2021 MERCEDES-BENZ EQC SUV service indicator

#
Engage transmission position jin a station‐
ary vehicle with the brake pedal applied
(/ page 162). #
Switch off the drive sy stem bypressing the
1 button. #
Release the service brake slowl y.#
Get out of theve hicle and lock it.
% When you park theve hicle, you can still
opera tethe side windo wsand the sliding
sunroof for appro ximately four minutes if the
driver's door is closed. Garage door opener
Prog
ramming buttons for the garage door
opener &
WARNING Risk of inju rywhen opening
or closing a door with thega rage door
opener
When you operate or program the door with
th e integrated garage door opener, persons
in thera nge of mo vement of the door may
become trapped or be stru ck bythe door. #
Alw ays make sure that nobody is within
th era nge of mo vement of the door. Re
quirements:
R The vehicle has been par ked outside the
ga rage or outside thera nge of mo vement of
th e door.
R The drive sy stem has been switched off.
R The ignition is switched on.
% The garage door opener function is alw ays
av ailable when the ignition is switched on. #
Press and hold button 1,2or3 that you
wish toprog ram.
Indicator lamp 4flashes yello w.
% It can take up to20 seconds before the indi‐
cator lamp flashes yello w. #
Release the pr eviously pressed button.
Indicator lamp 4continues toflash yello w. Driving and pa
rking 18 3

The
following ent ries can be made, forex ample:
R Town, stre et, house number
R Street,to wn
R Postcode
R POI name or POI catego ry, e.g. Parking
R Contact name #
Select a sear chresult in list 3. #
Calculate thero ute (/ page271).
% You can find fur ther information about desti‐
nation entry , e.g. 3wordaddresses, in the
Digital Owner's Manual.
Changing country #
Select the count ryindicator in 1. #
Enterth e count ryindicator. #
Select the count ryin3.
Using online sear ch
Destination entry uses online map services. If
th e on-board sear chfinds no suitable de stina‐
tions or if youch ange countries, the online
sear chisavailable. Fo
rth e destination you can en ter an addre ss, a
POI or a 3 wordaddress. #
Select country indicator 1. #
Select the pr ovider forth e online service
from the count ries list.
or #
Ifth e on-board sear chdelivers no results,
enter the destination in the input line 2. #
Select the destination in the list.
The de tailed view forth ero ute is displ ayed. Calculating a
route with Electric Intelligence
and using settings forro ute guidance Re
quirements:
R The destination has been entered.
R The destination address is shown.
R For navi gation with Electric In telligence:
Mercedes me connect is available.
R You ha vea Mercedes me connect user
account and theve hicle is connected with
th e account. R
The "Elect ric Intelli gence Remo teand Naviga‐
tion Services" option is available and activa‐
te d in the Mercedes me Portal.
The scope includes the "N avigation with Elec‐
tric Intelligence" and "Display of charging
st ations" services.
R The Electric Intelligence route option is
swit ched on.
Multimedia sy stem:
4 © 5
Navigation 1
¥ Noroute yet.
¦ Aro ute has been mapped. MBUX multimedia sy
stem 271

#
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smoo thservice.
The following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology. R
The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle If a call is made
for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta
R Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle 282
MBUX multimedia sy stem

Display messages
Int
roduction In
fo rm ation about display messages
Displ aymessa ges appear on the multifunction
displa y.
Displ aymessa ges with graphical symbols are
simplified in the Owner's Manual and may dif fer
from the symbols on the multifunction displa y.
The multifunction display sho wshigh-priority dis‐
play messages in red. Cer tain display messages
are accompanied byawa rning tone.
Please act in acco rdance with the display mes‐
sages and follow the additional no tes in the
Owner's Manual.
Fo r some display messa ges, a symbol will also
be shown:
R Õ Further information
R ¨ Hide display message
Wi th th e left-hand Touch Control, you can select
th ere spective symbol byswiping tothe left or
ri ght. Press theÕ symbol toshow fur ther infor‐ mation on
the media displa y.Press the¨
symbol tohide the display message.
Yo u can hide lo w-priority display messages by
pressing theP back button or the left-hand
To uch Control. The displ aymessa ges will then
be stored in the message memor y.
Re ctify the cause of a display message as
qu ickly as possible.
High-priority display messages cannot be hid‐
den. The multifunction display sho wsthese dis‐
play messages continuously until the cause of
th e display message has been rectified.
Calling up sa ved displ aymessages
On-boa rdcompu ter:
4 Service 5
1 message
If th ere are no display messages, No messages
will appear on the multifunction displa y. #
Scroll thro ugh the display messages byswip‐
ing upwards or down wards on the left-hand
To uch Control. #
Toexitth e message memor y:press the
back button P. Display messages and
warning/indicator lamps 355

