2021 MERCEDES-BENZ EQC SUV maintenance

R
Do not treat matt or stru ctured deco rative
fo ils with wax.Pe rm anent stains may occur.
Sc ratches, cor rosive deposits, areas af fected by
cor rosion and damage caused byincor rect care
cannot al ways be comple tely repaired. In such
cases, visit a qualified specialist workshop.
Yo u can obtain more information on care and
cleaning products from the manufacturer.
In the case of foil-wrapped sur faces, optical dif‐
fe re nces may occur between the sur faces that
we renot pr otected bya decorative foil af ter
re moving a decorative foil.
% Have wo rkor repairs todecorative foils car‐
ri ed out at a qualified specialist workshop,
e.g. in a Mercedes-Benz Service Centre. Note
s on care of car parts &
WARNING Risk of entrapment if the
windscreen wipers are swit ched on while
th e windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or
wiper blades, you can be trapped bythe
wiper arm. #
Alw ays switch off the windscreen wip‐
ers and the drive sy stem before clean‐
ing the windscreen or wiper blades. To
avo id damage totheve hicle, obser vethe
no tes on cleaning and care of thefo llowing vehi‐
cle parts:
Wheels and rims
R Use wate r and acid-free alloy wheel cleaners.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. This could damage wheel
bolts and brake components.
R Toavo id cor rosion of the brake disks and
brakepads, drive theve hicle for a few
minutes af ter cleaning before parking it. The brake disks and brakepads
warm up and dry
out.
Wi ndo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom‐
mended for Mercedes-Benz.
R Do not use dry clo ths or abrasive or sol vent-
based cleaning agents toclean the inside of
windo ws.
% Remo veextern al fogging or dirt on the wind‐
screen in front of the multifunction camera.
Otherwise, driving sy stems and driving
saf ety sy stems may be impaired or not avail‐
able (/ page187).
Wi per blades
R Movethe wiper arms into there placement
position (/ page132).
R With th e wiper arms folded out, clean the
wiper blades with a damp clo th.
R Do not clean the wiper blades too of ten. Maintenance and care
307

Exterior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, e.g. car sha mpoo.
R Only use cleaning agents or cleaning clo ths
th at are suitable for plast ic lenses.
Ve hicle soc ket (high-volta gebattery)
R Use clean water and a soft clo thtoclean the
ve hicle soc ket.
R Do not use a high-pressu recleaner or clean‐
ing agents (for example, soap).
Sensors
R Clean the sensors in the front and rear
bumpers with a soft clo thand car shampoo
(/ page 187).
R When using a high -pressure cleaner,maintain
a minimum dis tance of 30 cm.
Re versing camera and 360° Camera
R Open the camera co ver with the multimedia
sy stem (/ page 229).
R Use clean water and a soft clo thtoclean the
came ralens.
R Do not use a high-pressure cleaner. Tr
ailer hitch
R Obse rveth e no tes on care in the trailer hitch
manufacturer's operating instructions.
R Do not clean the ball neck with a high-pres‐
sure cleaner or solvent.
R Remo vetraces of rust on the ball, forex am‐
ple, with a wire brush.
R Remo vedirt with a lint-free clo th.
R After cleaning, lightly oil or grease the ball
head.
% Before using trailers with anti- torsional cou‐
pling, obser vethe manufacturer's operating
instructions. Note
s on care of the interior &
WARNING Risk of inju ryfrom pla stic
parts breaking off af terth e use of sol‐
ve nt-based care products
Ca reand cleaning products con taining sol‐
ve nts can cause su rfaces in the cockpit to
become porous. When the airbags are
deplo yed, plastic parts may break away. #
Do not use any care or cleaning prod‐
ucts containing sol vents toclean the
cockpit. &
WARNING Risk of inju ryor death from
bleached seat belts
Bleaching or dyeing seat belts can se verely
we aken them.
This can, forex ample, cause seat belts to
te ar or fail in an accident. #
Never blea chor dye seat belts. To
avo id damage totheve hicle, obser vethefo l‐
lowing no tes on cleaning and care:
Seat belts R Clean with luk ewarmand soapy water.
R Do not use chemical cleaning agents.
R Do not dry byheating them toove r 80°C or
ex posing them todirect sunlight.
Display
R Switch off the display and let it cool down. 308
Maintenance and care

