2021 MAZDA MODEL CX-9 service

Thank you for choosing a Mazda. We at Mazda design and build vehicles with complete
customer satisfaction in mind.

To help ensure enjoyable and trouble-free operation of your Mazda, read this manual
carefully and follow its recommendations.

An Authorized Mazda Dealer knows your vehicle best. So when maintenance or service is
necessary, that's the place to go.

Our nationwide network of Mazda professionals is dedicated to providing you with the best
possible service.

We assure you that all of us at Mazda have an ongoing interest in your motoring pleasure
and in your full satisfaction with your Mazda product.
Mazda Motor Corporation
HIROSHIMA, JAPAN

Important Notes About This Manual
Keep this manual in the gl ove compartment as a handy reference for th e safe and enjoyable use of your Mazda.
Should you resell the vehicle, leave th is manual with it for the next owner.

All specifications and descriptions are accurate at the time of printing. Because impr ovement is a constant goal
at Mazda, we reserve the right to ma ke changes in specifications at any time without notice and without obliga ‐
tion.

Air Conditioner and the Environment
Your Mazda's genuine air conditioner is filled with a refrigerant that has been found not to damage the earth's
ozone layer. If the air conditione r does not operate properly, cons ult an Authorized Mazda Dealer.
Perchlorate
Certain components of this vehicle su ch as [air bag modules, seat belt pretensioners, lithium batteries,…] may
contain Perchlorate Material-- Special handling may a pply for service or vehicle end of life disposal. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.

Please be aware that this manual applies to all mode ls, equipment and options. As a result, you may find
some explanations for equipment not installed on your vehicle.

©2020 Mazda Motor CorporationDecember 2021 (Print6)
A Word to Mazda Owners
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44

CAUTION
Do not place fingers or hands around the
bottom of the seat while the seat memory
function is operatin g. The seat moves
automatically while the seat memory
function is operating and fingers or hands
could get pinched and injured.
SET button
A driving position can be programmed or
operated using the buttons on the side of
the seat or the key.
NOTE
Lumbar support adjustment cannot be
programmed.
A driving position can be programmed
to the buttons on the side of the seat and
the key in use for driving the vehicle.
If the vehicle has been serviced and the
battery cables disconnected, the
programmed seat positions will have
been erased. Re-program the seat
positions.
Programming
1. Make sure the parking brake is on.
2. Make sure the selector lever is in the P position.
3. Start the engine.
4. Adjust the seat and the active driving display to the desired driving position.
5. Press the SET button on the seat until a
beep sound is heard 1 time.
6. Perform one of the following settings
within 5 seconds of completing step 5
above:
Programming using a button on
the side of the seat
Press the button you want to
program, either button 1 or 2, until a
beep sound is heard 1 time.
Programming using the key
Press the key unlock button until a
beep sound is heard 1 time.
NOTE
If a beep sound is heard 3 times, the
operation is canceled.
To move the driving position to a
programmed position
(Using a button on the side of the seat)
1. Make sure the parking brake is on.
2. Make sure the selector lever is in the Pposition.
3. Start the engine.
4. Press the programming button for the driving position you want to call up
(button 1 or 2).
5. A beep sound is heard when the
driving position adjustment is
completed.
NOTE
If the driving position movement is not
changed, only the beep sounds.
A seat position can be called up even
with the engine not running.
The driving position adjustment is
canceled in the following cases:
Essential Safety Equipment
Seats
2-11
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44

After this, the system switches the
setting each time the UNLOCK
button is pressed (the sound of the
doors locking/unlocking can be
heard).
4. The setting change is completed by doing any one of the following:
Switching the ignition to ACC or
ON.
Closing the driver's door.
Opening the liftgate.
Not operating the key for ten
seconds.
Pressing any button except the
UNLOCK button on the key.
Pressing a request switch.
(Auto re-lock function)
After unlocking with the key, all doors
and the liftgate will automatically lock if
any of the following operations are not
performed within about 60 seconds. If
your vehicle has a theft-deterrent
system, the hazard warning lights will
flash for confirmation.
The time required for the doors to lock
automatically can be changed.
Refer to the Settings section in the
Mazda Connect Owner's Manual.
A door or the liftgate is opened.
The ignition is switched to any
position other than off.
(With theft-deterrent system)
When the doors are unlocked by
pressing the unlock button on the key
while the theft-deterrent system is turned
off, the hazard warn ing lights will flash
twice to indicate that the system is
turned off.
Power liftgate button*
To open/close the liftgate, press the power
liftgate button for one second or longer
with the liftgate in the fully closed/open
position.
The hazard warning lights flash twice and
the liftgate opens/closes after the beep
sounds.
Panic button
If you witness from a distance someone
attempting to break into or damage your
vehicle, press and hold the panic button to
activate the vehicle's alarm. Call
emergency services if necessary.
NOTE
The panic button will work whether any
door or the liftgate is open or closed.
(Turning on the alarm)
Pressing the panic button for 1 second or
longer will trigger the alarm for about 2
minutes and 30 seconds, and the following
will occur:
The horn sounds intermittently.
The hazard warning lights flash.
(Turning off the alarm)
The alarm stops by pressing any button on
the key.
Before Driving
Keys
*Some models.3-7
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44

