smartphone Integ ration tothe multimedia
system. Also for use with two phone mode with
smartphone integ ration, only one additional
mobile phone can be connec ted using Blue tooth ®
with the multimedia system.
The full range of functions for Smartphone Inte-
gr ation is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedto a USB port with theç
symbol on the multimedia system using a suitable
cable.
Apps for Smartphone Integ ration
R Apple CarPlay ® R
Android Auto
% For saf etyre asons, the /rst activation of
Smartphone Integ ration on the multimedia
system must be car ried out when theve hicle
is stationary and the parking brake is applied.
Yo u can start Apple CarPlay ®
or Android Auto
from the device manager.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
stationar y.
Ov
Ov er ervie
vie w of tr
w of tr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle data is transfer redto the mobile phone. This
enables youto get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised)
The transfer of this data is used tooptimise com-
munication between theve hicle and the mobile
phone. To
do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identi/er is random lyge n-
erated.
This has no connection totheve hicle identi/ca-
tion number (VIN) and is dele ted when the multi-
media system is reset (/ page 306).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the inst rument clus ter
R Drive type
The transfer of this data is used toalter how con-
te nt is displa yedto cor respond tothe driving sit-
uation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction MBUX multimedia system
327 327

th
e emer gency call and faster transfer of the
accident data.
Measu resfo rre scue, reco very or towing away
can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is only transfer redto the public
coordination centre with the appr oval of the
cus tomer.
In theev ent of an automatically triggered
emer gency call in which there is no voice con-
ta ct, the accident data is transmitted immedi-
ately tothe public emer gency call centre.
R Should the Mercedes-Benz emer gency call
centre not be available, the 112 emer gency
call is ca rried out automaticall y.Ov Ov
er
ervie
vie w of emerg
w of emerg ency call syst
ency call syst ems
ems Bo
th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. They help locate an acci-
dent site in places that are di1cult toaccess. Bo
th emer gency call systems can initia tean emer-
ge ncy call automatically (/ page 330) or man-
ual ly ( / page 331).
Only make emer gency calls if you or others are in
need of rescue. Do not make an emer gency call in
th eev ent of a breakdown or a similar situation.
Messag
Messag es on t
es on the display
he display
The following message s appear inthe display of
bo th emer gency call systems:
R SOS NOT READY: theve hicle is not switched
on or the emer gency call system is malfunc-
tioning. This does not necessarily indicate
comple tefailure of the emer gency call system.
Eme rgency calls call still be transmitted.
The display only refers to theve hicle and does
not take account of theav ailability of mobile
phone networ ksand the Mercedes-Benz emer-
ge ncy call centre.
The functional readiness of the emer gency call
system on theve hicle can be seen when the
SOS NOT READY displaydisappears once the
ve hicle is switched on. R
G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the emer gency call
system (e.g. a fault with the speaker, micro-
phone, airbag, SOS button), a cor responding
message appears on the inst rument displa y. T T
r
rigg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d.
Bo th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) automatically initia tean emer gency call
aTer:
R Activation of there straint systems su chas air-
bags or seat belt tensioners aTer an accident
The eme rgency call has been made:
R Avo ice connection is established with the
emer gency call centre. 330
330
MBUX multimedia system

R
A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theove rhead control panel
0ashes until the emer gency call is /nished.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the displa y. #
Dial the emer gency number 112 or an app ro-
priate local emer gency call number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci-
dent site. R
If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T
T
r
rigg
igg er
ering a manual emerg
ing a manual emerg ency call
ency call #
T To use t o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: pressthe SOS button at least one
second long (/ page 319). #
T
To use v
o use v oice contr
oice contr ol:
ol:use the LINGU ATRO NIC
vo ice commands .
The emer gency call has been made:
R Avo ice connection is established with an
emer gency call centre.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall re
scue teams and the police tothe accident
site.
R A message with accident data is transmitted
tothe emer gency call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the media displa y. #
Dial the 112 emer gency number or the appro-
priate local emer gency call number on your
mobile phone. Emerg Emerg
ency call syst
ency call syst em dat
em data tr
a transmission
ansmission Fo
r bo th th e Mercedes-Benz emer gency call sys-
te m as well as the 112 emer gency call system (EU
eCall) data is trans ferred tothe Mercedes-Benz
emer gency call centre or the public emer gency
services call centre.
Depending on the emer gency call system
(/ page 328) activated di.erent data is transmit-
te dto the appropriate emer gency call centre. MBUX multimedia system
331
331

A
A
dditional functions of T
dditional functions of T uneIn r
uneIn radio
adio
% Arelatively lar gevolume of data can be trans-
mitted when using TuneIn Radio. Symbol
Symbol
DesignationF
Designation Function
unction
Z SettingsThefollowing additional settings are available in
th eTu neIn Radio menu:
R Selecting stream
R Logging on toor out of theTu neIn account
ß Favourites Select during playbacktosave the station cur-
re ntly set as a favo urite.
6/8 Play/PauseSelecttostart, stop or continue pl aybac k.
5 Brow se Selecttochoose a category and then a radio sta-
tion. Depending on
the frequency band selected, di.er-
ent functions are available toyou.
Select the desired frequency band in thera dio
menu head runner. Calling up T
Calling up T
uneIn R
uneIn Radio
adio R R
eq
eq uir
uir ements:
ements:
R A Mercedes me account is available. R
The vehicle is connected with the Mercedes
me account.
R The TuneIn Radio service is activated in the
Mercedes me Portal.
R The data volume is available. MBUX multimedia system
339 339