2021 MERCEDES-BENZ CLS-Class Owner's Manual

#
Select Call.
R Afteryo ur agr eem ent,or ifth eMer cedes
me connect service "Acciden tand Break‐
do wn Manag ement"is activ e,theve hicle
dat ais transf erredaut omatic ally
(/ page24 4).
R The Mercedes -Benz Customer Center
ta ke syo ur call and orga nize sth ebr eak‐
do wn and acciden tassis tance.
Yo uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h Later,
themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either
be con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem ent,th eve hicle datais
tr ansf erredand theMer cedes- BenzCus‐ to
mer Cent ertake syo ur prefer redappoint‐
ment date.The information isthen sent to
yo ur desi redser vice outle t.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Tr ansf erre ddata during aMer cedes mecall
Whe nyo umak easer vicecall viaMer cedesme,
dat ais transm itted. This enables targeted advice
and asmoo thser vice.
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile phonenetworkpr o‐
vider .
R The qualit yof themobile connect ionissuf fi‐
cie nt. MBUX
multime diasy stem 24
7

Multi-s
tage trans ferdepe ndsonthefo llo wing
fa ct or s:
R Reason forth einitiat ionofthecall
R The available mobilephon etransm ission
te ch nol ogy .
R The activatedMer cedes meconnectser v‐
ices.
R The service select edinthevo ice con trol sys‐
te m.
Dat atransf erifMer cede sme connectser v‐
ice sar eno tactiv ated
If no Mer cedes meconnect services areactiv a‐
te d, thefo llo wing datais transf erred:
R Vehicle identif ication number
R Time ofthecall
R Reason forth einitiat ionofthecall
R Countr yindicat oroftheve hicle
R Setlanguag efo rth emultimedia system
R Telephon enumb erofthecomm unication
platf orm ins talled intheve hicle If
acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datais also
transmit ted:
R Cur rent mil eage and main tenance data
If acall ismade afte rau tomatic accide ntor
br eakdo wndetection using themultimedia sys‐
te m, thefo llo wing datais also transm itted:
R Cur rent mil eage and main tenance data
R Cur rent vehicle location
If Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system, thefo llo wing
dat acan also becalled upfrom theve hicle by
th eMer cedes- BenzCustomer Cent er:
R Current vehicle location
Data transf erifMer cedes meconne ctser v‐
ices areactiv ated
Onl yif th ere spectiv eser vice isactiv ated will
additional incident-specificdat abe transmitt ed
in thesecon dstag eto enable anoptimal
ser vice.
An ove rview of thedat atransmit tedcan be
fo und inthere spectiv ete rm sof use for Mer
cedes meconn ectservices. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
Data processing
The datatransm itted within thescope ofthecall
is dele tedfrom thepr ocessin gsy stem afte rth e
cal lis finis hed ,in so faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vices.
The incident- specificdat ais processed and
st or ed intheMer cedes- BenzCustomer Cent er
and, ifre qu ired toprocess theinciden t,forw ar‐
ded totheser vice partner aut hor ized bythe
Mer cedes-Ben zCus tomer Cent er.Plea setake
no te ofthedat apr otect ion information onthe
Mer cedes meInterne tpag ehttps: //
www .mercedes.me orinthere cor ded mess age
imme diat ely afte rcall ing theMer cedes- Benz
Cus tomer Cent er.
% The recor ded mess ageis no tav ailable in
eve rycou ntry. 24
8
MBUX multimedia system

Ov
ervie wof theMer cedes me&App smenu When
youlog inwit hauser accoun tto the
Mer cedes mePortal, then ser vices andoffers
fr om Mer cedes-Benz willbe available toyou.
Fo rmor einf ormation consult anauthor ized
Mer cedes-B enzCent eror visit theMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
% Mak esur eyo ualw ayske ep theMer cedes
me apps updat ed. Yo
ucan callupthemenu usingMercedes me&
Apps inthemultimedia system.
In theMercedes me&Apps menu, thefo llo wing
op tion scan beavailable:
R Con nectingth eve hicle withth eMercedes
me user account
R Dele tingacon nect ionbetween aMercedes
me user account andtheve hicle R
Call inguptheMer cedes meservices
R Calling upapps suchas, In-Car Office orthe
we bbr ows erdepending onavailabilit y We
bbr ow ser overview The
webbr ows erisstar tedusing theMercedes
me &Apps menu. MBUX
multimedia system 24
9

1
URL entry
2 Bookmar ks
3 Webpag e,bac k
4 Webpag e,forw ards
5 Torefresh/s top
6 Options
% Websit escann otbe sho wnwhile theve hicle
is in mo tion. Ov
ervie wof smar tphone integratio n Wi
th Smar tphoneIntegr ation, youcan usecer‐
ta in func tionson your mob ilephon evia themul‐
timedia system displa y.
Onl yone mobile phoneatatime canbeconnec ‐
te dvia Smar tphon eInt egratio nto themultime‐
dia system. Also foruse withtw ophone mode
wit hsmar tphone integr ation, onlyoneadditional mobil
ephone canbeconnect edusing Blue ‐
to oth®
wit hth emultimedia system.
The fullrang eof func tions forSmar tphone Inte‐
gr ation isonly possi blewithan Interne tconnec‐
tion. Theappropr iat eapplication mustbe down‐
loaded onthemobile phonetouse Smartphon e
In te gr ation. Themobile phonemustbe switc hed
on and conn ectedtoaUS Bpor twit hth eç
symbol onthemultimedia system using asuit a‐
ble cable. 250
MBUX multimedia system