Display messages
Possible causes/consequences and M
MSolutions
+ Top up coolant See Own-
er’s Manual *T
he coolant le vel is too lo w.
* NO
TEDama getothe drive sy stem due toinsuf ficient coolant #
Avoid long journe yswith insuf ficient coolant. #
Have the cooling sy stem of the drive sy stem checked at a qualified specialist workshop.
ÿ
Coolant Stop vehicle
Switch engine off *T
he coolant is too hot. #
Stop theve hicle immediately in accordance with the traf fic conditions and switch off the drive sy stem. &
WARNING Risk of inju rydue todrive sy stem overheating
If yo u open the bonn etintheeve nt of an overheated drive sy stem or fire inthe engine compartment, thefo llow‐
ing situations may occur:
R You may come into contact with hot gases.
R You may come into contact with other escaping hot operating fluids. #
Intheeve nt of overheating or a fire inthe engine compartment, keep the bonn etclosed and call thefire
service. #
Allow theove rheated drive sy stem tocool down if the engine must be opened. #
Wait until the drive sy stem has cooled down. #
Make sure that the air supply totheve hicle radiator is not obstructed. Display messages and
warning/indicator lamps 367

Display messages
Possible causes/consequences and M
MSolutions #
Avoiding high loads on the drive sy stem, drive tothe nearest qualified specialist workshop.
ÿ *T
he cooling sy stem has de tected a component fault. #
Avoiding high loads on the drive sy stem, drive tothe nearest qualified specialist workshop.
è
Charger cable connected *Y
ou cannot pullaway while thech arging cable is connec ted. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connec tor cannot be remo ved from thech arging station's soc ket. #
Press the EMERG ENCY OFF switch on thech arging station.
If th ech arging cable connec tor cannot be remo ved af terth at: #
Request service personnel from the operator of thech arging station via the emer gency call button attached to
th ech arging station or the emer gency call numbe rs.
Vehicle not currently being
charged Charging station
fault *A
malfunction has occur red in thech arging station or the RFID card is not recognised. #
Start thech arging process at a dif fere nt charging station.
or #
Have the RFID card checkedto ensure it is functioning. 368
Display messages and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
*I fth e drive sy stem po wer output is still reduced, there is a fault in the drive sy stem. #
Drive on carefull y. #
Consult a qualified specialist workshop.
Û Stop immediately Drive will
be deactivated Charge
high-volt. battery *T
hecharge leve l of the high-voltage battery is so low that it is no lon ger possible todrive theve hicle. The drive
sy stem can no longer be restar ted.
When the drive sy stem is restar ted, the message Stop immediately Drive will be deactivated Charge high-volt. bat-
tery will appear again. #
Char gethe high-voltage battery (/ page163).
Û
Battery overheated Stop,
everybody out! Outdoors if
possible *T
he high-voltage battery has overheated. There is a risk of fire. #
Stop theve hicle immediately in accordance with the traf fic conditions. #
If possible, stop theve hicle in the open air and ensure that all vehicle occupants get out.
% Suppo rting vehicle functions may activate automaticall y,e.g. the air-recirculation mode as part of climate con‐
trol. #
Do not continue driving. #
If smoke is present, lea vethe danger zone and call thefire service immediately. #
Consult a qualified specialist workshop even if there are no extern al signs of a fire. 37 0
Displaymessa ges and warning/indicator lamps

Mercedes me connect
Display messages
Possible causes/consequences and M
MSolutions
Mercedes me connect
Services limited See Own-
er's Manual *T
hevehicle functions forfa ult de tection are restricted.
At least one of the main functions of the Mercedes me connect sy stem is malfunctioning. #
Obser vethe no tes on the diagnostics connection (/ page 26). #
Consult a qualified specialist workshop.
G Inoperative *T
he Mercedes-Benz emer gency call sy stem malfunctioning The Mercedes me connect sy stem is also malfunction‐
ing. #
Consult a qualified specialist workshop. Ty
re pressure moni torDisplay messages
Possible causes/consequences and M MSolutions
Tyre press. monitor cur-
rently unavailable *T
here is inter fere nce from a po werful radio signal source. As a result, no signals from the tyre pressure sensors are
being recei ved. The tyre pressure monitoring sy stem is temp orarily una vailable.
The tyre pressure monitoring sy stem will restart automatically as soon as the cause has been rectified. #
Drive on. 400
Display messages and warning/indicator lamps