2021 MAZDA MODEL CX-3 bluetooth

SymptomCauseSolution method
Apple CarPlay™ cannot be ac‐
cessed using the wireless connec ‐
tion. There are many possible reasons for
this such as:
The iPhone® setting has been
canceled.
The iPhone® is connected to the
USB port and playing music. Set up the wireless connection using
the following procedure.
1. Check the iPhone
® settings
(Wi-Fi™/Apple CarPlay™/
Bluetooth
® settings).
2. Select the iPhone® and connect
it manually. If it cannot be con ‐
nected, register the device
again. Refer to Switching to
Apple CarPlay™ on page 5-86.
Only theBluetooth
® device registra ‐
tion has been done, and the Apple
CarPlay™ wireless connection reg‐
istration has not been completed. Delete the device from the audio
unit and the iPhone®, and register
the device again. Refer to Switching
to Apple CarPlay™ on page 5-86.
The entertainment source has been
switched to Apple CarPlay™. If you operate the iPhone
® connect
‐
ed to Apple CarPlay™, the audio
may switch to Apple CarPlay™. If you want to use an entertainment
source other than Apple CarPlay™
when operating your iPhone®, dis
‐
connect Apple CarPlay™. Refer to
Switching to Apple CarPlay™ on
page 5-86.
The iPhone
®Wi-Fi™ function can‐
not be used. The iPhone® is using the wireless
connection to Apple CarPlay™. Cancel the Apple CarPlay™ wire
‐
less connection using the audio unit
setting or iPhone® setting. Refer to
Switching to Apple CarPlay™ on
page 5-86.
Apple CarPlay™ is not disconnect ‐
ed even if the USB cable is discon ‐
nected. Depending on the iPhone
® connec
‐
tion status, the wireless connection
may be made even if the USB cable
is connected. Cancel the Apple CarPlay™ wire
‐
less connection using the audio unit
setting or iPhone
® setting. Refer to
Switching to Apple CarPlay™ on
page 5-86.
There is no sound. If the connection is disconnected
during music playback using Apple
CarPlay™, the audio source selec
‐
tion will be unselected and the vehi‐
cle's audio device will be muted. Select the audio source from the en
‐
tertainment menu.
When an iPhone
® is not used for
Apple CarPlay™ and is used as a
Bluetooth
® audio device, playback
cannot be performed smoothly. The iPhone
® is trying to connect to
Apple CarPlay™. If Apple CarPlay™ is not used, can‐
cel the Apple CarPlay™ wireless
connection using the audio unit set
‐
ting or iPhone® setting. Refer to
Switching to Apple CarPlay™ on
page 5-86.
Interior Features
Audio Set [Type B (touchscreen)]
5-128
CX-3_8JL1-EA-20G_Edition1_old 2020-5-22 15:31:00

SymptomCauseSolution method
When using an iPhone
® as a Blue‐
tooth®audio device, the iPhone®
connection unexpectedly switches to
the Apple CarPlay™ connection. The iPhone
® is connected to Apple
CarPlay™. If Apple CarPlay™ is not used, can
‐
cel the Apple CarPlay™ wireless
connection using the audio unit set ‐
ting or iPhone® setting. Refer to
Switching to Apple CarPlay™ on
page 5-86.
Android Auto™ use-related issues
Symptom CauseSolution method
The Android Auto™ mode does not
launch even though the An ‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart ‐
phone. The Android Auto™ application has
not been downloaded to your An
‐
droid™ Smartphone. To use Android Auto™ with your
vehicle, the Android Auto™ appli
‐
cation is required on your An ‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displaye d after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be
‐
tween the vehicle's audio system
and your Android™ Smartphone. Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue
‐
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB port
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in
‐
correct.
Voice recognition responds slow ‐
ly or it does not work. ―
If you are having difficulty using
the voice recognition, visit the An
‐
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue
‐
tooth®. The volume on some devi ‐
ces connected via Bluetooth® can
be adjusted.
Interior Features
Audio Set [Type B (touchscreen)]
5-129
CX-3_8JL1-EA-20G_Edition1_old 2020-5-22 15:31:00

SymptomCauseSolution method
The Apple CarPlay™ wireless con ‐
nection being used cannot be
switched to the Android Auto™
connection. There are many possible reasons for
this such as:
The Android™ Smartphone is
connected in charging mode.
The Android Auto™ connection
is conflicting with the Apple Car
‐
Play™ wireless connection. Set up the connection to Android
Auto™ according to
the procedure
[If Android Auto™ cannot be con ‐
nected]. Refer to How to use the
Android Auto™ mode on page
5-92.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.com
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing. ―Make sure that the Bluetooth
® de
‐
vice is compatible with the Blue ‐
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. Try connecting from the
Bluetooth
® device. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Interior Features
Audio Set [Type B (touchscreen)]
5-130
CX-3_8JL1-EA-20G_Edition1_old 2020-5-22 15:31:00