App
sfo rSmar tphone Integr ation
R Mer cedes-Benz Link(impleme ntation ofthe
function using theMer cedes- BenzLinkcon‐
tr ol bo x)
R Apple CarPla y®
R Android Auto
Yo ucan star tSm artphon eIn te gr atio nusin gth e
Mercedes me&Apps menu.
Yo ucan endSm artphon eIn te gr ation bydiscon ‐
nec tingth econ nect ingcable between the
mobil ephone andmultime diasystem.
% Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle
is statio nary.
Ov ervie wof transf erre dve hicl edata
When using Smar tphone Integr ation, certain
ve hicle datais transf erredto themobile phone.
This enables youto getth ebes tout ofselect ed
mobile phoneservices. Vehicle datais no t
dir ectl yaccessible.
The follo wing system information istra nsmit ted:
R Softwarere lease ofthemultimedia system R
System ID(anon ymized)
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation .
The follo wing positiondatais transmit ted:
R Coor dinat es
R Speed
R Com pass direct ion
R Accel erati on dire ction
Thi sda ta isused bythemobile phoneto
im prove theaccur acyofthena vig ation (e.g.for
continu ation inatunnel ). Mer
cedes -Ben zeme rgency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem Yo
ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall
in no wayre places assistance prov ided from
dialing 911. Mer
cedes-Ben zeCall onlyfunct ionsinareas
wher emobile phonecoverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emer gency callno tbe ing
tr ans mitt ed.
eC allis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetra nsmiss ionofdat a
de tailed intheTr ans mittedDat asect ionthat fol‐
lo ws (/ pag e253).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod uleprev ents the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
% eCallis activ ated atthefa ct or y. MBUX
multimedia system 25
1

%
eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem. Ov
ervie wof theMer cedes- Benzemergency
call system eCall
canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
An eme rgency callcan bemade automatical ly
( / pag e252) ormanuall y(/ page253 )Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue. Onl
ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency
call intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Mes sageson the displa y
SOS NOT READY :th eignition isno ton oreCall
no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/
% Ifth er eis amalfunct ionintheMer cedes-
Benz emergency callsy stem (e.g. afa ult with
th espeak er,micr ophone, airbag,SOSbut‐
to n), acor responding messageappea rsin
th emultifunc tiondispla yof theins trument
clus ter. Tr
igg ering anaut omat icMer cedes‑B enz
emer gency call Re
quirement s:
R The ignit ionisswitc hedon. R
The star terbatt eryis suf ficie ntly charge d.
The Mercedes‑ Benzemer gency callsy stem trig‐
ge rs an emer gency callau tomatical lyin thefo l‐
lo wing cases :
R Afteractiv ation ofthere stra int systems such
as airbags orEmer gency Tensi oni ng Device s
af te ran accide nt
R Afteran automatical lyinitia tedemer gency
st op byActiveEmerg encyStop Assis t
The emer gency callha sbe en ma de:
R Avo ice con nection ismade tothe
Mer cedes‑Ben zemer gency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes‑ Benzemergency callcent er.
The Mercedes‑B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call. 25
2
MBUX multimed iasystem

If
no connection canbemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e.
If an eme rgency callhas been initiat ed:
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator.
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
R Ifno vehicle occupant answers, an ambu‐
lance issent totheve hicle immediat ely. Tr
igg ering ama nual Mercedes-B enzemer ‐
ge ncy call #
Touse theSOS buttonin theov erhead
contr olpa nel: press and hold theSOS but‐
to nfo rat lea stone second (/page24 5). #
Touse voice contr ol:use theVo ice Cont rol
Sy stem voice com mand s. The
emer gency callha sbe en ma de:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator .
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
If no con nect ioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e. End
inganunin tentionall ytrigg ered manu al
Mer cedes-Benz emergency call #
Select 0076onthemultifunc tionsteer ing
wheel. Depressthebutt onforse veralsec‐
onds . Data
transf eroftheMer cedes- Benzemer‐
ge ncy callsystem In
theeve ntofan automatic ormanua lemer‐
ge ncy callth efo llo wing datais transmit ted, for
ex am ple:
R Vehicle's GPSposition data
R GPS position dataon thero ute
( (a few hund redme ters )befor eth einciden t)
R Direct ion oftrav el
R Vehicle identif ication number
R Vehicle drive type
R Number ofpeop lede term ined tobe inthe
ve hicle
R Whe ther Mer cedes meconnect isavailable
or not MBU
Xmult imed iasystem 253

R
Whe ther theemer gency callwa sinitiat ed
manually oraut omatically
R Time oftheacciden t
R Languag ese tting onthemultimedia system
Dat atransmit tedis vehicle information. Foran y
qu estion sabout thecollect ion,useand shar ing
of theeCall system data,please contact MBU‐
SA 'sCus tomer Assis tanceCenter at800-F OR-
MER C.
Fo rCa nada ,plea secont actMBC's Customer
Assis tance Center at1-800-38 7-0100.
Cu stomer requ ests forco veredinf ormation
should besubmitt edvia thesame chann els.
Fo raccide ntclar ificatio npur poses ,th efo llo wing
measur escan betake nup toan hour afte rth e
emer gency callha sbe en initia ted:
R The current vehicle position canbedeter‐
mined.
R Avo ice con nection totheve hicle occupants
can beestablished. 25
4
MBUX multimedia system