2021 MERCEDES-BENZ C-CLASS SEDAN Owner's Manual

The
mobile phonecontinues tobe supplied
wit helect ricity .
or #
Disco nnect thecon nect ingcable between
th emobile phoneandmultimedia system.
Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle is
st atio nary. Tr
ansf erre dve hicl edata withAndroidAuto
and Apple CarPla y® Ov
ervie wof transf erre dve hicl edata
When using Andr oidAutoor Apple CarPla y®
,cer‐
ta in vehicle datais transf erredto themobile
phone. Thisenables youto getth ebes tout of
select edmobile phoneservices. Vehicle datais
no tdir ectl yaccessible.
The follo wing system information istransmit ted:
R Softwarere lease ofthemultimedia system
R System ID(anon ymized) The
transf erofthis dat ais used tooptimize com‐
munication between theve hicle andthemobile
phone.
To do this, and toassig nse veralve hicles tothe
mobil ephone, ave hicle identif ierisrando mly
ge ner ated .
Thi sha sno conne ctionto theve hicle identif ica‐
tion number (VIN)andisdele tedwhen themulti‐
media system isrese t(/ page230).
The follo wing drivin gst atus datais trans mitted:
R Trans miss ionposit ionengaged
R Distinction between parked, stands till,ro lling
and drivin g
R Day/n ight mode oftheins trument cluster
The transf erofthis dat ais used toalter how
con tent isdispl ayed tocor respond tothedr iving
situation .
The follo wing positiondatais transmit ted:
R Coor dinat es
R Speed
R Com pass direct ion
R Accel erati on dire ction Thi
sda ta isonl ytransf erredwhile thena vig ation
sy stem isactiv ein order toimprove it(e.g. soit
can continue func tioningwhen inatun nel). Mer
cedes mecalls Mak
ingacall viatheov erhead controlpa nel
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally. Multimedia
system 27
1

1
mebutt onforser vice orinformation calls
2 SOS buttoncover
3 SOS button
Maki ngaMer cedes mecall #
Press button 1. Maki
nganeme rgency call #
Toopen theco verof SOS button2, press it
br ief ly. #
Press and hold SOS button3 forat lea st
one second.
If aMer cedes mecall isactiv e,an emer gency
cal lcan still be trigg ered. This hasprior ity ove r
all other activ ecalls.
Inf ormat ionabout theMer cedes mecall
using theme button
A cal lto theMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system.
Using thevo ice con trol system, youcan select
on eof thefo llo wing service s:
R Accid ent and brea kdo wnmana gement
(/ page27 5)
R Mercedes-B enzCustomer Cent erforge ner al
inf orma tionab ou tth eve hicle
Yo ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle R
Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page27 4).
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally.
Multimedia system:
4 Phone 5
ª Contac ts #
Call Mercedes meconnect.
The callismade.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. 27
2
Multimedia system

Then,
youcan selectaser viceand becon‐
ne cted toaspec ialistat theMer cedes- Benz
Cus tomer Cent er.
Call ingtheMer cedes- BenzCustomer Center
af te raut omat icac ciden tor break down
de tection
Re quirement s:
R The vehicle hasdetected anacci dent or
br ea kdo wnsitu ation.
R The vehicle isstatio nary.
R The hazar dwa rning light sar eswitc hedon.
% This function isno tav ailable inall coun tries.
In limit edsituatio nstheve hicle candetect acci ‐
dent orbrea kdo wnsitu ations.
In theeve ntan acci dent or brea kdo wnisde tec‐
te d, theemer gency guide sho wssafetyno tesin
th emultimedia system displa y.
Af terqu itting theemer gency guide displ ayon
th emultimedia system, apr om ptappear sask ing
whe ther youwish toget suppor tfr om the
Mer cedes-Ben zCus tomer Cent er. #
Select Call.
R Afteryo ur agr eem ent,or ifth eMer cedes
me connect service "Acciden tand Break‐
do wn Manag ement"is activ e,theve hicle
dat ais transf erredaut omatic ally
(/ page27 5).
R AMercede s-BenzCustomer Center
em ployeeta ke syo ur call and orga nize s
th ebr eakdo wnand acciden tassis tance.
Yo uma ybe charge dfo rth ese services.
% Depen dingonthese verity of theacciden t,
an aut omatic emergency callcan beiniti‐
at ed .Thi sha spr iority over all other activ e
calls.
% Inaddition, ifth eMer cedes meconnect
ser vice "Telediagnos tics"is activ e,asimilar
pr om ptcan appea raf te ra dela yin theeve nt
of abr ea kdo wn. Ifyo uar ealr eady incontact
wit hth eMer cedes- BenzCustomer Cent eror
ha ve already recei vedsuppor t,th is prom pt
can beigno redor declined.
% Ifyo uans werth epr om ptforsupp ortfr om
th eMer cedes- BenzCustomer Cent erwit h Later,
themessag ewill behidden and
appear again later.
The prom pttrig ge redby theMer cedes me
con nect service "Telediagnos tics",can either
be con firm ed ordeclined. Afterbeing
decli ned, this will notbe sho wnagain.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er Mul
timedi asy stem 27
3