SymptomCauseSolution method
Pairing cannot be performed again. The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing us
ing the following
procedure:
1. Delete the applicable Blue‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue ‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au ‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
It takes time for automatic connec‐
tion. There are a lot of paired Bluetooth
®
devices.Delete the pairing information for
unused Bluetooth
® devices.
If it takes time for an automatic con ‐
nection even though the above oper ‐
ation has been done, do a manual
connection.
Unable to perform pairing. The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func
‐
tion and the Find Mode/Visible set ‐
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine.
Automatically connects, but then
disconnects suddenly.
Disconnects intermittently.
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
Interior Features
Audio Set [Type B (touchscreen)]
5-131
CX-3_8JL1-EA-20G_Edition1_old
2020-5-22 15:31:00

SymptomCauseSolution method
Does not connect automatically
when starting the engine. The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue
‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au ‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existence of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
Interior Features
Audio Set [Type B (touchscreen)]
5-132
CX-3_8JL1-EA-20G_Edition1_old 2020-5-22 15:31:00

Voice recognition related problems
SymptomCauseSolution method
Poor voice recognition.
Excessive, slow speech.Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise
from outside/inside vehicle).
Airflow from A/C is blowing
against the microphone.
Speaking in off-standard expres ‐
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni
‐
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers.
Poor voice recognition.
There is a malfunction in the micro‐
phone.A poor connection or malfunction
with the microphone may have oc
‐
curred. Consult an Authorized Maz ‐
da Dealer.
Phone-related voice recognition is
disabled. There is a problem with the connec
‐
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing
situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized. The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas
‐
ures, the rate of recognition will im ‐
prove.Clear memory from the phone ‐
book which is not used very of ‐
ten.
Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us ‐
ing names such as “Mom”,
“Dad”, recognition will improve.)
When operating the audio, a song
name is not recognized. Song names cannot be recognized
by voice.
―
You want to skip guidance. ―Guidance can be skipped by quickly
pressing and releas
ing the talk but‐
ton.
Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard. For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
Interior Features
Audio Set [Type B (touchscreen)]
5-133
CX-3_8JL1-EA-20G_Edition1_old
2020-5-22 15:31:00

(Mexico)
Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumables and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations or exceptions:
Refer to the Warranty Booklet for detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Bluetooth module for Hands-free telephone and streaming audio
Model name of the product: MAZ
Homologation ID: RTIJOMA08-1043
Electrical specifications:
Voltage: 9-16V, Frequency: 2.4GHz, Current: 270mA(Typ)
Ty p e B ( t o u c h s c r e e n )
(U.S.A. and Canada)
FCC ID: NT862932
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Customer Information and Reporting Safety Defects
Declaration of Conformity
8-48
CX-3_8JL1-EA-20G_Edition1_old 2020-5-22 15:31:00

Index
A
Accessory Socket............................ 5-144
Active Driving Display..................... 4-18
Adaptive Front Lighting System
(AFS)................................................. 4-78
Add-On Non-Genuine Parts and
Accessories........................................ 8-19
Advanced Key
Advanced keyless entry system..... 3-9
Operational range........................ 3-10
Advanced Smart City Brake Support
(Advanced SCBS)........................... 4-116
Collision warning.... .................. 4-118
Smart City Brake Support (SCBS)
Indicator Light (Red)................. 4-118
Stopping the Advanced Smart City
Brake Support (Advanced SCBS)
system operation........................ 4-118
Air Bag Systems............................... 2-51
Air Bag/Front Seat Belt Pretensioner
System Warning Beep....................... 7-42
Ambient Temperature Display.......... 4-15
Antilock Brake System (ABS).......... 4-65
Audio Control Switch
Adjusting the Volume.................. 5-16
Seek Switch................................. 5-16
Audio Set [Type A (non-touchscreen)] AUX.............................................5-24
Bluetooth®.................................. 5-31
Clock............................................5-22
Error Indications.......................... 5-30
iPod mode....................................5-28
Power/Volume/Sound Controls... 5-20
Radio............................................5-23
Troubleshooting.......... ................. 5-59
USB............................................. 5-25
Voice Recognition.... ................... 5-55
Audio Set [Type B (touchscreen)]
Android Auto™........................... 5-91
Apple CarPlay............................. 5-85
Applications............................... 5-126
AUX.............................................5-79
Bluetooth®.................................. 5-95
Radio............................................5-71
Satellite Radio........ ..................... 5-75
Settings...................................... 5-123
Troubleshooting........... .............. 5-127
USB............................................. 5-80
Voice Recognition..................... 5-120
Volume/Display/Sound
Controls....................................... 5-68
Audio System Antenna........................................5-19
Appendix................................... 5-135
Audio Control Switch................. 5-16
Audio Set [Type A (non-
touchscreen)]............................... 5-20
Audio Set [Type B
(touchscreen)].............................. 5-63
AUX/USB mode..........................5-17
Before Using the Audio
System......................................... 5-16
AUTOHOLD..................................... 4-59
AUTOHOLD Warning Beep.............7-44
Automatic Transaxle Active Adaptive Shift (AAS)...... 4-31
Automatic transaxle controls....... 4-29
Direct mode................................. 4-38
Driving tips..................................4-39
Manual shift mode.......................4-32
Shift-lock system...... ................... 4-30
Transaxle ranges.......................... 4-30
B
Battery............................................... 6-32 Maintenance.................................6-34
Replacement................................ 6-34
Specifications.................................9-4
Battery runs out.................................7-17 Jump-Starting...............................7-17
10-2
CX-3_8JL1-EA-20G_Edition1_old 2020-5-22 15:31:00