Maintenance
If you tow a trailer frequently, have your vehicle serviced as shown in Scheduled
Maintenance (page 6-4).
Before Driving
To w i n g
3-64
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44

5Interior Features
Use of various features for ride comfort, including air-conditioning
system and audio system.
Climate Control System.................... 5-2 Operating Tips.............................. 5-2
Vent Operation (Front)................. 5-3
Front Air Conditione r................... 5-5
Vent Operation (Rear)...................5-9
Rear Air Conditione r.................. 5-11
Mazda Connect [Mazda Connect
(Type A)]...........................................5-14 What is Mazda Connect ?........... 5-14
Mazda Connect Basic
Operations...................................5-17
Mazda Connect [Mazda Connect
(Type B)]........................................... 5-32 What is Mazda Connect ?........... 5-32
Mazda Connect Basic
Operations...................................5-36
Connected Service (If
applicable).................................. 5-52
Interior Equipment......................... 5-54 Sunvisors.................................... 5-54
Interior Lights............................. 5-55
Accessory Sockets...................... 5-59
USB Power Outlet
*.................... 5-60
Wireless Charger (Qi)
*............... 5-63
Cup Holder................................. 5-66
Bottle Holder.............................. 5-68
Storage Compartments............... 5-68
Sunshade (Rear Door Window)
*.......
.................................................... 5-73
*Some models.5-1
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44

What is Mazda Connect ?
▼What is Mazda Connect ?
For vehicles with the following display type, refer to the following page because your
vehicle is equipped with Mazda Connect (Type B).
Refer to What is Mazda Connect ? 5-32.
This manual only indicates a part of the info
rmation for Mazda Connect. For details, check
the Web owner's manual at the Mazda site for each country and region.

1. Radio
2. Bluetooth
® Audio/Hands-Free Call/SMS (Short Message Service)/E-mail
3. USB Audio
4. AUX
5. USB port
*1/Auxiliary jack*1/SD card slot*2
Interior Features
Mazda Connect [Mazda Connect (Type A)]
5-14
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44

▼Appendix
Gracenote® Database
When a USB device or Bluetooth® device is connected to this unit and the audio is played,
the album name, artist name, genre and title information are automatically displayed if there
is a match in the vehicle's database compilation to the music being played. The information
stored in this device uses database information in the Gracenote
® music recognition service.
This application or device contains software from Gracenote, Inc. of Emeryville, California
(“Gracenote”). The software from Gracenote (the “Gracenote Software”) enables this
application to perform disc and/or file iden tification and obtain music-related information,
including name, artist, track, and title informati on (

GRACENOTE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT. GRACENOTE DOES NOT WARRANT THE RESULTS THAT
WILL BE OBTAINED BY YOUR USE OF THE GRACENOTE SOFTWARE OR ANY
GRACENOTE SERVER. IN NO CASE WILL GRACENOTE BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES OR FOR ANY LOST PROFITS OR
LOST REVENUES.
© Gracenote, Inc. 2009
Updating the database
The Gracenote® media database can be updated using USB device.
1. Connect a USB device containing the software for updating Gracenote
®.
2. Select the
icon on the home screen to display the Settings screen.
3. Select the
tab and select .
4. Select
. The list of the update package stored in the USB device and the version
are displayed.
5. Select the package to use the update.
6. Select
.
NOTE
Gracenote® can be downloaded from the Mazda Hands-free Website.
SiriusXM
® Satellite Radio*
SiriusXM® All Access Subscription
Hopefully, you're already loving SiriusXM in your new Mazda. But don't stop there — you
can also listen on the app and online. All Access is the very best subscription package –
with the most channels and the most flexib ility. With All Access, you get every channel
available on satellite radio, plus you can listen on the app and online — so you can enjoy
SiriusXM wherever you are. Here's what's included:
-Over 150 satellite channels to enjoy in your car, coast-to-coast, 24/7.
-All kinds of commercial-free music, plus every major sport, world-class news and the
biggest names in talk & entertainment.
-All of our premium programming, including Howard Stern, every NFL, MLB
®, and NBA
game, NHL
® games, every NASCAR® race, 24/7 talk channels dedicated to the biggest
leagues, and much more.
All SiriusXM services require a subscription, sold separately or as a package by SiriusXM
Radio Inc. (or, in Canada, SiriusXM Canada In c.), after any trial subscription which may be
Interior Features
Mazda Connect [Mazda Connect (Type A)]
5-26*Some models.
CX-9_8JK1-EA-20G_Edition6_old 2021-12-8 9:30:44