em
ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desir ed
ser viceout let.
This willcontact youto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Tr ansf erre ddata during aMer cedes mecall
If yo uini tiat easer vicecall usin gMer cedesme,
dat ais transf erredto enable targeted advice and
an efficie ntser vice .
The follo wing requ iremen tsmus tbe fulf illed for
th etransf erofthedat a:
R The ignition isswitc hedon.
R The requ ired dat atransf ertech nol ogy issu p‐
po rted bythemobile phonenetworkpr o‐
vider .
R The qualit yof themobile connect ionissuf fi‐
cie nt. Mu
lti-sta ge trans ferdepe ndsonthefo llo wing
fa ct or s:
R Reason forth einitiat ionofthecall
R The available mobilephon etransm ission
te ch nol ogy .
R The activatedMer cedes meconnectser v‐
ices.
R The service select edinthevo ice con trol sys‐
te m.
Dat atransf erifMer cede sme connectser v‐
ice sar eno tactiv ated
If no Mer cedes meconnect services areactiv a‐
te d, thefo llo wing datais transf erred:
R Vehicle identif ication number
R Time ofthecall
R Reason forth einitiat ionofthecall
R Conf irmation ofthedat apr otect ion prom pt
R Coun try ind icat oroftheve hicle
R Setlanguag efo rth emultimedia system
R Telephon enumb erofthecomm unication
platf orm ins talled intheve hicle If
acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datais also
transmit ted:
R Cur rent mil eage and main tenance data
If acall ismade afte rau tomatic accide ntor
br eakdo wndetection using themultimedia sys‐
te m, thefo llo wing datais also transm itted:
R Cur rent mil eage and main tenance data
R Cur rent vehicle location
If Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system and no
ser vice hasbeen activated, thefo llo wing data
can also becalled upfrom theve hicle bythe
Mer cedes-Ben zCus tomer Cent er:
R Current vehicle location
Data transf erifMer cedes meconne ctser v‐
ices areactiv ated
Onl yif th ere spectiv eser vice isactiv ated will
additional incident-specificdat abe transmitt ed
in thesecon dstag eto enable anoptimal
ser vice. 27
4
Multimedia system

An
ove rview of thedat atra nsmit tedcan be
fo und inthere spectiv ete rm sof use for
Mer cedes meconn ectservices. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com
Data processing
The datatransm itted within thescope ofthecall
is dele tedfrom thepr ocessin gsy stem afte rth e
cal lis finis hed ,in so faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vices.
The incident- specificdat ais processed and
st or ed intheMer cedes- BenzCustomer Cent er
and, ifre qu ired toprocess theinciden t,forw ar‐
ded totheser vice partner aut hor ized bythe
Mer cedes-Ben zCus tomer Cent er.Plea setak e
no te ofthedat apr otect ion information onthe
Mer cedes meInterne tpag ehttps: //
www .mercedes.me orinthere cor ded mess age
imme diat ely afte rcall ing theMer cedes- Benz
Cus tomer Cent er.
% The recor ded mess ageis no tav ailable in
eve rycou ntry. Mer
cede sme connect Inf
ormation onMer cede sme connect
Mer cedes meconnect prov ides thefo llo wing
ser vice s:
R Accid ent and brea kdo wnmana gement (me
butt on)
R Mer cedes-Benz emergencycallsystem (aut o‐
matic emergency calland SOS button)
The Mercede s-BenzCustomer Centerand the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page27 1).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page27 2).
Ple ase note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,firs tcal l
th enation alemer gency service sus ing the
st andar dnat ionalemer gency service telephon e
numb ers. In emer gencie s,yo ucan also usethe Mer
cedes-Ben zemer gency callsy stem
(/ page27 6).
Ob serveth econ ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com
Inf orma tion onMer cedes meconnect Acci‐
dent andBreak down Manag emen t
The Accid ent and Brea kdo wnManag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page27 6)
If necessa ry,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ectAcci‐
dent andBrea kdo wnManag eme nt.Forw ard‐
ing thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby ate ch nici anon
lo cati onand /or theto wing away oftheve hi‐
cle tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services. Multimedia
system 27
5