R
Clean the sur face carefully wi tha mic rofibre
clo thand a suitable display care product
(TF T-LC D).
R Do not use any other agents.
Plastic trim R Clean with a damp microfibre clo th.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Do not attach sticke rs,fi lms or similar mate‐
ri als.
R Do not allow cosmetics, insect repellent or
sun cream tocome in contact wi th the plas‐
tic trim.
Re alwo od and trim elements
R Clean with a mic rofibre clo th.
R Blackpiano-lac quer look: clean with a damp
clo thand soapy water.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Do not use solvent-based cleaning agents,
polishes or waxes. Ro
of lining
R Clean with a brush or dry shampoo.
Carpet R Use a carpet and textile cleaning agent rec‐
ommended for Mercedes-Benz.
Ste ering wheel made of genuine leather or
DINAMICA
* NO
TEDama gecaused bywrong cleaners #
Do not use solvent-based cleaning
agents such as tarre mo ver or wheel
cleaner; neither should you use pol‐
ishes or waxes. Otherwise you may
damage thefinish. R
Clean wi tha damp clo thand 1% soapy water
solution and then wipe with a dry clo th.
R For heavy soiling: use a cleaner recommen‐
ded for Mercedes-Benz.
R Leather care: use a leath er care agentthat
has been recommended for Mercedes-Benz.
R Do not allow the leather tobecome too
damp. R
Do not use a microfibre clo th.
% Leather is a natural product. It has natural
sur face prope rties, such as dif fere nces in
st ru cture, mar kscaused bygrow thand
injury or subtle colour dif fere nces.
Genuine leather seat co vers
R Clean with a damp clo thand then wipe with a
dry clo th.
R Leather care: use a leath er care agentthat
has been recommended for Mercedes-Benz.
R Do not allow th e leathertobecome too
damp.
R Do not use a microfibre clo th.
DINAMICA seat co vers
R Clean with a damp clo th.
R Do not use a mic rofibre clo th.
Imitation leather seat co vers
R Clean with a damp clo thand 1% soapy water.
R Do not use a mic rofibre clo th. Maintenance and care
309

Fa
bric seat co vers
R Clean with a damp mic rofibre clo thand 1%
soapy water and allow todry. 310
Maintenance and care

On
vehicles with the same front and rear wheel
size, you can inter change the wheels every
5000 to10,000 km, depending on thewe ar.
Ensure the direction of rotation is maintained for
th e wheels.
Obser vethe instructions and saf ety no tes on
"Changing a wheel" when doing so
(/ page 337). Note
s onstoring wheels When
storing wheels, obser vethefo llowing
no tes:
R Afterre moving wheels, store them in a cool,
dry and preferably dark place.
R Protect the tyres from conta ct withoil,
grease or fuel. Overview of
the ty re-change tool kit Apart from some countr
y-specific variants, vehi‐
cles are not equipped with a tyre-change tool kit.
Fo r more information on which tyre-changing
to ols are requ ired and appr ovedfo r per form ing a wheel
change on your vehicle, consult a qualified
specialist workshop.
Yo ure qu ire thefo llowing tools, forex ample, to
ch ange a wheel:
R Car jack
R Chock
R Wheel wrench
R Cent ring pin
% The jack weighs appr oximately 3.4 kg.
The maximum load capacity of the jack can
be found on thest icke r af fixe dto the jac k.
The jack is maintenance-free. If there is a
malfunction, please conta ct aqualified spe‐
cialist workshop.
The tyre-change tool kit is located under the load
compartment floor. 1
Car jack
2 Ratchet for jack
3 Folding chock
4 Wheel wrench
5 Centring pin
6 Socket wrench forra tchet 336
Wheels and tyres