Mor
einf ormation aboutMercedes meconn ect
ser vices canbeobt ained intheMer cedes me
Po rtal: http s:// me. secure.m erced es-ben z.com
Data trans ferre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends on:
R The reason forinitia tionofthecall
R The service that isselec tedin thevo ice con ‐
tr ol system
R The activ ated Mer cedes meconnect services
Whic hdat ais transf erredfo rth eser vices canbe
ta ke nfrom thecur rentl yva lid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes-B enzemer gency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall in
no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate.
Mer cedes-Benz eCallonly functions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Ins ufficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emer gency callno tbe ing
tr ans mitt ed.
eC allis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed intheTr ans mittedDat asect ionthat fol‐
lo ws (/ pag e27 8).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof eC
all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent. 27
6
Multimedia system

An
eme rgency callcan bemade automatical ly
( / pag e27 7) or ma nua lly(/ page 277).
Onl ymak eemerg encycallsif yo uor other sar e
in need ofrescue. Donotmak ean emer gency
cal lin theeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin themed iadisp lay
SOS READY: eCall available
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/
% Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster. Tr
igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated
af te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omaticall yinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call. If
no conne ctioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e.
If an eme rgency callhas been initiat ed:
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator.
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
R Ifno vehicle occupant answers, an ambu‐
lance issent totheve hicle immediat ely.
Tr igg ering ama nual emer gency call #
Press and hold theSOS buttonintheove r‐
head controlpanel forat lea stone second.
The emer gency callha sbe en ma de:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er. Mu
ltimed iasystem 27
7

R
Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
R Remain intheve hicle ifth ero ad and traf fic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator .
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
If no con nect ioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e.
End inganunin tentional emergency call #
On themu ltifunct ionsteer ing wheel:
selec t0076. Depress thebutt onforse veral
seconds. Data
transf eroftheMer cedes- Benzemer‐
ge ncy callsystem
In theeve ntofan automatic ormanua lemer‐
ge ncy callth efo llo wing datais transmit ted, for
ex am ple:
R Vehicle's GPSposition data
R GPS position dataon thero ute(a few hun‐
dr ed meters bef oreth einciden t)
R Direct ion oftra vel
R Vehicle identif ication number
R Vehicle drive type
R Number ofpeop lede term ined tobe inthe
ve hicle
R Whe ther Mer cedes meconnect isavailable
or not
R Whe ther theemer gency callwa sinitiat ed
manually oraut omatically
R Time oftheacciden t
R Languag ese tting onthemultimedia system
Dat atransmit tedis vehicle information. Foran y
qu estion sabout thecollect ion,useand shar ing
of theeCall system data,please contact MBU‐ SA
'sCus tomer Assis tance Center at800-F OR-
MER C.
Fo rCa nada ,plea secont actMBC's Customer
Assis tance Center at1-800-38 7-0100.
Cu stomer requ ests forco veredinf ormation
should besubmitt edvia thesame chann els.
Fo raccide ntclar ificatio npur poses ,th efo llo wing
measur escan betake nup toan hour afte rth e
emer gency callha sbe en initia ted:
R The current vehicle position canbedeter‐
mined.
R Avo ice con nection totheve hicle occupants
can beestablished 27
8
Multimedia system