Note
s ontech nical data
The tech nical da tawa s de term ined in accord‐
ance with EU Directives. The data stated on ly
applies tovehicles with standard equipment. Yo u
can obtain fur ther information from a Mercedes-
Benz Service Centre.
Only for ce rtain countries: you can find vehi‐
cle-specific vehicle data in the COC documents
(CERTIFIC ATE OF CONFORMITY). These pape rs
are included with theve hicle. On-board electronics
Note
s on tampering with the engine elec‐
tronics *
NO
TEPremature wearthro ugh improper
main tenance Improper maintenance may cause
vehicle
components towe ar more quickly and the
ve hicle's operating permit may be in valida‐
te d. #
Alw ays ha vewo rkon the engine elec‐
tronics and related components car ried
out at a qualified specialist workshop. Tw
o-w ayradios Note
s onfitting two-w ayradios &
WARNING Risk of accident due to
improper workon two-w ayradios
If two-w ayradios are manipulated or retrofit‐
te d incor rectl y,the electromagnetic radiation
from the two-w ayradios can inter fere with
th eve hicle electronics and jeopardise the
operating saf ety of theve hicle. #
You should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop. &
WARNING Risk of accident from incor‐
re ct ope ration of two-w ayradios
If yo u use two- wayra dios in theve hicle
improperly, their electromagnetic radiation can disrupt
theve hicle's electronics. This is
true in thefo llowing situations, in particular:
R The two-w ayradio is not connec tedto an
ex terior aerial.
R The exterior aerial is fitted inco rrectly or
is not a lo w-reflection aerial.
This could jeopardise the operating saf ety of
th eve hicle. #
Have the lo w-reflection exterior aerial
fi tted at a qualified specialist workshop. #
When operating two-w ayradios in the
ve hicle, alw ays connect them tothe
lo w- reflection exterior aerial. *
NO
TEInva lidation of the operating per‐
mit due tofailure tocomply wi th the
instructions for ins tallation and use The operating permit may be in
validated if
th e instructions for ins tallation and use of
two-w ayradios are not obser ved. #
Only use appr oved frequency bands. 344
Tech nical da ta

Display messages
Possible causes/consequences and M
MSolutions
High-voltage battery main-
tenance required urgently.
No start in approx. XXX km
(yellow display message) *A
fault has occur red in the high-voltage batter y.
It is no longer possible tostart the drive sy stem af terth e dis tance displ ayed has been co vered. #
Have the necessary maintenance workon the high-voltage battery car ried out at a qualified specialist work‐
shop.
High-voltage battery main-
tenance required urgently.
No start in approx. XXX
km(red display message) *A
fault has occur red in the high-voltage batter y.
It is no longer possible tostart the drive sy stem af terth e dis tance displ ayed has been co vered. #
Have the necessary maintenance workon the high-voltage battery car ried out immediately at a qualified spe‐
cialist workshop.
High-voltage battery main-
tenance required urgently.
Without engine restart, con-
sult workshop *A
fault has occur red in the high-voltage batter y.
It is no longer possible torestart the drive sy stem once it has been switched off. #
Do not switch off the drive sy stem; drive on tothe nearest qualified specialist workshop. Display messages and
warning/indicator lamps 373

Anticipatory occupant pr
otection
see PRE- SAFE®
(anticipatory occu‐
pant pr otection)
see PRE-SAFE ®
PLUS (anticipatory
occupant pr otection plus)
Apple CarPlay ®
see Smartphone integration
Assistance sy stems
see Driving saf ety sy stem
ASS YST PLUS
Battery disconnection pe riods.............. 300
Displaying the service due dat e............ 299
Fu nction/no tes..................................... 299
Re gular maintenance work.................... 299
Special service requ irements................ 299
ATA (anti-theft ala rmsystem)
Deactivating the alarm............................ 90
Fu nction.................................................. 90
Fu nction of interior pr otection................. 91
Priming/deactivating interior pr otec‐
tion..........................................................92
Priming/deactivating tow- aw ay pro‐
te ction..................................................... 91
To w- aw ay protection function.................. 90 AT
TENTION ASSI ST
Fu nction................................................ 19 5
Setting................................................... 19 6
Sy stem limitations................................. 19 5
At tention assistant
see ATTENTION ASSIST
Au thorised workshop
see Qualified specialist workshop
Au tomatic distance control
see Active Dis tance Assi stDISTRONIC
Au tomatic driving lights........................... 124
Au tomatic front passen ger front air‐
bag deacti vation sy stem
see Automatic front passenger front
airbag shutoff
Au tomatic front passen ger front air‐
bag shu toff
Fu nction of the automatic front
passenger front airbag deactivation
sy stem..................................................... 43
PA SSENGER AIR BAG indicator lamp....... 45
Au tomatic mir rorfo lding function
Ac tivating/deactivating......................... 13 8Au
tomatic transmission
Engaging neutral.................................... 16 2
Axle load Perm issible............................................ 346
Tr ailer operatio n.................................... 354 B
Bag hook..................................................... 11 4
Ball ne ck
Extending/r etra cting............................ .239
Extending/r etra cting (MBUX multi‐
media sy stem)....................................... 241
BA S (Brake Assist Sy stem) ...................... .189
Battery see Battery (vehicle)
see High-voltage battery
Battery (high-voltage on-board electri‐
cal sy stem)
see High-voltage battery
Battery (k ey)
Re placing.................................................72
Battery (vehicle) Charging................................................ 320 Index
419